Leap Payments Review

Merchant Maverick's Rating: (4.5 out of 5)

Last Updated: April 11th, 2010.

Overview:
Leap Payments is a merchant service provider based out of Agoura Hills, California that has been in business since 2009, but already looks like a great provider to work with. The only reason they didn't get a perfect score from me is simply because they're a newer company. As you know, age plays a big factor in my rating process, and I'm pretty sure you can understand why. However, it does look like there are some seasoned professionals that are running Leap Payments which is great to know.

It's easy to tell when an ISO/MSP is newer, because they all have the Twitter, Facebook and LinkedIn accounts. Leap Payments also has a blog, which is awesome! The social media bandwagon is something that all company's should be jumping on, but simply setting up the accounts isn't good enough. It's the ISOs and MSPs that know how to use those accounts (i.e. transparent customer service, educating merchants etc...), that will be the winners in this new-age way of doing business.

Leap Payments recently put together a very detailed testimonials section on their website with fully-disclosed merchant information (i.e. full-name/business name)....excellent! It's what all testimonials sections should look like. Great job guys!

Not much more to say here. They have just about everything right so far.

Leap Payments gets a 4.5 out of 5 for now.

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Date Established:
2009.

Location:
Agoura Hills, California.

Domain Name(s):

• www.leappayments.com.
• www.mdpaymentsolutions.com.

Parent/Partner Company:
Doesn't look like Leaps Payments is a subsidiary of any other company.

Type:
Registered ISO/MSP.

Acquiring Bank(s) (Acquirer):
U.S. Bank.

Payment Processor(s):
Elavon/Nova.

Payment Gateway(s):
Authorize.Net, Internet Secure or Payflow Pro.

Trust Symbols:
The Leap Payments BBB profile has an "A-" rating as of this review, with 0 complaints in the last 36 months.

They are also part of the BBB TrustLink program, so be sure to check back on that periodically. As of now, they don't have any user reviews.

Negative Reviews:
None found.

Common Complaints:
None.

Verifiable Testimonials/References:
Fully verifiable testimonials on the Leap Payments website. Great job guys!

Security/Privacy:
Doesn't look like the Leap Payments online application is secured, but they also don't collect the kind of information that would require it to be (i.e. social security number). It's more of an initial contact form.

Customer Service:
Have you worked with Leap Payments? Feel free to leave us your review.

Contract Duration:
I wasn't able to get a contract length from them, but was told that they have a 3-month trial period for new merchants, where you can cancel without repercussion. Be sure to read your contract though.

Cancellation Fee:
I wasn't told what the contract cancellation fee would be either, so be sure to ask when you're signing up.

Interchange-Plus Pricing:
Interchange-plus is offered by Leap Payments.

Seasonal Downtime:
Seasonal downtime is also offered by Leap Payments.

Product/Service Offering:
Retail (Credit/Debit), Point-Of-Sale (POS), Terminals, Internet (e-Commerce), eCheck, Gift Cards, Mail Order/Telephone Order (MOTO).

Product/Service Specialty:
Restaurants, Doctors, Lawyers, Accountants, Consultants, Construction and Home Services.

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