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Bindo POS Review

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Bindo POS Review

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Date Established
2013
Location
New York City, NY
Julie Titterington

Julie Titterington

Managing Editor at Merchant Maverick
Julie Titterington is a writer, editor, and native Oregonian. She graduated from George Fox University in 2004 with a BA in Writing/Literature. Julie has appeared in a variety of industry publications, including YFS Magazine, PM Times, and SmallBizClub. For the last five years, she has specialized in SMB software and services, particularly project management, point of sale, and small business lending.
Julie Titterington



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25 Comments

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    Uday Patel

    Two words, STAY AWAY if you are QSR, cafe or any food related business.

    1
      Martha M

      I have no idea how my client found Bindo, but I curse it every time I sit down to work. I put off bookkeeping for this client just because I know I’ll be pulling my hair out to find any meaningful numbers. No two reports seem to match totals for a month. I can’t find a clear explanation of fees deducted. I sometimes have to wait a month for an email response to a question. I’ve been told I can’t talk to anyone on the phone about my report questions because the people that write the reports are in China. I am currently trying to research what kind of contract my client may have signed because I can’t work with this POS (in both ways) any more. I’m also surprised that there is no sync function with QB or QBO. I’m terrified we’ll be screwed if ever we’re audited because I don’t feel like any of the register reports would give us a leg to stand on. I’m winging it each month at best.

      1

        This comment refers to an earlier version of this review and may be outdated.

        Dan Merns

        Hello Martha,

        I’m sorry that you have had a bad experience with Bindo. I’m not sure which store you’re working with that is using Bindo but I would be glad to provide additional insight on how specific reports pull numbers and if there are discrepancies we can definitely address them.

        This year we went through an extensive process of reviewing every report in Bindo to ensure its accuracy. There are still ongoing changes with some reports currently as we refine them.

        Please feel free to contact me at dan.merns@bindo.com

        Best,
        Dan

          This comment refers to an earlier version of this review and may be outdated.

          Jeanne Blacksher

          We have been battling with Bindo almost from the first day we started with them. The worst thing is the inconsistancy of the program. I can sympathize with all these negative comments because we have dealt with them too. I was talking to Dan with Bindo hoping to resolve some of the issues. However, he refuses to respond by email or phone. I am ready to take legal action and have obtained an attorney. If anyone would like to join me. Please feel free to email me. This is not right for this company to take advantage of retailers. It’s already a hard enough business without the additional frustration of an incompetent pos system.

          1

            This comment refers to an earlier version of this review and may be outdated.

            Tom K

            I would be interested in exploring that. Fortunately we have only 13 mos left on our contract. This organization is clearly not ready for prime-time!! It only gets worse with support beyond Dan. He seems to try but likely runs into the same wall the retailers do. The “hierarchy” of this company has completely shielded themselves from its customers as the issues grow.

            1

              This comment refers to an earlier version of this review and may be outdated.

              Dan Merns

              Jeanne,

              I have responded to all of your emails except for the last one that you sent and I will be responding to that email as well.

              Additionally you asked me to give you a call on Monday April 18 at 11:00 AM CST. When I tried to contact you multiple times that day you were not around.

              I am sorry that you are not happy with your experience with Bindo but it’s unfortunate you think we are taking advantage of you. You signed a contract to lease equipment for Bindo and the term on that lease is three years. It is very clearly stated on that contract that the lease is not cancelable. If you were not sure about whether you would like Bindo you should not have signed that agreement.

              We have many happy merchants using our system, both on a lease program and on other plans. We have many merchants that have signed up for leases when opening additional locations because they are happy with the system.

              Best,
              Dan

                This comment refers to an earlier version of this review and may be outdated.

                Jeanne Blacksher

                Dan,
                I am aware I signed a contract. If your company is so good and provides such a great program you shouldn’t have to a clause in the contract that enables users to get out of the contract. That is a good indication that there are problems. You have done nothing but fuel my frustration with your disrespect and condescending attitude. I was literally unable to check people out today for about 20 minutes because the system shut down. I had a customer literally walk out because we could not run her credit card. Part of the mission statement of Bindo is to help mom and pop businesses and that is the last thing the company has done for my small business. It has cost me more time and money. And you still have not returned my phone call. I realize you are busy but so am I and I think you have forgotten who the customer is in this contract.

                  This comment refers to an earlier version of this review and may be outdated.

                  Dan Merns

                  There is a negative review below posted by Jeanne. In it she states: “I was talking to Dan with Bindo hoping to resolve some of the issues. However, he refuses to respond by email or phone.”

                  Jeanne, I called you at the exact time that you requested on April 18 and you were not available. I called back later that day and you were not there. Additionally in your last email to me you wrote: “We do not wish for an email back addressing the issues”.

                  In what way am I refusing to respond to you?

                  Best,
                  Dan

                    This comment refers to an earlier version of this review and may be outdated.

                    Jeanne Blacksher

                    Dan,

                    I never received a phone call from you. I have voice mail on my store phone and cell phone and I had no messages from you of a missed call. You are so self righteous it probably has not occurred to you that you may have dialed the wrong number is why I didn’t answer. And I said I didn’t want a response from you in one of my emails because you blame everything on our router and nothing is Bindos responsibility. This could be a really great program and an asset to my business if it worked properly, but it has so many problems that constantly disrupt my business. It is hard enough to have a small business and now I have a POS system that is costing me more money and time. And by the way I am still waiting on you to call me.
                    Jeanne

                      This comment refers to an earlier version of this review and may be outdated.

                      J McCoy

                      Please consider diving in a little deeper before posting ratings, as I’m sure you have a following that trusts you, and it’s hard to take a company seriously that would rate Bindo POS 4.5-Stars. I’ve been using Bindo POS for a year at three locations and it has made for a complete and total nightmare! All of the internal people at Bindo who were there a year ago have since jumped ship. (Perhaps because they couldn’t, in good conscience, continue lying to customers about the product?)

                      We’ve had so many issues with Bindo that I don’t even know where to begin. Here are some of the ones that have packed the biggest punches though:

                      Inventory Management: Since we have multiple locations, we use Bindo’s “multi-chain” store features. For several months (from October 2015 to January, I believe), customers would return an item, but the item was not going back into inventory at any location. (Yup, that was fun!) Bindo explained that it was a chain store coding issue, but they didn’t seem to be in any hurry to fix it.

                      Sales Tax: Over the course of a year, we’ve gone through periods where the system randomly failed to charge sales tax on items and charged multiple taxes on items. Several months into using Bindo, I noticed that the “tax collected” amount was different on every Bindo reporting tool where it appeared, and the Tax Summary Report was just plain wrong. (Yes, comforting when you’re dealing with the Department of Revenue!) Bindo has since updated several of it’s reports, but they’ve removed the “tax collected” column from the only report where the information seemed to be correct: the Transaction Breakdown Report.

                      Hardware: Bindo doesn’t stand by it’s hardware. In less than a year, the recommended label printer has failed in all three locations, and we’ve gone through multiple credit card readers.

                      Merchant Processing: If you contract with Bindo for merchant processing, it uses Vantiv. You don’t have a relationship with Vantiv, except via Bindo. Thus you don’t receive merchant processing statements from Vantiv. Rather your only access to your merchant account is via Bindo’s (crappy) Batch Report and your own bank statements. It took two weeks to resolve an issue where the system charged a customer twice. And I just noticed a charge back on my bank statement from January 2016 for a transaction that Bindo says was in December 2015. We received no notice of the charge back, and once again, Bindo has little answers.

                      Bindo App: Sure, it’s pretty, and when it works properly, it’s great. However, the times that it works properly are so few and far between that it’s almost laughable! Bindo is quick to blame its glitchiness on internet connection/speed, but when you’re experiencing the same issues at three different locations, no Bindo, it’s not me … it’s YOU! From customer data to adding or editing inventory to creating or fulfilling purchase orders to ringing a sale, Bindo’s coding is error-filled. With every update comes new glitches and errors (some of which Bindo is aware of—like the above-mentioned sales tax issues—but fails to inform its customers about).

                      Bindo is a system that would be great if it actually *did* half the things it advertises. For 12 months, however, I’ve felt like Bindo’s unwitting guinea pig. If they wanted Beta testers, I might have signed on for that. I didn’t, but that’s what I got: a system that’s still in test phase that is not ready for an operating business of any size. My advice to your readers: RUN, don’t walk, away from this system!

                        This comment refers to an earlier version of this review and may be outdated.

                        Jodie Robinson

                        I totally agree. I feel like we were lied to and used to test this system. I don’t have time to be a test subject while my business suffers. I researched Bindo for almost a year and I could never find a bad review.. Maybe they have PR that goes around and takes them down. So many glitches and so many promises that still are not met. I can’t tell you how many times I have heard. Oh sorry Bindo doesn’t do that……..

                        1

                          This comment refers to an earlier version of this review and may be outdated.

                          Tom Koesel

                          J,I could not have expressed it any better!! We have 14 mos of pure hell to go. With each update something else gets eliminated or screwed up. No confidence in any of the sales reports as they are all different. They do not appear to have any degree of accounting principles whatsoever! Have asked a number of times that any “improvements” be filtered by a cross-section of retailers for review prior to making changes. Additionally, let us know what changes have been made rather than finding them “on the fly”.You are absolutely correct on the staffing. Appeared to be a complete change over of associates. At this point I have no confidence in anyone I’m speaking with. Co-founder Brad L will not return emails or phone calls even after making appts. as he requests..Sadly, one star is overrating this organization.

                          1

                            This comment refers to an earlier version of this review and may be outdated.

                            Dan Merns

                            Dear Jamenda,

                            I’m sorry that you are not happy with your experience with Bindo.

                            I understand that you have run into issues and we did try to alleviate some of the problems by giving you a credit and not charging you for your service specifically due to the tax issue that you describe. We also provided a report to show you all of the items that were refunded and not added back to inventory and offered to work with you and your stores to make sure things were updated properly.

                            With regards to hardware I’m not sure what you mean when you say that we do not stand by hardware that we sell. Everything that we sell is covered by manufacturer warranties which ranges from 1-3 years. If your label printer or credit card reader stops working and is still under warranty we will replace it for you. We have also made exceptions where we have replaced card readers that are past their warranty, this is evaluated on a case by case basis.

                            On your merchant processing issue I’m sorry that it took longer than you would have liked for us to handle the refund that you requested. Sometimes these things take time and while two weeks is longer than one would hope for, it’s also within the timeline that many credit card companies actually advise is normal for refunds to show (they often state 3-21 days). With regards to the chargeback you mentioned, you received a letter in the mail advising you of this chargeback.

                            It’s too bad that you take such a binary approach to reviewing Bindo, especially when we did go out of our way to work through these issues with you. Specifically I spent a lot of time looking into the tax issue and the return issue. I know it’s still our fault that those things were happening, but we address the issues, yet you fail mention that.

                            We have also made a lot of improvements to avoid these types of issues going forward. The primary issues that you describe happened as a result of a product release in Fall 2015 that was problematic. We acknowledge this and since that time we have not had any major issues in subsequent releases. We have brought on a new CTO and have put new QA measures in place.

                            We have many happy merchants using our system. There are many other POS systems out there and you are welcome to leave Bindo at any time as you are not locked into any sort of contract.

                            Best,
                            Dan

                              This comment refers to an earlier version of this review and may be outdated.

                              TK

                              KB, Jerry,I am in complete agreement with you both. It has become increasingly difficult to get resolution with ongoing issues that continue to surface. Appears to have been a significant turnover. Customer Service is difficult to reach and the knowledge level is frightening. Never satified I am getting solid information. They are quick to tell you what you can do to get around issues rather than how they will be corrected. Pardon the frustrated tone, just want this to be done with! Sadly, we signed a 3yr contract. Only 18mos to go!!

                              1

                                This comment refers to an earlier version of this review and may be outdated.

                                Dan Merns

                                Hello TK, I am not sure which store you are with but please contact me directly at dan.merns@bindo.com if you find that you’re not getting the assistance you need. I would be happy to speak with you to discuss your issues/concerns.

                                  This comment refers to an earlier version of this review and may be outdated.

                                  K B

                                  Agree with Jerry. We have been using this for 4 months and are tired of the headaches. Customer facing display does not work, outages at least once a month on their servers, no emv readers available at all still, constant glitches in inventory, and the proprietary gift cards we purchased for them do not work. That said, we manage to function everyday, but if we hadn’t prepaid a year, we would not still be using them.

                                    This comment refers to an earlier version of this review and may be outdated.

                                    Dan Merns

                                    Hello KB, I am not sure which store you are with but please contact me directly at dan.merns@bindo.com if you find that you’re not getting the assistance you need. I would be happy to speak with you to discuss your issues/concerns.

                                      This comment refers to an earlier version of this review and may be outdated.

                                      Jerry

                                      We took a chance on Bindo, primarily due to this review…… BAD Decision.this company is not ready for primetime.The dashboard and app are completely unrelated.Using their own payment gateway, charges rarely processed, and when they did, it charged customers multiple times.Customer service is non existent, you will not reach a live person.Tech support has no clue.You need to re-evaluate this company, I’m sure you will feel the need to revise your glowing review.

                                      1

                                        This comment refers to an earlier version of this review and may be outdated.

                                        Julie Titterington

                                        Jerry – Thanks for the feedback. The aspects of Bindo you mentioned (tech support, the payment gateway) are hard for us to evaluate personally during our trial of the software, so it’s good to get feedback from a customer who has used it in real-life situations. I’m sorry you’re having such a lot of trouble reaching customer service, and I hope that the company steps up for you in the future. I would maintain that the software itself is innovative, but it sounds like they may need to reevaluate their customer care and tech support options. I will personally take another look at my review with special attention toward the problems you mentioned. Again, thanks for the feedback.

                                          This comment refers to an earlier version of this review and may be outdated.

                                          Mindy

                                          In the fine details of bindo ( that we found only after we signed up and have sent us to the support page) they recommend at least 10mbps download and 5mbp upload. Which is a huge amount, hard to get, and extremely expensive. Have you heard of anyone running successfully with less?

                                          3

                                            This comment refers to an earlier version of this review and may be outdated.

                                            J. R

                                            Bindo is NOT currently EMV compliant. I signed up with them recently but now they are saying they don’t have the EMV readers needed by Oct 1st. The merchant must assume responsibility until they get the reader. No date is given for when they will have them.

                                              This comment refers to an earlier version of this review and may be outdated.

                                              Mindy

                                              And the EMV will have to be purchased separately from the “system package” they offer

                                                This comment refers to an earlier version of this review and may be outdated.

                                                Dan Merns

                                                Hello Jodie,

                                                What question was not answered by our support team? I just searched through our support logs and as far as I can tell all of your questions have been answered.

                                                Best,
                                                Dan

                                                  This comment refers to an earlier version of this review and may be outdated.

                                                  Jeanne Blacksher

                                                  I feel your pain Jodie. I have been trying to talk to Dan for weeks now and he is just too busy to talk to me. He is rude and very unprofessional. Actually ask me why I would expect him to call me back in a few hours. I responded with…because I am your customer and bingo is not working properly and is actually costing me sales and additional payroll. I wish you luck.

                                                    This comment refers to an earlier version of this review and may be outdated.

                                                    Jodie Robinson

                                                    Dan, I sent you a list of 10 questions that I have. Four of them are new and 6 have never been fully answered. By “not answered” I mean…they were acknowledged but with something like “we will look into it.” Looking into something is not an answer. I do appreciate someone finally bothering to respond in a proactive manner. This is a first.

                                                      This comment refers to an earlier version of this review and may be outdated.

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