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BankCard USA Review

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BankCard USA Review

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Date Established
1993
Location
Westlake Village, CA
Frank Kehl

Frank Kehl

Frank Kehl has been writing about merchant services, payment gateways, and international money transfer services since 2015. He has a Bachelor of Science degree from Penn State and a Juris Doctorate from the Ventura College of Law. After a long and enjoyable career of traveling around the world as an Air Force navigator, he’s comfortably settled down in the wine country town of Paso Robles in California’s scenic Central Coast region. He enjoys reading, photography, hiking, and numerous other outdoor pursuits.
Frank Kehl



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28 Comments

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    Walter Reynolds

    Organization Name: Real Flavors

    We are a food flavoring company and for some reason they treat us like a tobacco company. They tried to charge us bogus fees and we have had to report them to Master Card for this. I highly recommend staying away from this company. VERY SHADY.

    1
    • Organization Name: Real Flavors

    This comment refers to an earlier version of this review and may be outdated.

    Randy-

    Organization Name: printboys digital printing

    Bankcard usa potential customer beware. I was a customer with bankcard usa for 5 years before my first experience with a chargeback (A term use by CC industry requiring the retailer to pay back to the customers the total amount of sales over any disputed transaction made, right or wrong by his customer.) Bankcard feels they have the right to reach into your bank account and remove without notice the total sum of a disputed sale, and return it back to a customers bank without research or fact, solely on the direction of a lone bank executive? I strongly disagree therefore I took my business else where.

    2
    • Organization Name: printboys digital printing

    This comment refers to an earlier version of this review and may be outdated.

    Justin

    Hi,

    I don’t see many comments by readers with complaints in 2016, does this mean they have cleaned up their act? Or are people just not leaving negative comments anymore?

    Thanks…

      This comment refers to an earlier version of this review and may be outdated.

      Carrie

      I wish you could leave negative stars because Bank Card USA deserves a negative 100 star. I opened an account with bank card USA March 2016. Things were going smoothly for about 3 weeks then out of nowhere they held me payments. I didn’t get a notice or anything I just noticed that they stopped depositing my payments into my account. I waited about 3 days before I called to see if I would get any type of correspondence from them. On the 4th day I called to see what was going on. I was told by someone that my account was placed on a temporary hold and I needed to speak with Ryan Khuel in the “risk department”. I was transferred to his line and it rang with no answer. I left a voicemail. Two days later still no return call. I called back. No answer, so I called and asked for an email. I emailed Ryan and finally got a response a week later and he told me they were holding my payments because they wanted to verify that my customers were receiving their products. He requested that I provide Proof of shipping (tracking numbers) for about 10 orders. I thought this was fair so I gathered the necessary documents and forwarded them over. I was assured once they received that information they would release my money. Two weeks went by still no update or words as to when my funds would be released but they continued to debit my account for fees and drained my checking account. They repeatedly debited my account causing overdraft fees and causing my account to go into a negative status. They were drawing fees on payments they had not paid out to me. Smh. When I finally got Ryan on the phone 3 weeks later he tells me they were closing my account because they could not withdraw any fees from my account. I told them my account was negative because they had been pulling money out of my account and NOT been depositing my payments. At this time BANK CARD USA had over $2,500 in a reserve account for me and I asked him why wouldn’t they take their fees from that money and withdraw money from my bank account. He had no reason or explanation. At this point I was glad they were closing my account. I asked when would they release my funds. He lied to me and told me they would release half of my reserve funds in the next business day. The next day came and still no money. But there was an attempt to withdraw money from my checking account. At that moment I called my bank and issued a stop payment on BANK CARD USA. I guess this only pissed them off because they stopped responding to my emails s d calls. I finally googled the company and got the owner and other upper management email address and cc”d everyone I could find on an email. Here it is 3 months later and they still have not released my funds. This company is a scam. They will steal your money. I wish I had did a search on this company before I trusted my business to them. They almost destroyed my business. A business I worked hard to build. They tried to steal my dream. I beg anyone if you care about your business please find another payment processor.

      1

        This comment refers to an earlier version of this review and may be outdated.

        Sierra Kent

        This company is full of crap. They are in California which means for me being in Georgia it makes it very difficult to get anyone on the phone. Ryan in there risk department is one of the rudest CSR ever. They will hold your money without so much as an email as to why. When they do get you through to Ryan he gives very indirect answers and no reason for the hold up but his personal feelings. PLEASE STAY AWAY! I only ended up with this company through a mistake from my processing company Shopkeep. You can’t do any research on these people because they seem to be new. They hold your money in any account that gets interest for them so they continually make money off of you but can’t return a phone call.BEWARE OF BANKCARD USA AND THEIR RISK MANGER RYAN KUEHI. They have $700 of my money with no word on it being released. Left three messages for Todd Duplain with no return call in a week sine he is the person who opened this account incorrectly from what his manager says

        1

          This comment refers to an earlier version of this review and may be outdated.

          Anthony Price

          I will try to be very brief. I experienced HORRIBLE customer service today (11/19/15) by Bank Card USA. After ten days of not hearing back from the representative who was handling my account at Bank Card USA I called their main office to find out whats going on. There I spoke to a lady with a PISS POOR attitude who worked in customer service named Alex. This lady was extremely unhelpful and couldn’t provide me with any information on why I haven’t heard from my representative at Bank Card USA. Then she rudely transferred me to my representatives voicemail in the middle of me asking her another question. I left a voicemail and called back and spoke to the supervisor in Customer Service named Corrie and this gentlemen seemed to no care one bit about my situation. He informed me that my account had been forwarded to another processor (in which no one had told me about at Bank Card USA) and made no mention of remorse in the way I was treated by the poor customer service rep named Alex. Needless to say as a business owner I hate “poor” customer service and I will never do business with Bank Card USA going forward. I highly recommend you look elsewhere as well. God Bless!

          1

            This comment refers to an earlier version of this review and may be outdated.

            Jack

            Well it won’t let me leave Zero stars! These guys are pathetic! they will double triple and over charge you in a heart beat.Running a business is stressful enough the last thing you need is a greedy company taking the same money more than once then LYING to you on when it will be returned. Still Has Not BEEN Returned.I have now had to file Unauthorized charges with my bank.

            1

              This comment refers to an earlier version of this review and may be outdated.

              PATRICIA

              First off, I doubt if they are legitimate. Their processing is fraudalent, they hold our customers money after we refunded it back to our customer. Apparently, they keep all refunds rather than deposit it back into the proper account. Their customer service is very threatening; if you do not do it according to the legal terms of banking they will take your deposit and hold it for security. They owe my company so much money and I doubt if we will ever be able to get it back. I suggest you stay away from this bank.

              1

                This comment refers to an earlier version of this review and may be outdated.

                joe feuerstein

                this outfit is full of thievery and its a total ripoff, when i tried to do the pci compliance i get a “this web site is not available” i ve been ripped off by the friggin awipes way too long. and the head con is a guy named “kieth” BEWARE STAY AWAY FROM THESE RIPOFFS….. JOE FROM VIDEO BLUE II @ 206 499 3069 i hope this elevates this review to a credible one.

                  This comment refers to an earlier version of this review and may be outdated.

                  johndoe

                  I just recieved a call from them over the phone.. 1) they refused to tell me their name over the phone2) they claimed they could do swipe/mobile transactions like square.3) they said their rates were lower than square (they said 4.5%, which square’s rates are 2.75%)4) they said you can buy square at walmart (no you cant)5) sales rep actively argued with me instead of answering my questions.6) also lied about startup fees. overall? not impressed.

                  2

                    This comment refers to an earlier version of this review and may be outdated.

                    Robert

                    I appreciate your reviews. Instrumental in helping me choose a processor.

                      This comment refers to an earlier version of this review and may be outdated.

                      Tony Kukaj

                      They are such a big liar’sI don’t recommend anybody doing business with bank card usa They told me the monthly fee is five dollars and they charge me $30 the rates are highest on the market big liars don’t trust them

                      1

                        This comment refers to an earlier version of this review and may be outdated.

                        Barbara Dorn

                        I cancelled service in February and they continue to charge my bank account the $24 fee! They are stealing my money!

                          This comment refers to an earlier version of this review and may be outdated.

                          Genaro Bonilla

                          So today I decided to look around to see if I was the only person in their dishonest and abused list. So I had a few bad transactions go south but I was completely aware of and I didn’t take steps since I spoke to their Agent over the phone and she said she would take care of it I responded to their emails but never got a respond from them. I keep getting bills and my account is being terminated and fund placed on hold because they have a awful way of communicating with people. Worst mistake I’ve done to hire these guys to processes my payments now I’m in a thin line of going bankrupt and out of business do to not having my funds. I well be talking to a lawyer since these damages are very hard to repair due to their bad service. I even hired a third-party for fraud right after that they cancelled the account. Fishy!

                            This comment refers to an earlier version of this review and may be outdated.

                            a/s auto

                            I have been with this company 1 year and I have been having major problems with their administartion corospondense people they have poor people skills and are very greedy , our company would rather pay more then pay less for credit card transaction than deal with their neglegence.

                              This comment refers to an earlier version of this review and may be outdated.

                              Stephany Causey

                              Just by talking to a sales Rep over the phone,To see if i want to use their service,I did not like his attitude at all,He told me,He felt like i was wasting his time,So i say,I know i will not use their merchant services.

                              1

                                This comment refers to an earlier version of this review and may be outdated.

                                Chris Brinkman

                                The worst customer service I have ever experienced. I have been on hold for 26 minutes and counting and still do not have my issue resolved. Unbelievable!!!!!

                                1

                                  This comment refers to an earlier version of this review and may be outdated.

                                  Jay S

                                  I had been processing all my credit cards through a different credit card processing company for the last 3 years and decided to switch to BankCard USA. This was probably the biggest mistake I ever made. We had only 1 dispute come through on our account due to a client who received services, but didn’t want to pay for it. The lady in Risk Management required we send over all documentation of current sales so she can call and verify if services were rendered. Every sale checked out perfectly. Then she calls back up and requires we send over all past sales so she can verify those. This all over 1 dispute. This was a horrible experience and this is a horrible company. Never use them.

                                    This comment refers to an earlier version of this review and may be outdated.

                                    Mark M

                                    I decided to start a little business of merchant processing and contacted BankCard to handle the processing. WHAT A MISTAKE. Everything worked great for a while. Then they held the merchants money. I tried to handle it for my merchants. They quit taking my calls. Then they sold my accounts, never told me, and I quit receiving checks. I do not recommend this company. I would also be careful, because I suspect they will only close down and start up a new company under a different name. I feel so bad for my merchants as they were small businesses and needed every dime to stay in business. That is why they switched to me, because I could get their charges lowered. Humph!!!

                                      This comment refers to an earlier version of this review and may be outdated.

                                      Edward Hrenchir

                                      Now here I am joining the ranks of the unimpressed. After having nightmares with Sams Club/First Data,I don’t know quite what to do so I call my bank. They tell me that some of their costumers were trying Bankcard USA so hesitantly I called them and they assured me that I would love their program.They agreed to sell me one of their processing machines so I chanced it and said yes I would try them. The first few months went by.the charges were high and I kept contacting them as to what was the problem. Now for the third time in a row I am being charged for not being pmi compliant and when I correct this problem for 2 months I am still being charged 19.95 for none compliance. This was supposed to have been done ins 2011 but three months into2012 I’m being charged. Now my machine suddenly quits working, and all they can tell me is something is wrong will my internet service. They finally send me a different machine and guess what it won’t work either, but it will work on my phone line which is not satisfactory with me as I only have one phone line as I am a small business, but all I’m getting is bs that it is a problem at my end and the phone company says that shouldn’t be the case .So now in order to get card machine service I will be forced to pay a cancellation fee which is bogus when their machine is the thing not communicating with the internet.Is it interesting that as soon as I am compliant my machine quits working Be careful.

                                        This comment refers to an earlier version of this review and may be outdated.

                                        Tracey Burnett

                                        Any advice as to how to get rid of these people without being hung up to dry or am I asking for alot? We are getting ready to change from BankcardUSA to a local bank which will be cheaper for us in the long run but by these reviews, I see alot of people are being charged any “early” cancellation fee of $295 dollars. I already recieved a BS charge from them already. Something about some government stuff and a monthly charge of $3.95. Also, they stated that I provided them with an invalid TIN and in checking with them they had our business name wrong. So, they intend to charge me $10.00 a month until I straighten that out in their system online which I cannot find access to. I think that is their fault to begin with. What is wrong with these people. I don’t know how they sleep at night. We also recieved an obsolete card reader that we paid $249.00 for. Our bank says it cannot be reprogrammed. I guess we should have rented one first but we didn’t know we would start having these problems. You can’t trust any of the bankcard services. There should be government regulations on all of them.

                                          This comment refers to an earlier version of this review and may be outdated.

                                          Tammy

                                          I just want to say thank you to all of the reviews I have just read. I actually just called them today because of a post card I received in the mail from them. I was told $10 monthly fee and % of each transaction processed each month. Said that is ALL the charges I would have. I didn’t sign up with them or anything yet but they were lower than the prices I received from the bank and QuickBooks which made me like them more. After thinking about it and how I found out about them I felt a little weiry with all of the fraud and scams out there. Thought to myself that I would look them up tonight and see what I find out. Well, here I am and I found out a lot of valuable information. We all work too hard for them to take our money for doing NOTHING. I really don’t know how people can live day by day knowing what they are doing to other innocent hard working people. Anyway, thanks everyone for the information, it’s greatly appreciated.

                                            This comment refers to an earlier version of this review and may be outdated.

                                            Rob Finn

                                            I was a customer of Bankcard USA for about 10 years (although it’s hard to tell because they keep switching names or selling their list). I had finally had enough of their excessive charges and switched to a new provider. And then the headaches started!!! I faxed over their cancellation form and they told me they would close the account but still charge me $45 for the month even though I wasn’t using the account. Ok. I’m happy to pay $45 to get rid of them. But in March I find out that they haven’t closed the account and I’m about to get another $45 charge. After numerous (unreturned calls), I finally speak to a supervisor who tells me that he’ll close the account after I fax him the form (again), but this time, I have to pay an additional $295 because it’s now March and there’s an early cancellation fee!! Now I know why they’re saying they didn’t receive the fax. IMO these guys are nothing but scammers. DO NOT LET THEM GET THEIR HANDS ON YOUR CHECKING ACCOUNT!

                                              This comment refers to an earlier version of this review and may be outdated.

                                              Travis

                                              I have a new business and Bankcard USA was the first merchant service company I used. When talking to the salesman he ade it seem like everything worked very easily. I told the salesman exactly how much my very first transaction would be run for and how it would be run. They tied up my funds in risk management because the salesman lied to me about how things worked. As of this morning they keeping 10% of the sale as a “reserve”, yet they closed my account after the first transaction because of “contract viaolations”. If my account is closed why do they need to keep my money? I would NEVER deal with this company. If a salesman tells you anything you should definately double check it.

                                                This comment refers to an earlier version of this review and may be outdated.

                                                E G

                                                BankCard USA just (as of 4/1/2010) raised my standard monthly fees from $5/month to $40 and also added a $99 annual fee that is to be charged on the anniversary date.

                                                These changes came with no advanced notice: they were printed in my statement dated 3/31/2010 to go into effect on 4/1, with the note that “Continued processing will be deemed acceptance of the new changes…”

                                                At the end of last month, I had an email conversation with my service representative (about a different matter), and he did not mention at all that these changes were coming.

                                                I have to say, up until now, I haven’t had any problems with them (since June of last year), but this increase is rather large and not one that I am set to absorb. (I found this site in the process of searching for a new provider.)

                                                  This comment refers to an earlier version of this review and may be outdated.

                                                  Wanda Denham

                                                  This company just upped my monthly fee in Ca. from 11.53 to 43.17. No notice nothing. I have complained to Attorney generals office. This can’t be legal without notice.

                                                    This comment refers to an earlier version of this review and may be outdated.

                                                    Glendon Cameron

                                                    I can confirm your review, you can even take it down to a one! When the rep had me on the phone it was all milk and honey. All was well until I starting make money, I had a week were we did 35K in sales in my furniture store. ( just a note furniture stores are now on the high risk list for many merchant account providers) Bankcard USA held all of the funds! I thought it was an error, nope the sales were under review. They even called my customers and harassed a old lady ( she did not know about the dining room set it was a suppose to be a surprise.) she freaked! I had to make a personal visit to ease her mind.

                                                    Then their other evil side came out, the woman in risk management even yell at me! ” Well you know with volume like that we need to check you out!” Hello, didn’t you do that before you approved the account? It got so bad she hung up on me and would not answer the phone!

                                                    After beating my head against the wall, I did a quick search and was appalled at my error in merchant accounts! I knew I had to do something quick or sue them. I ran one of my cards through the account and waited a day. The I did a refund, it work so a plan was born!

                                                    I called up each customer and explained what happened. I told them I would refund their money and recharge to another system. I did that waited a week for the refunds to be credited and charged the cards again. I was lucky no on walked. Thank GOD I did not close my other merchant account. I lost money, the money I could have made running my business versus dealing with those idiots! This was over 3 years ago and it still pisses me off!

                                                    Their customer service is no existent!

                                                      This comment refers to an earlier version of this review and may be outdated.

                                                      The Merchant Maverick

                                                      Glendon,

                                                      Thanks for posting, and very sorry to hear about your experience with Bankcard USA. Although it’s unfortunate that you had a rough time with them, your comment will definitely help prevent another business owner from going down the same path that you did.

                                                      I can confirm your review, you can even take it down to a one!

                                                      My reviews are always being updated, so I will definitely lower their score if I continue seeing negative comments like yours.

                                                        This comment refers to an earlier version of this review and may be outdated.

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                                                      We Highly Recommend BankCard USA 🏆

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