Comments on: Frontline Processing Review

By: Jake

Jake — Tue, 29 Nov 2011 15:38:26 +0000

Can you say unconscionable contract? Frontline kept $15,000 of my reserve account as an early termination fee. I was with them over the 3 year mark, and the contract auto renewed. They applied 3 months of average processing which thankfully was receding as I prepared to move to another processor. Long story short, when I was preparing to notify Frontline to not renew my contract within the 2 month notification clause, I was encouraged by my original broker to stick with Frontline and negotiate better fees. That didn't happen, and when I did notify them of my intentions to close, with over a month and a half of no processing, they drum up this unheard of fee amount. They kept the money and told me not to let the door hit my ass on the way out. My synopsis? Frontline is: -Grossly Unprofessional -Grossly Un-Ethical -Grossly Unconscionable

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By: Marcus House

Marcus House — Sun, 20 Feb 2011 02:55:30 +0000

Very interesting. Maybe since I can't seem to get any one at the company to answer this question via email I can get this answer in this fourm: Why has this company taken statemens fee and minimum billing fee totaling $30 per occurance if this company has closed my account? Request for explaination submitted to fronline on 1/3/2011. Still no response.

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By: Mike P

Mike P — Wed, 09 Feb 2011 17:31:55 +0000

Frontline Processing cannot underwrite a merchant selling any products who also have a history of being involved with the selling of unlicensed software. Upon seeing your return, our Risk dept sent the account back thru underwriting, this uncovered accounts with other processors that you had mutliple accounts with, with many complaints and that you were in violation of their terms of service. Therefore the account was closed immediatly. This was also resolved with the BBB as such. Frontline Processing continues to maintain an A+ rating with BBB.

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By: Marcus House

Marcus House — Tue, 30 Nov 2010 00:08:38 +0000

Update. I finally got the details I was looking for. Still not happy with short notice of cancelation.

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By: Marcus House

Marcus House — Mon, 29 Nov 2010 18:49:52 +0000

I recently had my account closed without any advanced warning and no clear reason to why. I was only told: "You processed for a short period of time, then halted. Upon resuming, the account was sent back to underwriting. Upon review of your account and processing history (here and with other processors). We do not feel secure in continuing the card services agreement and are closing the account effective immediately". I told the sales rep prior to opening the account that I will have down periods but I don't mind paying the standard fees each month to keep the account going. Company did not seem to mind taking all the fees during the down period. Shutting down our account during our most active period of the year is a painful experience. I am now working to resolve this through the BBB. I will provide an update to let the community know the outcome. Thank you Merchantmaverick for this fourm and service. I used you in my selection of frontline processing and plan to continuing to using your service as a tool in the future.

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By: Merchant Maverick Admin

Merchant Maverick Admin — Wed, 07 Jul 2010 05:45:55 +0000

No problem Mike. Looks like you have the rating listed on your site. Very cool!
Best of luck to you, and keep in touch.

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By: Mike P

Mike P — Tue, 06 Jul 2010 21:56:23 +0000

We really appreciate the review! We have had several hits off of this website. We take alot of pride in how we do things and our customer service support is phenomenal.

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