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Charge.com

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Charge.com Review

    Emily Hale
  • 8 comments
  • Updated on:
Advertiser Disclosure: Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity.
Emily Hale

Emily Hale

Emily is a Content Strategist based in Indianapolis. She enjoys discovering new topics and planning content that empowers small business owners to make better choices for their businesses. When she's not in the thick of doing research for Merchant Maverick, she likes painting, meandering through nature and spotting wildlife, or relaxing with her rescue pup, Jetta.



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8 Comments

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    George

    seems like they go by various different names. is this is the same company as “Applied Merchant Services” out of Oxnard, CA?

    1

      This comment refers to an earlier version of this review and may be outdated.

      Amad Ebrahimi

      I don’t believe they are the same company George. Charge.com may be using AMS as their processor though. Click here to read more about all the players involved in the merchant account industry.

        This comment refers to an earlier version of this review and may be outdated.

        Eduardo Andrade

        They are scam, they allow me to take 1 week of payments total sum of $2550 usd and after the week they said to me they will not give me any funds because they believe i will get in the future chargebacks , they closed my account and kept all the funds, i never received any chargeback or claim from a customer

          This comment refers to an earlier version of this review and may be outdated.

          Posy Lane

          I sent them an email asking if they could beat the rates I am paying now. They were higher than what I am paying, and twice what I found another reputable vendor quoted.They sent me an email asking why I didn’t choose them, and so I told them about their rates compared to others. Then they sent an insulting email back in response.If they will treat me like crap before I am even a customer, I can’t imagine how they would treat me after I signed up.

          1

            This comment refers to an earlier version of this review and may be outdated.

            Joan Kern

            I have tried for the past 2 weeks to get my acct activated. I turned to a seasonal account to save the charges, but I ended up paying more. They treat my bank account like it is there’s. They just took out $185 pci fee, even though I wasn’t activated. I kept staying to get my refunds, which rarely happens. After countless calls, faxes, and an email, I have customers here who can’t use their charge cards because the offices are closed. I have had nothing but trouble with this company. Fortunately my guests are willing to pay by check. Since at least one third of my income last year when to charge.com, or whatever company name they are using, I think it’s time for them to go and for me to do some major reporting on them. I have had it!!…how do they stay in business??

              This comment refers to an earlier version of this review and may be outdated.

              Sean Smith

              I found this website on a web building website offering FREE credit card processing services. Based on all of their key selling points I decided to fill out the application. When I got to the bottom of the form I came to the TOS where I found out in the fine print that they were charging a monthly fee for credit card processing in addition to the charges per transaction. That detail wasn’t listed in their initial sales presentation so I immediately hit the BACK button on my browser to prevent my information from being sent. A few minutes later I received an email telling me that I was approved! I hadn’t even sent my information but I was approved. I became worried that they had received my checking account and credit card info so I sent an email to [edited: name removed], the National Sales representative explaining what had happened. I also expressed to him that if I noticed any charges to my bank account that I would take legal action and to not contact me with special offers in the future. He responded to me with a polite letter informing me that my request had been sent to [edited: name removed], my personal account manager. His response also included a quick little blurb about Charge.com services. Basically, trying to sell me on their services which I specifically requested not to do. Based on everything I’ve heard and with their BBB ratings I wouldn’t trust this company to take out my garbage. I have no doubt that they are a legitimate payment gateway service, but they will scam you out of whatever they can legally. You will most likely go through a lot of red tape with your bank and may even end up needing a lawyer if you deal with this company. If I could score them negative gold stars, I would. If you want free merchant services use Google Checkout.

              1

                This comment refers to an earlier version of this review and may be outdated.

                Gabe Sotelo

                Yes, DO NOT DO BUSINESS with charge.com. I signed up for their service and honestly, I have never dealt with such an unprofessional company in my life. The customer service team aren’t helpful and seems like every time you have a question about the billing fees, no one is available to take your call ans they say someone has to call you back. The fees that they charge are undisclosed as well as the other companies that they are associated with that will be servicing your account. After all is said and done and you want to cancel, they draw it out for days on end and then they want to charge you additional fees because the request dragged out to the next billing cycle. I have to admit, the technology they use does seem great but the people who overlook the way they acquire customers and if they were honest about their fees, it wouldn’t be so bad. In the end, save yourself the headache and hassle and find another company that works much better. I switched to Intuit and so far, 3 months later, no issues and no hidden fees coming my way.

                  This comment refers to an earlier version of this review and may be outdated.

                  Trish K

                  We signed up with Charge.com about a year ago (we have had less than $500 in credit card business for the YEAR). We had 4 months of no activity initially, then some small transactions the next couple of months then we were charged a PCI compliance fee of $180 – which was directly debited out of the owner’s account!!! They did sent us a very confusing notice about said fee with a deadline that leads you to believe that you can avoid said fee by filling out a quiz. This is not the case. This is an ANNUAL FEE that if you pay it allows you to take a quiz to be complaint. Other than that, we were given a bunch of websites that would provide the compliance for “Free” which would also negate this fee, but I was unsuccessful in finding one of the list. They then later sent another notice about how the IRS isn’t verifying our business and they now have to charge us another $26 a month fee. It got to the point where they were taking out to about 50% of our transactions, when we had some, and about $60 a month when we didn’t have any. When we tried to cancel the service, we were re-routed to an answering service that “didn’t know when anyone would be back in the office”. We went back and forth with the sales managers voicemail for about 2 weeks, then finally a week after that managed to receive an email from someone telling us to fill out a form to cancel the service. Hopefully we won’t run into the scam above, we were told no contract!. THIS IS A RIP OFF COMPANY DO NOT DO BUSINESS WITH THEM!!!

                  1

                    This comment refers to an earlier version of this review and may be outdated.

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