CardAccept.com Review
Merchant Maverick's Rating: (3.5 out of 5)
Last Updated: December 11th, 2009
Overview:
Coming into this review, I thought CardAccept.com was gonna be another average company...main reason...they're owned by Pipeline Data, Inc.
If you haven't read my reviews of Charge.com, Paynet Systems and SecurePay, you might want to do so because all are subsidiaries of Pipeline as well.
Parent company aside, CardAccept.com seems like a pretty good MSP. They wouldn't be my first choice, but I wouldn't rule them out either. Focus on the provider's in the top half of this comparison chart, then work your way down. If all those other companies deny you service, then try CardAccept.com. 
Date Established:
1998.
Parent/Partner Company:
CardAccept.com is another subsidiary of Pipeline Data, much like Charge.com and Paynet Systems. I can't say that I love Pipeline, as you've probably already read, but I'm not going to hold that against CardAccept.com...too much.
They use Authorize.net as their payment gateway.
Type:
Registered ISO/MSP of Meridian Bank.
Trust Symbols:
Here's the CardAccept.com BBB profile. It has a "B-" rating as of this review, with 7 complaints in the last 36 months.
I wasn't able to find the corporate information for Card Accept, Inc., so I'm assuming that it was merged into Pipeline Data, Inc. You can see that Pipeline is the owner of the domain here.
Security/Privacy:
CardAccept.com is secured by McAfee.
Customer Service:
I've never had an account with CardAccept.com, so I haven't personally dealt with their customer service.
Contract Duration:
The CardAccept.com contract is month-to-month, but be sure to read your contract as their have been a couple complaints of contract terms.
Cancellation Fee:
I was told there is no early-cancellation fee, but the same level of diligence on your part should be applied here as well.
Interchange-Plus Pricing:
They do offer interchange-plus.
Seasonal Downtime:
Seasonal downtime is also offered by CardAccept.com.
Negative Reviews:
I was only able to find a few complaints on RipOffReport.com, which isn't bad at all for a company that's been around since 1998.
Common Complaints:
Couldn't find any common complaints, but the only thing that I'd watch out for is "contract terms" that you might not have known existed. I'm not accusing them of anything, but it's always better to be safe than sorry. Read your contract, scrutinize it, and make sure it's all on the up and up.
Verifiable Testimonials/References:
No testimonials on the CardAccept.com site.
Locality:
Quincy, Massachusetts.
Product Offering:
Retail (Credit/Debit), Internet (eCommerce), Mail Order/Telephone Order (MOTO), Wireless.
Specialty:
None.
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February 26th, 2010 - 15:19
I’ll be the first to leave a comment. I just was approved for them. All of my emails back and forth with them have been from xxx@cardaccept.com Even the online app stated cardaccept.com. However, the approval email I got was from charge.com. Now I am a bit nervous!
I will update as soon as I start to process.