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Ambur POS

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Ambur POS Review

    Merchant Maverick Contributor
  • 25 comments
  • Updated on:
Advertiser Disclosure: Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity.
Merchant Maverick Contributor

Merchant Maverick Contributor

Merchant Maverick is a highly successful partner referral site which has helped over 1 million business since 2009. We provide high-quality, non-paid, unbiased reviews of business and e-commerce products and services to allow entrepreneurs make better decisions. At Merchant Maverick we make small business simple.



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25 Comments

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    Angie

    Organization Name: Mackey's

    This system is meant for a small cafe style restaurant, there is not a condusive way to start tabs with a credit card in a bar environment. We were told when we purchased it, it was a programming option. It is not. When you call for support, you get very nice people that try to help, but are not given the tools to really dig deep into problems. It becomes a “we’ll submit it to our engineers” who do not talk to customers. I am going to ask to return the system and will update this as more info becomes available.

    1
    • Organization Name: Mackey's

    This comment refers to an earlier version of this review and may be outdated.

    Mark Jamison

    Amber is dead. They were bought out by Shopkeep which charges a monthly fee but the Amber users were grandfathered in their one time fee. So, no money, no support. I get it but why would anyone suffering the unnecessary horrors of the now rapidly degrading Amber platform want to now transition to Shopkeep managed by the same people?

    1

      This comment refers to an earlier version of this review and may be outdated.

      Kari

      We run two full-service bars (one with food) and are still trying to transition from First Data to Ambur. It has been a nightmare trying to get support. Printers were backordered. Accounts weren’t being linked. After four months, we attempted to set up one bar with a Hub and a second till. Every transaction makes the server choose a printer. Every transaction including cash prints a receipt that we don’t need/want. Credit Cards won’t print a tip line or signature line (but gives a suggested tip amount) so servers lost out on a lot of tips. We can’t figure out how to name “tabs” for certain customers without swiping a card. We are trying to set up the Hub and second till for the other bar and can’t even log in because it times out. Can’t access Ambur Cloud either. This is so frustrating and we have only had it “up and running” for one night in one location. After all this, I am already wanting to send it all back and go back to our old outdated system. If anyone has any suggestions, send them my way! Thanks!

      1

        This comment refers to an earlier version of this review and may be outdated.

        kevin

        We purchased this for a full service restaurant and regretted it the first week. The Reporting platform is faulty and makes trying to account for things a nightmare, and the system crashed several times during a full service with all tabs disappearing. Not to mention I’m writing this message while I sit on hold for now 45 minutes to try and get someone on the “24/7 phone line”. With how much work it is to own a restaurant its a shame to see a BS Point of sales try to undercut the competitors with such a garbage product.

        1

          This comment refers to an earlier version of this review and may be outdated.

          Michelle

          This is the worst system for a full service restaurant. Especially an Italian Restaurant if they serve custom pizzas. The customer service is HORRIBLE. I have never had such a horrible experience that cost me so much money.

          1

            This comment refers to an earlier version of this review and may be outdated.

            John Mueller

            We have been using Ambur since it came out and have been very pleased with the system. I appreciate the one time fee and not having to pay a monthy service fee. Going from a traditional till to Ambur was like going from a Volkswagen to a Ferrari. The wait staff can go to the tables in the lounge and bowling center and input the orders and they are sent instantly to the kitchen. Also, with the table numbers on all the slips, it eliminates errors when delivering the food.

            I like the reporting features also, because you can see what items you are selling and also see when your peak hours and days are during the month.

            I would recommend Ambur to anyone looking for a quality POS system and a reasonable price.

            John Mueller
            Paragon Bowl
            Dickinson ND

              This comment refers to an earlier version of this review and may be outdated.

              Brenda Tokash

              All the issues that everyone else has had are issues I have had with Ambur from day one. I have had entire days worth of transactions totally disappear and even ones currently opened in the pos. Payroll is a mess, does not accept the clock outs of employees and never has. I used Shopkeep for 2 years and was happy somewhat with them but I wanted a few more features that Ambur offered that Shopkeep did not. Big mistake as there is absolutely zero customer service. I never had the ability to use the 2-3 devices at a time that I was paying for so I made a change to go to just one effective on the next billing date until I could get things worked out with them. The plan changed but I was immediately charged another $58 within 2 weeks of paying $128 for the 2-3 device plan. I have emailed them and called numerous times for an explanation but they have yet to answer and this has been going on for 3 weeks now. (And did I mention that I had 14 days free trial and yet was charged for Ambur immediately!I have also questioned them about that but no answer, surprise, surprise!) Just don’t do it, don’t use Ambur. It is just not worth the chaos it creates. There are options out there that are better I am sure.

                This comment refers to an earlier version of this review and may be outdated.

                Trae Stewart

                We started using Ambur after using ShopKeep for almost a year because we needed a system that would work for full service restaurants. Since then it has been nothing but problems! Tickets will just disappear after they’ve been closed and the customer has gone so capturing the sale has been very difficult. Some of our employees would just not show up on the payroll reports so we had to move payroll to a manual system. The summary reports do not reflect the information on the item detail reports which makes acurate sales tax filings impossible as well as accurate P&L reports. Customer service is pretty much non existent. Sure, someone will reply to to your initial email that they have opened a case, but after that, the information is contrite and incorrect most of the time. You can NEVER get anyone to call you back for real time solutions. It has really damaged our business! I would never recommend this to anyone trying to actually make money at a business.

                1

                  This comment refers to an earlier version of this review and may be outdated.

                  Stella

                  Ambur has gone rapidly downhill since Shopkeep took over. We are losing money due to glitches in the software and their customer support refuses to speak with us by phone. Every update has a new glitch. One of them resulted in all servers being able to delete sent orders, providing an easy way for employees to steal. Currently, we have orders closing themselves without payment and so waiters don’t realize customers haven’t yet paid. I don’t recommend it for anyone.

                    This comment refers to an earlier version of this review and may be outdated.

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