Comments on: Crescent Processing Company Review

By: Bob Soto

Bob Soto — Wed, 25 Jan 2012 17:07:02 +0000

Service sucks. My terminal went down friday, it's Wednesday and I still haven't gotten a replacement. It has cost me alot and they don't seem to want to reimburse me in any way!

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By: ILarry Hendel

ILarry Hendel — Wed, 18 Jan 2012 16:09:13 +0000

I think you did a lot of people at CPC a disservice by the way you formatted your information. I'm looking for work and was contacted by CPC for a sales rep position. Although you pointed out that interested parties should read all the information you provided, the comments from Bonnie Sherman should have been displayed somewhere on the first page. Just like the complaint from the customer that said the contract was 21 pages and too much to read (which I agree with) most people are not going to read all the comments you provided. I had almost decided to look elsewhere for employment after reading so many disparaging remarks. I decided to read eveything and I came upon Bonnie Shermans' commentary that stated that all of the complaints in totality far less than 1% of the 71,000 customers. You know, as well as I, that if you had mentioned this on your first page, no one would have had to read much farther. Although your unhappy customers probably had some legitimate complaints, how many companies that you investigate have a 99% approval rating? You have done this company wrong with the way you displayed it. Larry Hendel New Jersey

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By: Cathy Julian

Cathy Julian — Sat, 07 Jan 2012 03:05:42 +0000

I was a rep for this company for less than a month. When they finally decided to pay me for the sale that I made on Dec 14, on January 4th, they took out so many fee's it truly wasn't worth the time I had invested. I am a big girl, and can accept, I made a mistake and didn't do my homework before signing with this company, but they truly misrepresented themselves. The final straw was when [edited: name removed] (my manager) told me the leads they provided, and I was expected to run were no good. If they were any good, he wouldn't need me he would close them over the phone. The computer they sent to be used for the 'presentation, was embarrassing to show to customers, I am not a tech savvy person, but I think the laptop was older than my 13 year old son (his estimation, not mine)! I don't know what they are like as a customer, but I am sure I will find out, the one account I did sign was a friend of mine. So very glad I didn't dig any deeper into my warm market, Crescent is definitely not a company I want to be associated with.

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By: David

David — Fri, 02 Dec 2011 14:49:15 +0000

Wow, Thank you for providing a venting forum on Crescent Processing. If you are a new vendor looking for a Credit Card Processing company. DO NOT SIGN UP WITH CRESCENT PROCESSING!!! They are the worst. During the 3 years that I used them, Hidden charges of over $600 was racked up at mysterious times throughout the year. I called at the end of the 2nd year and asked to close my account with them. I was informed of the $495.00 cancellation fee and was told if I continued for 1 more year and made sure to write a letter within 3 to 4 weeks before my anniversary the following year for the cancellation, I would not have to pay the penalty. So, since it was less expensive to pay a years worth of processing fees, than the $495, I elected to stay on another year. Mind you, I put their machine in a drawer and never used it for the entire year. Well, come time to cancel this year, I wrote the letter and sent it off. Against their word, they charged me the $495 for early cancellation!!! I got duped! To pour more salt in the wound, I just noticed they are still charging me the monthly transaction fee because I the cancellation was on the third of the month and the billing was on the second of the month. There are a lot of better processing companies out there. Do your homework and read every word of the contract or they will sting you for outrageous processing fees. I will not endorse any company in this review, just let you know to not use Crescent Processing, they are the worst and once you have signed the contract, there is no out except for maybe filing bankruptcy. Good luck.

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By: LindaG

LindaG — Fri, 18 Nov 2011 16:40:17 +0000

We keep getting solicitation calls from this company even though we have asked to be put on a no call list. This has been going on for months. We get at least four calls a week from them. Now, they are saying that they will not respect our request to be put on a no call list unless the request comes from the owner. So, we did have them talk to the owner and he asked them to be put on a no call list and they still tried to sell him on processing credit cards, which he was not interested in. Even after all this, I still got a call from them this morning. This is absurd! What else can we do?

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By: Balanoe Yemme

Balanoe Yemme — Mon, 07 Nov 2011 21:22:16 +0000

Within the past years,i had to change three waysystem manchines and non had been able to take the slidding or automatic reading on the cards.I had to key the numbers in when ever i run a transaction. I have so far returned two manchines with similar problems and the third i got now is also acting the same way .It stared by sending the transaction to offline mode.Consequently,most of the transactions were never authorized.After several complains,some numbers were manipulated from the processing office to tell me that i was paid.I am not sure how that was done in the processing center. This third manchine is doing the same things not accepting transactions.It sent me on offline mode when i ran transactions on it.When i checked they were not authorized and i have an amount nearly five hundred dollars sitting on the table now. I have contacted every conceivable number that i got and the end results is nothing but run around for the past two weeks.When i look into my bank account,there are necessary charges from this crescent processing company which i don't understand. Can some one be bold enough to tell me;hey!!guy we don,t want to do business with you any more instead of these run around tactics.The current problem reading on the screen says PIN blocked it continued to read enter PUK and the people associated with this process,no one can understand the meaning of this and so they keep handing the phone on me.I need this money to my bank now.

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Not Rated

By: maelene Grenat

maelene Grenat — Fri, 08 Apr 2011 19:20:25 +0000

I signed up for CPC in 2007. After being a good customer the economy took a dive and I had to cancel my account. The nice lady told me she would send a call tag for the equipment and all sounded great. The tag didn't come and 2 weeks later I called to notify them about it and get another one sent. Another nice lady sent another one. At NO time did they tell me that 14 days after the original call they would wipe out my bank account for $700 that I didn't have. Causing $66 in NSF fees. They also didnt tell me that there automated system would continue to try to deduct $222 at a time till they got to the $700 or the box back causing another $23 NSF fee each time. I called the company flaming mad that what little money I had is now gone + 100's more to say that this was there mistake for not sending out the call tag the 1st time I called, or to notify me to make sure it got sent in before 14 days. They told me too bad that they would not compensate me for the NSF fees and that I should remember what the rep told me back in 2007 about the time limit. ( not sure that they ever told me back then ) Had a dickens of a time getting a supervisor on the line and once I did get [name removed] on the line he informed me that he was not going to help me that it is company policy not to give any compensations for any mistakes and that he was the end of the line for any complaints. That I would never be able to contact his boss who apparently is the CEO ( guess there is no supervisor above him and below [name removed] ) I asked who he would report to when he made mistakes ( cause we are all human and make a mistake from time to time ) and he told me that he never makes mistakes and that although most humans do he is above human. He did concede that the worst mistake he has made at work would be to drop a pencil. Wow what an arrogant ass. He made sure that he let me know that he makes a ton of money and that taking up an hour of his time was costly. He also told me that IF I was to contact [name removed] that he would not listen to his voice mail and just send it to [name removed] anyway so why try. Well company directory is a wondrous thing and I did find [name removed] VM and leave a long message. I am guessing he will not really listen to it but he it was worth a try. So for thouse of you looking for a good number try 1-877-233-3376 and use the company directory.

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Not Rated

By: Weslie Friesen

Weslie Friesen — Wed, 23 Feb 2011 15:40:48 +0000

I agree with Diana. I trusted them to tell me the truth; stupid me! The contract I signed had mysteriously accumulated a number of extra fees from the time I signed it until they sent me a copy! When I called to ask about all the extras, I was assured that these did not apply to my agreement but were just listed as the normal terms of the agreements; I had a 'special' deal. All I can say is "Shame on me. I believed them twice". The 1.59% rate that I was promised appears to apply to all cards except the ones that are actually used by customers. When I asked the company about this I was told that the sales rep should have told me about this. Huh; no kidding??!! I see where the sales pitch of outstanding customer service comes from! Mr Merchant Maverick, you were not too hard on this company.

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By: Apple

Apple — Thu, 20 Jan 2011 04:12:25 +0000

A sales rep came by the salon today and everything sounds too good to be true. I am reading so much about all the complaints that Crescent Processing has. Should I sign up with them and assume that their product is worth using or should I listen to others and not trust them.

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Not Rated

By: Terry

Terry — Sat, 15 Jan 2011 22:24:51 +0000

It seems as if the only positive responses are from employees or agents from this company. As far as the confirmation call, the person says the same thing as the rep that is in your business. They do not inform you of the hidden fees or the contract. After speaking to a customer service person, I was told that the contract was sent with the equipment, it was the customers responsibility to read the contract. That may be true, but you have to disclose the information up front. I have yet to receive a contract. You cannot continually place the blame on your independent contractors (Sales reps). This company is a scam and needs to be shut down.

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