3

First American Payment Systems Review

Need Help Choosing?
Call Us: (888) 400-4068

Date Established
1990
Location
Fort Worth, TX

Overview:

Based out of Forth Worth, Texas and operating since 1990, First American Payment Systems (FAPS) has over two decade’s worth of payment processing under its belt. As of now, they do about $10 billion in transactional volume annually, which puts them in the mid to upper tier as far as size is concerned. Without a doubt, this company has made a name for itself in the industry. Unfortunately that name is, in many cases, an expletive…

My main problem with FAPS (besides their acronym) is overall inconsistency. They employ a large salesforce of independent agents, but do not seem to provide adequate training or support to these contractors. You can find dozens of complaints from former sales agents alongside complaints from the merchants these agents sold to. It adds up to a lot of unhappy people.

My secondary problem is their convoluted branding and subsidiary structure. I’ve heard many reports of First American using this tangle of business names to deceive merchants and to overall reduce the transparency of their operations. In my experience, companies with many DBAs are trying to cover something up and confuse those trying to assess their reputation. First American Payments seems to fit this bill.

FAPS is not the worst merchant services provider I’ve come across. They have a pretty nice website and don’t employ too many overtly deceptive sales gimmicks publicly. But I’m having a hard time coming up with any reasons to recommend you do business with First American. At best, it’s a gamble. At worst, it’s a nightmare. They don’t offer enough added value to make up for the added expense of their contracts, and customer support seems to be lacking. I’m awarding them three stars for the moment, but FAPS will have to make some substantial changes to the way they do business in order to increase this rating.

Check out the full review below, or head over to our comparison chart to see your other options. If you have insights about First American Payment Systems, please leave a comment.

Alternate and Associated Brands:

First American Payment Systems has the single most convoluted and confusing web of associated brands and sales offices I have ever seen. Keep an eye out for:

Branded services:

  • Merimac Capital Corporation (handles leasing)
  • First Advantage (gift and loyalty cards)
  • First Fund (ACH payments)
  • FirstPay.Net (gateways)
  • First View (online reporting)
  • Secure-Chex (check processing)

Associated or subsidiary companies:

But, to be clear, FAPS doesn’t seem to have any association with the similarly named 1st American Card Service.

Products and Services:

  • POS system: FAPS offers a proprietary 1stPayPOS software/hardware combo. (You supply the iPad and reader.)
  • Mobile payments: Offered via GoEmerchant’s proprietary M+Terminal. I like GoEmerchant, so seeing this partnership actually boosts my confidence in FAPS by a notch or two. No free reader seems to come standard.
  • Terminal sales and leasing: Includes proprietary Xion counter top terminal. Leases come through Merimac Capital, a First American subsidiary. In my opinion, you should never lease. Merimac leases are non-cancellable and extend for 60 month, usually at about $45 per month (plus insurance). That means that even if you want to cancel the next day, you will be stuck paying $2,700 to buy out the contract for a machine worth a couple hundred dollars. Check out this article for more info.
  • Online reporting: This comes via the proprietary FirstView reporting system.
  • Gateway: First American Payments uses a proprietary gateway called FirstPay.Net.
  • Check processing: Via Secur-Chex.
  • Gift and loyalty cards: Offered as an in-house service through the FAPS FirstAdvantage brand.
  • Cash advances
  • ATMS

Fees and Rates:

Apparently First American Payments thinks it’s just terribly gauche to talk about money. I don’t think you’ll find a single dollar sign or percentage mark anywhere on the FAPS site.

But from what I’ve seen from FAPS merchants, these accounts are incredibly expensive, with most of the money going directly toward agent profits. Look out for annual fees of about $100, statement fees up to $20, annual PCI compliance fees around $100, steep monthly minimums and costly tiered pricing.

If you do choose to use First American for credit processing, I have three words for you: Negotiate, Negotiate, Negotiate. And be careful! Demand interchange-plus pricing and no monthly minimum. If they won’t do that for you, I’d recommend you take your business elsewhere.

Contract Length and Early Termination Fee:

You can expect to see three-year, auto-renewing contracts from First American Payment Systems, carrying early termination fees of about $495. Since FAPS relies heavily or independent resellers and so many subsidiaries, there’s not a whole lot of standardization here. But if you don’t see a signed wavier form attached to your contract, chances are there is an early termination fee.

Sales and Advertising Transparency:

The First American Payment Systems website is actually fairly attractive and up-to-date. When you dig in to it, there’s not a whole lot of in-depth information, but it’s not bad as far as corporate web advertising goes. I was actually surprised to see this, pleasantly surprised. You can find a separate page for each FAPS service with a few bullet points, and a flyer or brochure in PDF form for each as well. I didn’t find any outright lies in this marketing material.

What’s conspicuously absent from this sales information is any mention of cost or educational material about how merchant processing fees work. To quote Shakespeare, I’d like to see “more matter, less art” in their marketing. This is likely done to accommodate a large and diverse pool of resellers who all have the freedom to set up accounts with a wide variety of fees and rates. While I recognize that rates will differ from merchant to merchant, I’d really like to see some standardization and disclosure of scheduled fees. This helps to ensure that sales reps are selling fairly priced contracts. Take a look at the great resources offered by companies like Helcim or Dharma Merchant Services and compare this to First American Payment Systems. It’s like night and day.

In terms of individual sales experiences, FAPS does not deliver with any amount of consistency. Their independent agents seem, in many cases, poorly trained and/or poorly regulated. So while you could get a great sales agent, you could also get a terrible one. This is not a gamble I advise merchants to take.

Customer Service and Technical Support:

You can read in our comments section a number of reviews that cite rude or otherwise unsatisfactory customer service. Corroborating complaints exist across the web. So while First American Processing does offer 24/7/365 in-house customer service, and they did win the ATSI Call Center of Distinction award in 2013, not everyone would agree that this adds up to excellent customer support.

Basically, here’s my take away: having a well-staffed call center is a band aid on a bullet wound when sales reps are scamming merchants into signing expensive and unfair contracts. If you’ve had experience with FAPS customer service, please let me know how it went in a comment.

Negative Reviews and Complaints:

First American Payment Systems has racked up a decent number of complaints, but not an obscene amount. They have 127 complaints filed with the BBB in the past three years, with 27 in the past 12 months. This means that complaints are on a downtrend.

An additional 66 complaints come up on Ripoff Reports. Many of these complaints are very detailed and articulate, as well as damning. Some issues are agent-specific, while others seem more systemic. You’ll also find a bunch of complaints from independent sales agents complaining about the business practices at First American Payment Systems.

The responses to merchant complaints are impersonal and not very apologetic, and they will absolutely not cancel terminal leases, but they will sometimes waive early termination fees.

Here are some of the most common complaints against First American Payment Systems:

  • Unethical sales tactics: Overall, merchants are unsatisfied with the sales experience provided by many FAPS agents. Specifically, complaints include non-disclosure of contract terms and fees, as well as receiving misleading information about how credit card processing works and how rates are decided. The fact that FAPS does not provide any useful educational material or rate information on their website makes the sales experience even more opaque.
  • Bad leasing agreements: Just about any company that still sells the old standard four-year non-cancellable leasing packages should be, as a rule, avoided like the plague. These companies are desperately looking to make money at your expense and via your lack of industry knowledge. These leases end up costing thousands of dollars just for the pleasure of borrowing a machine that is only worth a few hundred dollars. Don’t do it. Read this article for more information.
  • Overall expensive: Some merchants complain about rate hikes and high percentages of non-qualified transactions. Others bemoan their hefty early termination fees. Others hate finding so many undisclosed fees on their statements. But most complaints I read had in common a general feeling that FAPS is charging more than they are worth.  Based on everything I’ve seen, I tend to agree.

Positive Reviews and Testimonials:

I couldn’t find any positive reviews or testimonials for First American Payment Systems. To be honest, I have no real reason to encourage you to pursue using this company’s services. While I’m sure they have a substantial number of satisfied merchants on their side, FAPS delivers very inconsistent sales and service experiences. With so many other truly exceptions providers out there, why settle for the lower end of mediocrity?

If you disagree, please let me know in a comment. I’m open to valid arguments in favor of or against any provider I’ve reviewed!

Final Verdict:

With a company like First American Payment Systems, one could argue that a few bad apples ruin the bunch. With so many independent sales agents out there working for this company, there are going to be some good ones and some bad ones. The amount of inconsistency I’ve seen from FAPS sales agents leaves me feeling troubled. But the issues don’t end there. I’m not satisfied with the FAPS advertising at the corporate level. Their business structure is convoluted and confusing; their marketing is vague and uninformative. I want to see providers educating merchants to help them make a good decision. First American is definitely not doing this, at least not as a rule. (For comparison, see Helcim.)

Complaints against First American Payment Systems include insane terminal leases and expensive contracts peddled by dishonest sales reps, alongside poor support and difficultly closing accounts. And, of course, expensive early termination fees. With all of riding against FAPS, it just doesn’t make sense to partner with them. Quite a few providers offer interchange-plus pricing with no early termination fees, and not to mention outstanding customer service, all for less than FAPS will charge you.

First American Payment Systems get a meager three stars. The fact they’ve earned that much is just a testament to how bad this industry is. FAPS is not good, don’t get me wrong, but believe it or not there are many worse providers out there. I encourage you to steer clear of any provider rated below four stars. Take a look at our comparison chart to see some of your better options.

Tom DeSimone

Tom DeSimone

Tom loves asking tough questions and getting straight answers, so he has a lot of fun calling payment processors for Merchant Maverick to cut through their smoke and mirrors and find the real deals. He has run a full-time editorial business from his home in New York’s Hudson Valley since 2010 and could not imagine a better job. When not busy writing and keeping credit processors honest, Tom enjoys backpacking in the mountains.
Tom DeSimone
Leave a comment

38 Comments

    Jazell

    Thank you for reviewing our company! The things you say about the BBB are true, and it is challenging to overcome a bad rating when FAPS is rolled up with so many other companies. We do have a blog at http://www.fapsmarketing.blogspot.com. We also have testimonials on our newer (more targeted) sites, http://www.fapsbanks.com and http://www.faps-sales.com.

    Rating55555
    Merchant Maverick Admin

    Jazell,

    Thank you for the comments, and clarity. You guys shouldn’t have any trouble pulling those other ISOs DBA’s off of your profile. I’ve reviewed several companies, and up until your review, the BBB has never rolled a processor and its ISOs all into one profile. They shouldn’t be doing that. Each entity should have their own profile. I’m willing to bet that if you brought this to their attention, they’d clean it up for you.

    Regardless, I’m definitely going to revisit your review with this new info. I’ll let you know once it have been updated. :)

    RatingNot Rated
    Bryan

    Actually, First American Payment Systems does own every one of the sub ISO companies listed in this article. They are all owned and run by First American. They are not independent ISO’s from First American. I like how Jazell say’s they are all rolled up together and that makes it hard for First American. First American owns all of these companies. Just More deception from First American!!

    RatingNot Rated
    Merchant Maverick Admin

    Hi Bryan,

    Would you be able to provide any proof that they are all owned by FAPS? When doing my research, I personally noticed that they are mostly under different ownership, but maybe I missed something. Some evidence would definitely help your cause.

    RatingNot Rated
    Tim

    They have a bad BBB rating because they deserve it. We are with them under the Transtech Merchant Group name. They do have a $495 cancellation fee and another $100 if you do debit. They have a 3 year agreements with automatic 1 year renewals. We thought we were canceling after our 3 year agreement but were told we were renewed automatically for another year since we did not notify them in time, had to be 30 days, we did so in 24 days. They have been an absolute pain to deal with. There are much better companies out there with better rates and terms, many that do have a contract. If you are with them, read your contract terms and cancel early as they will not let you out. This company has been a nightmare!

    Rating11111
    Glenn J. Schworak

    I must agree, This company is very deceptive in their practices. As with all companies they promise this and that to get your business. But these guys deliver nothing of value in return. Customer service is nonexistent. Speak to anyone on the phone and you get the run around. They do not offer true PCI compliance testing, they over charge by a large margin for all CC processing. They over charge by a large margin for cancellation. They make up fake charges such as a statement fee, not for sending you the bill but for simply keeping track of your charges. Sure, each fee is small but when put together they are say over priced. These guys are a joke and are exactly what is wrong with this country. They are little short of thieves.

    Rating11111
    EncorePaymentInfo

    Actually, “MERCHANT MAVERICK” — Bryan is 100% right; FPA does own and operate each ISO… As an example; Certified Merchant Services and Transaction Merchant Services may have at one time been a sponsored ISO; but in 2003 FPA acquired them so that their owner Jon Frankel and brother Craig Frankel could pay the $24,000,000.00 settlement that the FTC sued and won from them. Stay away from ISO’s… The best bet to know exactly what you are getting (even though the rates may not be the same) is to go down to your bank… At least then you know what to expect from them… If you’re not willing to do that; then reach out to other merchants who have been in business and find out who they are doing business with…. Just like with so many other things; there is a difference between what you are told and what you are charged; stick with a company you know you can trust.

    RatingNot Rated
    Merchant Maverick Admin

    Good work “EncorePaymentInfo!”

    I went ahead and dug into the Certified Merchant Services FTC issue. See here and here to learn more. It also looks like you’re right about FAPS acquiring Certified Merchant Services. See here. Things aren’t looking good for FAPS.

    Thanks again!

    RatingNot Rated
    EncorePaymentInfo

    no problem, thank you for the response; and don’t let the name “EncorePaymentInfo” throw you off; I am somewhat of an advocate for merchant’s being screwed out of their hard earned money… Encore Payment Systems, aka Prodigy Payment Systems, and Momentum Payment Systems are all one in the same company; and their executive and director level staff with the exception of 2 or three of the director level employees are the “SAME” as those from Certified Merchant Services… Guess what that means… I have also found 2 other ISO’s that have links back to the “PLAYERS” from CMS. People have to be careful about who they do business with; references are ok, but what company is going to hand out a list of customers who are going to complain… That’s why I constantly tell people to either deal with the bank or get personal references from people who they already know doing business with a card processor. There is way too much deception out there.

    RatingNot Rated
    Shannon

    Does anyone find it entriguing that First American Payment Systems is no longer BBB certified? I’m pretty sure I looked a few weeks ago and was able to find the profile that MerchantMaverick quoted and now its gone. I looked again to find it and it has no rating now. It still has the complaints but no rating. http://www.bbb.org/fort-worth/business-reviews/credit-cards-and-plans/first-american-payment-systems-lp-in-fort-worth-tx-97040065/

    Any comments on this?

    RatingNot Rated
    Merchant Maverick Admin

    Interesting observation on this Shannon. I’m not sure why they lost certification, but would be interested to know. I’ll try and look into this.

    Thanks!

    RatingNot Rated
    Yasmeen Brauner

    First american payment services is a scam… they charge you outlandish fees.
    . they have conveniently forgot to tell me about my anniversary date of renew…. sony automatically renew you without your permission. Then try to charge you close to a 500 dollar fee to cancel your account… they charge me that much monthly…. I will personally set myself on fire before. i referwill that companyI to someone else for them to rob blind…. now why is it when I wanna cancel you can offer me a better fee… but there isn’t 1 when I want 1…. scam artist…
    .

    RatingNot Rated
    Michelle Stolzman

    agreed! They are deceitful and rude uncaring and money hungry

    RatingNot Rated
    Bill Bronner

    First American Payment Systems aka Apex is too be avoided. there are too

    many Credit Processor that offer lower fees and no contract, and termination

    fees

    You have to be smoking something with 479 negative BBB reviews.

    Obviously, you do not have first hand experience with this company.

    Start with the 25 page contract, crafted to be unintelligible gooby gook. Well

    hidden is the $495.00, 3 year contract, and $125.00 annual PCI fee.

    The first thing they did to me is charge a monthly fee when I was not yet

    hooked up their service to them. they would not credit me for that. They are a

    thieving bunch of crooks who charge $36,80 last month fee, when they

    cancelled my service on 4th of that billing month. Ho yes, they kept increasing

    their monthly fees, they allege the CC companies had increased their fees.

    Prove it. If they could reach into my back

    pocket, they would take my wallet. There loss prevention department put a

    hold on two charges of Corporate customer, I had to cancel the charge and

    have the customer pay me direct. Because, they wanted a complete description

    of work(was for a legal department and confidential), The charge was $450.00.

    As well three months bank statement. I have been at the same location for over

    20 years a credit merchant a notary public, licensed with Department of Justice

    as a fingerprinter. This idiot could of settled his suspicions with a simple phone

    call.

    The good news a Credit Processing Co. bought out the remaining contract, of

    $495,00 and saved me $600 over my remaining contract.

    Run for Apex First American Payment Systems.

    RatingNot Rated
    Crystal McClernon

    Let me add another “shell” name to this deception…Heritage Payment Solutions is another front for First American Payment Systems…they have the exact same physical address. Ditto on previous comments..they want $495 for us to exit their contract. They had to fax me the pages that included that when I told them I never saw that information in the 4 page contract I signed. Their response was that it is my responsibility to ASK them for the additional pages before I signed the contract. Reporting them to the Better Business Bureau today.

    Rating11111
    Mary Beth Thompson

    SCAMMERS!

    First American Payment Systems took 29.89 out of my account on 3/26 and then 31.99 on 4/18, sneaks didn’t list a phone number with debit and listed their name as Merimac…..then I received a collection letter from Transworld sayind First American Payment Systems is filing abad debt against me for $31.50. COME ON, I have had the same merchant services for years. I do not know how they got my information but they are most certainly SCAMMERS and Thieves!

    RatingNot Rated
    Tina

    Is there anyway to get out of these contracts with these people. I was so confused and believed what I was told now seem to have contracts with Summitt merchant Solutions, First Amer4ican Payment Systems and Lease Finance Group. Please help told me 30 day cancellation period and now I find out noncancellable lease.

    RatingNot Rated
    zhuying Dai

    Last year I signed two contracts with two credit-card process companies(App-Star Financial and Summit Merchant), both promised to reimburse the cancellation fees from my former processors(Park Central and Wells Fargo)

    But Summit did not give me the reimbursement, so I closed my bank account(1) processing the money with Summit and canceled the contract with Summit. I refused to pay the cancellation fee to Summit because it did not give me the reimbursement as they promised me.

    Then some money was taken from my bank account (2) processing the money with App-Star to pay the fee for Summit. So I closed my bank account (2) and canceled the contract with App-Star. Again I refused to pay the cancellation fee to App-Star because it took money from my bank account (2) to pay the fee for Summit.

    Then the third company First American Payment System asked me to pay the cancellation fees $702.46 and 674.42.

    Now I know these three companies are one in different names (there are more other different names), they have really bad reputation for cheating small businesses, and they are the companies who owe our small businesses a lot of money. I decide to fight against them when we go to court.
    Yesterday I got letters from Commercial Services Group (www. collectcsg.com) asked me to pay First American Payment System $742.42 and $577.46.

    What should I do?

    RatingNot Rated
    Bob Williams

    These guys are trying to make us pay $425 fee even after our contract is up. What a bunch of con artists.

    RatingNot Rated
    MARIE KING

    WE HAVE BEEN TAKEN BY THIS COMPANIES “SISTER COMPANIES 2 TIMES WITH ONE SALEMAN SAYING THE FIRST COMPANY WAS “RIPPING US OFF BIG TIME” ONLY TO FIND THEY ARE ALL THE SAME COMPANY & NOW 2 LEASES FOR EQUIPMENT THAT WERE NOT NEEDED. TOTALLY UNETHICAL SALESMEN AND AGREEMENTS.

    RatingNot Rated
    Thomas L Smith PSC

    This Company is a big ripoff. We tried to cancel the contract and was told we had a 3 year contract and when it expried we tried again only to be told we missed the dedline for notification and they kept billing us. As of April this year they charged us a cancellation fee of $536.42. This has better be the end of this crooked company’s tricks.

    RatingNot Rated
    Bruce Russ

    I learned a very valuable lesson from this company. I was cold-called to have a ‘field rep’ come to my office to inspect the credit card service I was currently using. The ‘rep’ discovered a number of ways his company could save me money, but that he needed me to sign a credit check authorization just to see if even “qualified” for their service. Two weeks later, I am told via paper bill that I was indeed qualified and, without my knowledge was signed up to a 3 year service contract and a 4 year equipment lease. When I immediately contacted the company and explained that I only signed to authorize a credit check, the customer service agent abruptly told me that “you need to watch what you sign for”. He also informed me that I would need to pay $495 for an early termination. Obviously, the lesson I learned was to NEVER sign anything until you read it thoroughly, but when you have a very sly sales rep ‘assuring’ you that the signature was only for the credit check, then it leads me to reason that this company uses decetive practices to pirate accounts away from more reputable companies.

    Rating11111
    Marcus Beck

    It appears we are just now starting to realize what a tremendous pile of garbage we have stepped in with First American Payment Systems. We were doing business with NPC through Retriever and were very satisfied with the charges and especially with our rep. After 4 years, he called saying that Retriever was grossly overcharging us and he was stepping out to start is own company Pilot Processing and if we would follow him, we would save plenty. We received a simple 2-page acknowledgement, signed for FAPS and instantly our fees skyrocketed. We were assured there was no contract as before. After changing back to NPC through Vantiv, we are still being billed 36.00 a month from FAPS. Our agent has elected to not be available in any form, so we called FAPS directly to find out about the charges. After an hour on the phone with some horribly rude people, we were bluntly told we should “watch what we sign”, and were sent this ridiculous 5-page ‘contract’ that we had never seen before.
    It is only now that I am reading others feedback about this company (FAPS), their deceptive practices, horrible customer service, and nightmarish contracts. Twice, our PCI compliance has be completed without my signature; I’m assuming that was forged, and I have processor paperwork on my desk where my signature is obviously forged.
    Will be calling the FTC (1-877-382-4357) for solutions ASAP.
    Apparently the game goes thusly:
    1) ‘independent agents’ spring up and gather new merchants for the parent company who claims no fault, blaming it all on the contract.
    2) Independents don’t present the whole contract, if at all.
    3) The page your signature is on simply states you agree with the “terms” which are explained over the phone.
    4) Actual contract is a separate unsigned, undisclosed mystery document you supposedly have read.
    5) You are screwed. It appears the magnitude of your plight depends on which version of the contract you are later presented with (from what I’ve been reading).

    If I am able to reply to myself, I will be happy to relay what we learn.

    We are a small business and are not experts in the field of processing, but I know when I’m being taken for a ride and this feels reminiscent of the old car dealer straw scam that was used frequently in the 90′s or so.

    Rating11111
    Michelle Stolzman

    Same thing happened to us. I wish we had read these reviews before we signed up. We had an “agent” tell us he could get us better rates and when we told him we wanted a month to month contract he said yes that was what we were getting. I actually asked him several times to confirm and asked him where it was in the contract and he said “yes” everytime and assured us it was in the contract. He didn’t actually show me, it is a 50 page contract. His company App Star processes thru First American and they were extremely difficult to deal with to try to close our other account. We were charged for a year on an account we didn’t use. They are rude and devious.

    RatingNot Rated
    Michelle Stolzman

    So we came to find out that our new contract is the same as the old. A 3 year contract with yearly automatic renewals. We don’t want to deal with First American anymore but we have to now til 2015 because of their deceit.

    RatingNot Rated
    Clayton Westphal

    I signed up in 2005 with Transone and was fine with the service, In 2011 [edited: name removed] shows up at my door to renew my contract. He says he is with FAPS and that Transone is owned by FAPS He can reduce my rates if I renew right now. I signed on and he came and replaced my old machine, and we were in business, except that he did not close the old contract. I discovered the duplicate charges several months later, along with the fact that the new contract was much more expensive. I called them to inform them of the error, and they said FAPS was a different company and that if I wanted to cancel my Transone account I would have to pay $495. They would not budge from that position.
    Where do I cancel the account? With the same customer service as FAPS, they have the same employees, telephone, Fax, address, and owner but claim to be separate when it is convenient.
    I pointed out that they even took my old machine. If they were different companies how could they do that? There response is I should read what I signed. I shouldn’t have allowed them to take the old machine. Everything is my fault for doing business with them is their position.

    The fact is the contract in which I was trying to end was only 3 pages with the an equipment lease on page 4. There was nothing in the contract about automatic renewal or anything stating that I could only cancel on my anniversary date. The only reference to early termination was in the machine lease and it was 4 years.

    If you are thinking about doing business with them Don’t. If you are thinking of doing business with any other company, make sure it has no ties with First American.

    RatingNot Rated
    Danielle Norwood

    Read your contract carefully. I spoke with someone on the phone and they gave me instructions to send a letter in canceling my contract at it’s end. They however, did not inform me this letter had to be sent 30 day prior to the end of the contract. Thus they charged my company a $595 cancellation fee even though I canceled before the contract was up. Asked for a refund but not granted.

    Rating11111
    Richard Sorensen

    FAPS has been taking money from my wife and I since we canceled them in 10-10-11 monthly. They started at $17 dollars a month then over $50 now they are taking over $600 !!! All this with no service, statements or any contact. We dont even own the business that had the service anymore. Now we are getting very threatning letters and phone calls from FAPS directly not even a sister company

    Rating11111
    Richard Sorensen

    It now appears that they opened a new account and contract. They are using 3 or 4 different company’s to get us. It’s been hard to know who or what number to call. The other company’s are Apex merchant group ( apex has so-called original contract) Digital financial group , Merimac Capitol, First American payment systems. We know there is another company, but have not figured out who they are yet. Scary stuff!

    Rating11111
    Jeff Harrell

    Has anyone been able to get out of the scam contract

    RatingNot Rated
    AMY GRUBA

    I was with First American System for a couple years then when I went to cancel they were absolutely horrible!! They charges are outrageous! They make it extremely difficult to cancel then charged my account nearly $700. If you are currently with this company I feel sorry for you!! Have fun leaving! If you are undecided DO NOT USE THIS COMPANY!! There are plenty of reputable companies out there just run fast away from this company.

    RatingNot Rated
    Jeff Harrel

    I was told there were ” special rates” for a medical facility. Once I went through the application process to see if I “qualify” they would let me know what my “special rates” would be.
    This is what they sent me as my special rate: “Int+Dfa+.50″
    I was led to believe that the application was only to see if I qualified for the medical facility rates- I got scammed they signed me up for the 3 years
    I did not let them program my terminal and I tring to get out of this “contract” CAN ANYONE HELP ME OUT OF THIS CONTRACT?

    RatingNot Rated
    Roberto Palacio

    Horrible customer service,all a big scam never used there processor not once still owe $679 i could understand if i used the system what did I get charged for?They never handled my money because i didn’t put any in it.When i called to work out a payment plan i got denied.I also never got one monthly statement maybe because i never ran a transaction.It was online processing no swipe reader needed.Why $679 that seems like alot for nothing.

    Rating11111
    Lynda Gibbons

    We have just been hit with a $495.00 cancellation fee from First American Payment System since they did not live up to any of their promises. There was even an “X” through the “Early Termination” page of the contract. They are claiming that it “was from the previous page”. Two of us working the phone, we have been transferred about 6 times each and each time we get the same response..we’ll call you back..send us a fax..no, no, no. Rude and uncompassionate. This cancellation fee will put us over the top and probably put us out of business; we are very small company, just 6 months old. Can anyone give us any suggestions? We have contemplated going to court but is this going to get us anywhere?

    RatingNot Rated
    E Sumone

    12 first American payments are con artist and thieves.
    They say I “quit” them wrong when I did everything they said I had to.
    Now on my collections on my credit report.
    I will wait for it to fall off before I will give them one more dime

    Rating11111
    Dawn

    I was also mislead by TransTech merchant group. We were told that we were only signing to get rate quotes only to be called to switch our processing the next day. I didn’t listen to that voice in my head that said “don’t sign that!” Can anyone tell me what it says in your account when they deposit/collect funds? I cancelled mine within the 15 day grace period and never switched my processing to them. I have been having a $50 fee the last 2 months hit my account and one today of $605.43 It says the processor is BANKCARD/175251****. Anyone have any insight on this?

    RatingNot Rated
    Tom DeSimone

    Hi Dawn,

    The name BANKCARD/########## is likely the processor/service provider. I have replaced the last four digits in your comment with asterisks because this is likely your account number. To verify this, check that number against your account number on your TransTech documentation. Unless you have set up a new merchant account, these charges are probably still coming from TransTech.

    Here’s what you can do. First, get in touch with your bank and explain that you would like to put a stop payment on future charges coming from that entity. You can also ask for more information about the entity that is making those charges. Next, get in touch with TransTech and explain that you are still being charged fees despite having closed your account, and that you would like a refund for the fees as well as for the $600 charge (you’ll also want to find out what this charge was for). If they won’t give you a refund, get in touch with the BBB and file a complaint. If that doesn’t lead to a refund, then get in touch with your state’s attorney general.

    Good luck, and keep us posted.
    -Tom

    RatingNot Rated
    Brian

    First American payment systems are crooks! I am pissed to say the least. I have been paying over $300 a month for there service and don’t even collect that much a month through credit card processing. I just took a close look at my acct and this has been going on for 2 1/2 years. With 6 months left of my contract (I was told there wasn’t one) it seems best to pay the $500 early termination fee. My terminal no longer works anyway and they want to charge me $200 for a new one

    RatingNot Rated

Leave a Reply

Rating

Comment moderation is enabled. Your comment may take some time to appear.
Please read the "User Review and Comment Policy" before posting.