PaySimple Review
Merchant Maverick's Rating: (4.5 out of 5)
Last Updated: April 28th, 2010.
Overview:
The thing I like most about PaySimple is their focus on education. Out of all the ISO/MSPs that I've reviewed til now, I'd have to say that PaySimple has by far the best educational resource section for its merchants. Between their blog and "Small Business Growth Center" they have plenty of awesome info by which to learn from.
They obviously understand that it's just as important to teach their merchants about the ins-and-outs of the business, as it is getting their business in the first place. An educated customer base knows what to expect, thus making life easier on everyone.
Besides the great resources, they also have an outstanding reputation online, with hardly any complaints filed against them (see below). They've taken correct security measures to make sure that your information is safe on their site , and they have some nice testimonials which you can use as references.
The Twitter and Youtube accounts are always a plus, and it's good to know that PaySimple offers both interchange-plus pricing and seasonal downtime.
My score is a 4.5 out of 5 for PaySimple. They're a great company, let's hope it stays that way. 
Click Here To Get Setup With PaySimple
Date Established:
2005.
Location:
Denver, Colorado.
Domain Name(s):
- www.paysimple.com.
- www.paysimple.justgoodbusiness.biz.
Parent/Partner Company:
PaySimple has partnered with a few other industry related businesses to help expand their own product offering (i.e. IP Commerce). They don't, however, have any sister or parent companies that I know of.
Type:
Registered ISO/MSP.
Acquiring Bank(s) (Acquirer):
First National Bank.
Payment Processor(s):
Unknown.
Payment Gateway(s):
Self-branded (PaySimple) payment gateway.
Do you need help setting up your payment gateway? Visit the payment gateway integration page for more info.
Trust Symbols:
You can find the PaySimple BBB profile here. It currently has an "A" rating as of this review, with only 3 complaints in the last 36 months.
Negative Reviews:
There is only one ROR complaint that I was able to find. No other complaints as of now. Check back for updates.
Common Complaints:
None found.
Verifiable Testimonials/References:
There are about a dozen testimonials (case studies) on the PaySimple site. I went ahead and contacted the ones that I could, but haven't received a response from anyone yet. Once I do, I'll let you know.
Security/Privacy:
The website is secured by McAfee, Coalfire PCI DSS and Digicert.
Customer Service:
Haven't had a chance to deal with them personally, besides a couple back and forth emails. If you've worked with them, don't forget to give us an update below.
Contract Duration:
3-year contract term.
Cancellation Fee:
$250 early cancellation fee.
Interchange-Plus Pricing:
PaySimple does offer interchange-plus pricing, but most likely for merchants that process over a certain volume per month (usually $50K-$100K). Definitely ask them about it though.
Seasonal Downtime:
Seasonal downtime is also offered, but cost varies based on need. Be sure to ask about the seasonal option if that is the kind of business you run.
Product/Service Offering:
Credit/Debit, e-Check Processing, Recurring Billing, ACH Processing, Email Invoicing, e-Commerce, Virtual Terminal.
Product/Service Specialty:
According to the PaySimple about page, the company was created to fill a specific need. That need being the ability for property owners and managers to collect monthly rental income via a recurring payment system. So, I would say that recurring payments would probably be the PaySimple specialty, but it looks like they've branched out since.
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June 15th, 2010 - 09:23
PaySimple has GREAT service. I have been using them for about 6 months now and i am very pleased. I rarely leave reviews for companies but their support and customer service is worth mentioning.
July 28th, 2010 - 13:46
Cancelled Paysimple horrible customer service was not set up correctly had to keep calling them back to set up took 7 days for ACH transaction to hit bank account. Continuous problems with the link for payment to work in my website would give error messages when renters were paying or never process. Willing to pay the cancellation fee just to move on. Fees are also too high.
August 24th, 2011 - 08:39
Since day 1 this company lied to me. I was exploring being able to accept credit cards directly as I am a small business and was looking to expand my
horizons. One of my concerns was I needed to be able to accept international orders, 30% of my orders are international orders. I was told this would
not be a problem. Later they tell me oh its a big problem with their NPC risk department and that I could not have more than 1% of my transactions come
in via international? What the heck? I was told this AFTER I signed their contract, which states I can’t cancel them now for 2 years unless I want to
pay 250.00 early termination fee! How is this faire? I was promised on the phone something very different than what I had signed up for and now I need
to pay them to cancel their service that is not what I had wanted because they either did not know or lied about it to get me to sign up!
The day I first contacted PaySimple, and were they quick to hound me to death and push me along with the process. I was promised that I would be up and
running within 48 hours. I was told 25% international sales transactions would not be any issue/problem for them to handle at all. To me, like any
normal person this means your account will be fully functional within 48 hours correct? First off after asking for scan after scan of documentation and
not being able to actually ask for everything they needed in one shot, as this went on for 2 days… they finally created my account… ON THE WRONG
PLATFORM. So I am still not able to invoice/accept credit cards for my company, we’re on day 4-5 now mind you. Finally someone sees that my account was
configured completely wrong which is why I was seeing the wrong screen. Oy I am thinking this is turning out to be a nightmare. If only I had known it
was going to get oh so much worse. A week later I am finally set up with my account, on the correct platform for 34.95 a month + processing fees.
So I log in to start invoicing and billing customers away, I proceed with business as normal. I notice I have not seen any of the funds from my charges
and its been about a week. I am not happy with this as I need to order supplies to fill some of these orders! A few days later I get an email stating
that their risk department NPC wants to speak with me, and this is normal. They do this to all new accounts. Wait a minute here? It’s now been 2 weeks
and my account is not fully functional yet? Nope! It sure isn’t, their RISK department wants to check you out. So I talk to the risk department, having
to send in all these documents and proof I was mailing out customers packages that the charges were for. Normally I do not even send out orders to
customers until the funds have been recieved and cleared! They made me send them out, give them proof I shipped them, etc. All without me ever seeing a
penny! This was getting insane here, they were now sitting on about 3k in my businesses money. My hands were bound here and I could not carry on
business as it was! Finally the NPC risk department, after explaining to me I was not allowed ANY foreign transactions / and absolutely NO foreign
credit cards, having shipped 2k out in my inventory without ever seeing a penny for it to my customers, having to play phone tag for 3 days with their
NPC risk department. ( Oh PaySimple also never gave me my merchant NPC account number which is completely different than their account number for you )
This cause a lot of run around with NPC. 3 Weeks later I am finally released my funds, extremely behind now on business and aggravated. I decided to
return to paypal since it was such a headache for me, unfortunately here lies the problem… I can’t cancel their service due to they bs’d me into
signing a contract, with an early termination fee, for a service that is inadequate for my business needs as originally promised it was.
Months later I was poking around their website and saw I was supposed to be able to use their online billing for my account. I contacted them about it
and they said I needed to be set up with ACH payment processing but they could not do this because they lost my state tax papers, and wanted me to
resend them! I told them forget it, I could see this end up turning into a nightmare again! I decided well since I have the account and a customer actually
wanted to pay via credit card but non paypal, I send her a paysimple invoice.. Sure enough! NPC department decides once again to freeze my funds and
wants to speak with me! So here I am, stuck with an account I cannot cancel for 250, I cannot use for international transactions as I was promised, cannot
use for normal transactions without having to speak to the risk department for a week at a time that I am flagged and everything I was promised when I
wanted to sign up, never was true. How Shady.
August 2nd, 2010 - 14:49
On initial inspection, this looked like the best solution of all the options we investigated for our situation. Unfortunately they have a field with a fixed label on their web forms called “Customer ID” which is PaySimple’s user ID code. Since all of our customers already have a customer ID with us which is already using that label on documents we send like invoices and statements, as well as with their login to our website, we felt this would be too confusing and cause customers to think they were in the wrong account. When we inquired about whether there were any plans to let the merchant change that label to something like “PaySimple ID” instead of “Customer ID”, there didn’t seem to be any interest from PaySimple.
BTW if branding is an issue, PaySimple is also rebranded as the Amex AcceptPay product.