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Benchmark Email Review

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Benchmark Email Review

  • 5 comments
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Advertiser Disclosure: Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity.
Date Established
2004
Location
Los Alamitos, CA
Chris Motola

Chris Motola

Finance Writer at Merchant Maverick
Chris Motola is a writer, programmer, game designer, and product of NY. These days he's mostly writing about financial products, but in a past life he wrote about health care and business. He's a graduate of the University of Central Florida.



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5 Comments

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    Christian Hennig

    I use benchmark email now for a month and i think it has great potential. I like the clean design and simple way to use it. I can use follow ups ( and now more than 8 emails! ) and i can choose from 3 editors, what is great, especially if someone has HTML knowleadge. The only thing that bothers me a little are the sign up forms, there should be more options. For me is that not a great problem, because i know how to use HTML and CSS, but for newcomers is it a little bit less options.And of course i like the free plan! bye

    4

      This comment refers to an earlier version of this review and may be outdated.

      Cory Nott

      Organization Name: INR

      We’ve been using Benchmark for several years. For a long time, they were great for our little non-profit and handling a high email volume. They are fairly strict on opt-in so you know that they will not have a lot of scammers using their system.In a more recent review of pricing, they are no longer our favorite, especially at the higher tier (we do over 15m emails a year and growing.) Part of the problem is that they include the do-not-contact list (unsubscribes, etc.) as part of the total number of subscribers. They also count duplicate emails as unique subscribers, even though they are clearly capable of recognizing duplicate emails and will not send to duplicates in a campaign. So, if you want to keep a list of emails that would be difficult to segment, it is counted as unique subscribers. So, we can’t email them, but we pay for them as if we do. The other leading providers that we are testing do not have either of these restrictions.

      3
      • Organization Name: INR

      This comment refers to an earlier version of this review and may be outdated.

      Jerry

      I’ve used Both Constant Contact and Benchmark. Benchmark by far offers the best value. I haven’t had any need for customer service, as their program has always worked well. They also have a lot of training video that addresses most questions you may have.

      5

        This comment refers to an earlier version of this review and may be outdated.

        Gloria

        I have been using Benchmark for a little better than a month. I have experienced in that time a number of frustrating glitches such as alignment and spacing quirks that cannot be overcome — sometimes your columns simply cannot be spaced the same. But this weekend I have encountered a problem that has exposed the lie of 24/7 support and has wasted a huge amount of my time. When I can finally reach someone (they don’t have anyone who can handle true problems working nights or weekends and those people that they do have, either cannot or will not find anyone to solve real problems such as crashes over the weekend).I had been working on a newsletter. It hung. I contacted support. They told me my issue had the highest priority and that someone would be getting back to me. I went to bed. I woke up. Still hung, no one had gotten back to me. I chatted again and argued and got the same spiel: highest priority, someone WILL get back to you. I went out. I came back. No email. still hung. I chatted. Same line. I started a new newsletter. After a while it became all buggy, with random images inserted and no ability to delete objects, change margins, etc. I went on chat (this is now about 30 hours after the initial problem) and guess what I am still their highest priority and someone is going to get back to me!

        1

          This comment refers to an earlier version of this review and may be outdated.

          Bill Wagstaff

          This is the worst company with which I have ever had the displeasure dealing. They have two email editors which supposedly compose emails. Neither of the editors function with any regularity. Their customer service is virtually non existent. They do not mail the customer service phone line. Instead you receive a message that no one is available and are transferred to a voice mail. Upon leaving a message, they don’t bother to call you back. Trying their online chat is equally useless. After waiting about 15 minutes you receive a message that none of the representatives are available. If you send them an email, in a desperate attempt to get assistance, they refuse to reply. However, they read the email as verified by read receipts but refuse to respond to repeated emails. Save yourselves the unending aggravation and go sign up with Constant Contact. Constant Contact is a tiny bit more expensive but it is well worth the small difference to be able to contact knowledgeable customer support representatives.

          1

            This comment refers to an earlier version of this review and may be outdated.

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