PaySimple Review

Merchant Maverick's Rating: (4.5 out of 5)

Last Updated: April 28th, 2010.

Overview:
The thing I like most about PaySimple is their focus on education. Out of all the ISO/MSPs that I've reviewed til now, I'd have to say that PaySimple has by far the best educational resource section for its merchants. Between their blog and "Small Business Growth Center" they have plenty of awesome info by which to learn from.

They obviously understand that it's just as important to teach their merchants about the ins-and-outs of the business, as it is getting their business in the first place. An educated customer base knows what to expect, thus making life easier on everyone.

Besides the great resources, they also have an outstanding reputation online, with hardly any complaints filed against them (see below). They've taken correct security measures to make sure that your information is safe on their site , and they have some nice testimonials which you can use as references.

The Twitter and Youtube accounts are always a plus, and it's good to know that PaySimple offers both interchange-plus pricing and seasonal downtime.

My score is a 4.5 out of 5 for PaySimple. They're a great company, let's hope it stays that way.

Click Here To Get Setup With PaySimple

Date Established:
2005.

Location:
Denver, Colorado.

Domain Name(s):

• www.paysimple.com.
• www.paysimple.justgoodbusiness.biz.

Parent/Partner Company:
PaySimple has partnered with a few other industry related businesses to help expand their own product offering (i.e. IP Commerce). They don't, however, have any sister or parent companies that I know of.

Type:
Registered ISO/MSP.

Acquiring Bank(s) (Acquirer):
First National Bank.

Payment Processor(s):
Unknown.

Payment Gateway(s):
Self-branded (PaySimple) payment gateway.

Do you need help setting up your payment gateway? Visit the payment gateway integration page for more info.

Trust Symbols:
You can find the PaySimple BBB profile here. It currently has an "A" rating as of this review, with only 3 complaints in the last 36 months.

Negative Reviews:
There is only one ROR complaint that I was able to find. No other complaints as of now. Check back for updates.

Common Complaints:
None found.

Verifiable Testimonials/References:
There are about a dozen testimonials (case studies) on the PaySimple site. I went ahead and contacted the ones that I could, but haven't received a response from anyone yet. Once I do, I'll let you know.

Security/Privacy:
The website is secured by McAfee, Coalfire PCI DSS and Digicert.

Customer Service:
Haven't had a chance to deal with them personally, besides a couple back and forth emails. If you've worked with them, don't forget to give us an update below.

Contract Duration:
3-year contract term.

Cancellation Fee:
$250 early cancellation fee.

Interchange-Plus Pricing:
PaySimple does offer interchange-plus pricing, but most likely for merchants that process over a certain volume per month (usually $50K-$100K). Definitely ask them about it though.

Seasonal Downtime:
Seasonal downtime is also offered, but cost varies based on need. Be sure to ask about the seasonal option if that is the kind of business you run.

Product/Service Offering:
Credit/Debit, e-Check Processing, Recurring Billing, ACH Processing, Email Invoicing, e-Commerce, Virtual Terminal.

Product/Service Specialty:
According to the PaySimple about page, the company was created to fill a specific need. That need being the ability for property owners and managers to collect monthly rental income via a recurring payment system. So, I would say that recurring payments would probably be the PaySimple specialty, but it looks like they've branched out since.

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