Comments on: BankCard USA Review

By: Tracey Burnett

Tracey Burnett — Tue, 02 Aug 2011 07:35:40 +0000

Any advice as to how to get rid of these people without being hung up to dry or am I asking for alot? We are getting ready to change from BankcardUSA to a local bank which will be cheaper for us in the long run but by these reviews, I see alot of people are being charged any "early" cancellation fee of $295 dollars. I already recieved a BS charge from them already. Something about some government stuff and a monthly charge of $3.95. Also, they stated that I provided them with an invalid TIN and in checking with them they had our business name wrong. So, they intend to charge me $10.00 a month until I straighten that out in their system online which I cannot find access to. I think that is their fault to begin with. What is wrong with these people. I don't know how they sleep at night. We also recieved an obsolete card reader that we paid $249.00 for. Our bank says it cannot be reprogrammed. I guess we should have rented one first but we didn't know we would start having these problems. You can't trust any of the bankcard services. There should be government regulations on all of them.

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Not Rated

By: Tammy

Tammy — Sat, 23 Jul 2011 03:14:27 +0000

I just want to say thank you to all of the reviews I have just read. I actually just called them today because of a post card I received in the mail from them. I was told $10 monthly fee and % of each transaction processed each month. Said that is ALL the charges I would have. I didn't sign up with them or anything yet but they were lower than the prices I received from the bank and QuickBooks which made me like them more. After thinking about it and how I found out about them I felt a little weiry with all of the fraud and scams out there. Thought to myself that I would look them up tonight and see what I find out. Well, here I am and I found out a lot of valuable information. We all work too hard for them to take our money for doing NOTHING. I really don't know how people can live day by day knowing what they are doing to other innocent hard working people. Anyway, thanks everyone for the information, it's greatly appreciated.

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By: Rob Finn

Rob Finn — Tue, 22 Mar 2011 20:10:55 +0000

I was a customer of Bankcard USA for about 10 years (although it's hard to tell because they keep switching names or selling their list). I had finally had enough of their excessive charges and switched to a new provider. And then the headaches started!!! I faxed over their cancellation form and they told me they would close the account but still charge me $45 for the month even though I wasn't using the account. Ok. I'm happy to pay $45 to get rid of them. But in March I find out that they haven't closed the account and I'm about to get another $45 charge. After numerous (unreturned calls), I finally speak to a supervisor who tells me that he'll close the account after I fax him the form (again), but this time, I have to pay an additional $295 because it's now March and there's an early cancellation fee!! Now I know why they're saying they didn't receive the fax. IMO these guys are nothing but scammers. DO NOT LET THEM GET THEIR HANDS ON YOUR CHECKING ACCOUNT!

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By: Travis

Travis — Tue, 07 Sep 2010 15:50:53 +0000

I have a new business and Bankcard USA was the first merchant service company I used. When talking to the salesman he ade it seem like everything worked very easily. I told the salesman exactly how much my very first transaction would be run for and how it would be run. They tied up my funds in risk management because the salesman lied to me about how things worked. As of this morning they keeping 10% of the sale as a "reserve", yet they closed my account after the first transaction because of "contract viaolations". If my account is closed why do they need to keep my money? I would NEVER deal with this company. If a salesman tells you anything you should definately double check it.

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Not Rated

By: E G

E G — Sat, 10 Apr 2010 21:14:25 +0000

BankCard USA just (as of 4/1/2010) raised my standard monthly fees from $5/month to $40 and also added a $99 annual fee that is to be charged on the anniversary date. These changes came with no advanced notice: they were printed in my statement dated 3/31/2010 to go into effect on 4/1, with the note that "Continued processing will be deemed acceptance of the new changes..." At the end of last month, I had an email conversation with my service representative (about a different matter), and he did not mention at all that these changes were coming. I have to say, up until now, I haven't had any problems with them (since June of last year), but this increase is rather large and not one that I am set to absorb. (I found this site in the process of searching for a new provider.)

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By: Wanda Denham

Wanda Denham — Wed, 07 Apr 2010 02:57:17 +0000

This company just upped my monthly fee in Ca. from 11.53 to 43.17. No notice nothing. I have complained to Attorney generals office. This can't be legal without notice.

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Not Rated

By: The Merchant Maverick

The Merchant Maverick — Wed, 28 Oct 2009 00:40:28 +0000

Glendon, Thanks for posting, and very sorry to hear about your experience with Bankcard USA. Although it's unfortunate that you had a rough time with them, your comment will definitely help prevent another business owner from going down the same path that you did.

I can confirm your review, you can even take it down to a one!

My reviews are always being updated, so I will definitely lower their score if I continue seeing negative comments like yours.

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Not Rated

By: Glendon Cameron

Glendon Cameron — Tue, 27 Oct 2009 23:50:39 +0000

I can confirm your review, you can even take it down to a one! When the rep had me on the phone it was all milk and honey. All was well until I starting make money, I had a week were we did 35K in sales in my furniture store. ( just a note furniture stores are now on the high risk list for many merchant account providers) Bankcard USA held all of the funds! I thought it was an error, nope the sales were under review. They even called my customers and harassed a old lady ( she did not know about the dining room set it was a suppose to be a surprise.) she freaked! I had to make a personal visit to ease her mind. Then their other evil side came out, the woman in risk management even yell at me! " Well you know with volume like that we need to check you out!" Hello, didn't you do that before you approved the account? It got so bad she hung up on me and would not answer the phone! After beating my head against the wall, I did a quick search and was appalled at my error in merchant accounts! I knew I had to do something quick or sue them. I ran one of my cards through the account and waited a day. The I did a refund, it work so a plan was born! I called up each customer and explained what happened. I told them I would refund their money and recharge to another system. I did that waited a week for the refunds to be credited and charged the cards again. I was lucky no on walked. Thank GOD I did not close my other merchant account. I lost money, the money I could have made running my business versus dealing with those idiots! This was over 3 years ago and it still pisses me off! Their customer service is no existent!

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Not Rated