PowerPay Review
Merchant Maverick's Rating: (4.5 out of 5)
Last Updated: June 3rd, 2011.
Logo:
Get Started With PowerPay | Need More Help? Click Here
Overview:
PowerPay has been in business since 2003. They have over 48,000 merchants that they process for, yet their complaint count on the BBB is still relatively low compared to their size.
They are the parent company for E-OnlineData which also has a great review on my site. I wouldn't have any problems recommending you to either of these companies. Both are top notch.
PowerPay does not have a contract or cancellation (early-termination) fee. That's always a plus.
They offer interchange-plus pricing, which I think should be the standard these days.
You can find them on Facebook, Twitter and LinkedIn.
PowerPay gets a 4.5 out of 5.
Get Started With PowerPay | Need More Help? Click Here
Date Established:
2003.
Location:
Portland, Maine.
Domain Name(s):
- www.powerpay.biz.
- www.e-onlinedata.com.
Parent/Partner Company:
PowerPay, LLC is the parent company of E-OnlineData.
Type:
Registered ISO/MSP.
Acquiring Bank(s) (Acquirer):
HSBC Bank.
Payment Processor(s):
PowerPay is the processor.
Payment Gateway(s):
Authorize.Net. Do you need help setting up your payment gateway? Visit the Payment Gateway Integration page for more info.
Trust Symbols:
You can find the PowerPay BBB profile here. It has an "A+" rating as of this review, with 37 complaints in the last 36 months.
Negative Reviews:
They hardly have any negative reviews that I could find. Even on RipOffReport, the majority of complaints are directed towards a company called PowerPay America which is not the PowerPay that we are talking about here.
Common Complaints:
None.
Verifiable Testimonials/References:
None found. It'd be nice to see some good testimonials or case studies.
Security/Privacy:
Their online application is secured via VeriSign.
Customer Service:
I haven't worked directly with PowerPay. This is where your personal experiences would be helpful. Let us know how your experience has been with PowerPay.
Contract Duration:
I was told that there is no contract duration term.
Cancellation Fee:
No cancellation fee either. Be sure to read your contract though.
Interchange-Plus Pricing:
Interchange-plus is offered by PowerPay.
Seasonal Downtime:
PowerPay doesn't have a specific program for seasonal merchants. If you're an eCommerce merchant that operates a seasonal business, you still have to pay for your payment gateway fee, so it would be best to just cancel your PowerPay account during your down months, then start back up when you're processing again. Since they don't have a cancellation fee, it won't be too expensive for you to do so.
Product Offering:
Retail (Credit/Debit), eCommerce, Mail Order/Telephone Order (MOTO), Wireless, Check Processing, Gift Cards, Point-of-Sale (POS).
Specialty:
None.
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June 21st, 2011 - 15:11
“There is no way to properly emphasize the value of PowerPay’s excellent service to our business. When I was told that our previous processor could not fix a broken machine for three days, a simple phone call to PowerPay had our machine up and running in less than an hour. A call to technical support reaches a local person who actually frequents our establishment and knows how our business works. The worth of having our processing needs met by a local company that cares about our success is above and beyond the fact that they are also the least expensive processor we have run across. Thank you so much PowerPay!”
August 4th, 2011 - 08:01
It’s great to have PowerPay as our neighbor here in the Bayside community! PowerPay was integral in getting our business up and running from the very beginning, allowing us to accept credit card payments from our customers. They’ve continued to provide first-class customer service and even participated in our Bayside Business Bowling League. I would highly recommend PowerPay to other businesses.
Louis Simms
Floor Manager
Bayside Bowl
April 20th, 2012 - 09:06
I feel compelled to mention this. I just took a real good look at our statment and noticed that they had been overcharging us for two cards … it was supposed to be 2.25% but they were charging us 3.9%!! I called and they were willing to refund us the overcharge amount for two months but could not go back any further. ( they had been doing this for 6 months. ) warning for everyone….look at your statement carefully and make sure things don’t change from month to month! this is a scheme that they’re hoping you won’t notice!