TransPay Processing Review
Merchant Maverick's Rating: (4 out of 5)
Last Updated: April 23rd, 2010.
Overview:
TransPay Processing is a California based company with a nice track record.
They are, however, missing some verifiable testimonials, so I wasn't able to contact anyone as a reference. Before you apply, you can ask for some references though, I'm sure they'll be happy to give you some.
Being around since 1999, I'd expect them to have racked up a decent amount of complaints, but that's not the case. I couldn't find any negative reviews on them, so if you've had a bad experience, don't hesitate to let us know. Positive reviews are always welcome as well.
Both seasonal downtime and interchange-plus pricing are offered by TransPay...very cool!
TransPay Processing gets a 4 out of 5 for now. 
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Date Established:
1999.
Location:
Palm Desert, California.
Domain Name(s):
Parent/Partner Company:
No parent company.
Type:
Registered ISO/MSP.
Acquiring Bank(s) (Acquirer):
Wells Fargo Bank.
Payment Processor(s):
First Data.
Payment Gateway(s):
Transpay Internet Gateway or Authorize.Net.
Do you need help connecting your payment gateway to your website? Click here.
Trust Symbols:
You can find the TransPay, Inc BBB profile here. They have a "B+" score as of this review with 0 complaints.
Negative Reviews:
TransPay's reputation is pretty clean...no negative reviews.
Common Complaints:
None.
Verifiable Testimonials/References:
I couldn't find any testimonials on the TransPay site. Considering the great customer service that I've heard they have, I'm surprised there aren't any listed.
Security/Privacy:
Their site doesn't have any security features (i.e. McAfee, TRUSTe, etc...).
Customer Service:
I've both read and heard that the TransPay customer service is great. A bunch of their business comes from word-of-mouth, so they must be doing something right.
My brief interaction with them was very pleasant. My email was responded to with detailed information, rather than just; "Give us a call, so we can talk this through."
Contract Duration:
The TransPay contract is month-to-month. Be sure to clarify that before signing though.
Cancellation Fee:
No cancellation fee.
Interchange-Plus Pricing:
Interchange-plus pricing is offered by TransPay Processing.
Seasonal Downtime:
Seasonal downtime is offered, but the setup will vary from merchant to merchant.
Product/Service Offering:
Credit/Debit, Travel & Entertainment Cards, Check Guarantee, e-Commerce.
Product/Service Specialty:
None in particular.
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