Banctek Solutions Review

Merchant Maverick's Rating: (4 out of 5)

Last Updated: April 18th, 2010.

Overview:
Banctek Solutions looks great in most areas, but they're missing just a few things that could easily bump up their score.

They don't have a blog, Facebook account, Twitter account or a forum. As you all know, I'm a big advocate of those platforms, because they give us merchant's the ability to publicly voice our opinion directly to the company.

They're also missing some on-site data security features (i.e. McAfee). Not a huge problem, but I'd like to know that any information I provide them on their site, will be secure.

They've been around since 2002, and not a single complaint on either the BBB or any other negative review type website. That says a ton!

They offer seasonal downtime and interchange-plus pricing, and they're even willing to negotiate their contract terms and cancellation fee.

Finally, they have the names of actual existing clients posted directly on their front page, which basically says; "We really do have happy clients, so feel free to join them."

Until I find any reason to increase or decrease their rating, a 4 out of 5 it is.

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Date Established:
2002.

Location:
Denver, Colorado.

Domain Name(s):
www.banctek.com.

Parent/Partner Company:
Doesn't look like Banctek Solutions is a subsidiary of any other company.

Type:
Registered ISO/MSP.

Acquiring Bank(s) (Acquirer):
Wells Fargo Bank.

Payment Processor(s):
First Data.

Payment Gateway(s):
They use their self-branded payment gateway, but can also set you up with Authorize.Net if you require it.

Trust Symbols:
The Banctek BBB profile is sporting an "A+" as of this review, with 0 complaints in the last 36 months.

Negative Reviews:
None found.

Common Complaints:
None.

Verifiable Testimonials/References:
Banctek has a list of its clients posted directly on the homepage. Some nice clientele, I might add.

Security/Privacy:
No on-site security features (i.e. McAfee, Security Metrics etc...). The security issue really depends on what kind of information the merchant provider is collecting from you. If they require you to fill out a formal application with sensitive info like SSN numbers, then they should definitely have some third-party security in place.

Customer Service:
I've never had an account with Banctek, so I don't really know how their post-approval customer service is. Please help us out if you've worked with them before.

Contract Duration:
3-years. Here's a sample contract from Banctek.

Cancellation Fee:
$350.

Interchange-Plus Pricing:
They do offer interchange-plus, but they normally opt for tiered-pricing.

Seasonal Downtime:
Seasonal downtime is also offered by Banctek.

Product/Service Offering:
Retail (Credit/Debit), e-Commerce, POS, Terminals.

Product/Service Specialty:
None in particular.

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