Comments on: E-OnlineData Review

By: Morgan Giddings

Morgan Giddings — Thu, 01 Dec 2011 17:32:18 +0000

I’ve just had a pretty bad experience with them.

Three weeks ago, we initiated re-opening an old account we had with them. They said it would take one day. Well, it ended up taking almost two weeks, with three different people sending correspondence and asking for paperwork (sometimes identical paperwork).

When they finally sent the contract for me to sign, it contained several innacuracies, including the “maximum ticket price”. I emailed back immediately with corrections. Two days later they emailed with a new document to sign, where the innacuracies hadn’t been corrected. Note that we were already 10 days beyond where we should have been, so I just signed it.

Now, just a few days ago I charged my first “big ticket” sale ($5000) using this account (I’ve been doing that via Paypal merchant services until now).

I got an email from their “fraud” department saying they couldn’t approve this until I provided a bunch of additional documentation. I forwarded to them the orginal email I had sent several weeks before indicating that my big ticket items would be this size, and they said: “It doesn’t matter – apparently we missed that, but you still have to give us the information.”

So I printed out four months of statements from both Paypal and my bank account to send them.

Two days later I get an email that says, “Sorry, we cannot allow you to charge big ticket items like that until we have a history with you (!?!) – but you can split up customer payments over several months if you want, no more than $2k” Can you imagine, as a merchant, having a customer who’s ready to pay, and saying – sorry, I can’t accept your payment, I must split it up over the next 3 months???

This is one of the worst customer experiences I’ve had in years. If they’d told me this right away (i.e. within the one day originally promised) I’d have been fine with it. I would have just said, “no thanks” and found another processor (or found a way to make Paypal work with my systems).

But now it is more than 3 weeks later, tons of emails and paperwork, and thousands of dollars of pending charges that won’t go through. Absolutely ridiculous.

Oh yeah – and my original account with them ran from late 2009 to early 2011, and I never had a single charge back!!!!! (Out of hundreds of transactions)

Maybe their customer service has gone down the tubes.

I’ll never touch this company again, with a 10 or even 20 foot pole.

Morgan Giddings

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By: Bogo

Bogo — Thu, 17 Feb 2011 15:42:38 +0000

I tried Eonlinedata, setup an account on Dec 14th. It took them more than a month to finally approve me. First I was told the setup fee for Authorize.net was waived and I would only be charged for the first month processing fee. Although my account was not finally setup and approved until late January, I was hit with a December fee of $38 and a January fee of $38 from EOD and $189.00 from Authorize.net. EOD website clearly stated $79 setup fee yet I was told it was waived. When I called and I called several times I got the run around and told to call Authorize.net, called authorize.net they tell me to call EOD. By February I had processed more than $700 in transactions but was only credited with $433 to my account. I called again and got the run around, told it was fees for this or fees for that. I cancelled the service. I've been doing business online for 6 years and always used Paypal. Although Paypal can be difficult to work with I only have to deal with 1 company, no statement fees, no minimum fees, I can access, see and track every dime I receive. With Merchant accounts you have the gateway to deal with, the merchant service to deal with. Some Merchant services charge $10 just to get a 1 page statement. LOL I now understand why Paypal is so popular. Avoid EOD if you can

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By: The Merchant Maverick

The Merchant Maverick — Wed, 24 Feb 2010 07:15:43 +0000

Sunil, Thanks for the review. I appreciate your time, as will all the folks who read this.

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By: The Merchant Maverick

The Merchant Maverick — Tue, 23 Feb 2010 18:39:26 +0000

Oops! Sorry bout that Lisa. My mistake.

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By: Sunil Saxena - InMotion Hosting, Inc

Sunil Saxena - InMotion Hosting, Inc — Tue, 23 Feb 2010 18:26:04 +0000

We had been unsing Wells Fargo's merchant services and then switched to e-onlinedata in 2003. Although they were acquired by PowerPay, the transition from my perspective was seamless, which is exactly the way it should be. As a business owner, I can confidently say that they have always been professional, courteous and responsive to all of my questions and requests. Additionally, I've found the rates to be competitive and fair. I wish my other vendors were as helpful.

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By: Lisa Valentine

Lisa Valentine — Tue, 23 Feb 2010 15:52:09 +0000

Thanks-
Also, it’s PowerPay. Not ProPay.

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By: The Merchant Maverick

The Merchant Maverick — Tue, 23 Feb 2010 07:32:19 +0000

Lisa, Once I setup a page for PowerPay, you'll be able to monitor any activity that goes on with your parent company, if necessary.

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By: Lisa Valentine

Lisa Valentine — Mon, 22 Feb 2010 20:41:33 +0000

You're welcome! e-onlinedata is a wholly owned subsidiary of PowerPay and considered a PowerPay brand which is why we come under the same listing on BBB. Given that feedback, I'll see how we can better position ourselves on BBB in the best interest of those looking for information on either company. Best, Lisa Valentine Marketing Manager PowerPay

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By: The Merchant Maverick

The Merchant Maverick — Fri, 19 Feb 2010 17:30:04 +0000

Hi Lisa,

Thanks for the clarification, but I guess that raises another question. How exactly are EOD and PowerPay connected? I did a search on the BBB for EOD, and the profile says “e-Online Data aka Power Pay, LLC” So, I think it’s the BBB profile that’s misleading. I also noticed that you’re using a PP email address for this comment.

I plan on writing a review for PP as well, since it appears to me that some merchants would get confused about which company they’re dealing with when working with EOD. My philosophy is simplicity, and for some reason the merchant account industry doesn’t understand that, so I need to sort through it for the folks who don’t have the time to do so themselves.

With that said, my reviews are always in flux, so legitimate comments from happy merchants would work wonders in increasing your score. Feel free to send them over.

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By: Lisa Valentine

Lisa Valentine — Fri, 19 Feb 2010 17:07:54 +0000

Hi Merchant Maverick, Thanks for taking the time to review e-onlinedata (EOD). However I would like to take this opportunity to point out some information that may be misleading to your readers. The 28 complaints received are actually concerning PowerPay and not EOD. Regardless, 28 is a very low number considering PowerPay has been in business for 7 years with a current merchant base of 40,000. I also would like to point out that many of the complaints received were of a cursory nature (e.g. failure to substantiate charges) and are no longer current and all have been resolved. In light of this information, I hope you’ll take into consideration on your review and see that EOD is truly a 5/5 processor.

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