Comments on: MerchantOne Payment Systems Review http://www.merchantmaverick.com/reviews/merchant-payment-systems-review/ Merchant Account Comparison Reviews and Ratings Fri, 03 Feb 2012 19:26:20 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Kevin Barwick http://www.merchantmaverick.com/reviews/merchant-payment-systems-review/comment-page-1/#comment-6920 Kevin Barwick Fri, 09 Dec 2011 19:25:08 +0000 http://www.merchantmaverick.com/?p=547#comment-6920 I signed a contract in February 2011. I was verbally told that I was on a month-to-month contract. Besides having frustrations with all the hidden and extemporaneous fees, they were not responsive to my need for them to own up to a mistake they made regarding PCI Compliance. After several months of being charged $24.50/month for me allegedly being non-compliant with PCI regs, I called Merchant One to get this cleared up. The rep arranged a conference call with Control Scan. CS and Merchant One admitted they made a mistake in how it was inputted, i.e. absolving me of any negligence. Although I had been compliant from the beginning, Merchant One chose to not refund me for any of the months, but one. My five calls to them never transpired into any help toward me. I thus decided to cancel my contract with Merchant One. I signed the cancellation notice. When I found a $295 charge on my checking account I called once again. They said that there was a three-year contract to which I originally signed. I was never told about a three-year contract, nor was I sent their Program Guide stipulating this policy. A Merchant One supervisor refused to refund me the cancellation fee, leaning on the fact that I signed an original contract (which indicated only the "possibility" of an early termination fee). I felt as if I wasn't heard nor respected by the "Customer Service" reps. I would not recommend Merchant One for any small business needs!<table class="ratings"><tr><td class="rating_label">User Rating</td><td class="rating_value">Not Rated</td></tr></table> I signed a contract in February 2011. I was verbally told that I was on a month-to-month contract. Besides having frustrations with all the hidden and extemporaneous fees, they were not responsive to my need for them to own up to a mistake they made regarding PCI Compliance.

After several months of being charged $24.50/month for me allegedly being non-compliant with PCI regs, I called Merchant One to get this cleared up. The rep arranged a conference call with Control Scan. CS and Merchant One admitted they made a mistake in how it was inputted, i.e. absolving me of any negligence. Although I had been compliant from the beginning, Merchant One chose to not refund me for any of the months, but one. My five calls to them never transpired into any help toward me.

I thus decided to cancel my contract with Merchant One. I signed the cancellation notice. When I found a $295 charge on my checking account I called once again. They said that there was a three-year contract to which I originally signed. I was never told about a three-year contract, nor was I sent their Program Guide stipulating this policy.

A Merchant One supervisor refused to refund me the cancellation fee, leaning on the fact that I signed an original contract (which indicated only the “possibility” of an early termination fee). I felt as if I wasn’t heard nor respected by the “Customer Service” reps.

I would not recommend Merchant One for any small business needs!
User Rating Not Rated
]]> By: Merchant Maverick Admin http://www.merchantmaverick.com/reviews/merchant-payment-systems-review/comment-page-1/#comment-7181 Merchant Maverick Admin Wed, 16 Nov 2011 21:08:22 +0000 http://www.merchantmaverick.com/?p=547#comment-7181 I do look at the complaint to customer ratio. There are plenty of other companies that have just as many customers and not nearly as many complaints as Merchant One.<table class="ratings"><tr><td class="rating_label">User Rating</td><td class="rating_value">Not Rated</td></tr></table> I do look at the complaint to customer ratio. There are plenty of other companies that have just as many customers and not nearly as many complaints as Merchant One.
User Rating Not Rated
]]> By: Think http://www.merchantmaverick.com/reviews/merchant-payment-systems-review/comment-page-1/#comment-6413 Think Wed, 16 Nov 2011 01:52:32 +0000 http://www.merchantmaverick.com/?p=547#comment-6413 I don't have their service, I don't and have never worked for them in any way and I don't understand how you, who act as though you are the "know it all" concerning Credit Card Company's can be so incompetent. This company has exploded with customers because of the service and low fees they provide. You say a whopping 139 complaints. Do you not do your homework? Do you not live in the real world? Why haven't you checked to see how many customers they have? Would 139 compliants be "whopping" if they have 30,000 customers, 40,000, 50,000, 60,000 or more. Come on!! Wake up, before you start posting just wreckless comments, without doing your research!! I mean really. I have read other reviews you have posted and you just spew your venom about company's you know absolutely nothing about because you don't take the time to fully research the company! Think about how much damage you are doing to companys by posting such uninformed information. Some people actually believe everything you say without doing their research either!<table class="ratings"><tr><td class="rating_label">User Rating</td><td class="rating_value">Not Rated</td></tr></table> I don’t have their service, I don’t and have never worked for them in any way and I don’t understand how you, who act as though you are the “know it all” concerning Credit Card Company’s can be so incompetent. This company has exploded with customers because of the service and low fees they provide.

You say a whopping 139 complaints. Do you not do your homework? Do you not live in the real world? Why haven’t you checked to see how many customers they have? Would 139 compliants be “whopping” if they have 30,000 customers, 40,000, 50,000, 60,000 or more.

Come on!! Wake up, before you start posting just wreckless comments, without doing your research!! I mean really. I have read other reviews you have posted and you just spew your venom about company’s you know absolutely nothing about because you don’t take the time to fully research the company!

Think about how much damage you are doing to companys by posting such uninformed information. Some people actually believe everything you say without doing their research either!
User Rating Not Rated
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