Advertiser Disclosure

Ambur POS Review

Visit Site

Ambur POS Review

  • 25 comments
  • Updated on:
Advertiser Disclosure: Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity.

Looking for a free POS solution?
Try Square POS

Date Established
2011
Location
East Amherst, NY
Elizabeth Cranston

Elizabeth Cranston

Writer and Reviewer of Point of Sale Software at Merchant Maverick
Elizabeth Cranston is a writer and native Oregonian who lives in the beautiful Pacific Northwest. She enjoys researching and getting to the bottom of questions relating to the Point of Sale industry.When not writing about and researching Point of Sale software, she can usually be found overindulging in Dutch Bro's coffee, making others laugh, or listening to music.
Elizabeth Cranston



To learn more about how we score our reviews, see our Point Of Sale (POS) Software Rating Criteria.
Leave a comment

25 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    Angie

    Organization Name: Mackey's

    This system is meant for a small cafe style restaurant, there is not a condusive way to start tabs with a credit card in a bar environment. We were told when we purchased it, it was a programming option. It is not. When you call for support, you get very nice people that try to help, but are not given the tools to really dig deep into problems. It becomes a “we’ll submit it to our engineers” who do not talk to customers. I am going to ask to return the system and will update this as more info becomes available.

    1
    • Organization Name: Mackey's
    Mark Jamison

    Amber is dead. They were bought out by Shopkeep which charges a monthly fee but the Amber users were grandfathered in their one time fee. So, no money, no support. I get it but why would anyone suffering the unnecessary horrors of the now rapidly degrading Amber platform want to now transition to Shopkeep managed by the same people?

    1
      Kari

      We run two full-service bars (one with food) and are still trying to transition from First Data to Ambur. It has been a nightmare trying to get support. Printers were backordered. Accounts weren’t being linked. After four months, we attempted to set up one bar with a Hub and a second till. Every transaction makes the server choose a printer. Every transaction including cash prints a receipt that we don’t need/want. Credit Cards won’t print a tip line or signature line (but gives a suggested tip amount) so servers lost out on a lot of tips. We can’t figure out how to name “tabs” for certain customers without swiping a card. We are trying to set up the Hub and second till for the other bar and can’t even log in because it times out. Can’t access Ambur Cloud either. This is so frustrating and we have only had it “up and running” for one night in one location. After all this, I am already wanting to send it all back and go back to our old outdated system. If anyone has any suggestions, send them my way! Thanks!

      1
        kevin

        We purchased this for a full service restaurant and regretted it the first week. The Reporting platform is faulty and makes trying to account for things a nightmare, and the system crashed several times during a full service with all tabs disappearing. Not to mention I’m writing this message while I sit on hold for now 45 minutes to try and get someone on the “24/7 phone line”. With how much work it is to own a restaurant its a shame to see a BS Point of sales try to undercut the competitors with such a garbage product.

        1
          Michelle

          This is the worst system for a full service restaurant. Especially an Italian Restaurant if they serve custom pizzas. The customer service is HORRIBLE. I have never had such a horrible experience that cost me so much money.

          1
            John Mueller

            We have been using Ambur since it came out and have been very pleased with the system. I appreciate the one time fee and not having to pay a monthy service fee. Going from a traditional till to Ambur was like going from a Volkswagen to a Ferrari. The wait staff can go to the tables in the lounge and bowling center and input the orders and they are sent instantly to the kitchen. Also, with the table numbers on all the slips, it eliminates errors when delivering the food.

            I like the reporting features also, because you can see what items you are selling and also see when your peak hours and days are during the month.

            I would recommend Ambur to anyone looking for a quality POS system and a reasonable price.

            John Mueller
            Paragon Bowl
            Dickinson ND

              This comment refers to an earlier version of this review and may be outdated.

              Brenda Tokash

              All the issues that everyone else has had are issues I have had with Ambur from day one. I have had entire days worth of transactions totally disappear and even ones currently opened in the pos. Payroll is a mess, does not accept the clock outs of employees and never has. I used Shopkeep for 2 years and was happy somewhat with them but I wanted a few more features that Ambur offered that Shopkeep did not. Big mistake as there is absolutely zero customer service. I never had the ability to use the 2-3 devices at a time that I was paying for so I made a change to go to just one effective on the next billing date until I could get things worked out with them. The plan changed but I was immediately charged another $58 within 2 weeks of paying $128 for the 2-3 device plan. I have emailed them and called numerous times for an explanation but they have yet to answer and this has been going on for 3 weeks now. (And did I mention that I had 14 days free trial and yet was charged for Ambur immediately!I have also questioned them about that but no answer, surprise, surprise!) Just don’t do it, don’t use Ambur. It is just not worth the chaos it creates. There are options out there that are better I am sure.

                This comment refers to an earlier version of this review and may be outdated.

                Trae Stewart

                We started using Ambur after using ShopKeep for almost a year because we needed a system that would work for full service restaurants. Since then it has been nothing but problems! Tickets will just disappear after they’ve been closed and the customer has gone so capturing the sale has been very difficult. Some of our employees would just not show up on the payroll reports so we had to move payroll to a manual system. The summary reports do not reflect the information on the item detail reports which makes acurate sales tax filings impossible as well as accurate P&L reports. Customer service is pretty much non existent. Sure, someone will reply to to your initial email that they have opened a case, but after that, the information is contrite and incorrect most of the time. You can NEVER get anyone to call you back for real time solutions. It has really damaged our business! I would never recommend this to anyone trying to actually make money at a business.

                1

                  This comment refers to an earlier version of this review and may be outdated.

                  Stella

                  Ambur has gone rapidly downhill since Shopkeep took over. We are losing money due to glitches in the software and their customer support refuses to speak with us by phone. Every update has a new glitch. One of them resulted in all servers being able to delete sent orders, providing an easy way for employees to steal. Currently, we have orders closing themselves without payment and so waiters don’t realize customers haven’t yet paid. I don’t recommend it for anyone.

                    This comment refers to an earlier version of this review and may be outdated.

                    JOHN AXTELL

                    Jordan, This updated review seems very well done. Congratulations!

                    I will let you know how my experience with Ambur goes as I am just beginning to implement it in a small restaurant in Oregon.

                      This comment refers to an earlier version of this review and may be outdated.

                      craig trent

                      We purchased this for a full service restaurant with 2 bars, one server station, and one kitchen. first off, the sales department is eager, oh so very eager to sign you up and your brain thinks “wow, these folks are great, everyone must work like this”! WRONG!!! once they book that sale, they are DONE with you and could care less about anything! The sales rep would not return our emails or calls for 5 days, and he knew very well there were critical issues with the hardware being shipped to us! as for customer support, they offer ZERO! sure you can email them, and they might get back to you within a day or three, no good when youre trying to open and your left high and dry with an issue that is not addressed in the web based help support! Overall this was a horrible experience and for the life of me i cannot understand how any company can even operate like this. Save your money, but more importantly your time and look elsewhere. We have since switched to Lavu, and while it is lacking is some way, at least you can get customer support. Time will only tell if it will work out. Overall, there is a reason why no major chain, or nationwide uses these Pad based POS systems, and its because they are simply not proven yet, they are unreliable, and they just do not make the cut! Back to Micros, PosiTouch, or Aloha!!

                      1

                        This comment refers to an earlier version of this review and may be outdated.

                        Shawna

                        It looks like Ambur’s pricing plan has changed from a one time license purchase to a monthly fee determined by the number of registers. http://www.amburapp.com/pricing/ Just thought you’d like to know, since your review factors that in quite strongly.

                          This comment refers to an earlier version of this review and may be outdated.

                          Jordan Nelson

                          Hi Shawna,

                          Thank you for letting us know. The pricing information has been updated, and a comprehensive update to the entire review has been scheduled for next week.

                          Best,
                          Jordan

                            This comment refers to an earlier version of this review and may be outdated.

                            craig trent

                            the entire “sales process” went great, until they finally made the sale and we desperately needed service regarding device delivery, times, etc…….which was two days later ambur initially told us, then ultimately werent delivered forcing us to be a day late in training, setup, as well as left us running to multiple locations to find the ideal ipad. credit card integration was told it takes 2 minutes once the links and proper forms were filled in and sent. 4 days, were still waiting!! Customer service is the absolute worse ever. 2 days for email replies, absolutely no phone support, no dedicated customer service rep. everything is internet based support, then via email, and its a circus, you wind up repeating your issues to three different techs in three different emails because they dont refer to the initial or previous emails sent. Overall buy it for the cheap licensing, which has just changed, so it probably has lost its cost advantage, BUT do not expect any type of real life/ real time customer support!

                              This comment refers to an earlier version of this review and may be outdated.

                              Pablo Gomez

                              Hi Amad,

                              I really like your website and it has been very useful for me during the last months in my quest to find a new POS system for my restaurant, so first of all thank you.

                              I have a suggestion though.

                              A full-service restaurant POS system which has a weak inventory feature, shouldn’t be granted with a five star rating. Don’t get me wrong, Ambur is a great POS system, but as a restaurant owner I think that inventory tracking is one of the most crucial duties in a restaurant, and therefore this review can be a little bit misleading for non experienced entrepreneurs who are looking for a POS for their restaurants.

                              Best regards,

                                This comment refers to an earlier version of this review and may be outdated.

                                Jo

                                The system is ok, besides the promised update to 2.4 being delayed since April now. I noticed however customer service lacks of friendlyness. I had to transfer the HUB on Saturday night and the license could not be activated on the new Ipad.I called the number on the screen and the CSR was unfriendly and claimed us not being on the “list”. He did not try to resolve the issue. Very unfortunate. Eventually this support team is in the wrong business.I am not expecting 24/7 support for my problems. However a license activation issue is clearly not our fault and should be handled with courtesy.

                                1

                                  This comment refers to an earlier version of this review and may be outdated.

                                  JOHN AXTELL

                                  Your updated review is as wrong as your initial review. The “manual” does not exist. The company has very little to offer when compared to competitively priced products. However they say much more is going to be available soon and I believe them and hope to use their product.The bottom line is Ambur has potential but your review is simply inaccurate and I believe biased. Telling people Ambur is something it is not certainly can do the company no good at all.You would do everyone a favor if you did a professional review!Will see if this comment even gets posted.

                                  1

                                    This comment refers to an earlier version of this review and may be outdated.

                                    Amad Ebrahimi

                                    John,

                                    We don’t have any issues with posting comments that don’t approve of our reviews. We are always on the lookout for differing opinions and will gladly update the review based on new developments.

                                      This comment refers to an earlier version of this review and may be outdated.

                                      JOHN AXTELL

                                      Amad, your updated review is quite accurate, congratulations.

                                        This comment refers to an earlier version of this review and may be outdated.

                                        Nabil Basta

                                        Happy User Since 2011 .. Ansar YOU are the bestSnappersgrill.com

                                        5

                                          This comment refers to an earlier version of this review and may be outdated.

                                          kirsten

                                          My biggest complaint with the using Wells Fargo is that they promise an account manager who is consistently unavailable and unhelpful. The only time I get things changed or updated is after I’ve emailed/called multiple times and threatened to speak to their manager. Customer service – 0/5. Additionally they will send out fee or interchange rate increases that you have to call and ask to be exempted from. Otherwise your rates increase quarterly. Rates- 3/5

                                          2

                                            This comment refers to an earlier version of this review and may be outdated.

                                            Manuel

                                            I just started using Ambur in my restaurant. I have 2 corrections to the review:

                                            1. It is not cloud based. The data is stored on the HUB the main device (IPad) the other devices (iPhones, I pod touches, etc.) synchronize with the HUB. Dropbox is for backing up your data. It does it automatically every 24 hours or you can manually back it up.

                                            2. The good news. I spoke to customer service today and they informed me that customer service is now FREE for life (or as long as you use their product).

                                            As for now, I am happy with Ambur. It is very easy to use, great customer service, and now have tgate/bridge pay who is compatible with my bank.

                                            My wish list for Ambur (I’ve only been using it for a few days so there will probably be more to come):

                                            1. Grid layout of items as supposed to the list only view.
                                            2. Reservation alert. It would be nice if the app notified you of in upcoming reservation.
                                            3. Faster updates (and tested updates) I updated the app the other day only to get an email the next day NOT to update.

                                            All in all, I am happy with Ambur and would recommend it others.

                                              This comment refers to an earlier version of this review and may be outdated.

                                              Gena

                                              I really like what you guys are up too. This sort of clever work and coverage!
                                              Keep up the good works guys I’ve added you guys to our blogroll.

                                                This comment refers to an earlier version of this review and may be outdated.

                                                Amad E.

                                                Thanks Gena. We’ll get to reviewing XenoCart soon. I’ll let you know if we have any questions.

                                                  This comment refers to an earlier version of this review and may be outdated.

                                                  Jelle

                                                  Good Features. Good service. Excellent! nice post!

                                                    This comment refers to an earlier version of this review and may be outdated.

                                                  Leave a Reply

                                                  Your email address will not be published. Required fields are marked *

                                                  Your Review

                                                  Comment moderation is enabled. Your comment may take some time to appear.
                                                  Please read the "User Review and Comment Policy" before posting.

                                                  Share