Eagle Merchant Services Review

Share/Bookmark

Merchant Maverick's Rating: (4.5 out of 5)

Last Updated: April 11th, 2010.

Overview:
Eagle Merchant Services (EMS) has been in business since 1996, and still doesn't have any complaints. Well, I take that back, just 1 complaint on the BBB, but still not bad.

They have plenty of testimonials listed on their site, but they'd be difficult to verify because the merchant's company name isn't included. I'd like to see some fully-disclosed (full-name, company name) testimonials in the near future.

Couldn't find a Facebook or Twitter profile for EMS, but they do have a nice blog.

Seasonal downtime and interchange-plus pricing are both offered by EMS, and their website is data secured by a Trustwave SSL certificate, so your personal information will be safe.

Eagle Merchant Services gets a 4.5 out of 5 rating.

Click Here If You Need Help Choosing a Provider

Date Established:
1996.

Location:
Sandwich, Illinois.

Domain Name(s):
www.eaglemerchantservices.com.

Parent/Partner Company:
Eagle Merchant Services isn't owned by any other company, but they are a sub-ISO/MSP of Best Payment Solutions which is owned by National Processing Company (NPC). Confusing right? I have an article that explains the merchant account industry's structure, so hopefully that'll clear up some confusion for you.

Type:
Registered sub-ISO/MSP with Best Payment Solutions, a wholly owned subsidiary of National Processing Company (NPC).

Acquiring Bank(s) (Acquirer):
First National Bank of Omaha.

Payment Processor(s):
Any processor.

Payment Gateway(s):
Authorize.Net. Do you need help setting up your payment gateway with your website? Click here.

Trust Symbols:
The EMS BBB profile has an "A+" rating as of this review, with just 1 complaint in the last 36-months.

Negative Reviews:
None found.

Common Complaints:
None.

Verifiable Testimonials/References:
There are a few testimonials on the EMS site, and although they include the merchants full name, they don't include the company, so it'd be impossible to get in touch with those merchants. Be sure to ask for references.

Security/Privacy:
The Eagle Merchant Services website is secured by Trustwave.

Customer Service:
I received a personal email from the President of the company, who was very informative with her responses. It was refreshing to see full explanations instead of quick one-liners that I've seen from some of these other guys.

Have you worked with Eagle Merchant Services? Feel free to leave us your review.

Contract Duration:
1-year.

Cancellation Fee:
Depends on how many months are left on your 1-year contract. For example, if you've processed with them for 10-months, then decide to cancel, you'll have to pay the extra 2-months statement fees.

Interchange-Plus Pricing:
Interchange-plus is offered by EMS.

Seasonal Downtime:
Seasonal downtime is also offered by Eagle Merchant Services, but you will be required to keep your account active for at least 6-months out of the year. I was told that during your inactive months, you won't be required to pay any monthly statement fees, but you will be required to pay a gateway reactivation fee which usually runs about $25.

Product/Service Offering:
Retail (Credit/Debit), Terminals, Internet (e-Commerce), Yahoo Stores, Virtual Terminal, Mobile/Wireless, Mail Order/Telephone Order (MOTO).

Product/Service Specialty:
None.

Don't forget to leave your review and rating in the comment section.