E-OnlineData Review

Merchant Maverick's Rating: (4.5 out of 5)

Last Updated: April 18th, 2010.

Overview:
E-OnlineData (EOD) is a subsidiary of PowerPay, LLC (not to be confused with PowerPay America aka NoblePay), and is based out of Portland, Maine. They cater to the e-Commerce merchant, but also handle retail accounts as well. Most of the good stuff about EOD will be found in the subsections below, but here's a quick run through.

They have a nice blog, a Twitter account and a Facebook page, so feel free to connect with them in that regard. You all know how big a fan I am of these online social media channels. They provide for a public interface between us merchants and our merchant account providers, which can be golden when the need for that type of communication arises.

Everything else looks good as well. They provide interchange-plus pricing, they don't lock you into contract terms that will require you to pay a cancellation fee to get out of, and because of that, you can operate a seasonal account by just shutting it down during your low volume months.

Finally, you can find a long list of testimonials with full-disclosure directly on their website. If I was you, I'd spend some time contacting those testimonials.

E-OnlineData gets a 4.5 out of 5 from Merchant Maverick.

To Get Started With E-OnlineData Click Here

Date Established:
2001.

Location:
Portland, Maine.

Domain Name(s):

• www.e-onlinedata.com.
• www.paymentwerx.com.
• www.resellmerchantprocessing.com

Parent/Partner Company:
PowerPay, LLC is the parent company of E-OnlineData.

Type:
The E-OnlineData website states that they are a registered ISO/MSP, but I couldn't find them on the Visa ISO/MSP list. I was able to find their parent company (PowerPay) though.

Acquiring Bank(s) (Acquirer):
HSBC Bank.

Payment Processor(s):
Global Payments. In the past, EOD partnered with Online Data Corporation (iPayment) as their processor, but as of late, Global Payments takes care of that service.

Payment Gateway(s):
Authorize.Net.

Trust Symbols:
E-OnlineData doesn't have their own BBB profile, but instead are under the PowerPay profile, so some of the complaints on that profile might be for PowerPay instead of EDO, since EOD was acquired by PowerPay just recently (2007). You can find the profile here. It has an "A-" rating as of this review, with 29 complaints in the last 36 months.

Negative Reviews:
I was only able to find a few online complaints. Two of them are threads on the WebHosting TALK website, which you can find here and here. Neither of those two are really that bad, and actually contain mixed reviews, both positive and negative.

The last one can be found here.

Do a quick read through, and possibly do a Google search for complaints on your own, but by the looks of it, they're reputation is pretty clean.

Common Complaints:
There wasn't much commonality between any of the above negative reviews, but some folks complained about bad customer service. That can usually be alleviated by getting to the right person within the company. It's easy to get lost in the sea of merchants, especially if you're dealing with a bigger provider, so finding someone who can get things done, will be of great help to you. If you read the WebHosting TALK threads, you'll be able to find the contact info for that person.

Verifiable Testimonials/References:
You can find over a dozen testimonials on the E-OnlineData site.

Security/Privacy:
Their online application is secured via GeoTrust.

Customer Service:
I haven't worked directly with E-OnlineData, so this is where your personal experiences would be helpful.

Contract Duration:
I was told that there is no contract duration term.

Cancellation Fee:
No cancellation fee either. Be sure to read your contract though.

Interchange-Plus Pricing:
Interchange-plus is offered by E-OnlineData.

Seasonal Downtime:
E-OnlineData doesn't have a specific program for seasonal merchants. If you're an e-Commerce merchant that operates a seasonal business, you still have to pay for your payment gateway fee, so it would be best to just cancel your E-OnlineData account during your down months, then start back up when you're processing again. Since they don't have a cancellation fee, it won't be too expensive for you to do so.

Product/Service Offering:
Retail (Credit/Debit), e-Commerce, Mail Order/Telephone Order (MOTO), Wireless, Check Processing, Gift Cards.

Product/Service Specialty:
E-OnlineData works mainly with e-Commerce merchants and online auction sellers (eBay and Overstock).

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