Merchant Maverick’s Rating: (3 out of 5)
Last Updated: April 19th, 2011.
Logo:
Overview:
Things don’t look too great for Crescent Processing Company (CPC) based on what I’ve found online. Although they’ve only been around since 2005, they’ve managed to rack up a decent amount of complaints and negative reviews. I give a full explanation of my opinion about those complaints down in the “Negative Reviews” and “Common Complaints” section below. I highly recommend you read both of them, otherwise you won’t get the full story.
The 4-year contract and $495 early-termination (deconversion) fee are a bit high considering there are other ISO/MSPs that won’t even lock you into a contract.
They have a couple video testimonials on their site, which are always good, but don’t forget to ask for references as well. Especially from merchants that are in the same industry as you.
CPC has a blog that’s geared more towards educating their outside sales reps on their selling tactics rather than teaching about the intricacies of credit card processing. It goes to show where their priorities are. The “hard-sell” seems to be CPC’s bread and butter.
Like I said above, you need to read this review in full to get an idea of why CPC has so many complaints against it. I don’t think they’re a bad company, but I do think that it would be wise of you to do your due diligence before signing up. Which is something I would expect a good business owner to do anyway.
I can’t give them anything better than a 3 out of 5 for now.
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Click Here To Learn How To Lower Your Credit Card Processing Fees
Date Established:
2005.
Location:
Dallas, Texas.
Domain Name(s):
Parent/Partner Company:
No parent corporation here.
Type:
Registered ISO/MSP.
Acquiring Bank(s) (Acquirer):
Columbus Bank & Trust.
Payment Processor(s):
TSYS (Vital).
Payment Gateway(s):
Authorize.Net. Do you need help setting up your payment gateway with your website? Click here.
Trust Symbols:
You can find the Crescent Processing BBB profile here. It has a “C” rating, with 297 complaints in the last 36 months (as of this update).
Crescent is also a member of The Electronic Transactions Association, The Merchant Acquirers’ Committee, and The International Association of Financial Crime Investigators.
Negative Reviews:
You’ll find quite a few negatives on RipOffReport, Scam.com, ComplaintsBoard.com and MeasuredUp.
There may be some overlap on a few of the above sites, as some folks like to leave the same complaint in multiple locations.
Common Complaints:
If you take some time to read the complaints, you’ll notice that quite a few of them are from ex-sales reps of the company. It seems that Crescent relies heavily on independent sales agents for their business, much like Central Payment Corporation. The problem that that causes for you and I is that our experience with the company as a whole becomes based on our experience with our particular sales reps. Especially if the ISO doesn’t have a good handle on they way their reps get the business.
With that said, quite a few merchants complained about “hidden” fees that they believe their sales rep didn’t tell them about, or terms and conditions that they were presented with after signing an initial contract. A great deal of those complaints could have been prevented if only the merchants were a bit more vigilant. So, I’m telling you right now, don’t take your sales reps word for everything. Verify EVERYTHING! There are ethical reps and unethical ones, but unfortunately, you have to have some level of distrust for all of them if you plan on uncovering the unexpected.
Verifiable Testimonials/References:
Crescent Processing has some video testimonials on their website. Don’t forget to ask for references as well.
Security/Privacy:
No on-site security features (i.e. McAfee, Security Metrics etc…). The security issue really depends on what kind of information the merchant account provider is collecting from you. If they require you to fill out a full digital application with sensitive info like SSN numbers, then they should definitely have some third-party security in place. Sometimes, and in the case of Crescent Processing, the initial contact form only requires some basic info, then the real application is taken care of by fax or later on through a secure online app.
Customer Service:
I haven’t dealt with them, so your input would be appreciated.
Contract Duration:
There is a 4-year contract that you have to sign, but I heard they’re willing to negotiate.
Cancellation Fee:
Cancellation fee is $495.
Interchange-Plus Pricing:
Interchange-plus is offered, but depends on your business profile and processing volume.
Seasonal Downtime:
Seasonal downtime is not offered by Crescent, but I was told that they do keep costs down during down months (be sure to read your contract).
Product/Service Offering:
Retail (Credit/Debit), eCommerece, Gift & Loyalty, Check Conversion, Check Guarantee, Cash Advance.
Product/Service Specialty:
None.
Don’t forget to leave your review and rating in the comment section. 
Click Here If You Need Help Choosing a Provider
Click Here To Learn How To Lower Your Credit Card Processing Fees
25 Responses
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No where did I see on here where you mention that a confirmation call is made after the sign up process is completed and before the equipment is shipped making sure the merchant understands everything.
Yes, there is a recorded confirmation call for the protection of the merchant and for this company clarifying the rates and terms with this company.
Ah, you did clarify that most of the compliants are “ex sales reps”. Maybe they are the unethical ones you are talking about that got caught misleading a merchant during the confirmation call.
You mention that the $495 cancellation fee is high considering some don’t have one at all, but you failed to mention that this company gives the merchant the equipment for FREE and this company keeps the equipment in compliance with VISA/Master Card and others….
So those company’s who lease the equipment for 48 months which can cost as much as $2,000+ dollars during those 48 months and then sale the lease agreement to a third party or those who charge $700-$1,200 dollars for the equipment don’t charge as much for the cancellation fee BECASUE THEY GET THEIR MONEY UPFRONT…
Yes they are some who sell some equipment for less that $700 dollars, but the equipment, well, you get what you pay for!
Yes, this company offers the equipment for FREE and they keep it in compliance. All they ask you to do is use their service for 48 months, but yes, you are right, they have been known to negotiate it down to 3 years and even 2 years for some so this company simply keeps you from paying upfront for quality equipment, but if you try and take their equipment and not use their service they will charge for it….and rightfully so!
So I would ask….would you rather pay $700 dollars or more upfront for quality equipment that is kept in compliance and have a lower cancellation fee or get the equipment at no cost upfront and pay a slighty higher cancellation fee?
Please clairfy your statements when you do your due diligence as well.
Oh yea, I almost forgot, you said…….
“I wasn’t able to find any testimonials on their site, which would do wonders in helping to counter the online complaints.”
First of all, the company does a four minute presentation to the merchant during the presentation face to face on a laptop featuring NFL HOF quarterback Terry Bradshaw as well as testimony’s from merchants….
Second of all, anyone with just a little internet savy knows there are a lot of “scamming” websites who let people post what they want to about anyone and any company, but if you will pay the “scamming” website, they will take the negative stuff off. Can you say extortion??? That is how those “scamming” websites make their money…and they make a lot of money doing just this! Not all of them do, but a lot if not most of them do!
Hi Clarity,
I’m assuming you’re either a rep for Crescent, or possibly someone high up. Either way, I think your full name, would give much more validity to your comments, but I’ll get to that later. I first want to respond to some of your remarks.
That’s great to know. You can rest assured that that fact will be included when I update your review. It’s be great to know how effective that recording is, but I’ll only be able to find that out by asking a few of your merchants myself.
Not sure how we disagree on this point, so I’ll just leave it at that.
I think you make a valid point here. There are cost trade-offs, especially when ISOs try to recoup their loss in one area when they compromise in another. With that said, early-cancellation fees are a very touchy subject with most merchants. Spend a little time reading the boards, and you’ll see that. Especially with card-not-present merchants that don’t even need terminals. Nevertheless, that $495 cancellation fee isn’t the biggest factor in your low score. It played a part, but not a large part.
I believe that I’ve been pretty clear, so I’ll just go ahead and ignore this.
Correct, but you don’t have any visible testimonials on your site. According to what you’re saying, the only time that a merchant will see any testimonials will be during the sales process. That’s a start, but why can’t we see any ahead of time? If you were to email all of your customers right now, and have them leave fully disclosed testimonials on my site, that would be great, and would probably increase your score.
In regards to the Terry Bradshaw endorsement; It’s great that you have him as a spokesperson, but I don’t see how that gives you any credibility with the average merchant.
You’re absolutely right. That’s why I created this site. Although I use RipOffReport, the BBB and other “scam” sites to base part of my reviews on, I mainly created Merchant Maverick to allow for the conversations to eventually move onto my platform. That way, I have control of the positive and negative reviews, and I can police which comments are valid, and which ones aren’t. I don’t charge anyone for anything, and I don’t extort anyone for anything either. When someone comes to my site, and leaves an anonymous comment, I give it absolutely zero credit…including yours. If you are a rep for Crescent, and if you had left a comment on here with your name and contact info, then I would think to myself, “gee these guys really do care about their reputation,” but you didn’t do that.
I urge you to understand something. Merchant Maverick is going to be around for a while. It’s going to bring transparency to a market that has a bit of a bad name, which isn’t a bad thing for either party. Because you’ll finally have a decent platform by which to uphold your reputation as an ISO.
I was recently visited by a sales rep from Crescent. While I find that the sales process is made pretty easy, I did have a feeling in my gut that there was more to the story than I was being told. I have been using merchant services through my bank for some time and have been very pleased. I found the offer through Crescent to be “too goo to be true.” After reading several reviews, not just this one, I think I will pass on any further dealings with Crescent. I feel fortunate that I had the opportunity to read some of these comments. Thanks for doing your due diligence!!!
You’re very welcome Monique.
I’m always trying to better my reviews for you guys, so if you ever feel like I could add/remove something from them, please let me know.
Best of luck to you!
WOW! I’ve read a lot of reviews that i “googled up”. I was surprised and a bit shocked. However, I did not do much do-diligence before signing up as a sales rep for Cresent Processing.
I’ve had 2 clients simply pour over the contracts and charges. We discussed them all. I was as honest as anyone can be about the charges. I do not want any of my customers to get ripped off by my company. But more than that, I don’t want them coming back @ me for false claims and misinformation…just to get the signature.
Most of the reviews I read referenced either a bad/misrepresented/false sales presentation or a customer that did not ask all the questions. Yes, each customer goes thur a recorded phone verification going over all the charges for features chosen. The are also asked if they have any questions before completing the order/phone call. I’ve been a rep now for a mere 2 weeks. I’m finding merchants are very quick to question each and every penny being charged them and fail to realize that Cresent is a business offering services. Cresent must charge for services in order to stay alive. Shoot, merchants charge for services….but they fail to realize that Cresent has to also.
I agree with you Maverick. Web site testimonials would be a HUGE plus. One prospect asked my manager for local customers to verify/call. My manager told them that Cresent is a “bank” of sorts (she interpreted his comment…so don’t hold ME to that) and could NOT give out customer info….THAT seemed a bit strange to me.
As a sales rep, I didn’t do my homework either. I may not have signed on…not sure. I know you can’t please everyone…but seeing some POSITIVE testimonials would be HUGE for all involved.
Just my thoughts.
Patrick Austin
Alhambra, IL
My wife met W/ a sales rep. from C.P.C. @ her business this morning. She just dropped off the information to me . I will put this simply, if a service sounds to good to be true in the sales pitch nine times out of ten it is .The info. from C.P.C in front of me has an asteric stating that “some restrictions apply” next to ALL selling points. The only statements W/ out bullets are how they will make me feel, how they me look, and that I will be a client for life. The complaints I have found on line and W/ the B.B.B. are mainly to do W/ areas that “restrictions apply” WHAT you are paying for and HOW you will be charged. Under Industry facts every statement was foot noted to be from The Nilson Report (OCT.2006-DEC.2006) it is almost OCT 2010
and the world has dramatically changed.
All of the statements above are fact.
Based on the high number of complaints dealing W/ C.P.C. pings and the lack of customer service on the back end I will encourage my wife to take a pass on this.
Merchant Maverick,
Thanks for the link to the B.B.B. it is a clear sign of your proffessional & transparency.
J. McVay
To anyone out there thinking of switching to Crescent please do your research before signing anything. My experience with Crescent has been nightmarish to say the least. First after giving the sales rep our company name, signing off on it the contract arrived with the wrong name with the account set up that way. It took 2 weeks to get it straight just so customer receipts actually said our name. Customer service was not helpful at all, we had to literally sign agreements 3 times just to get it right. Our online gateway is still not set up for our shopping cart even though the sales rep said it would be and he even called corporate to confirm. After hours of phone calls to Crescent and the actual companies that handle the processing which Cresecent doesn’t do. I came to find out that their 3rd party vendors are not compatible with my shopping cart. Their response since they care so much is that we should spend the money to revamp our whole store even though we are successful with what we have. This company should be investigated for it’s blatant lies and deceit of customers. Ethically immoral and its scary that companies like this exist.
I have been with Crescent Processing (CPC) for a little over 3 years and a proud sales rep for this company. I understand that there are a wide variety of sales rep that candy coat the whole process to get u to sign. This is true to some degree, but to another degree its nearly all true and to be honest with u from a small business stand point its a very good idea to take advantage of a good thing. I own my own business also thanks to CPC i have them as my processing company also. So there u get my stand point from me on the issue altogether. I have several merchants that if asked u can call them and they will back up what i am telling you. Its always that one company that recieves the terms and conditions which is required for them to recieve before the sales rep leaves the company and in the phone call they are asked if they recieved a copy and they must acknowledge “yes” before anything else happens. That they dont read those terms and conditions and what happens is the second they feel they have been wrong my company gets the bad name because they are to lazy to read its everybody elses fault. Which evrybody on here that says that they didnt know about something they were signing is because they never took the time to read and ask questions. So let me ask You something if i have you sign a document and i promise to give you a million dollars now and when u die everything you own belongs to me and u agree and sign and recieve the money and then u die and everything u own belongs to me does that make me a bad person?? You signed it. You agreed…… Lets put blame where blame belongs people……
I have been a sales rep with Crescent Processing Company for over 3 years, and I am dismayed by what I am reading on this site. I believe you have been very unfair in your rating, Mr. Merchant Maverick, and I would like to address some of the issues I see here:
1) If this was ebay, you would see the number of complaints, but you would also see the number of customers total, and the rating displayed as a percentage. To date, Crescent has had over 71,170 merchants sign up; you saw 171 complaints. That is the equivalent of an ebay approval rating of 99.8%
2) Cancellation fee: Any company’s “early termination fee” can be looked at as a “buy out”. Crescent will pay quite a bit of money (minimum $250, I have seen amounts higher than this reimbursed) to reimburse a client for their cancellation fee with another company. Other companies do that also, so it is not necessarily out-of-pocket for the merchant. If the merchant goes out of business, there is NO fee.
I very frequently encounter cancellation fees equal to and much higher than Crescent’s! Sometimes $35/month for the remaining term! Some may have lower cancellation fees, but there are trade-offs, as was mentioned in some of the narrative above. Besides free equipment, many of the merchants I have signed up have had “minimum processing” fees waived, whereas most other companies require at least $25/mo. in “discount” paid. This is only one example of other ways Crescent saves the merchant money.
3) Testimonials – General testimonials on the web are, in my opinion, meaningless. You get one friend to do a testimonial and “voile”. It is very true that Crescent, as a company, is not at liberty to give out merchant information any more than if you asked your local banker for the names of some satisfied customers. HOWEVER, a much more POWERFUL tool is references that the reps themselves have permission to use. These personal references should be able to vouch for both the COMPANY AND THE REP!!! I have a long list of merchants who have processed with Crescent for a long time, and who have given permission for me to not only name them, but will speak to whoever would like to call them. (Contact me, Mr. Merchant Maverick, and I will instantly provide you with 20 names)
4)Term length – Many of my applications include notes in which the company has agreed to reduce the initial term down as low as 2 years. Any concessions on the part of the company to deviate from the “standard” terms get written into the notes and become part of the Agreement. By the way, the Application does not become an Agreement until activating the terminal.
5) Hidden fees – you are absolutely right when you address the issue of the sales rep him/herself. While it is true that the company does, at the end of the application process, do a “confirmation” phone call with the merchant, it is like any other sales situation. The salesperson must completely understand the fees involved themselves, and also must be able to communicate those fees correctly to the merchant. The merchant must also “HEAR” everything the sales rep says and understand it!! I explain everything in great detail. Yet, sometimes, I get misquoted or misunderstood, or told I didn’t say something I know I did (because I do every time, day in and day out). It is a lot of information for the merchant to take in sometimes, and I’ve hear it said that humans have to hear information about 5 times for it to stick
It is true that the integrity of the sales rep comes into play; but that is true with every company involved in sales!!!! The fact that reps are working independently all over the country, and not reporting to a physical office, does make it a little trickier for the company to train its reps; but I found them to be very effective using company laptops programmed with presentation AND training material, and conference calling. Additionally, each rep has a corporate manager who assists in ongoing training.
Mr. Merchant Maverick, ultimately, your system of star rating is a reflection of YOUR HUMBLE OPINION in light of the research YOU have done. That is subject to all of your strengths AND weaknesses. It is not like the sum of right answers on a multiple choice test!
Sincerely,
Bonnie Sherman
New York
PS – Crescent Processing is the payment processor. TSYS is the platform. Please correct the error.
Bonnie
The sales rep gave me a notarized statement about all the charges and contract term he thought he was selling me. they added a corporate fee, some other fee monthly fee and changed the terms of the contract from 2 yrs to 4 yrs when I got the copy in the mail. They will not stand behind anything the rep said, and the rep was new and calling his boss as he was making me the offers so don’t tell me they are innocent.
I see that the review blames the individual sales person for the deceptive sales pratices. the only thing is the sales rep was always in constant contact with is rep at the company the entire time he was at my place. he got OK from his boss for every thing he said he was offering me. there were hidden costs, the contract offerd me was 2 yrs but 6 months later they tell me it was 4 yrs there is a clause hidden in the contract that they can add fees as needed without notice. and believe me they do add fees. and lots of them. they hold your money on sales and may say that a fee is waived and later it shows up again. i never dealt with such a dishonest bunch of people in my life. because of them i have closed my shop.
i think you are counting on the fact that the document is 21 pages long and very hard to understand, that most merchants are not going to understand every thing in that document before they have to verify the sales call. yes lets do put the blame where it belongs on deceptive business practices that uses trickery and lots of long leagal explanations that no one really can understand. you count on that to trick people into believing what was said to them and then use this deceptive contract to trap them for 4 years.
i also see that it is common to blame the merchant for not checking out the company before the salesman came, well i guess that is a conveniet way to say we can cheat you because you failed to check us out first. I was raised to be honest and i expect the same from people i deal with. being deceptive just because you can is not right. this is my first experience witha credit card processing company and need I say my last. I will never trust any one again.
It seems as if the only positive responses are from employees or agents from this company. As far as the confirmation call, the person says the same thing as the rep that is in your business. They do not inform you of the hidden fees or the contract. After speaking to a customer service person, I was told that the contract was sent with the equipment, it was the customers responsibility to read the contract. That may be true, but you have to disclose the information up front. I have yet to receive a contract. You cannot continually place the blame on your independent contractors (Sales reps). This company is a scam and needs to be shut down.
A sales rep came by the salon today and everything sounds too good to be true. I am reading so much about all the complaints that Crescent Processing has. Should I sign up with them and assume that their product is worth using or should I listen to others and not trust them.
I agree with Diana. I trusted them to tell me the truth; stupid me! The contract I signed had mysteriously accumulated a number of extra fees from the time I signed it until they sent me a copy! When I called to ask about all the extras, I was assured that these did not apply to my agreement but were just listed as the normal terms of the agreements; I had a ‘special’ deal. All I can say is “Shame on me. I believed them twice”.
The 1.59% rate that I was promised appears to apply to all cards except the ones that are actually used by customers. When I asked the company about this I was told that the sales rep should have told me about this. Huh; no kidding??!!
I see where the sales pitch of outstanding customer service comes from!
Mr Merchant Maverick, you were not too hard on this company.
I signed up for CPC in 2007. After being a good customer the economy took a dive and I had to cancel my account. The nice lady told me she would send a call tag for the equipment and all sounded great. The tag didn’t come and 2 weeks later I called to notify them about it and get another one sent. Another nice lady sent another one. At NO time did they tell me that 14 days after the original call they would wipe out my bank account for $700 that I didn’t have. Causing $66 in NSF fees. They also didnt tell me that there automated system would continue to try to deduct $222 at a time till they got to the $700 or the box back causing another $23 NSF fee each time. I called the company flaming mad that what little money I had is now gone + 100′s more to say that this was there mistake for not sending out the call tag the 1st time I called, or to notify me to make sure it got sent in before 14 days.
They told me too bad that they would not compensate me for the NSF fees and that I should remember what the rep told me back in 2007 about the time limit. ( not sure that they ever told me back then )
Had a dickens of a time getting a supervisor on the line and once I did get [name removed] on the line he informed me that he was not going to help me that it is company policy not to give any compensations for any mistakes and that he was the end of the line for any complaints. That I would never be able to contact his boss who apparently is the CEO ( guess there is no supervisor above him and below [name removed] ) I asked who he would report to when he made mistakes ( cause we are all human and make a mistake from time to time ) and he told me that he never makes mistakes and that although most humans do he is above human. He did concede that the worst mistake he has made at work would be to drop a pencil. Wow what an arrogant ass. He made sure that he let me know that he makes a ton of money and that taking up an hour of his time was costly. He also told me that IF I was to contact [name removed] that he would not listen to his voice mail and just send it to [name removed] anyway so why try. Well company directory is a wondrous thing and I did find [name removed] VM and leave a long message. I am guessing he will not really listen to it but he it was worth a try. So for thouse of you looking for a good number try 1-877-233-3376 and use the company directory.
Within the past years,i had to change three waysystem manchines and non had been able to take the slidding or automatic reading on the cards.I had to key the numbers in when ever i run a transaction.
I have so far returned two manchines with similar problems and the third i got now is also acting the same way .It stared by sending the transaction to offline mode.Consequently,most of the transactions were never authorized.After several complains,some numbers were manipulated from the processing office to tell me that i was paid.I am not sure how that was done in the processing center.
This third manchine is doing the same things not accepting transactions.It sent me on offline mode when i ran transactions on it.When i checked they were not authorized and i have an amount nearly five hundred dollars sitting on the table now.
I have contacted every conceivable number that i got and the end results is nothing but run around for the past two weeks.When i look into my bank account,there are necessary charges from this crescent processing company which i don’t understand.
Can some one be bold enough to tell me;hey!!guy we don,t want to do business with you any more instead of these run around tactics.The current problem reading on the screen says PIN blocked it continued to read enter PUK and the people associated with this process,no one can understand the meaning of this and so they keep handing the phone on me.I need this money to my bank now.
We keep getting solicitation calls from this company even though we have asked to be put on a no call list. This has been going on for months. We get at least four calls a week from them. Now, they are saying that they will not respect our request to be put on a no call list unless the request comes from the owner.
So, we did have them talk to the owner and he asked them to be put on a no call list and they still tried to sell him on processing credit cards, which he was not interested in.
Even after all this, I still got a call from them this morning. This is absurd! What else can we do?
Wow, Thank you for providing a venting forum on Crescent Processing. If you are a new vendor looking for a Credit Card Processing company. DO NOT SIGN UP WITH CRESCENT PROCESSING!!! They are the worst.
During the 3 years that I used them, Hidden charges of over $600 was racked up at mysterious times throughout the year.
I called at the end of the 2nd year and asked to close my account with them. I was informed of the $495.00 cancellation fee and was told if I continued for 1 more year and made sure to write a letter within 3 to 4 weeks before my anniversary the following year for the cancellation, I would not have to pay the penalty. So, since it was less expensive to pay a years worth of processing fees, than the $495, I elected to stay on another year. Mind you, I put their machine in a drawer and never used it for the entire year.
Well, come time to cancel this year, I wrote the letter and sent it off. Against their word, they charged me the $495 for early cancellation!!! I got duped!
To pour more salt in the wound, I just noticed they are still charging me the monthly transaction fee because I the cancellation was on the third of the month and the billing was on the second of the month.
There are a lot of better processing companies out there. Do your homework and read every word of the contract or they will sting you for outrageous processing fees.
I will not endorse any company in this review, just let you know to not use Crescent Processing, they are the worst and once you have signed the contract, there is no out except for maybe filing bankruptcy.
Good luck.
I was a rep for this company for less than a month. When they finally decided to pay me for the sale that I made on Dec 14, on January 4th, they took out so many fee’s it truly wasn’t worth the time I had invested. I am a big girl, and can accept, I made a mistake and didn’t do my homework before signing with this company, but they truly misrepresented themselves. The final straw was when [edited: name removed] (my manager) told me the leads they provided, and I was expected to run were no good. If they were any good, he wouldn’t need me he would close them over the phone. The computer they sent to be used for the ‘presentation, was embarrassing to show to customers, I am not a tech savvy person, but I think the laptop was older than my 13 year old son (his estimation, not mine)! I don’t know what they are like as a customer, but I am sure I will find out, the one account I did sign was a friend of mine. So very glad I didn’t dig any deeper into my warm market, Crescent is definitely not a company I want to be associated with.
I think you did a lot of people at CPC a disservice by the way you formatted your information. I’m looking for work and was contacted by CPC for a sales rep position. Although you pointed out that interested parties should read all the information you provided, the comments from Bonnie Sherman should have been displayed somewhere on the first page. Just like the complaint from the customer that said the contract was 21 pages and too much to read (which I agree with) most people are not going to read all the comments you provided. I had almost decided to look elsewhere for employment after reading so many disparaging remarks. I decided to read eveything and I came upon Bonnie Shermans’ commentary that stated that all of the complaints in totality far less than 1% of the 71,000 customers.
You know, as well as I, that if you had mentioned this on your first page, no one would have had to read much farther. Although your unhappy customers probably had some legitimate complaints, how many companies that you investigate have a 99% approval rating? You have done this company wrong with the way you displayed it.
Larry Hendel
New Jersey
Service sucks. My terminal went down friday, it’s Wednesday and I still haven’t gotten a replacement. It has cost me alot and they don’t seem to want to reimburse me in any way!