Durango Merchant Services Review
Merchant Maverick's Rating: (5 out of 5)
Last Updated: January 30th, 2012.
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Overview:
Although Durango Merchant Services (DMS) specializes mainly in high-risk, international (overseas) and internet based merchant accounts, they recently opened up to all merchants of any risk level. So whether you're high-risk or not, you can still apply.
They've been around for over a decade, yet hardly have any complaints against them.
I gave Durango a 5 out of 5 based on the category they specialize in (high-risk), and compared to others in that same category. Out of all the research that I've done, I am yet to find a more reputable company dealing in this area. That is why they've received a perfect rating.
Not to mention, many of my top-rated providers send their high-risk merchants to Durango, so it looks like they're trusted within their own community as well. Good to know! 
You can find them on Facebook, LinkedIn, and Twitter if you want to connect with them online.
That's pretty much it. Read the rest of this review for more info about Durango Merchant Services.
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Date Established:
1999.
Location:
Durango, Colorado.
Domain Name(s):
www.durangomerchantservices.com.
Parent/Partner Company:
Doesn't look like Durango is a subsidiary of any other company.
Type:
Registered ISO/MSP.
Acquiring Bank(s) (Acquirer):
JP Morgan Chase Bank, Bankcorp South and US Bank.
Payment Processor(s):
Durango is registered with over 10 credit card processors including 2 European, 1 Panamanian and 3 Canadian processors.
Payment Gateway(s):
They offer their self-branded payment gateway, but also offer other gateway options if necessary.
Trust Symbols:
The Durango BBB profile is sporting an "A+" as of this review, with 0 complaints in the last 36 months.
Durango is also a part of the BBB Trustlink program, and you'll be able to find some reviews there.
Negative Reviews:
I found just one complaint on RipOffReport here, and another thread at Scam.com that is worth a read, but really doesn't prove anything negative about Durango. Both the ROR complaint, and the Scam.com complaints were responded to by a rep for Durango, in a professional fashion which is always a good thing.
Common Complaints:
None.
Verifiable Testimonials/References:
There are a few testimonials on the Durango site, but they're hard to verify since it's just the first name and last initial of the merchant.
Security/Privacy:
Durango's online application is secured by GlobalSign. See the certificate here.
Customer Service:
I personally know of a few merchants that I've sent to Durango, and all of them are happy with the customer service thus far. Be sure to read the comment section of this review for more first-hand experiences with Durango.
Contract Duration:
Depends on business model and location.
Cancellation Fee:
Depends. Same as the contract duration.
Interchange-Plus Pricing:
They do offer interchange-plus, but it depends on what kind of business you are, and where you're located.
Seasonal Downtime:
Seasonal downtime is offered, but much like the interchange-plus issue, it all depends on your business profile.
Product/Service Offering:
Retail (Credit/Debit), Internet (e-Commerce), Mail Order/Telephone Order (MOTO), High Risk Merchant Accounts.
Product/Service Specialty:
Internet, Mail Order/Telephone Order (MOTO), High Risk Merchant Accounts.
Don't forget to leave your review and rating in the comment section.
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August 13th, 2010 - 17:58
I applied to CDG. They didnt want to take my account because they considered it “High Risk” since 100% of my clients are overseas.
They referred me over to Durango. Durango answered back within 15 minutes telling me that they cant accept my account.
I sell clothes, shoes and electronics on mywebsite.
You state that this company “specializes mainly in high risk, overseas and internet based merchant accounts”.
I guess not.
August 13th, 2010 - 22:22
Thanks for the comment Said.
I don’t think that just because they turned you down, they should be discredited. Even the high-risk providers have certain underwriting guidelines, so there must be a legitimate reason why your account wasn’t accepted. Were you given a reason?
I know you asked a question in the QA section, about this a while ago, and because of my lack of response, you were unable to use my help. That was my fault.
I just sent you a PM, so let’s see if we can figure this out together. Ok?
November 4th, 2010 - 20:11
Hello,
This is Nathan Counley from Durango Merchant Services. Regarding the comment’s from Said, we unfortunately cannot assist *every* international merchant I’m afraid. We do work with international merchants outside of the US, Canada & EU, however our options are more limited outside of these 3 regions. We do feel that we have some of the stronger international solutions available for ecommerce merchants, albeit some countries and business models are restricted. If you have any questions or inquiries please feel free to contact us directly, as each account is reviewed case-by-case.
November 9th, 2010 - 14:23
I am a merchant inside the USA who sells internationally. I am a domestic merchant with a Fed Tax ID #. Don’t know what the problem is. Paypal works with me, not sure why you guys can’t.
November 18th, 2010 - 14:41
Said,
It is true that a merchant that does not have a principal who is a US citizen (with a SS# with credit history) “cannot” get a US merchant account. US processing banks require a SS#, not only an EIN# to pull credit to verify their risk. Perhaps this is what you mean. Yes, PayPal can accept such merchants, but with direct processors in the US its not really an option I’m afraid. This isn’t a decision from Durango, its across the board with every processor in the US as far as we are aware.
Again, there are many other factors that influence what the banks can accept, each account is reviewed case-by-case. Why don’t you give me a call at 866-415-2636 so we can discuss in person?
Thank you,
Nathan
September 16th, 2010 - 10:49
I contacted Durango after I found out my business is considered higher risk. My representative Brad, is extremely professional & experienced…He helped me get all set up and the fees are fair. I would recommend Durango and Brad to anyone who needs a merchant account. The approval process was fast and amazingly not painful! Thanks Brad and Durango (& Merchant Maverick!)