Frontline Processing Review

Merchant Maverick's Rating: (5 out of 5)

Last Updated: April 18th, 2010.

Overview:
I have to admit that I'm very impressed with Frontline Processing's track record. They've been around for over a decade, yet I couldn't dig up a single negative review on them. Not to mention they have some excellent "letters of reference" (aka "testimonials") listed directly on their site from past customers that have been happy with Frontline's service. I'm talking references from some high profile clientele folks, including three different Chamber's of Commerce.

Offering seasonal downtime and interchange-plus pricing obviously helped out their score in a big way, and of course, the "A+" BBB score didn't hurt either.

I gave Frontline a 5 out of 5 rating, which most of you know is a rarity here at MerchantMaverick.com. They definitely deserve it though, so keep it up guys!

Click Here To Get Setup With Frontline Processing

Date Established:
1997.

Location:
Bozeman, Montana.

Domain Name(s):

• www.frontlineprocessing.com.
• www.flp2.com.

Parent/Partner Company:
Frontline Processing operates solo.

Type:
Registered ISO/MSP.

Acquiring Bank(s) (Acquirer):
HSBC Bank.

Payment Processor(s):
Global Payments.

Payment Gateway(s):
Authorize.net or Network Merchants. Do you need help setting up your payment gateway with your website? Click here.

Trust Symbols:
The Frontline Processing BBB profile has an "A+" rating, with just 2 complaints in the last 36 months (as of this review). Not bad at all

Negative Reviews:
I couldn't find any negative reviews.

Common Complaints:
None.

Verifiable Testimonials/References:
There's a link on the Frontline site called "Letters of Reference." You'll find about seven references in PDF form on that page. All fully disclosed, fully verifiable testimonials by legitimate businesses.

Security/Privacy:
The Frontline site is secured by Security Metrics.

Customer Service:
I've never had an account with Frontline Processing, so I haven't personally dealt with their customer service. Judging by the lack of complaints, I'd say their service is pretty good though.

Contract Duration:
The Frontline contract length is 3-years, but can be negotiated, so don't be shy.

Cancellation Fee:
There will be no early-cancellation fee for merchants that shut down their account due to business failure, but there will be one if you cancel for no reason, or you decide to switch to a new provider.

That cancellation fee will be calculated by taking revenue from your three most recent processing months, and multiplying that by the number of months you have left in your contract.

Interchange-Plus Pricing:
Interchange-plus pricing is offered by Frontline.

Seasonal Downtime:
Seasonal downtime is also offered. You will only be charged a $5.00 statement fee by Frontline during your inactive months. You may be charged a gateway fee, depending on which gateway you go with. Be sure to clarify all downtime charges with your rep.

Product/Service Offering:
Retail (Credit/Debit), Gift & Loyalty, e-Commerce, POS, Equipment & Supplies, PCI Assistance.

Product/Service Specialty:
None in particular.

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