Appointy Review
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- Date Established
- 2007
- Location
- 16 Corning Ave, Suite 136, Milpitas, CA
Pros
- Reasonable price
- Customizable feature set
- Low learning curve
Cons
- Inconsistent customer support
- Limited integrations
Overview
Appointy began as a software solutions outsourcing company that (current CEO) Nemesh Singh ran from his laptop after college. In response to his clients’ constant requests for an SaaS-based booking solution, Nemesh and his team began developing the first version of Appointy in 2007. The fully developed software was launched in April of 2009.
Appointy aims to “grow your business exponentially” by emphasizing what Nemesh calls “social promotion” through quickly distributed and automatically updated social media announcements, reviews, and discounts.
As of 2018, Appointy is working on version 9 of the app and still going strong. Read on for a full, independent review.
Table of Contents
Pricing
Registering with Appointy automatically creates a free account including a trial of the Business Plan. After 14 days, you can upgrade your subscription or downgrade to the more limited Free Plan. At the time of sign-up, you may also be offered a special introductory rate. For example, when I signed up, I was offered an annual rate for the Pro and Business plans that added two free months to the plans.
Appointy’s pricing has remained stable over the last year.
Free Plan:
- Register on Appointy.com, no credit card needed.
- 1 staff
- 5 services
- Unlimited Bookings
Pro Plan:
- $19.99/month billed yearly; $29.99 billed monthly
- Customization
- Analytics
- Email Marketing
*Business Plan:
- $39.99/month billed yearly; $49.99 billed monthly
- Separate staff logins
- Advanced Analytics
*Free 14-day trial starts automatically when you register
Ease Of Use
Appointy is very easy to use, even for someone new to appointment booking software. Anyone familiar with Google Calendar or other Google apps will have a particularly easy time figuring out how to manage the software, given its clickable calendar and similar layout. Features include:
- Setup: Setup involves simply plugging basic business, service, and staff information into dialogue boxes that float over the main calendar screen. After that, you are prompted to start a tour of the software that highlights and describes the icons and layout of your main admin page. You’ll have to define at least one service before your account is ready to use. The only hiccup here is that you have to choose a business type from a pull-down menu, and unfortunately, it’s not exhaustive. The tour ends with a “Getting Started with Appointy” video that you can also access on Vimeo, and links to two promotional videos.
- Graphic User Interface: Appointy’s GUI is remarkably dynamic and interactive, and regularly undergoes improvements. Highlights include layered windows, icons, buttons, sidebars, pop-ups, internal links, and an intuitively arranged system of tabs and headers (with a fun but clear color scheme) to organize and present the software’s many functions. The newest iteration, Appointy 6.0, addressed previous complaints about the arbitrary placement of certain buttons and features. It’s still a bit cluttered at times, but you can minimize some of the worst offenders, like the left sidebar, while working on the calendar or Agenda. The staff section — now a link with a hover function — has also been redesigned to be less intrusive when you don’t need it and more comprehensive when you do.
- Customization: Appointy offers an unusually high level of customization, so long as you’re willing to shell out for one of the paid plans. I particularly enjoyed the ability choose or create a color theme and background image for my client booking calendar. I was also able to hide Appointy’s logo from the booking site, truly making it my own. While ultimately superficial, these little personal touches make the use of an online platform for booking seem less disconnected from my actual, real-life business. If you want, you can also change the content and formatting of all nine automated email templates (with images, colors, fonts, etc).
- Settings: There is a huge list of significantly customizable settings related to both the content and form of your account and schedule in Appointy. You can change the word “Staff” throughout the site to something that reflects your business, such as “Tech(s)” or “Trainer(s).” You can give online booking rights to certain clients (or types of clients) or even disallow online booking completely. Staff and business availability hours have been set up in a way that can account for vacations and individual open time outside of normal business hours. Finally, international businesses have the option to choose their own currency, time zone, and language.
- Language Issues: Appointy has long had the dubious distinction of particularly poor editing in its blog and supporting documentation, but the company appears to have made some improvements along those lines. Newer blog entries don’t seem to be suffering from the same problems, at least not as obviously.
- Calendar: Appointy offers the choice to switch between day, week, and month views of the calendar, and even gives you the option to look at each staff member’s agenda as well as a separate quick view of available times (as it would appear to the customer online). Since your business calendar should more or less be the center of your appointment booking software experience, these options are a huge deal. The calendar is easy to use in other ways too. Hovering over or clicking slots or services pops up description windows. The calendar integrates easily into iCal. You can easily change the intervals between offered service times to irregular amounts of time, such as 12 minutes, rather than being limited to hours or half hours.
Customer Service & Support
Appointy customer service is unusually diverse and available. In addition to friendly live chat, accessible without wait time in a popup window at Appointy.com, the company offers:
- An automatic “tour” of your account’s main page after setup
- Setup assistance via live chat
- A basic scheduling, rescheduling, and cancellation tutorial
- Four more tutorials and one promotional video on YouTube
- User forums
- Business contact details
- A corporate office address and fax number
- Separate email addresses for corporate, investor relations, general customer service inquiries, and tech support
- A link to schedule an appointment for phone support/screen sharing
Negative Reviews & Complaints
Appointy takes their negative reviews very seriously, and it’s not unusual for Nemesh himself to personally attempt to address complaints. The company has a single, closed complaint and an A+ rating from the Better Business Bureau. Among the most common complaints are:
- Grammatical & Communication Issues: While these are minimal within the GUI itself, there are times when it can make communication difficult, especially when corresponding with the staff and communicating technical issues. At times, it can even make using the documentation more difficult than it needs to be.
- Slow Customer Support: An AspiraTech blogger complained, “I can’t say I love the customer support, which is slow and confusing with lots of back and forth because some question other than the one you are asking is being answered again and again.” He had to figure out that resource scheduling is nearly impossible without upgrading to the Business Version.
- Double-Billing: While these kinds of complaints should always be taken with a grain of salt, a number of Appointy users have complained about double-billing or continued billing after cancellation.
- Trouble Syncing Google Calendar & Appointy: While I did not personally encounter this problem more than one customer reported difficulties getting Google and Appointy to play nice with each other.
Positive Reviews & Testimonials
Appointy’s satisfied customers praised its multi-functionality, social media focus, payment platform, intuitive interface, and special features. Appointy currently rates 4/5 stars on the Google Apps Marketplace and has a single 5-star review on G2 Crowd. Users liked:
- Customer Service: Appointy offers the full gamut of customer service options, and will even contact you unbidden to help you figure out features shortly after you sign up.
- Ease Of Use: Despite its wealth of features, many customers found Appointy pretty easy to use.
- Multiple Features: At the Business, and even the Pro level, Appointy can do just about anything you’d want a scheduling SaaS to do for you.
Features
My favorite Appointy features are its expansive customization options and comprehensive reporting tools (assuming you subscribe to a plan that offers them). Because the company focuses on social promotion, it has some interesting customer-relationship management, promotional, and business analytics tools. Appointy also boasts above-average scheduling options and a high level of customization.
Customization
- Allow or disallow options you might not have even considered being able to change, such as your customers’ ability to promote their appointments through social media
- General, as well as staff business hours, are easy to adjust
- Customize the customer experience by (dis)allowing clients to book online entirely; requiring approval except from email or phone verified members; choosing whether a week or month view is shown customers by default; choosing whether the schedule, about, or review tab is shown by default; hiding the Appointy logo from client calendar; making it mandatory for customers to choose staff; deciding what additional information is required from customers during booking
- Change the customer email templates to virtually the same degree as your personal email
- Add a picture to discount coupons
- Include add-ons to your service offerings
Scheduling
- Back-to-back booking
- Recurring and group booking
- Backup staff (set of staff called on only after primary staff schedules are filled)
- Drag-and-drop rescheduling
- Two-way Google Calendar sync
- Client verification to prevent fake bookings
- Real-time notifications without refreshing the page
CRM
- OpenID login
- Text, call, and email alerts
- Option to mark and track customer attendance
- Customer profile includes icons that express things like how the appointment was made and how satisfied the client is
- Appointy can find 60 percent of your new customers’ pictures from Facebook (they have the option to hide it)
- Appointy automatically groups customers into helpful groups such as “new” and “inactive”
Business Analytics
- Standard automatically client list
- Incredibly detailed reports possible
- Automatic appointment, sales, alerts, SMS, and credit charged reports
- Bar graph reports of service performance and appointment reports as well as pie charts of marketing reports
- Easy to track deals, including number sent, number opened, number booked
Promotions
- Promote last-minute deals from the main account page when clients cancel
- Limit discount coupons to single-use or first appointment
- Designed for promotion through Facebook, Twitter, and email
- Automatic customer reviews
Gift Certificates
- Create custom gift cards for your business
- Can be made available to purchase or given as rewards
- Available themes include birthdays, anniversaries and more.
Resource Scheduling
- Allows the user to schedule rooms, lots, and other non-staff resources
- You can customize appointments to require multiple resources (one staff, a room) in order to book it.
Booking Without Registration
- Paying users no longer have to force their clients to create an account in order to book an appointment
- Facebook and Google authentication are now available as options.
Mobile Apps
One of the most requested features users had been petitioning Appointy to develop was a mobile app. While a lot of developers have drifted away from native mobile apps in favor of mobile-friendly web design, Appointy has delivered apps for both iOS and Android.
What’s funny here is that Appointy is kind of a victim of its own success: the mobile app is a lot slicker-looking than the web app (its design more closely matches the sales portion of the Appointy website), although you won’t be able to use it exclusively. To sign into the app, you’ll need to have made an account in advance–you can’t create one from within the app.
Despite its attractive implementation, the app is fairly limited in what it can do, which is mainly add and view bookings (or, curiously, read business reviews). The booking system is fairly straightforward: swipe to change dates, hit the “+” button to add an appointment. You can define new customers within the app, but not new services; you’ll still need to set those up on the web.
Overall, it’s a decent, attractive-looking supplement, and it’s free.
Payments
Your business’ payment settings apply to all the services you offer. You can choose to charge the full amount, a fixed booking fee, or a percentage of the service value as prepayment. You also have the option to add taxes to your service fees.
Appointy offers to link your account to PayPal or Authorize.NET.
Security
When I asked Appointy’s customer service about their security, I received the following answer:
Appointy takes security and privacy very seriously. Our servers are located in a secure environment behind firewalls. Your data is safe, private, and backed-up daily. No matter what happens, your business, your schedule, and your customer data will be intact. We also encrypt your business-critical information as in e-commerce sites. Appointy never shares any customer, client or patient information with third parties without your permission.
For medicine-related businesses, Appointy gives an HIPAA-compliance option when creating a Sales Report.
Integrations & Add-Ons
Appointy offers SMS/call alerts at an extra cost (approximately 11 cents per message) as well as the following integrations:
- WordPress integration
- Two-way Google calendar sync (which unfortunately didn’t work well for me)
- PayPal, Authorize.net
- Facebook and Twitter (customers can post about their appointment and businesses can offer last minute deals through social channels)
Final Verdict
As one of the better pieces of booking software for your dollar, Appointy continues to offer a useful, well-polished product at a reasonable price while iterating away some of its more glaring flaws.
Appointy provides some useful new features for those heavily reliant on scheduling, but most are clustered toward the expensive end of the product tiers. The feature that will probably affect the most users is the booking system–clients of paid users won’t have to register to book an appointment, which makes for a far better user experience. The mobile apps are a bit superfluous in my opinion, but they look good and are easy to use.
If you are looking for a hyper-customizable booking app for a reasonable price, this might be the one for you.
Chris Motola
Finance Writer at Merchant Maverick
Chris Motola is a writer, programmer, game designer, and product of NY. These days he's mostly writing about financial products, but in a past life he wrote about health care and business. He's a graduate of the University of Central Florida.
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Organization Name: FreightWaves
Very easy to use. The best part was the customer service though. They were extremely quick and supportive as I was learning my way around. Our customers have found it very easy to book appointments too, which reflects well on us. Would recommend.
I signed up for Appointy because it allowed me to have my clients schedule their appointments through my word press site, have it convert to their time zone, and pay with pay pal when they book their appointment. This is what I wanted for my site and I found it among others when I looked for plug ins via wordpress. I had tried another booking system first that said it did all that, but it really didn’t without paying upfront for the upgrade. I was not going to pay for anything without first being able to see how it worked for me. So I deleted that one and installed Appointy into my wordpress site to see if this was going to be the same or a different story. I had planned to do trial and error all day with installing and uninstalling these choices. But when I registered at the appointy website as prompted to from my WP dashboard, your website walked me through how to set everything up – amazing – I just followed along with the prompts and got all set up. It was so clear & it made sense! What a contrast to that other booking system I tried. I greatly appreciated that I could try out the whole system to see how it really worked without having to pay to see if I even liked it. So, yay, my booking system was done and I created a few test clients and tried it out and voila. In about 2 hours I had all of my services in there, my appointment times set up, the email responders edited, and the embedded on my website. Needless to say I was done looking. I was keeping Appointy. I love Appointy, it is soooo easy to use, practically self-evident by your walk through and clear menus (I just tried one thing at a time during the walk through and then went back to put all services & schedules in). Plus it is super cool that you reached out to me right away to see if I needed any help. This makes me feel good about the level of customer service I will receive if I ever do run into a problem.
This comment refers to an earlier version of this review and may be outdated.
I love this program it’s amazing and I love it’s convenience but I do not like the fact that no matter how much I try my calendar is not populating with my Google Calendar. Also when my account is active and up to date my clients are still not able to book from my website. They make the attempt to but it never shows up that they are booked.Thank you
This comment refers to an earlier version of this review and may be outdated.
I LOVE Appointy, and have been using it for about 4 years. My clients appreciate that they don’t have to play phone tag, or email tag to get permission to schedule appointments. I offer more than 20 services and it’s pretty clear to my clients how I can best service their needs through this portal. On the very rare occasion that I have required technical support, their friendly staff has worked feverishly to resolve my questions, or issues. I enthusiastically recommend http://www.appointy.com!Bryan A. McGownPresident and CEOGunnyRet Consulting, LLC.U.S. Marine Corps, Retired
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Had service for a week. Very impressed with the customization options and features of the service. Customer service has been great! Asked a fairly detailed question at night and received a concise, accurate and easy to follow response in the morning.
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We used Appointy to schedule the common rooms (computer labs, meeting rooms, athletic facilities) in our 7 – 12 school. I was very satisfied. We had very few issues throughout the year.
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Working with Sal was fantastic very kind and always asking if I needed help or had any questions.Thank you!
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We have been using Appointy for scheduling appointments for clients and staff in multiple time zones and have been impressed with most of the services offered. Appointy seems to be user friendly for the client as well as for administrators. We have been impressed with customer service when we have needed help resolving issues. Their customer support team responds timely to emails and is effective in solving problems.
There are two areas we would like to see improvement, one area being the recent change in reporting that only allows 30 days of appointment reports to be generated at a time. This has been inconvenient in our methods of tallying hours for clients. Additionally we have had feedback from our clients they would prefer to see a calendar view of appointments rather than the current list view.
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Appointy is serving my small business very well. It’s is surprisingly adaptable and sophisticated. I started out with the free plan and moved to the smallest paying plan when I was ready. I have never felt up-sold, which seems very rare. Customer service has been excellent.
This comment refers to an earlier version of this review and may be outdated.
We started with the free version then updated to the paid version. There are a few things that are cumbersome, however, we have all the features we need with this program. I can’t speak highly enough about the support we receive. I send a message and then the problem is fixed. I always ask for instructions on how they fixed the issue, and detailed instructions are provided. I highly recommend this program. We have multiple practitioners with varied hours and we can set up calendars fairly easily for everyone. Thank you for such a great program!
This comment refers to an earlier version of this review and may be outdated.
User friendly app. A real solution for booking and excellent help desk. Some features can be improved but it resolves in an easy way the complexity of booking.
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Appointy is a super slick product to engage large customer bases with tricky schedules. We’ve used it for multiple deployments of over 400 customers. Works like a charm for the customer perspective. One the first deployment we kind of broke the tool as it thought the crazy high traffic was malicious, but that was resolved by their techs overnight. On the second deployment we weren’t able to figure out how to exactly leverage the tool (it is a little complex) for what we wanted, but the company’s great customer service helped us set it up exactly like we wanted.
This comment refers to an earlier version of this review and may be outdated.
I find the calendar system to be very efficient and time saving. My clients prefer it as well.
Customer service is superb. I would highly recommend this system. ?
This comment refers to an earlier version of this review and may be outdated.
Forgot to add the rating … giving this a 5 stars rating
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I love these guys… always so helpful and so easy to communicate. I have been searching and searching and searching for an apt that would work with my scheduling clients. The price are definitely very reasonable comparing to other appts. They have chat on line where you wouldn’t find with others. You get to have the same tech supports if you want to. I am so very pleased. I am so very bless too. Thank you, Appointy.com … you are doing an awesome job.
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Brilliant – clearly explained and helped set us up with Team Viewer
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The best scheduling software I’ve used till date. The staff is amazingly responsive and helps you throughout the setup process. Love it.
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I’m very new to appointy less than 30 days but so far support has been helpful and set up has been a breeze. I’m looking forward to growing beyond the free package and needing one of the premium offers very soon thanks to what they offer. My venture Mindful Movementz would not be possible to launch or grow without such a service #Keep up the good work and great service! Jennipher Brown – Founder Mindful Movementz – http://www.mindfulmovementz.com
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I’m well impressed with these guys. It is an excellent application with excellent support.What I particularly like is they walk the walk, I’m learning how to improve my own customer communication by seeing what they do in dealing with me, and that was when I was still on the free version. The price of the paid version is negligible given the functionality and the cost saving I’m benefiting from.I’m looking forward to upgrading with them as I grow.
This comment refers to an earlier version of this review and may be outdated.
I have been using the free version for several weeks. I needed a way to have scholarship recipients schedule a time for me to call them to discuss follow-up information without juggling 20 emails per person. My needs are relatively simple; I simply make blocks of time available each week for them to select. I got everything working that I needed after only a minor trial-and-error mishap on calendar syncing. Misha, the rep I worked with, was friendly, responsive, and helpful. They’re eager but not pushy about upgrading. I’ll certainly consider upgrading if I find myself in need of it, but honestly the free version is perfect for me pretty much as is. (Thanks, Appointy!) I’m going to tell my mom about it – she teaches music lessons and spends hours each week trying to schedule and reschedule students. Yikes!
This comment refers to an earlier version of this review and may be outdated.
We have been using this software to schedule about 1300 interviews with a team of 12 people in different geographic locations. It has worked well but needed much tooing and froing with customer support to sort issues out. Customer support have been fantastic and responsive and have been able to customise a few things that we have requested. There are a couple of clunky issues like reschedule notifications not having the detail of when and with or from whom the reschedule was conducted so it required going back to the appointment to figure out what had changed. It would be good if emails addresses could be updated at the time of booking appointments, which currently cannot be done. Overall I have been happy with this software for the purpose we used it for.
This comment refers to an earlier version of this review and may be outdated.
Really great chat experience with Jenny – We needed an appointment scheduling tool for our customers and partners for an upcoming event and it looks like Appointy is going to meet our needs. While surfing the net looking for just such a solution I had two browser windows open and had initiated a chat session with another online appt software and one with Jenny at Appointy – Jenny answered questions, provided urls to where to find information and was ‘proactive’ in her chat. The fellow at the other company simply said yes we can help you with that and then never came back or offered any useful information. I believe we are going to sign up with Appointy atleast for this one event and then perhaps work it into our demand generation program if it works as well as advertised. Thanks #Jenny
This comment refers to an earlier version of this review and may be outdated.
I’ve used Appointy for about six years as a way to schedule sessions in an Optimal Performance Training Center on a college campus. The Center was not supported by a secretary so it was important to have a scheduling method that enabled clients to check their times and modify them independently. The system worked wonderfully and, on the rare occasion when there was a glitch, someone from Appointy worked with me immediately to solve my issue. I highly recommend this service.
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Excellent service!
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I own a company working in the field of television production services. We help production companies to shoot literally anywhere in the world without any hassle and provide them with a seamless experience. Contrary to popular belief that Film and TV does not require a lot of co-ordination, the fact is that more than 7-8 departments are concerned with the making of an Film/Commercial each consisting of more than 10-15 people respectively. We’ve recently started using Appointy for our scheduling of auditions and film events mainly in Europe and it has turned out to be quite powerful and cost effective as we managed to cut expenses on unnecessary things. Apart from this new features like guest logins have added to the flexibility of the service. The customer care is adequate and they understand the product they’re selling. In the beginning of the membership I often called or wrote to them and they were prompt in solving my queries to the best of their knowledge.
This comment refers to an earlier version of this review and may be outdated.
Appointy customer service was prompt, polite, and always SAID the right things. The things to make a client feel like they would fix anything needed. The reality of Appointy is that under the surface of the polite, helpful sounding customer service, is a completely poorly run business, incompetent coders and software developers, resulting in booking software that doesn’t work, isn’t practical, isn’t user friendly, isn’t even close to competing with the current market place in terms of what could and should be available on a website’s booking page. Impractical. Unprofessional. Poorly managed. Wildly disappointing. A source of constant stress, undue anxiety and frustration. The cherry on top, was the final “fuck you” I got from Appointy, which was stealing $240 from me in the form of not passing along 3 class sales to my merchant services account. I hope, **only for the sake of the lovely customer service people who try hard and work hard for Appointy**, that this company gets their act together and makes changes necessary to be taken seriously among their competent competitors. If it weren’t for the kind, patient people who answer the phones, I would have wished utter failure and bankruptcy on this company. Do not use this software if you value your time, money and sanity.
This comment refers to an earlier version of this review and may be outdated.
Hi Kylee,First of all, I would like to apologize for the inconvenience caused to you. Please be rest assured that your feedback is important to us, and that it has been shared internally with all key decision makers.Your review implies that Appointy charged your customers money ($240) which was subsequently not credited to your account. In order to answer your question, first we would like to outline how the payment process works. Appointy does not accept payments on behalf of customers. Appointy integrates with payment gateways such as Authorize.net, and all payments are collected through their secure interface. All payments collected by payment gateways (in your case Authorize.net) are directly credited to your account by Authorize.net. Appointy does not come into the picture and only receives a notification that the payment has been successfully received.In your case, 3 appointments were booked without prepayments, i.e. no money was collected from your clients. Ordinarily, such appointments would be considered as failed appointments. However these failed appointments were specifically ‘approved’ through your admin console resulting in the appointments being confirmed. All reports confirm these sequence of events, and were shared with you on request. In light of the above, we were unable to comply with your request to have $240 credited to your account. This money was never charged to your clients in the first place, and even if it had been, this would have been an issue for Authorize.net to solve. We however remain committed to help you get to the bottom of this issue and work with you, your clients and Authorize.net to locate the missing payments. We have sent you a set of emails to this end, and continue to await your response.We thank you for your kind words with regards to our customer service, and remain committed to help you resolve the above issue as well.Regards,Nemesh Singh | CEOA P P O I N T Y . C O M
This comment refers to an earlier version of this review and may be outdated.
Nemesh,If you haven’t already done so, it would be wise to thoroughly check out what Mind Body software is capable of. Kylee Sallak
This comment refers to an earlier version of this review and may be outdated.
We were dissatisfied with the product. We used it for about 6 months and while the format was not perfect for us it worked well enough when we wee able to access the site. We continually had issues getting into the scheduling software and called customer service multiple times. I was accessing it from my iPhone so they would blame it on the phone updates or any numerous other things. One time my wife figured out that we had to delete the cookies to access the site from the iPhone. Very odd that you call customer service in the middle of the day and no one answers.We ended up saying this will not work out and asked that our account be closed with a refund for the remaining unused portion. Several calls and email to the customer service staff resulted in zero response to our request to close the account or even respond to the concerns. We even sent an email to corporate and did not get a response. At this point we have found other scheduling software so to waste any more time on them seems fruitless. The software may work better on a PC but in my opinion if you have NO customer service their would be no way I could recommend them to others .
This comment refers to an earlier version of this review and may be outdated.
May I ask what software you ended up using?
This comment refers to an earlier version of this review and may be outdated.
I am searching for an online scheduler and am doing some reconnaissance. When I called them at 9am est, I think I woke the guy up. I heard a dog barking in the background and he could not help me. I asked where I was calling, I swore he said Ukraine, but it could have been UK.
They gave me the same spiel about the firewall etc. Not impressed.
This comment refers to an earlier version of this review and may be outdated.
Nice support staff but features continue to be removed from the free edition and added to the paid versions. When I started I had two way sync with google calendar and clients name in my google calendar..you now need to pay for those features. If you start with the free version, expect some features to paid features in a couple years.
This comment refers to an earlier version of this review and may be outdated.