Gotmerchant.com Review
Merchant Maverick's Rating: (5 out of 5)
Last Updated: March 22nd 2011.
Logo:
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Overview:
I'm very happy that I found Gotmerchant.com. It's another great company that I can refer you guys to. You all know that my goal with this site is to cut through the clutter, and hopefully guide you into a great relationship with a great merchant service provider. Some of the companies that I review fall short of the mark, but based on the research I've done, Gotmerchant.com is a perfect candidate.
The first thing I want to point out is the awesome testimonials section that they have on their site. If you haven't seen it, please take some time to check it out. There are three pages (and counting) of real testimonials from real people that are happy with the service delivered by Gotmerchant.com. I've said it before and I'll say it again, a few good testimonials or case studies can go a long way. As a merchant, if I'm researching a company and all I see are complaints, then I'm going to need some good testimonials to counter them, otherwise, I'm going to assume that that company does bad business....Gotmerchant.com understands that.
They recently added a blog to their site with a ton of great information, not only about the merchant account industry, but also e-Commerce in general. The blog is another value added service that Gotmerchant.com didn't really have to have, but chose to include anyway.
I couldn't find a single negative review online, and for a company that's been around since 98', I'd say that's a pretty good track record.
I'm not too happy about the contract term (2-year) and the cancellation fee ($250), but I heard they are flexible in that regard, so you may want to put on your negotiating hat...just a thought. 
No reason not to give these guys a 5 out of 5.
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Date Established:
1998.
Location:
Denton, Texas.
Domain Name(s):
www.gotmerchant.com.
Parent/Partner Company:
Looks like Gotmerchant.com is a solo operation.
Type:
Registered ISO/MSP.
Acquiring Bank(s) (Acquirer):
HSBC Bank.
Payment Processor(s):
Global Payments, First Data, Chase Paymentech or TSYS (Vital).
Payment Gateway(s):
Authorize.Net. Do you need help setting up your payment gateway with your website? See my Payment Gateway Integration Services page.
Trust Symbols:
You can find the Gotmerchant.com BBB profile here. It has an "A+" rating as of this review, with only 0 complaints in the last 36 months.
Negative Reviews:
None found...excellent!
Common Complaints:
None.
Verifiable Testimonials/References:
I have to say that Gotmerchant.com has the BEST testimonials section that I've seen thus far...HANDS DOWN! Three pages worth of solid testimonials. They also give you the opportunity to submit your own comments directly on their site...I couldn't ask for anything more. If I was you, I'd spend a little time contacting those merchants to learn a bit more about Gotmerchant.com.
Security/Privacy:
The Gotmerchant.com online application is secured through Starfield with Extended Validation (EV).
Customer Service:
Judging by the great testimonials, the excellent response I received from their rep and the lack of online complaints, I would say their customer service is great.
Contract Duration:
There is a 2-year contract that you have to sign, but I heard they are flexible in this regard, so feel free to negotiate. 
Cancellation Fee:
Cancellation fee is $250.
Interchange-Plus Pricing:
Interchange-plus is offered, but you do have to be a merchant that processes a minimum of $25K per month.
Seasonal Downtime:
Seasonal downtime is offered, but it does depend on how long you want your account inactive. This will obviously vary from business to business.
Product/Service Offering:
Retail (Credit/Debit), eCommerce, Mail Order/Telephone Order (MOTO), Wireless, Cash Advance, Cashless ATM, Quickbooks Processing.
Product/Service Specialty:
Most of their merchants are in the e-Commerce realm, but they do have some retail customers as well.
Don't forget to leave your review and rating in the comment section.
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February 2nd, 2010 - 07:04
First, I would like to say thank you for the review. This is the first time I have seen your site and I like the concept. One idea would be to have a page called the top ten that has a side by side comparison of your top 10 favorite providers, comparing them all in a column style chart. It could compare services, pricing, features, etc.
You would be surprised how many times people confuse the GoEmerchant name with ours. There have been a few that even go as far as calling us GoTmerchant.com, which our name is obviously Gotmerchant.com The name was created behind the idea of the “Got Milk” campaign if you didn’t notice.
I’m thrilled that someone really appreciates our testimonial section. Customers never comment on it and we have put a lot of effort into it. Getting pictures from merchants is not an easy task! We are not perfect by any means, but we really do try to bend over backwards for our merchants as much as we can.
Regarding the contract, yes we are flexible. If a merchant has already been processing for a while, than we are most flexible with them. We simply cannot invest the time, money and effort on a new merchant and have them cancel in 3 months because their business didn’t work out. We need more time to recover our costs.
We are willing to offer the Interchange-plus pricing to any merchant, but the markup would of course be higher and the monthly minimum would most likely come into play.
Lastly, it isn’t a big deal, but we do not capitalize the T in our name.
Curtis Stevens
Gotmerchant.com
February 2nd, 2010 - 18:23
Thanks for the comment Curtis. I’m glad that you noticed the review.
You’re right about the comparison chart, and although I have one now, it only compares providers based on my own rating. Hopefully in the near future, I can get a better one put up.
Ya, I figure people confuse the two of you all the time, so I went ahead and cleared that up in the review. At least if anyone signs up with you that came from here, they’ll know for sure.
In regards to the testimonials section; You know what they say, “People are more likely to take the time to complain, than give praise.” I try to factor that into my reviews, so I don’t demote a company based solely on their negatives. It’s tough though, because sometimes, that’s all we have to go off of. That’s why I like your testimonials section.
I think you meant to say “M” in that one. I went ahead and made it lower case for ya.
Take care!
February 2nd, 2010 - 20:53
I noticed the reveiew as I have a Google alert on our company name so I get an email anytime anything new is placed on the web with our name in it. This is a nice tool to stay in touch on what is being put out there on the web about your company, including any postings from unhappy customers. It is a great way to try to take care of those customers and turn them into a satisfied customer once again.
Do a search on Google for Gotmerchant and see what Google does the suggestion feature! I’ve tried to complain to them, it just isn’t right…
Man, you are so right about the M. What can I say, it was early in the morning!
Curtis
August 19th, 2010 - 14:17
Hi! I just wanted to leave comment about my brief experience with Curtis at gotmerchant.com. After reading the reviews and doing my own research, I definitely wanted to look into this company as one of the couple to give my company quotes. I’ve already done all this before, but my boss really thought we still had room to save. After Curtis looked at my statement – he confirmed that we are getting the best deal already possible thru our current merchant (who happens to be my boss’s friend). He assured me that I was accurate in how I understood my statement and what I am paying for fees. He was able to confirm that our friend is indeed a friend and not pulling any strings on us. (We are on an interchange plus program). Curtis reassured me that I have already found the best rate for my company and now I know I really don’t need to shop around. It’s great to come across people/companies who are HONEST. The best business and personal relationships starts there. Even though I don’t have a need to switch to gotmerchant.com, I wanted to be a testimonial to their integrity. He also gave me advice on how I may be able to decrease some cost by researching and working with our friend on how we can qualify for lower interchange rates when swiping/keying in. He gave me valuable information and his time, all while knowing that I wasn’t going to be a future customer. That shows his character!
October 29th, 2010 - 08:45
I’ve owned/operated a few companies and have had to process credit cards for a few. Submitting requests for information and then being inundated with calls from pushy and uneducated (or worse, dishonest) sales reps is deflating.
The description above is the exact opposite of Curtis from Gotmerchant.com. After reading the post above this one, I realized the time, effort, and energy he put into assisting me was not an anomaly, but the norm. Gotmerchant.com is truly what a credit card processing company should be: honest, informative, and helpful.
I plan to own/operate a few more companies in my lifetime. Gotmerchant.com is the only merchant account provider I will ever speak with again!
December 7th, 2010 - 10:33
Curtis has been a consistent help to us! We were apprehensive about changing the merchant services on our account. Curtis made the move very easily. He explained everything in detail from the beginning. He has been there when I was panicked about operating our wireless machine and walked me through many questions and gave me answers. When he could not help, he referred me to Tech Support who were also very patient and helpful.
Curtis is always answering my many questions, and is patient and kind. He ALWAYS gets back to me within hours and usually the same day. He offers assistance, tips and guidance.
I hope all of your account management representatives are as patient and helpful as Curtis. Our customer service experience with this company has been excellent.
Kathy Lightcap
Lightcap Glass Art
Weaverville, NC
February 2nd, 2011 - 16:13
VERY happy that I can deal with the same person (Curtis) every time I have a question. I’m sure I have some pretty stupid questions, but having used two other providers I have learned to ask. My last few chats with Curtis dealt with changing over to iPhone processing. He was very helpful and I think we both learned something together, as this new technology comes at us so fast.
February 10th, 2011 - 13:21
I was shopping different rates for my company and got information about this company from this site. I am learning the wisdom of watching and checking rates and fees periodically. I will be reassessing my fees by the end of the summer. Your organization came highly rated. I appreciate the prompt responses and will seek a new quote if my rates are different this summer. Curtis Stevens was great and did a wonderful job getting information to me in a timely and transparent manner.
March 11th, 2011 - 17:52
Curtis helped me understand the different pricing structures that available when shopping for credit and debit card processors. I would definitely recommend him if you want to know what you are paying for when it comes to your visa, mastercard and debit transactions.
July 17th, 2011 - 17:16
Hi Curtis,
do you lease your free EPOS system in Vancouver, Canada?
Thxs.
July 19th, 2011 - 14:23
Hi Bruce,
No, I’m sorry, it is only available to US merchants.
Curtis
August 11th, 2011 - 15:06
Had a very positive experience with Curtis. He always responded right away with an honest and up front answer. My business model was a better fit elsewhere, but I’d recommend anyone to give Gotmerchant their business. Well-earned reputation.
August 25th, 2011 - 10:18
We were having issues getting set up with our new POS software for Mac (Lightspeed) and Authorize.net, and we couldn’t have asked for quicker response time from the friendly staff at Gotmerchant.com. Even though the problem wasn’t on their end, they helped us communicate the problem to Authorize.net and the situation was resolved very quickly. You can count on Curtis at Gotmerchant.com to give you lightning fast reponse time and very friendly advice.
Thank you so much!