The Transaction Group Review

Merchant Maverick's Rating: (5 out of 5)

Last Updated: April 20th, 2010.

Overview:
As an independent agent of Applied Merchant Systems, I would expect The Transaction Group (TTG) to be a top performer, and I'm glad to say that they didn't let me down. Everything looks good with these guys, which verifies the fact that Capital Payments, LLC is making very smart decisions in which ISOs it gobbles up. If you didn't know, Capital Payments (CP) purchased Applied Merchant Systems (AMS) back in November of 2009, and since TTG is an agent of AMS, you can pretty much assume that TTG is part of the CP conglomerate.

Moving on...

I didn't find a BBB profile for TTG, but it's not that big of a deal, we have other ways to check them out, which brings me to negative reviews. I was unable to find any negative reviews about The Transaction Group, matter of fact, I've only heard good things about them so far.

They have plenty of testimonials listed on their site, so feel free to contact them yourself, and I'm sure they'll give you some references if you ask for them. They have a decent blog with some great articles as well. I always like it when a merchant service provider takes the time to educate its merchants, especially if the information is actually valuable, and not cookie cutter garbage. That time investment alone shows a great deal about TTG.

No contract terms, no cancellation fee (be sure to verify), seasonal downtime offered, along with interchange-plus pricing...I don't know what else you could want.

I know I gave TTG's parent companies (Applied Merchant Systems and Capital Payments) a lower rating, but The Transaction Group is going to get a 5 out of 5 in my book. And, when the next update comes around for both AMS and CP, they're going to get a bump up as well. These guys are solid!

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Date Established:
2003.

Location:
Jacksonville Beach, Florida.

Domain Name(s):
www.thetransactiongroup.net.

Parent/Partner Company:
The Transaction Group is an independent agent of Applied Merchant Systems, and AMS was recently purchased by Capital Payments, LLC.

Type:
Registered Agent of Applied Merchant Systems.

Acquiring Bank(s) (Acquirer):
HSBC Bank and Wells Fargo Bank.

Payment Processor(s):
Applied Merchant Systems.

Payment Gateway(s):
Authorize.Net. Do you need help setting up your payment gateway with your website? Click here.

Trust Symbols:
The Transaction Group doesn't have a BBB account as of this review, however, you may want to check out the Applied Merchant Systems BBB profile, and the Capital Payments BBB profile. TTG is an agent of AMS, and CP just recently purchased AMS, so these guys all tie in together in one way or another.

Negative Reviews:
Zero negative reviews found for The Transaction Group. Keep up the great work!

Common Complaints:
None.

Verifiable Testimonials/References:
You'll find quite a few testimonials on the TTG site, all with both full names and company references. I contacted all but one of them (one of the site's is dead), and have received three responses so far. Three very very positive responses, I might add.

Security/Privacy:
Since you are redirected through Applied Merchants application process, the same security features apply here. McAfee and TRUSTe secured.

Customer Service:
Judging by the great testimonials, the excellent response I received from their rep and the lack of online complaints, I would say their customer service isn't too shabby.

Contract Duration:
No contract terms. Your merchant account will be month-to-month.

Cancellation Fee:
No cancellation fee either.

Interchange-Plus Pricing:
Interchange-plus is offered, but will depend on your business profile. You may have to send in some previous processing statements.

Seasonal Downtime:
Seasonal downtime is offered. Your account will be frozen, per your request, for up to three months, if necessary.

Product/Service Offering:
Retail (Credit/Debit), e-Commerce, Mail Order/Telephone Order (MOTO), Wireless, High Risk/International.

Product/Service Specialty:
None.

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