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Blackbaud Merchant Services Review

    Rose Holman
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Advertiser Disclosure: Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity.
Date Established
1981
Location
Charleston, S.C.
Rose Holman

Rose Holman

Writer
Rose Holman is a writer, blogger, and educator from Portland, OR with an MA in Teaching from Western Oregon University. She enjoys educating SMB owners about the complicated (and notoriously sketchy) world of payment processing. Since starting at Merchant Maverick in 2016, she has also added eCommerce software to her areas of expertise.
Rose Holman
View Rose Holman's professional experience on LinkedIn.



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2 Comments

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    Season of Sharing Fund

    Just as the commenter above posted, this unexpected charge of $600 annually ($50/month) is unexpected and unwelcome. We do not use BB payment services and yet are being billed a “payment enablement fee” for them to “continue accelerated investment in building, maintaining, and supporting secure, compliant, reliable payment-enabled solutions.” Shouldn’t that be what our annual contract pays for? This is a very non-transparent and underhanded way to increase the contract amount mid-year, outside of the usual contract negotiation process.

    1
      Lynne Esselstein

      Organization Name: San Mateo Public Library Foundation

      I posted here recently to object to BB recent end run around total contract cost with the imposition of a monthly “payment enablement fee” for their merchant services. Though we do not use our RE platform for payment processing — we are very small and find PayPal economical and sufficient — all BB customers are now being charged between $450-600 over their confirmed contract renewals to “enable” these services, whether we use them or not. This represents a 16% increase in our annual contract that was not subject to negotiation at the time of renewal. The imposition of this charge was not transparent and so far, the company is not providing customer service representatives with sufficient information to responsibly answer client questions other than “the contract allows us to unilaterally impose the charge”. Infuriating and will result in our nonprofit taking our business elsewhere.

      1
      • Organization Name: San Mateo Public Library Foundation

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