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BookingBug Review


BookingBug Review

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Date Established
United Kingdom
Chris Motola

Chris Motola

Finance Writer at Merchant Maverick
Chris Motola is a writer, programmer, game designer, and product of NY. These days he's mostly writing about financial products, but in a past life he wrote about health care and business. He's a graduate of the University of Central Florida.

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    Its 2018 and Bookingbug don’t seem to be interested updating the software – the basis product is good, but maybe they are just supporting the bigger corporates. I’ve been using it since 2012 when support was responsive, they published regular updates and fixed bugs.Support has deteriorated over the last three years – I still have a patent bugs outstanding, more than 2 years after it was reported (a simple addition problem, pricing info disappearing). Recently I got an email requesting to close the ticket (since I had a workaround) – astounding that they weren’t even prepared to look at fixing a patent error in the software.The company is no longer making updates (don’t know if the app has been updated last 2 years) and it appears that they have lost interest in continuing development.


      Booking bug after 4 years of paying over $30UDS per month leave little to be desired. I have had problems with its system not allowing advanced bookings for ages. At one stage my computer system became corrupted when an Australian staff member helped me supposedly externally. Now it does not work, I have paid $7200 USD over 4 years for an incompetent system that does not return calls despite the expense and now chooses to ignore emails. Great offshore servicing for the UK originator . One can understand customers getting cranked and requested questions to a vacuum. I would warn new customers being interested in signing on for this serviced laced supposed business


        This comment refers to an earlier version of this review and may be outdated.


        It’s 2017, either Booking Bug is entirely focused on its corporate business or it’s just got bored and walked away. It is comprehensive but rigid and contrary to initial impressions it is not intuitive.Apps are an utter and wholly unreliable waste of time. Using it through your phone via the web is a no go, so updates and modifications require you to be in front of a full Windows (or presumably a Mac) browser to get anything done. I also have 12.2″ Samsung tablet which can render some of the dashboard stuff but not all of it. Navigation on it is a right pain, no scrolling, forward and back arrows to move dates are invisible, etc, etc. Don’t get me started on the support or lack thereof. I had a problem with the so called integration with MailChimp, it stopped working for no apparent reason and was told that it was a problem, they didn’t know when and if it would be sorted out, did something in the background as a stop gap and that was it. I found out later that it did work but no notification. That’s just one instance. Life’s too short for this number of shortcomings in a piece of modern software.


          This comment refers to an earlier version of this review and may be outdated.


          Terrible support, incompetent staff, basic enquiries can take weeks due to lack of phone support. Avoid the trap of using them, they will create far more trouble than it’s worth due to over complexity married with an inadequate support system.


            This comment refers to an earlier version of this review and may be outdated.

            Ben Minutoli

            Thanks heaps for the detailed review, I have been tossing up if I should go with them or not, but now after reading this I have decided that I will commit to them.


              This comment refers to an earlier version of this review and may be outdated.

              Paul Frew

              Thanks Bianca, appreciate the detailed review. Very helpful. Cheers

                This comment refers to an earlier version of this review and may be outdated.

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