GoEmerchant Review
Merchant Maverick's Rating: (5 out of 5)
Overview:
GoEmerchant (not to be confused with Gotmerchant) is more of an "all-in-one" eCommerce solution than just a merchant service provider. They provide not only merchant accounts, but also shopping cart software and all the other bells and whistles that are required for doing business online, like an ssl certificate, web analytics and email & web hosting.
Usually, trying to offer that many different features can spread an MSP too thin causing customer service to suffer as a result. It doesn't seem like that's the case with GoEmerchant.
They hardly have any complaints filed against them, either on the BBB or on the web in general. And, judging by the positive response I received from their past clients, they also have a great track record of keeping merchants happy over the long haul.
GoEmerchant doesn't have a cancellation fee or contract terms (read your contract), and they do offer both interchange-plus pricing and seasonal downtime for all you merchants that are affected seasons.
I can't see any reason why I wouldn't do business with these guys, matter of fact, I gave them a 5 out of 5...great company!
Date Established:
1995.
Parent/Partner Company:
GoEmerchant is an ISO (Independent Sales Organization) of First American Payment Systems.
Type:
Registered ISO/MSP of KeyBank National Association.
Trust Symbols:
Check out the GoEmerchant BBB profile here. They're an accredited BBB business and have an "A+" rating as of this review with only five complaints filed against them. Very good!
Security/Privacy:
GoEmerchant is secured by both McAfee and Verisign.
Customer Service:
I personally haven't dealt with GoEmerchant, so if you have, please let us know. I've chatted with a few merchants that are working with Go-E, and they've all said the customer service was great. They were especially pleased with the late hours of operation.
Contract Duration:
No contract terms. Accounts are setup on a month-to-month basis.
Cancellation Fee:
No cancellation fee either (be sure to read your contract).
Interchange-Plus Pricing:
Interchange-plus is offered, but it seems that you have to meet a specific criteria. Usually anywhere between $50K to $100K monthly processing volume.
Seasonal Downtime:
GoEmerchant does offer seasonal downtime.
Negative Reviews:
There are only a couple negatives on ROR. Considering that these guys have been in business since 1995, that's excellent!
Common Complaints:
None.
Verifiable Testimonials/References:
There are about five testimonials listed on the GoEmerchant site. I was able to contact all of them, but only received a response from two merchants so far.
Both were still very happy with Go-E's service...good news!
Fyi, they also have a "featured clients" section on the site. I'll go ahead and contact some of those businesses to see if they're happy too.
Locality:
Cherry Hill, New Jersey.
Product Offering:
GoEmerchant is a full-service MSP, so you'll find all the typical merchant services, but they also offer eCommerce solutions as well. Including; Shopping Carts/Online Store Software, SSL Certificates and a Custom Payment Gateway.
They also have an iPhone Virtual Terminal app, and a Quickbooks Integrated Plugin.
I'm usually the type that likes simple MSP's. I don't like it when they try and dable in every corner of the market, but it looks like GoEmerchant is able to offer all these services without comprimising their level of customer service, so I say...keep it up.
Specialty:
They don't really specialize in anything, but you can definitely tell that they're well equipped to handle full-scale eCommerce operations.
You could quite possibly have your shopping cart, ssl certificate, payment gateway and merchant account all under the same roof.
Don't forget to leave your review and rating in the comment section. 
October 16th, 2009 - 21:28
they are too expensive