Century Payments Review

Merchant Maverick's Rating: (3.5 out of 5)

Last Updated: February 16th, 2012.

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Overview:
Century Payments is based in Frisco, Texas and has been in business since 2009. Considering their young age, it's tough getting a good read on them. They haven't been around long enough to accumulate many reviews (both positive and negative), so we'll have to wait and see how they grow.

According to the BBB, the small amount of complaints that they do have fall under the following categories:

• Advertising/Sales Issues
• Billing/Collection Issues
• Problems with Product/Service

Additionally, a merchant account with Century Payments comes with an early termination fee (ETF) of $495, if you break your contract before the 3-years is up.

You can find them on Facebook, Twitter and Youtube.

Between the $495 ETF and the fact that they're so new, Century Payments gets a 3.5 out of 5 rating. I'll keep an eye on them and update their rating once they've aged a bit.

Date Established:
2009.

Location:
Frisco, Texas.

Domain Name(s):
www.centurypayments.com

Parent/Partner Company:
Century Payments was funded by venture capital firm Austin Ventures.

Type:
ISO/MSP.

Acquiring Bank(s) (Acquirer):
Wells Fargo Bank.

Payment Processor(s):
They have been known to use iPayment and WorldPay for their processing, but I was told that they handle the processing of their own transactions as well.

Payment Gateway(s):
Authorize.Net.

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Trust Symbols:
The Century Payments BBB profile has a "B" rating and 16 complaints as of this update.

Negative Reviews/Complaints:
They only have a small number of negative reviews and complaints. They've only been around since 2009 though, so that's to be expected.

Here is their Yelp profile.

Common Complaints:
None found

Verifiable Testimonials/References:
No testimonials on the Century Payments website.

Security/Privacy:
No on-site security features (i.e. McAfee, Security Metrics etc...). The security issue really depends on what kind of information the merchant account provider is collecting from you. If they require you to fill out a full digital application with sensitive info like SSN numbers, then they should definitely have some third-party security in place. Sometimes, and in the case of Century Payments, the initial contact form only requires some basic info, then the real application is taken care of by fax or later on through a secure online app.

Customer Service:
I spoke with a Century Payments rep whom was very helpful in answering my questions. Aside from that, I don't have any experience with them as a merchant. If you've worked with them, please let us know.

Contract Duration:
3-years.

Cancellation Fee:
$495.00.

Interchange-Plus Pricing:
Interchange-plus is offered by Century Payments. Be sure to learn about it, then ask for it.

Seasonal Downtime:
Seasonal downtime is also offered by Century Payments.

Product/Service Offering:
Retail (Credit/Debit), Online/e-Commerce Payments, Gift & Loyalty, Mail Order/Telephone Order (MOTO), Recurring Billing.

Product/Service Specialty:
None.

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