Comments on: Cynergy Data Review

By: Linda Miller

Linda Miller — Mon, 31 Oct 2011 18:11:10 +0000

Hidden fees- salesman lies- hold on the phone for several minutes then get the run around. I tried to cancel this service-sent cancellation papers via email and usps-but no info how to return the equipment so they cannot continue to bill me. Hope I am finally DONE with them.

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By: David Berg

David Berg — Sat, 27 Aug 2011 15:21:39 +0000

I signed up for the merchant services in the end of June and found a cheaper plan, faxed the cancelation notice to them. They charge me for July and I called them conplaining that I did not want there services. My bank refunded me the funds that were taken out. For the past 3 months I go to the my bank and they return the funds that Cynergy Data has taken out. I finally went to my bank and changed my account number. I have recieved a collection notice from them. Everybody NEEDS to stay away from this company. I have not used there service one time and they want 704 dollars from me!!!!

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By: Wade

Wade — Wed, 17 Aug 2011 15:32:21 +0000

Linda, you make it too obvious that you work for Cynergy. Not ALL sales people are out to take advantage of someone that doesn't know the in's and out's of a particular contract. Most good sales people want referrals from happy customers, not web complaints and complaints to the BBB because of shady business practices. Haven't seen any comments on here, (except yours), that shows what a good company Cynergy is...wonder why?

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By: Wade Crise

Wade Crise — Wed, 17 Aug 2011 15:26:00 +0000

Terrible experience with this company! Billed me in December 2010 for PCI compliance. Billed me again in June 2010 without notice. Called them, stated to me that the PCI council and credit card companies "made" them change billing cycle to mid-year. I called PCI council and 3 banks, my own, Chase and Wells Fargo. All said there was no specific time for annual billing, it is up to the individual company. I hate being lied to. They are also billing me monthly (3 months running) for not being PCI compliant, which is what the annual fee is for. Each month, I call and they say "oh, sorry, not sure why you were billed" and issue credit. Next time it happens, I contact our attorney, BBB and the Florida State Attorney General. Very poor business tactic. The only reason I am still with them is that I will have to completely rebuild my web shopping cart before I can switch to another company.

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By: Sherry

Sherry — Wed, 22 Jun 2011 01:56:33 +0000

i have been in business for almost 20 years and have several locations but have NEVER encountered worse customer service ANYWHERE! they are the processing company for APCO merchant services. APCO, which is a DISASTER, processed our contracts incorrectly when they sent them to cynergy data. so cynergy data (thinking we were a business that swipes, rather than a business who manually enters card numbers based on APCO's inept handling of the contracts,) HELD ALL OUR MONEY and did NOT deposit into bank account. no one EVER called us to tell us. when you call cynergy data, plan to be on hold for at least 30 minutes. when you DO finally get through, plan that NO ONE THERE will care what you say or make even the slightest attempt at providing customer service. they REFUSED to release OUR money and held it for 180 days! they are DUMB, DECEITFUL and DISHONEST! use any other company if you want to keep your money safe!

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By: Rebekah

Rebekah — Mon, 09 May 2011 22:07:19 +0000

I am certainly the extreme multi tasker, admittedly ADHD, and too damn busy to comprehend all the fine print I read on my merchant agreement. If they had said "We will screw you" in English I would have been more prepared. I am a very small business and I was tossed around from one representative to another when setting up an account and a gateway.For some reason, something that should have been easy was becoming a nightmare of telephone calls. At somepoint a Cynergy rep started over completely, opening a fesh account, but neglected to shut down the account we were having difficulty with. I was left with two accounts resulting in double billing of merchant fees for months and months. I will never see one cent refunded.

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By: Frank

Frank — Fri, 22 Apr 2011 04:09:12 +0000

Cynergy has something to do with Pivotal Payments which is scary enough. We filed complaints against Pivotal and received a check from Cynergy.

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By: Merchant Maverick Admin

Merchant Maverick Admin — Mon, 06 Dec 2010 20:58:09 +0000

I let this comment through (even though it's anonymous) because it's making a general statement, and it brings up a good point. As Linda says, the merchant account agreement is the one contract you don't want to skim through. Credit card processing is a very costly part of doing business, so you want make sure you're paying attention when it comes time to sign the dotted line. However, I think the following statement by Linda verifies that it's not just about "lazy merchants"...

Just like every other person in sales, these people work off of commission to feed their children. You may get better answers from some one about your account in customer service, or risk.

The merchant account industry is a market for lemons. When the seller knows more about the product/service/contract, then they're at an advantage. So, if they choose to, they can take advantage. A knowledgeable merchant evens out the playing field.

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By: Linda

Linda — Sun, 05 Dec 2010 14:06:00 +0000

Read your merchant agreement people! Most merchants I have encountered complain about stuff that they should already know. They do not read the agreement, terms, or rules. They always seem to act so surprised when something happens that has been clearly stated in the agreement. Take some responsibility! Read before you sign. Cynergy Data has the same basic rules and terms as any other processing company. They are not evil, and they are not out to get you. It is not their responsibility to inform you about every little thing. Most problems seem to result from merchants being lazy. If you do your home work, Cynergy Data can be a great place to process at. Also, follow up with someone that is not your sales person right after you sign. Just like every other person in sales, these people work off of commission to feed their children. You may get better answers from some one about your account in customer service, or risk.

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By: Andrew M

Andrew M — Thu, 10 Jun 2010 01:00:53 +0000

I have been pretty happy with Cynergy Data up until tonight. They had good rates, got me my money, no issues really. Tonight, however, I am just getting busy signals when i try and process cards. I tried to call support, busy signal. I tried calling sales, busy signal. I don't know what is going on, but it has already cost me money, and I am worried about all the days charges I can't batch out. Nothing is posted on any of their websites about any outages. I am getting pretty outraged at this point, have been considering switching, this may be the straw that breaks the camels back.

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