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Appointment Plus Review


Appointment Plus Review

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Date Established
Scottsdale, AZ
Chris Motola

Chris Motola

Finance Writer at Merchant Maverick
Chris Motola is a writer, programmer, game designer, and product of NY. These days he's mostly writing about financial products, but in a past life he wrote about health care and business. He's a graduate of the University of Central Florida.

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    Seriously over Appointment Plus but stuck using it based on our company’s selection. Just when I think things are at least useable and not broken, they decide to do another update or scheduled maintenance. Inevitably, every time they do, the expected two to three hours down time turns to days and the debacle and glitches that follow are out of control. We’ve had help tickets in for weeks now and they still can’t resolve the issues and now the latest “update” has left us with limited mobile functionality (most of our employees only use mobile) and confirmation emails that were sent to a number of our clients 47 times (not exaggerating) that had links that wouldn’t even work. We lost a client who found it so unprofessional she cancelled a $3,000 program the day before she was supposed to start and we had numerous others not show up to sales appointments. I don’t expect these issues to be resolved anytime soon given we are still waiting on others. I highly recommend you DO NOT use this service.

      This comment refers to an earlier version of this review and may be outdated.

      Kristine BUckley

      Appointments Plus is a terrible scheduling service! I began with them probably 6 years ago. It worked fine for my practice. Then 2 years ago, the wheels came off the bus. It took 6 weeks for them to BEGIN to address the problems with my scheduling system. It worked for about 4 weeks and I had the same problem. Back to creating a a work ticket. Back to waiting several weeks for a response. End of story is that my system NEVER worked properly again. I made some changes to my practice and created a whole new website and getting rid of Appointments plus was the first thing I purged.
      Customers need to know that for technical support, they need to submit a ticket and then wait for someone to respond. If you want live technical support you need to pay extra!
      I also paid for a full year in advance rather than monthly. When I cancelled my subscription, I was NOT reimbursed for the balance of the year which came out to 8 months. How is that even legal?
      Look at MINDBODY, Schedulicity and others. But Appointments Plus is just awful! Poor customer service, poor scheduling system and basically they steal money.

        This comment refers to an earlier version of this review and may be outdated.

        Jennifer Hiatt

        That was actually a very good analysis of AppointmentPlus. Chris did a good job of explaining the pros and cons. In our analysis of online scheduling systems, we did not find any that were very intuitive. We tried several free trials and needed assistance in getting each one set up. Getting someone on the phone to help proved challenging. The lower-cost schedule systems clearly want to send you to a video. But, I like talking to someone when trying to learn a new system. That’s how they won our business. The person I spoke with took her time with me and made sure I was set up properly. Now that I know how to use it, it seems simple to me. Yes, it costs a little more than some of the other ones, but I’ll gladly pay a little more for reliability and peace-of-mind.


          This comment refers to an earlier version of this review and may be outdated.

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