BlueSnap Review

BlueSnap.com is an eCommerce-focused payment platform with month to month contracts and no early termination fees, though its flat-rate processing fees can be steep.

    Frank Kehl
  • UPDATED

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Date Established
2001
Location
Waltham, Massachusetts
Frank Kehl

Frank Kehl

Expert Analyst & Reviewer at Merchant Maverick
Frank Kehl has been researching and analyzing merchant services, payment gateways, and international money transfer services since 2015. He has a Bachelor of Science degree from Penn State and a Juris Doctorate from the Ventura College of Law.
Frank Kehl
View Frank Kehl's professional experience on LinkedIn.



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6 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    Jamie perryman

    Very unprofessional and to be honest so happy i have now not used for our business. What a joke and waste of my time! Poor response times and just plain rude!

    1
      Mary

      I would like to know why u took 2 payments off $142.82 22 Nd September $150.14 26th September $158.57 and $$152.55 dollars out off my bank account on 8thoctober there seems to be something illegal going on when there’s no way I could afford to buy anything at that price I am 70 years pensioner and can’t afford to. Please explain Ur reason

        This comment refers to an earlier version of this review and may be outdated.

        Jessica Dinsmore

        Hi Mary,

        Unfortunately, you’ll probably need to reach out to BlueSnap directly, as we have no affiliation with them, and it’s very unlikely that they will respond to your inquiry here. It looks like you can contact them through their ‘Contact Us‘ page, and interestingly enough, they have a help section for unexplained charges. I hope you get to the bottom of it!

          This comment refers to an earlier version of this review and may be outdated.

          Henry

          Terrible customer service. After 2.5 years of diligently paying our fees, canceled our service with less than a day notice. Left us hanging out to dry. Sadly, this is par for the course from the many years we were with them. Miserable customer service. Save yourself the headache and find a different provider

          1

            This comment refers to an earlier version of this review and may be outdated.

            John

            Worst customer service. Delayed response and does not release money even after sending all requested information.

            1

              This comment refers to an earlier version of this review and may be outdated.

              Jon Maggio

              Customer service is a pain in the butt. If you email support it takes days for a reply.Try calling and all you get is a recording then straight to voicemail. Calls aren’t returned.Overall experience is not good. It hurts when you lose sales because you can’t get in touch with customer service to figure out the problem.

              1

                This comment refers to an earlier version of this review and may be outdated.

              Comments are closed.

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