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Friendly Fraud Survival Guide: How Small Businesses Can Reduce Their Chargebacks & Save Money

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Hsin-Wei Luang

Hsin-Wei Luang

Hsin-Wei is a freelance writer focused on small business and technology writing. Before becoming a writer, she worked as a techie lawyer for many years until she came to her senses. Now, in her spare time, she plays frisbee with her Mini Australian Shepherd dog.

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    WineLover

    Hi, thanks for the various related articles on friendly fraud. Interesting you compare it to shoplifting: in that case, it is a criminal offence (the shop can choose to prosecute), is the same not true with fraud. I.e., regardless of the issuing bank’s decision, if from the merchant’s perspective the situation is clearly fraud, then could the fraudster be charged criminally? Whether such a case would involve restitution I have no idea, but at the very least there is the chance of putting a fraudster out of business so to speak.
    When the card associations get around to updating the chargeback regulations, I hope they will address this aspect and put some of the onus on the issuing banks.

      Jessica Dinsmore

      Hi there,

      Criminal law is local to each jurisdiction, so our advice is to contact the police and see what they say. Also, contact the credit card associations too because they might be working with the federal government on the same issue, if there’s anything to be done at all.

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