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Appointy Review

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Appointy Review

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Date Established
2007
Location
16 Corning Ave, Suite 136, Milpitas, CA
Chris Motola

Chris Motola

Finance Writer at Merchant Maverick
Chris Motola is a writer, programmer, game designer, and product of NY. These days he's mostly writing about financial products, but in a past life he wrote about health care and business. He's a graduate of the University of Central Florida.



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32 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    Phil Moody

    Organization Name: FreightWaves

    Very easy to use. The best part was the customer service though. They were extremely quick and supportive as I was learning my way around. Our customers have found it very easy to book appointments too, which reflects well on us. Would recommend.

    5
    • Organization Name: FreightWaves
    Julene Louis

    I signed up for Appointy because it allowed me to have my clients schedule their appointments through my word press site, have it convert to their time zone, and pay with pay pal when they book their appointment. This is what I wanted for my site and I found it among others when I looked for plug ins via wordpress. I had tried another booking system first that said it did all that, but it really didn’t without paying upfront for the upgrade. I was not going to pay for anything without first being able to see how it worked for me. So I deleted that one and installed Appointy into my wordpress site to see if this was going to be the same or a different story. I had planned to do trial and error all day with installing and uninstalling these choices. But when I registered at the appointy website as prompted to from my WP dashboard, your website walked me through how to set everything up – amazing – I just followed along with the prompts and got all set up. It was so clear & it made sense! What a contrast to that other booking system I tried. I greatly appreciated that I could try out the whole system to see how it really worked without having to pay to see if I even liked it. So, yay, my booking system was done and I created a few test clients and tried it out and voila. In about 2 hours I had all of my services in there, my appointment times set up, the email responders edited, and the embedded on my website. Needless to say I was done looking. I was keeping Appointy. I love Appointy, it is soooo easy to use, practically self-evident by your walk through and clear menus (I just tried one thing at a time during the walk through and then went back to put all services & schedules in). Plus it is super cool that you reached out to me right away to see if I needed any help. This makes me feel good about the level of customer service I will receive if I ever do run into a problem.

    5

      This comment refers to an earlier version of this review and may be outdated.

      Cyrus Nusum

      I love this program it’s amazing and I love it’s convenience but I do not like the fact that no matter how much I try my calendar is not populating with my Google Calendar. Also when my account is active and up to date my clients are still not able to book from my website. They make the attempt to but it never shows up that they are booked.Thank you

      3

        This comment refers to an earlier version of this review and may be outdated.

        Bryan A. McGown

        I LOVE Appointy, and have been using it for about 4 years. My clients appreciate that they don’t have to play phone tag, or email tag to get permission to schedule appointments. I offer more than 20 services and it’s pretty clear to my clients how I can best service their needs through this portal. On the very rare occasion that I have required technical support, their friendly staff has worked feverishly to resolve my questions, or issues. I enthusiastically recommend http://www.appointy.com!Bryan A. McGownPresident and CEOGunnyRet Consulting, LLC.U.S. Marine Corps, Retired

        5

          This comment refers to an earlier version of this review and may be outdated.

          Eric Glass

          Had service for a week. Very impressed with the customization options and features of the service. Customer service has been great! Asked a fairly detailed question at night and received a concise, accurate and easy to follow response in the morning.

          5

            This comment refers to an earlier version of this review and may be outdated.

            William Hiatt

            We used Appointy to schedule the common rooms (computer labs, meeting rooms, athletic facilities) in our 7 – 12 school. I was very satisfied. We had very few issues throughout the year.

              This comment refers to an earlier version of this review and may be outdated.

              Steve Jacobson

              Working with Sal was fantastic very kind and always asking if I needed help or had any questions.Thank you!

              5

                This comment refers to an earlier version of this review and may be outdated.

                Amy

                We have been using Appointy for scheduling appointments for clients and staff in multiple time zones and have been impressed with most of the services offered. Appointy seems to be user friendly for the client as well as for administrators. We have been impressed with customer service when we have needed help resolving issues. Their customer support team responds timely to emails and is effective in solving problems.
                There are two areas we would like to see improvement, one area being the recent change in reporting that only allows 30 days of appointment reports to be generated at a time. This has been inconvenient in our methods of tallying hours for clients. Additionally we have had feedback from our clients they would prefer to see a calendar view of appointments rather than the current list view.

                  This comment refers to an earlier version of this review and may be outdated.

                  Yetta

                  Appointy is serving my small business very well. It’s is surprisingly adaptable and sophisticated. I started out with the free plan and moved to the smallest paying plan when I was ready. I have never felt up-sold, which seems very rare. Customer service has been excellent.

                    This comment refers to an earlier version of this review and may be outdated.

                    Charlene Mitchell

                    We started with the free version then updated to the paid version. There are a few things that are cumbersome, however, we have all the features we need with this program. I can’t speak highly enough about the support we receive. I send a message and then the problem is fixed. I always ask for instructions on how they fixed the issue, and detailed instructions are provided. I highly recommend this program. We have multiple practitioners with varied hours and we can set up calendars fairly easily for everyone. Thank you for such a great program!

                      This comment refers to an earlier version of this review and may be outdated.

                      Jorge restelli

                      User friendly app. A real solution for booking and excellent help desk. Some features can be improved but it resolves in an easy way the complexity of booking.

                        This comment refers to an earlier version of this review and may be outdated.

                        Chris Chung

                        Appointy is a super slick product to engage large customer bases with tricky schedules. We’ve used it for multiple deployments of over 400 customers. Works like a charm for the customer perspective. One the first deployment we kind of broke the tool as it thought the crazy high traffic was malicious, but that was resolved by their techs overnight. On the second deployment we weren’t able to figure out how to exactly leverage the tool (it is a little complex) for what we wanted, but the company’s great customer service helped us set it up exactly like we wanted.

                          This comment refers to an earlier version of this review and may be outdated.

                          Jayni Chana

                          I find the calendar system to be very efficient and time saving. My clients prefer it as well.
                          Customer service is superb. I would highly recommend this system. ?

                            This comment refers to an earlier version of this review and may be outdated.

                            Debbie Bliss

                            Forgot to add the rating … giving this a 5 stars rating

                              This comment refers to an earlier version of this review and may be outdated.

                              Debbie Bliss

                              I love these guys… always so helpful and so easy to communicate. I have been searching and searching and searching for an apt that would work with my scheduling clients. The price are definitely very reasonable comparing to other appts. They have chat on line where you wouldn’t find with others. You get to have the same tech supports if you want to. I am so very pleased. I am so very bless too. Thank you, Appointy.com … you are doing an awesome job.

                                This comment refers to an earlier version of this review and may be outdated.

                                Robert Fullick

                                Brilliant – clearly explained and helped set us up with Team Viewer

                                5

                                  This comment refers to an earlier version of this review and may be outdated.

                                  Amber Merrell

                                  The best scheduling software I’ve used till date. The staff is amazingly responsive and helps you throughout the setup process. Love it.

                                  5

                                    This comment refers to an earlier version of this review and may be outdated.

                                    Jennipher Brown

                                    I’m very new to appointy less than 30 days but so far support has been helpful and set up has been a breeze. I’m looking forward to growing beyond the free package and needing one of the premium offers very soon thanks to what they offer. My venture Mindful Movementz would not be possible to launch or grow without such a service #Keep up the good work and great service! Jennipher Brown – Founder Mindful Movementz – http://www.mindfulmovementz.com

                                    5

                                      This comment refers to an earlier version of this review and may be outdated.

                                      Gary FitzGerald

                                      I’m well impressed with these guys. It is an excellent application with excellent support.What I particularly like is they walk the walk, I’m learning how to improve my own customer communication by seeing what they do in dealing with me, and that was when I was still on the free version. The price of the paid version is negligible given the functionality and the cost saving I’m benefiting from.I’m looking forward to upgrading with them as I grow.

                                      5

                                        This comment refers to an earlier version of this review and may be outdated.

                                        Michael

                                        I have been using the free version for several weeks. I needed a way to have scholarship recipients schedule a time for me to call them to discuss follow-up information without juggling 20 emails per person. My needs are relatively simple; I simply make blocks of time available each week for them to select. I got everything working that I needed after only a minor trial-and-error mishap on calendar syncing. Misha, the rep I worked with, was friendly, responsive, and helpful. They’re eager but not pushy about upgrading. I’ll certainly consider upgrading if I find myself in need of it, but honestly the free version is perfect for me pretty much as is. (Thanks, Appointy!) I’m going to tell my mom about it – she teaches music lessons and spends hours each week trying to schedule and reschedule students. Yikes!

                                        5

                                          This comment refers to an earlier version of this review and may be outdated.

                                          Rina Cooper

                                          We have been using this software to schedule about 1300 interviews with a team of 12 people in different geographic locations. It has worked well but needed much tooing and froing with customer support to sort issues out. Customer support have been fantastic and responsive and have been able to customise a few things that we have requested. There are a couple of clunky issues like reschedule notifications not having the detail of when and with or from whom the reschedule was conducted so it required going back to the appointment to figure out what had changed. It would be good if emails addresses could be updated at the time of booking appointments, which currently cannot be done. Overall I have been happy with this software for the purpose we used it for.

                                          4

                                            This comment refers to an earlier version of this review and may be outdated.

                                            Wanda Taylor

                                            Really great chat experience with Jenny – We needed an appointment scheduling tool for our customers and partners for an upcoming event and it looks like Appointy is going to meet our needs. While surfing the net looking for just such a solution I had two browser windows open and had initiated a chat session with another online appt software and one with Jenny at Appointy – Jenny answered questions, provided urls to where to find information and was ‘proactive’ in her chat. The fellow at the other company simply said yes we can help you with that and then never came back or offered any useful information. I believe we are going to sign up with Appointy atleast for this one event and then perhaps work it into our demand generation program if it works as well as advertised. Thanks #Jenny

                                            4

                                              This comment refers to an earlier version of this review and may be outdated.

                                              Connie Schrader

                                              I’ve used Appointy for about six years as a way to schedule sessions in an Optimal Performance Training Center on a college campus. The Center was not supported by a secretary so it was important to have a scheduling method that enabled clients to check their times and modify them independently. The system worked wonderfully and, on the rare occasion when there was a glitch, someone from Appointy worked with me immediately to solve my issue. I highly recommend this service.

                                              5

                                                This comment refers to an earlier version of this review and may be outdated.

                                                Marie Louise Cramer

                                                Excellent service!

                                                5

                                                  This comment refers to an earlier version of this review and may be outdated.

                                                  Rishi Raj

                                                  I own a company working in the field of television production services. We help production companies to shoot literally anywhere in the world without any hassle and provide them with a seamless experience. Contrary to popular belief that Film and TV does not require a lot of co-ordination, the fact is that more than 7-8 departments are concerned with the making of an Film/Commercial each consisting of more than 10-15 people respectively. We’ve recently started using Appointy for our scheduling of auditions and film events mainly in Europe and it has turned out to be quite powerful and cost effective as we managed to cut expenses on unnecessary things. Apart from this new features like guest logins have added to the flexibility of the service. The customer care is adequate and they understand the product they’re selling. In the beginning of the membership I often called or wrote to them and they were prompt in solving my queries to the best of their knowledge.

                                                  4

                                                    This comment refers to an earlier version of this review and may be outdated.

                                                    Kylee Sallak

                                                    Appointy customer service was prompt, polite, and always SAID the right things. The things to make a client feel like they would fix anything needed. The reality of Appointy is that under the surface of the polite, helpful sounding customer service, is a completely poorly run business, incompetent coders and software developers, resulting in booking software that doesn’t work, isn’t practical, isn’t user friendly, isn’t even close to competing with the current market place in terms of what could and should be available on a website’s booking page. Impractical. Unprofessional. Poorly managed. Wildly disappointing. A source of constant stress, undue anxiety and frustration. The cherry on top, was the final “fuck you” I got from Appointy, which was stealing $240 from me in the form of not passing along 3 class sales to my merchant services account. I hope, **only for the sake of the lovely customer service people who try hard and work hard for Appointy**, that this company gets their act together and makes changes necessary to be taken seriously among their competent competitors. If it weren’t for the kind, patient people who answer the phones, I would have wished utter failure and bankruptcy on this company. Do not use this software if you value your time, money and sanity.

                                                    1

                                                      This comment refers to an earlier version of this review and may be outdated.

                                                      Nemesh Singh

                                                      Hi Kylee,First of all, I would like to apologize for the inconvenience caused to you. Please be rest assured that your feedback is important to us, and that it has been shared internally with all key decision makers.Your review implies that Appointy charged your customers money ($240) which was subsequently not credited to your account. In order to answer your question, first we would like to outline how the payment process works. Appointy does not accept payments on behalf of customers. Appointy integrates with payment gateways such as Authorize.net, and all payments are collected through their secure interface. All payments collected by payment gateways (in your case Authorize.net) are directly credited to your account by Authorize.net. Appointy does not come into the picture and only receives a notification that the payment has been successfully received.In your case, 3 appointments were booked without prepayments, i.e. no money was collected from your clients. Ordinarily, such appointments would be considered as failed appointments. However these failed appointments were specifically ‘approved’ through your admin console resulting in the appointments being confirmed. All reports confirm these sequence of events, and were shared with you on request. In light of the above, we were unable to comply with your request to have $240 credited to your account. This money was never charged to your clients in the first place, and even if it had been, this would have been an issue for Authorize.net to solve. We however remain committed to help you get to the bottom of this issue and work with you, your clients and Authorize.net to locate the missing payments. We have sent you a set of emails to this end, and continue to await your response.We thank you for your kind words with regards to our customer service, and remain committed to help you resolve the above issue as well.Regards,Nemesh Singh | CEOA P P O I N T Y . C O M

                                                      5

                                                        This comment refers to an earlier version of this review and may be outdated.

                                                        Kylee Sallak

                                                        Nemesh,If you haven’t already done so, it would be wise to thoroughly check out what Mind Body software is capable of. Kylee Sallak

                                                        1

                                                          This comment refers to an earlier version of this review and may be outdated.

                                                          Mike Connors

                                                          We were dissatisfied with the product. We used it for about 6 months and while the format was not perfect for us it worked well enough when we wee able to access the site. We continually had issues getting into the scheduling software and called customer service multiple times. I was accessing it from my iPhone so they would blame it on the phone updates or any numerous other things. One time my wife figured out that we had to delete the cookies to access the site from the iPhone. Very odd that you call customer service in the middle of the day and no one answers.We ended up saying this will not work out and asked that our account be closed with a refund for the remaining unused portion. Several calls and email to the customer service staff resulted in zero response to our request to close the account or even respond to the concerns. We even sent an email to corporate and did not get a response. At this point we have found other scheduling software so to waste any more time on them seems fruitless. The software may work better on a PC but in my opinion if you have NO customer service their would be no way I could recommend them to others .

                                                          1

                                                            This comment refers to an earlier version of this review and may be outdated.

                                                            brooke

                                                            May I ask what software you ended up using?

                                                              This comment refers to an earlier version of this review and may be outdated.

                                                              Deborah Netto

                                                              I am searching for an online scheduler and am doing some reconnaissance. When I called them at 9am est, I think I woke the guy up. I heard a dog barking in the background and he could not help me. I asked where I was calling, I swore he said Ukraine, but it could have been UK.
                                                              They gave me the same spiel about the firewall etc. Not impressed.

                                                                This comment refers to an earlier version of this review and may be outdated.

                                                                Alex Tapplin

                                                                Nice support staff but features continue to be removed from the free edition and added to the paid versions. When I started I had two way sync with google calendar and clients name in my google calendar..you now need to pay for those features. If you start with the free version, expect some features to paid features in a couple years.

                                                                  This comment refers to an earlier version of this review and may be outdated.

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