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5 Lessons Learned in a Month of Reviewing Merchant Accounts

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Rose Holman

Rose Holman

Writer
Rose Holman is a writer, blogger, and educator from Portland, OR with an MA in Teaching from Western Oregon University. She enjoys educating SMB owners about the complicated (and notoriously sketchy) world of payment processing. Since starting at Merchant Maverick in 2016, she has also added eCommerce software to her areas of expertise.
Rose Holman
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    Joseph Mohr

    I not only feel that I was ripped off, I can prove it. For seven years we used CPN for our MSP and over all the pricing was not too bad. However, when the time came to change out our terminal for one that accepted Chip cards, we found out that we had been paying $95 a MONTH to “lease” a terminal that would have cost less than $200 to buy. CPN wanted us to buy a terminal rather than lease so I called the number they provided. Apparently when you call the number it automatically means you have ordered the terminal (a VeriFone VX 520). Never mind that the terminal they sent will not allow you to input tips (a must in my business). Once I found out that I couldn’t use the terminal I emailed them to cancel and not send it. They sent it anyway and now I am stuck (cPN will not allow me to return it)with a terminal that I don’t want and can’t use. Grrrr.

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