Advertiser Disclosure

QuickBooks Online VS FreshBooks

  • 1 comment
  • Updated on:
Advertiser Disclosure: Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity.

QuickBooks Online vs. Freshbooks

QuickBooks OnlineVSFreshBooks

Accounting

Features

Pricing

Hardware & Software Requirements

Users & Permissions

Ease of Use

Mobile Apps

Customer Service & Support

Negative Reviews & Complaints

Positive Reviews & Testimonials

Integrations

Tie

Security

Tie

?

Final Verdict

?

Review Visit

Review Visit

In the world of accounting, many companies are racing to be the #1 cloud-based accounting solution. And believe it or not, QuickBooks Online isn’t the only runner in this race. A few other plucky accounting solutions, including FreshBooks, are giving the company a run for their money.

Both QuickBooks Online and FreshBooks are cloud-based software programs designed with small businesses in mind.

QuickBooks Online has been a big player in the accounting scene since 2004. With advanced accounting features, beautiful invoicing, and over 550+ integrations, it’s easy to see why the software is so renowned.

FreshBooks, also founded in 2004, now serves over 10,000,000 customers. With a new design and added usability, the software is easier to navigate than ever. It offers strong invoicing, full-featured mobile apps, multiple invoice languages, and more.

But which software will cross the metaphorical finish line first and come out on top? Well, that’s what we’re here to tell you.

At Merchant Maverick, our goal is to help you to find the best software for your small business needs. So to make your decision easier, we’ve carefully researched and tested both products. We’ll put QuickBooks Online (QBO) and FreshBooks head to head by comparing features, pricing, customer experience, reputation, and more, so you don’t have to. Read on to see which software is right for your business.

Don’t have time to read the whole post? Or looking for a different accounting option? Check out our top-rated accounting solutions to see our favorite recommendations.

Accounting

Winner: QuickBooks Online

In the past, QuickBooks Online was the clear winner here as FreshBooks didn’t offer double-entry accounting. In November 2018, the company finally released double-entry accounting for its two largest plans, making it a viable small business cloud accounting solution.

Both QBO and FreshBooks offer cash-basis and accrual accounting, key accounting reports, a chart of accounts, and bank reconciliation. QuickBooks Online goes a step further by offering more reports and a full accounts payable feature.

Winner: QuickBooks Online

QuickBooks OnlineFeaturesFreshBooks

Invoicing

Estimates

Client Portal

Contact Management

Expense Tracking

Bank Reconciliation

Chart of Accounts

Accounts Payable

Inventory

Project Management

Time Tracking

Reports

Budgeting

Class Tracking

Multi-Currency

Sales Tax

Tax Support

Lending

Proposals

Not only does QuickBooks Online offer more features than FreshBooks, but the features it has are more developed and robust. For example, both software companies offer invoicing, but FreshBooks only gives you two templates to choose from while QuickBooks Online has five. Additionally, QuickBooks Online has some of the best invoice customizations and automations available. QuickBooks Online also allows you to generate up to 80 reports (depending on the pricing plan you choose), versus FreshBooks’ ten.

FreshBooks does offer a better client portal, as well as a proposal feature and the unique ability for customers to comment directly on estimates and invoices. However, without full inventory, tax support, accounts payable, or class tracking, FreshBooks isn’t at QBO’s level yet in terms of features.

Pricing

Winner: QuickBooks Online

QuickBooks Online has three pricing plans ranging from $20 – $60/month and an advanced $150/month plan for businesses with 10+ users. FreshBooks has three pricing plans ranging from $15 – $50/month. While both plans are on the expensive side, you get more bang for your buck with QuickBooks in terms of features and users.

BannerDescriptionNext Step

Save up to 50% on QuickBooks Online!Get Promo

Hardware & Software Requirements

Winner: FreshBooks

As cloud-based software, both QuickBooks Online and FreshBooks are compatible with nearly any device so long as you have an internet connection. However, QuickBooks Online does not support Linux, making FreshBooks the winner in this category.

Users & Permissions

Winner: QuickBooks Online

QuickBooks Online supports one to ten users depending on the pricing plan and offers decent user permissions so you can control which features users have access to.

FreshBooks offers only a single user with additional users costing $10/month per user. Unfortunately for FreshBooks users, this is not an economical solution for many small businesses. Additionally, FreshBooks currently offers zero users permissions, forfeiting this category to QuickBooks Online.

Ease Of Use

Winner: FreshBooks

QuickBooks Online takes after its counterpart, QuickBooks Pro, in the sense that the software is occasionally difficult to navigate and comes a bit of a learning curve (not nearly to the extent of QuickBooks Pro, but still).

FreshBooks, on the other hand, is incredibly easy to learn and use. The software is well-organized and intuitive, with a beautiful UI and ample customer support when you do lose your way.

Mobile Apps

Winner: FreshBooks

FreshBooks has some of the best mobile apps on the market. Many companies create apps that only feature a few of the software’s capabilities. FreshBooks, on the other hand, has created full-featured mobile apps that are easy to use and loved by many. The apps receive 4.8/5 stars on iTunes and 4.2/5 stars on Google Play Store.

QuickBooks Online has received fairly good ratings on their mobile apps, but there are a lot of user complaints about the apps glitching and crashing. The apps are also are more limited in terms of features.

Customer Service & Support

Winner: FreshBooks

If you have ever read a QuickBooks review, you know that customer service is not the company’s strong suit. Longer-than-average wait times and a complete lack of email support put QuickBooks Online in a bad spot (though the company has been working to shorten wait and hold times and has revamped their help center).

FreshBooks, on the other hand, offers incredible customer support. I have never been put on hold when calling FreshBooks, and representatives are always informed and kind. The company also offers plenty of support options including a help center, webinars, and in-software support.

Negative Reviews & Complaints

Winner: QuickBooks Online

This is one category QuickBooks Online should not want to win, and yet here they are. QuickBooks Online has received many user complaints regarding poor customer service, bugs, limited mobile apps, and even unauthorized charges.

FreshBooks, on the other hand, has received a much smaller number of customer complaints.

Positive Reviews & Testimonials

Winner: FreshBooks

While many users praise QuickBooks Online, FreshBooks takes the win here, boasting both a large share of accolades and far fewer complaints. FreshBooks has an A+ rating on the BBB website and has received 4.5/5 stars on GetApp based on over 2,000 reviews.

FreshBooks users appreciate the software’s ease of use, strong mobile apps, and amazing customer service.

Integrations

Winner: QuickBooks Online

QuickBooks Online offers over 590 integrations to FreshBooks’ 80.

Security

Winner: Tie

QuickBooks Online and FreshBooks take similar security precautions. Both companies boast SSL encryption, secure data centers, redundant data backups, regular testing for intrusions and vulnerabilities, and physical safeguards as well.

To learn more about cloud security read our articles Is My Accounting Safe in the Cloud? and What is SSL? A First Look at Online Security.

And the Overall Winner is…

QuickBooks Online Vs. FreshBooks

With the recent addition of double-entry accounting, FreshBooks puts up a good fight, but QuickBooks Online is still the better cloud accounting software.

QuickBooks Online is a full accounting package rolled up into handy, cloud-based software. It offers robust features, more integrations, and strong security. For these reasons, it not only beats FreshBooks in this match-up but has also earned the title Best Accounting Software for Small Businesses here at Merchant Maverick.

Review

Visit Site

One of the best accounting software options out there for small businesses

But just because QuickBooks Online is the winner here does not mean that it’s the best choice for your company. FreshBooks is a good choice for small businesses that want easy to use software with excellent customer support and strong mobile apps. Unique features like proposals and being able to chat on estimates could also come in handy for some business types.

BannerDescriptionNext Step

Save up to 50% on QuickBooks Online!Get Promo

Or, maybe after reading this you want to check out a different software entirely. Our comprehensive reviews can help you explore all of your options and make an informed decision during your hunt for the perfect accounting software.

Review

Start Free Trial

Some small businesses may like the simplicity of FreshBooks

Read our full QuickBooks Online and FreshBooks reviews for more information. After doing your research, be sure to take advantage of the free trials that accounting software companies offer and feel free to reach out with any questions you have along the way.

Chelsea Krause

Chelsea Krause

Managing Editor - Accounting
Chelsea Krause is a writer who has specialized in accounting for two years and is a QuickBooks Certified User. She has a BA in English & Creative Writing from George Fox University and studied at the University of Oxford as well. She has been quoted in Forbes and her work appears in Startup Nation, Small Business Bonfire, and Women on Business.
Chelsea Krause
Chelsea Krause

Latest posts by Chelsea Krause (see all)

Leave a comment

1 Comment

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    Gary

    Shannon,

    Check FB Classic. It seems to have all of the Accounting features except double-entry. Also, consider that QB doesn’t consider asset depreciation for its Balance Sheet so the FB version is probably more accurate by forcing you to enter depreciated assets from your tax return.

    Thanks,
    Gary

    Leave a Reply

    Your email address will not be published. Required fields are marked *

    Your Review

    Comment moderation is enabled. Your comment may take some time to appear.
    Please read the "User Review and Comment Policy" before posting.

    Share