Comments on: EVO Merchant Services Review

By: David Jollymore

David Jollymore — Fri, 20 Jan 2012 14:28:24 +0000

I am about to start training with EVO Ca. for a position as Regional Executive Rep(Sales). Most of what I have read here seems to be incompetent business owners who do not properly due their due diligence at the start. Coupled with quick sell sales people ( which is most of the sales force in all industries) the result are some complaints. When I consider the number of clients EVO has and the small number of complaints (even though it appears lengthy one has to remember the number of clients) I think of Mercedes Benz, who most would think of as a quality auto maker. They often defend in up to $50 Million in law suits annually. The bigger and the more visible you are, the more you will get attacked. With success comes liability. Get used to it.

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By: Rick Leclerc

Rick Leclerc — Tue, 18 Oct 2011 04:18:07 +0000

So what kind of response did you get? I too am looking at this company. need some feed back ASAP! thanks Rick

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By: louise donkers

louise donkers — Fri, 19 Aug 2011 02:29:33 +0000

i am very unhappy with evo or moca what ever name they are using

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By: louise donkers

louise donkers — Fri, 19 Aug 2011 02:28:07 +0000

I am having nightmare since i went with evo Canada or moca what ever they name there self over a month ago and they tell me i can't cancel my contract. I think i may lose money but they will lose another unsatisfied customer. I should remain with moneris who at least deposit the money in my account those guys are holding my customers payments.

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By: Norita Balloni

Norita Balloni — Wed, 10 Aug 2011 21:53:58 +0000

For me this company has been a nightmare. I joined EVO July 13, 2011 and have yet to receive any credits to my account. Numerous calls to the company and the salesman have provided no answers. And customer service says I am getting credits in my account WHICH I AM NOT! I am a small business and need whatever money I can get in so I can pay my vendors. Shall I tell Verizon and Time Warner and NYSEG that I can't pay them?

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By: Don Dubeky

Don Dubeky — Mon, 25 Apr 2011 01:07:46 +0000

I have contract with EVO CANADA Global Payment Direct, Inc I can say: never to choose this Company because: - Total lack of respect to customers - Any time they arbitrarily charge our account any amount they choose without warning and proof of earning such amount. - Different answers to same question - Bad management, lack of professionalism. Since four months I asked to cancel contract but it is impossible, they never answer. For me this company is a nightmare.

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By: Rick Peerenboom

Rick Peerenboom — Sat, 26 Feb 2011 13:45:25 +0000

A follow up from this story.After numerous phone calls to EVO ,and a stop payment being placed on my account,I finally received a payment back for the full $225.90 on Feb 25th,2011 from EVO

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By: dave

dave — Wed, 09 Feb 2011 20:03:22 +0000

I used EVO up until about a year ago. I was upset with the fees that they charge and that it would take between 8 - 10 business days to post a credit to my account. I found a less expensive and more timely service to handle my credit accounts. About 8 months ago I called to cancel my account and even though I had been a customer for 4 years, my contract had not yet expired. It was easier to just pay the monthly fees on the account until my contract terminated in January 2011. I stopped receiving paper statements when there was not any activity on the account and I never agreed to receive statements electronically. Quite frankly, I forgot about EVO. That is until January, when a charge for $120.00 appeared on my bank statement. I contacted EVO regarding the charge and was told that it would be handled once they receive a fax to that effect. I prepared the fax, according to what I was told and sent the fax later that day. I didn’t expect a expeditious resolution to the situation and regularly checked my bank accoint for my refund. Instead I found that EVO charged a $21.00 monthly maintenance fee in February. I called again and discovered they did receive my fax but because the fax was not signed it was ignored. I was not contacted regarding the missing signature. After contacting EVO again, I was finally directed to a supervisor, [name removed] After describing the situation, she told me that none of fees I had paid were refundable. I feel that if EVO had continued to provide me with statements even though there was not any activity on the account, I would have realized that I needed to formally cancel the service. To change my statements to online without notice and authorization is a clear act of deception if not fraud. To charge mew for services that they obviously are not going to provide and to reject my termination fax without notification and then to charge my account again I believe clearly reflects the unethical way this company is run.

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By: Mike Kyser

Mike Kyser — Sun, 06 Feb 2011 15:17:34 +0000

Please contact me by email. I am looking at entering the Merchant Services Industry as a Sales Rep/Account Manager. I have my first phone interview with a local EVO manager scheculed for this week. I would like the perspective from a veteran in the industry. Thanks in advance.

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By: J Phillips

J Phillips — Mon, 24 Jan 2011 21:46:42 +0000

I'm certain that there are better and worse companys out there, but I agree with the original review - they're average. I haven't heard a peep from the sales rep who promised me a long and healthy relationship with proactive management of my account, blah, blah, blah. On the flip side my rates are pretty darned good. For November 2010 I processed $12,272.67 and my total fees/amount debited from my bank account was only $268.85 or slightly less than 2.2%. I am a little confused by the fact that my statement says Merchant Services Inc and the only reference to EVO was a blurb about complying with IRS regulations, but I get my funds within 48 hours and there is never any downtime with the processor. Occasionally, there are some funky things that occur with VOID transactions, but never extra costs for me or my customers.

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