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Capital Merchant Solutions

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Capital Merchant Solutions Review

    Frank Kehl
  • 16 comments
  • Updated on:
Advertiser Disclosure: Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity.

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Date Established
1997
Location
Bloomington, Illinois
Frank Kehl

Frank Kehl

Expert Analyst & Reviewer at Merchant Maverick
Frank Kehl has been researching and analyzing merchant services, payment gateways, and international money transfer services since 2015. He has a Bachelor of Science degree from Penn State and a Juris Doctorate from the Ventura College of Law.
Frank Kehl
View Frank Kehl's professional experience on LinkedIn.



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16 Comments

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    Pat

    scammers who harass people on the phone

    1

      This comment refers to an earlier version of this review and may be outdated.

      L Larsson

      Jan. 2004: faxed application to Capital Merchant Solutions, Inc. App approved within a few days. Authorize Net set up as promised (btw they are awesome!) CMS passed on the fiduciary and maintenance duties to US Merchant Systems. So far so good, everything is fine.

      Fast forward to 2011: I only process about 5 credit card transactions per year, so want to cancel (i.e. not renew for another term). The letter CMS sent me confirms the non-renewal of my “merchant account” and that CMS has also notified USMS. The email received from Authorize Net confirms the cancellation of the gateway. US Merchant Systems (USMS) wants a notification to cancel even though they only send out the statements.

      NO, the merchant account was not canceled and funds continue to be withdrawn.

      Fast forward to 2013: I mailed notification to both CMS and USMS “at least 90 days” before the end of term – that’s what my contract says. USMS wants written notification “within 90 days” before end of term — but since they only manage the account, why should I even need to do that!

      If they continue to pull money out past the end of term, it will be time to get legal council. I can’t take any more of their run around.

        This comment refers to an earlier version of this review and may be outdated.

        L Larsson

        Update- also sent USMS & CMS another request to terminate “within 90 days”
        , so I have covered all angles. Will update again the first week in April to let you know if they have really canceled as I requested. I expect they might charge me for the full month of February, so the last statement should arrive in early March. We’ll see what happens.

          This comment refers to an earlier version of this review and may be outdated.

          Bruce Dunn

          The early termination fee is $500.

            This comment refers to an earlier version of this review and may be outdated.

            justin brain

            This company is a scam. http://www.takecardstoday.com and capital merchant solutions are affililated with ipayment and authorize.net…IF you look online every complaint is about them freezing small merchants accounts and holding their money for 6 months. We received 1 charge back and they shut us down even though we provided all the information they requested that services were rendered. They even reversed the chargeback. We are an auto transport broker and we had are 2 best days as a business and they froze $6,000 from us with out even a call. Beware and do not use authorize.net, ipayment, capitalmerchant solutions. They will rob you blind especially if your a smaller company

            1

              This comment refers to an earlier version of this review and may be outdated.

              Steve

              Id like to comment on this organization. After my account was closed due to the fact that we processed more funds then which was in my contract, which then considered a high risk, I called capital merchant solutions to ask why they kept charging my bank account over 1 year after the account was closed for fees.The two ladies I spoke with, one who was an account manager, and the second who was apparently her supervisor, told me that they wouldn’t refund the fees and its not their fault the fees were being charged. Shocked, after they and first data canceled my account(when I did nothing wrong but went over my agreed upon contract in processing, what company wouldn’t want more sales??), why would you still be debiting my account for the fees? I said, you canceled my account, so why would I be responsible to pay fees on a canceled account?So I told them that my bank was intending to reverse all the charges from the date of cancellation. I said I wanted to do it in a more civil way. Since I did not use the service from those dates, and since I did not myself cancel the account and break any contact, its only fair and right that you reverse the fees.Her response to me was, “If you do that we will take you to court and sue you”Wow! Talk about customer service. Brilliant! Suing a customer over about 170 dollars in charges. A. That would never happen. B. They actually hired someone who would say that to a customer?I think this negative review will cost your company a little more then that. In this day and age, It boggles my mind that companies still think they can get away with awful customer service.The moral of the the story is, when the going gets tough, do you want a company who is going to treat its cusotmer like this?I would think twice about using this company. I would post the names and phone number of the people I spoke with, but I am not sure if its against the rules.Cheers!

              1

                This comment refers to an earlier version of this review and may be outdated.

                Jason Douglass

                Thank you for reviewing our company, we are excited to have an honest appraisal of our services! Like you mentioned in your review, honesty is our policy and is the very foundation of our business. From day 1 we have focused on serving our customers with great service and pricing options. This has proven to be the formula to our success for nearly 13 years.Part of your review lists our “Contract Duration” and “Cancellation Fee” which is accurate, however I did want to mention we are flexible with both. If either are issues with potential customers we are able to come up with an option that will best fit their needs. This has been our practice from the beginning :-).I really believe this a great tool for new and existing merchants to use in what is a challenging industry to find honest and reputable businesses to sign up with, so thank you Merchant Maverick!Jason DouglasCapital Merchant Solutions, Inc.

                5

                  This comment refers to an earlier version of this review and may be outdated.

                  The Merchant Maverick

                  Jason,

                  Thanks for reaching out. I’m happy to see that someone from Capital Merchant Solutions is keeping an eye on your online reputation. To be honest, I knew you’d find it this review sooner rather than later. It seems you have your finger on the pulse…great to know. 🙂

                    This comment refers to an earlier version of this review and may be outdated.

                    Callsmadelocal

                    Worked with Brad Turner to set up the merchant account. I got to the point I felt like he did not have any other customers because he was always available whenever I needed him. Thanks Brad!

                    5

                      This comment refers to an earlier version of this review and may be outdated.

                      Todd Cambel

                      I love Capital Merchant Services! I am in a VERY high risk industry. To make things worse, I have horrible credit. My current processor had shut my account off abruptly. I was doing everything right, they just no longer dealt with my industry type. In a panic I called Jeremiah from Capital Merchant Solutions as I was referred to him to help.The bank didn’t want to approve my application due to my credit. Jeremiah and his team then when to bat for me and got me approved. Honestly, I couldn’t believe it. Then our volume started increasing rapidly and the bank didn’t want to raise our limit.Again Capital Merchant Solutions went to bat and AGAIN they pulled off a miracle and got my limit DOUBLED.Since that day they have approved me for a 2nd merchant account also. And again, this is for someone EVERYBODY said no to except for Capital Merchant Solutions. I don’t do a lot of reviews. But in this case, this company saved my business. And I KNOW if they got me and my ridiculously impossible scenario approved, they can move mountains for others.Great company, unbelievable service, miracle workers, and my heroes for sure.

                      5

                        This comment refers to an earlier version of this review and may be outdated.

                        Jeremiah Davis

                        I want to thank Todd for his kind words. As a Senior Account Executive at Capital Merchant Solutions for the last 4 years, I have always tried to help all my clients to the best of my ability. Capital Merchant Solutions is dedicated to providing the best merchant services to a wide range of business types, from the Mom and Pop corner store to the high risk business types that most merchant processors don’t take. Todd’s business was definitely on the “high risk” side, and it brought me great pleasure fulfilling his needs, as well as exceeding his expectations.

                        Thank you,
                        Jeremiah Davis | Senior Account Executive
                        Capital Merchant Solutions, Inc.

                          This comment refers to an earlier version of this review and may be outdated.

                          Pat

                          stop calling solicitaing business, I your company was all that and a bag of chips consumers would call you.

                            This comment refers to an earlier version of this review and may be outdated.

                            L Larsson

                            Ummm. This page is for Capital Merchant SOLUTIONS not Capital Merchant SERVICES 🙂 Glad you like the CM “Services”.

                              This comment refers to an earlier version of this review and may be outdated.

                              Trish

                              Recent review on them: http://www.ripoffreport.com/credit-card-processing-companies/capital-merchant-sol/capital-merchant-solutions-cms-256f2.htm

                              You’re right though, its very difficult to find a good credit card processor. I was going to go with bluepay but they have too many bad reviews like InternetSecure.com. Now I am considering ChargeToday and maybe Capital Merchant Solutions. I simply want to find an honest credit card processor that is respectful of their customers in good and bad times. Why is that so difficult to find?

                                This comment refers to an earlier version of this review and may be outdated.

                                Jason Douglass

                                Hello All, I wanted to post a reply regarding the negative link from Ripoff Report, please read our rebuttal (using the same link).

                                Thank you,
                                Jason Douglass, Business Development Manager
                                Capital Merchant Solutions, Inc.

                                  This comment refers to an earlier version of this review and may be outdated.

                                  Pat

                                  scammers

                                  1

                                    This comment refers to an earlier version of this review and may be outdated.

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