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Belly Review

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Belly Review

  • 3 comments
  • Updated on:
Advertiser Disclosure: Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity.
Date Established
August 2011
Location
Chicago, Illinois
Merchant Maverick Contributor

Merchant Maverick Contributor

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3 Comments

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    Karen Kissler

    Organization Name: Alternatives

    Used Belly successfully in 2012 for about a year and wanted to return about a month ago. Left 3 messages, got one response from someone in their front office saying I’d receive a call from sales soon. Never came. Used to be a good company, failing in customer service now. And you do need their support setting up the system, product failures (our 1st iPad needed replacement in 2012.) If it’s true that customer email addresses are used by Belly unless a tiny opt-out box is unchecked, I’d never use Belly again. First, this is a paid subscription (by me) and second, how much time do I want to spend at the counter talking about BELLY? Uh, very little- so explaining the opt out, blah blah…just takes time away from selling my merchandise to my customer.

    • Organization Name: Alternatives
    Joe Desimone

    Organization Name: OLIO Olive Oils & Balsamics

    This company was at best, ok to work with. Now bought out by Hatch Loyalty. They have absolutely no customer service. I had left them 3 voice messages and 2 emails and it took them 24 hours to get back to me. 3 days ago I told a lady there that I wanted to talk to a manager and have not heard from anyone as of this posting. I would stand clear of them.

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    • Organization Name: OLIO Olive Oils & Balsamics
    omar

    I own a restaurant/bar in Milwaukee WI and one of their sales reps came in and offered me a 30 day money back guarantee to use their software. So I agreed, since it’s free if I did not get the results I was looking for. After 25 days I received around 38 customer interactions which to me does not justify $105/month so I decided to get ahold of the sales rep to cancel my account. After a few days my sales rep contacted me via text stating she no longer works for belly and referred me to my new account rep Patrick. So I wrote him an email and a few days later I contact Belly and they say he no longer works there! So melanie was the one that became my account rep but she told me it’s past my 30 days and have to pay 6 month cancellation. So I explained the situation to her and she told me she’ll speak to her manager. After a long back and forth they told me it was OK to cancel and they would refund my 2 months they deducted from my bank account. (still waiting for the refund till this day). Here comes the fun part… returning their equipment which is an Ipad mini. They sent me a return label via email that went to my spam folder, By the time I retrieved it, it was expired! So I contacted them and asked for another return label. By then they already charged me $450 for the Ipad. When I sent the IPAD back they charged me a $200 LATE FEE. When I called then they said they refunded $250 and cannot refund the $200 since it was a late fee. Overall the service they are selling is not worth what they are charging. You do not get your customer’s emails at all, But get to use the emails thru them once a month for an email blast!! I have a better email base using comment cards that cost me a fraction of the price and emails that I can use anytime I choose to. Customer service is sketchy at best and I would never recommend them to any other business.

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    Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity. The editorial content on this page is not provided by any of the companies mentioned and has not been reviewed, approved or otherwise endorsed by any of these entities. Opinions expressed here are author’s alone.