Gotmerchant.com Review
Merchant Maverick's Rating: (5 out of 5)
Last Updated: February 1st, 2010.
Overview:
I'm very happy that I found Gotmerchant.com (not to be confused with GoEmerchant). It's another great company that I can refer you guys to. You all know that my goal with this site is to cut through the clutter, and hopefully guide you into a great relationship with a great merchant service provider. Some of the companies that I review fall short of the mark, but based on the research I've done, Gotmerchant.com is a perfect candidate.
The first thing I want to point out is the awesome testimonials section that they have on their site. If you haven't seen it, please take some time to check it out. There are three pages (and counting) of real testimonials from real people that are happy with the service delivered by Gotmerchant.com. I've said it before and I'll say it again, a few good testimonials or case studies can go a long way. As a merchant, if I'm researching a company and all I see are complaints, then I'm going to need some good testimonials to counter them, otherwise, I'm going to assume that that company does bad business....Gotmerchant.com understands that.
They recently added a blog to their site with a ton of great information, not only about the merchant account industry, but also eCommerce in general. The blog is another value added service that Gotmerchant.com didn't really have to have, but chose to include anyway.
I couldn't find a single negative review online, and for a company that's been around since 98', I'd say that's a pretty good track record.
I'm not too happy about the contract term (2-year) and the cancellation fee ($250), but I heard they are flexible in that regard, so you may want to put on your negotiating hat...just a thought. 
No reason not to give these guys a 5 out of 5.
To Visit The Gotmerchant.com Website Click Here
Date Established:
1998.
Parent/Partner Company:
Looks like Gotmerchant.com is a solo operation. They do partner with Authorize.Net for their payment gateway, and either Global Payments, First Data, Chase Paymentech or TSYS (Vital) for their credit card processing.
Type:
Registered ISO/MSP of HSBC Bank.
Trust Symbols:
You can find the Gotmerchant.com BBB profile here. It has an "A-" rating as of this review, with only 2 complaints in the last 36 months.
You can find the Gotmerchant.com corporate info here.
Security/Privacy:
Their online application is secured via "HTTPS", though I'm not sure which company it's through.
Customer Service:
Judging by the great testimonials, the excellent response I received from their rep and the lack of online complaints, I would say their customer service is great.
Contract Duration:
There is a 2-year contract that you have to sign, but I heard they are flexible in this regard, so feel free to negotiate. 
Cancellation Fee:
Cancellation fee is $250.
Interchange-Plus Pricing:
Interchange-plus is offered, but you do have to be a merchant that processes a minimum of $25K per month.
Seasonal Downtime:
Seasonal downtime is offered, but it does depend on how long you want your account inactive. This will obviously vary from business to business.
Negative Reviews:
None found...excellent!
Common Complaints:
None.
Verifiable Testimonials/References:
I have to say that Gotmerchant.com has the BEST testimonials section that I've seen thus far...HANDS DOWN! Three pages worth of solid testimonials. They also give you the opportunity to submit your own comments directly on their site...I couldn't ask for anything more. If I was you, I'd spend a little time contacting those merchants to learn a bit more about Gotmerchant.com.
Locality:
Denton, Texas.
Product Offering:
Retail (Credit/Debit), eCommerce, Mail Order/Telephone Order (MOTO), Wireless, Cash Advance, Cashless ATM, Quickbooks Processing.
Specialty:
Most of their merchants are in the eCommerce realm, but they do have some retail customers as well.
Don't forget to leave your review and rating in the comment section.
February 2nd, 2010 - 07:04
First, I would like to say thank you for the review. This is the first time I have seen your site and I like the concept. One idea would be to have a page called the top ten that has a side by side comparison of your top 10 favorite providers, comparing them all in a column style chart. It could compare services, pricing, features, etc.
You would be surprised how many times people confuse the GoEmerchant name with ours. There have been a few that even go as far as calling us GoTmerchant.com, which our name is obviously Gotmerchant.com The name was created behind the idea of the “Got Milk” campaign if you didn’t notice.
I’m thrilled that someone really appreciates our testimonial section. Customers never comment on it and we have put a lot of effort into it. Getting pictures from merchants is not an easy task! We are not perfect by any means, but we really do try to bend over backwards for our merchants as much as we can.
Regarding the contract, yes we are flexible. If a merchant has already been processing for a while, than we are most flexible with them. We simply cannot invest the time, money and effort on a new merchant and have them cancel in 3 months because their business didn’t work out. We need more time to recover our costs.
We are willing to offer the Interchange-plus pricing to any merchant, but the markup would of course be higher and the monthly minimum would most likely come into play.
Lastly, it isn’t a big deal, but we do not capitalize the T in our name.
Curtis Stevens
Gotmerchant.com
February 2nd, 2010 - 18:23
Thanks for the comment Curtis. I’m glad that you noticed the review.
You’re right about the comparison chart, and although I have one now, it only compares providers based on my own rating. Hopefully in the near future, I can get a better one put up.
Ya, I figure people confuse the two of you all the time, so I went ahead and cleared that up in the review. At least if anyone signs up with you that came from here, they’ll know for sure.
In regards to the testimonials section; You know what they say, “People are more likely to take the time to complain, than give praise.” I try to factor that into my reviews, so I don’t demote a company based solely on their negatives. It’s tough though, because sometimes, that’s all we have to go off of. That’s why I like your testimonials section.
I think you meant to say “M” in that one. I went ahead and made it lower case for ya.
Take care!
February 2nd, 2010 - 20:53
I noticed the reveiew as I have a Google alert on our company name so I get an email anytime anything new is placed on the web with our name in it. This is a nice tool to stay in touch on what is being put out there on the web about your company, including any postings from unhappy customers. It is a great way to try to take care of those customers and turn them into a satisfied customer once again.
Do a search on Google for Gotmerchant and see what Google does the suggestion feature! I’ve tried to complain to them, it just isn’t right…
Man, you are so right about the M. What can I say, it was early in the morning!
Curtis