Cin7 Inventory Review
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- Date Established
- 2002
- Location
- New Zealand
Pros
- Very feature rich
- Strong customer service
- Point of sale included
Cons
- Expensive
- Slightly buggy
Cin7 Inventory Overview
As any biblical scholar or mid-90s psychological thriller aficionado will surely know, the seven deadly sins are envy, gluttony, greed, lust, pride, sloth, and wrath. But if a modern, eighth deadly sin were to be included, it almost assuredly would be running a small business with a sub-par inventory management system. I have no idea if New Zealand-based Cin7 had ancient behavioral pitfalls or the David Fincher cult classic in mind when it started, but it’s all I could think about when writing this review. Well, that, and the fact that Cin7 has actually put together a truly impressive and comprehensive inventory management system that also includes a point of sale platform and eCommerce tools.
Cin7 is probably not the best solution for very small businesses or business owners who are just starting out in the retail industry. To utilize everything the software has to offer (which isn’t particularly cheap), you’ll likely be heading up a mid-sized or fairly large business with robust or complex inventory needs. The software can hold up to 50,000 SKUs and has an extremely advanced purchase ordering system. It also has very highly rated customer service and nearly unanimous approval among its users.
If you’re looking for a quick and easy system, you’ll want to look elsewhere. But, if you find that some of the other management services or all-in-one point of sale systems on the market just don’t have the depth your business needs when it comes to inventory, Cin7 will almost certainly be a contender.
Table of Contents
Pricing
Cin7’s pricing is quote-based, but plans start at around $299 a month. That’s definitely on the pricey side but, in fairness to the company, you get a pretty good amount packed into the product. There are four basic plans to choose from and, from what I gather, you can pick and choose some of the features which will alter the price. The Starter package isn’t recommended for users who are only planning on using the company’s point of sale service, but all four plans are good for full users of the product. All packages come standard with:
- Accounting Apps
- EDI Apps
- Payments Apps
- Cin7 POS
- eCommerce Apps
- API Developer Support
- Cin7 Production Jobs
- Cin7 Online B2B
- Marketplace Apps
- Shipping Apps
- API Access
- Cin7 Pick n Pack App
- 3PL Apps
- Sales and Marketing Apps
Web-Based Or Locally Installed
Cin7 is entirely cloud-based.
Ease Of Use
It probably goes without saying that inventory software with so many features is going to take some getting used to. There’s a lot to digest and Cin7’s UI can come across as overwhelming when you’re first testing things out, but it’s tough to fault the company for that. This complexity is simply a result of how much functionality is crammed into the app. It’s not the sleekest system I’ve seen, especially when it comes to the point of sale format. There are a lot of icons to navigate and fields where you need to manually input data. In general, it feels like a little more automation would go a long way.
I was very impressed with Cin7’s 10-day free trial, which allows you to walk yourself through your own demo or set up an appointment with a representative to help talk you through the system. It took me more than an entire day to really get into all of the functions to test them, but the demo certainly does its job and gives you access to everything. There is even an option to have some things set up ahead of time for you depending on your business.
This is definitely not software for the faint of heart or for a brand new business owner without much experience managing inventory.
Once you get the lay of the land, Cin7 is impressive. It’s difficult to believe that anyone would find its features lacking. Cin7 seems adept to handle even the most complicated or large-scale inventory needs and, while it certainly takes some time to get used to, it’s still fairly intuitive overall.
Features
Where to start? Cin7 is exceptionally feature-rich, so I will try and point out a few areas where I feel it really shines against the rest of the competition:
- Inventory Management
- Back Ordering
- Batch Importing: Updates are easy and are applied automatically
- Branch Transfers
- Custom Fields
- Label Printing
- Mobile Stocktaking: A particularly nice function that allows you to view and update your stock on your mobile device either on location or remotely
- Multi-Currency Report
- Stock Adjustment
- Up to 50,000 SKUs
- Customizable fields, pricing, templates, and search features: It’s not the simplest thing in the world to do, but Cin7 is very customizable and the company can help with some of it in the initial set-up process but doing it manually can be time-consuming.
- Batch Updates
- Purchase Orders: Cin7 has one of the more advanced purchase order functions I’ve seen with the ability to apply customs duty to freight orders, lock in exchange rates, and use multi-currency purchases.
- Batch and Serial Number Stock Control
- Minimum Stock and Reordering Levels
- Label Printing
- Point Of Sale: Cin7 comes with fully functional POS software. On its own, the point of sale is adequate, featuring a slightly clunky interface but basic retail functionality. However, if you’re using Cin7 for your inventory needs, the integrated POS becomes a bargain. Obviously, the system is feature-rich, with strong reporting and a surprisingly generous loyalty package. Additional features include:
- Batch Sales
- Gift Vouchers
- Layaway Programs
- Payment Integrations
- In-screen Product Tabs
- Pickup Store Options
- Unlimited Registers
- Offline Mode
- Sales Reports by Staff
- PC and Mac Compatible
- Split Payments
- Warehouse Management
- Reporting: You can export any report into Excel. The reporting dashboard is easy to read and shows sales by category and location. You can also see your best-selling products on the front page and look up your best-spending customers, along with any customer information you have stored for easy promotions. All of the reports update in real time and each user can select which reports they want to view under their own profile.
- eCommerce
Negative Reviews & Complaints
Reviews for Cin7 online are overwhelmingly positive and there are quite a few of them on the typical software review sites. A handful of complaints do crop up, however:
- Buggy Software: A few reviewers mentioned that the system would crash from time to time, particularly when first starting up. However, when pointing this out, some of these complainants also mentioned their internet was spotty at the time. Go figure.
- Lack Of Features: There were a few comments from customers wishing that Cin7 had some more specific features. A couple of people mentioned that they would like to see more integrations.
- Confusing Layout: A few customers mentioned that the interface (particularly in the back end) was a little clunky and, at times, difficult to navigate.
Positive Reviews & Testimonials
- Strong Onboarding: A lot of people were very pleased with the start-up process from Cin7, pointing out that they received plenty of help and excellent support to get them up and running.
- Breadth Of Features: Multiple customers mentioned that Cin7 comes with so many features that they haven’t even been able to fully utilize everything yet. Customers were very happy with the high quality and functionality of the features as well.
- Customizability: Many reviewers appreciated that the software seemed specifically created for their own retail business. People in the fashion industry, in particular, seemed very pleased with the product.
Integrations & Add-Ons
Cin7 integrates with a wide variety of companies and gives you some nice options in pretty much all aspects of the retail industry. Here are a few of the biggies, but you can always visit Cin7’s website for a full listing:
- Accounting: QuickBooks and Xero
- eCommerce: Magento, Shopify, Neto, BigCommerce
- Marketplaces: Amazon Seller, eBay, Joor, The Iconic
- Retailers: Nordstrom, Woolworth’s, Amazon, Walmart (coming soon)
- Suppliers: Synnex, TechData
- Logistics: 3PL Central, Amazon, Mainfreight, DHL
- Shipping: Shiptheory, ShipStation, StarShip IT, Shippit
- Marketing: MailChimp, Salesforce, Google Shopping
- Payments: Authorize.Net, Payment Express, TransferMate
Final Verdict
I am a huge proponent of plug-and-play systems that make me feel like an expert just minute into my trial or demo. I recognize that this is probably a character flaw and a basic insecurity of my own, which may need therapy. And needless to say, Cin7 does not fall into this category. And yet, it was hard not to be impressed with the system. While you may be initially thrown by the overall cost, Cin7 packs everything you could think of into its software, including a solid point of sale, integrations with processors and eCommerce platforms, and an exceptionally deep inventory management system.
I routinely get queries from business owners who are initially impressed with sleek, ready-to-use POS programs but find that they just aren’t robust enough in key areas like inventory or reporting. I’m happy to now have Cin7 in my pocket as a good alternative company to recommend to business owners who simply need more out of a point of sale or inventory solution. If you’re budget-conscious, the $299/month beginning price is probably going to be a sticking point, but if you are looking for a service that will almost certainly not leave you wanting, check Cin7 out. You won’t be sorry.
Matt Sherman
Point of sale writer at Merchant Maverick
Matt Sherman has been immersed in point of sale systems for over a year now. Previously, he spent 14 years in the newspaper industry, the majority of which was as the sports editor for a pair of weekly newspapers in suburban Portland, Oregon. He is a graduate of the University of Oregon where he majored in English because he knows where the money is. Matt is the father to a pair of energetic boys and can easily be distracted by Netflix, Amazon and HBO Go.
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There is a big learning curve and our implementation was an arduous process. The software itself seems to amazing but it’s integration with QBO leaves a little to be desired. Which more fields mapped, it turns off payments in invoices as we are still using QBO for the payment platform, and there were some bugs in installation. However the inventory mgmt aspect and cogs is far superior that what just qbo alone can do and worth it.
Organization Name: DirectGlow
Switched to Cin7 from brightpearl. More integrations, options and support for less money! Great on-boarding experience. Very satisfied so far.
Organization Name: Rustkote LLC
We have just completed the on-boarding process with Cin7 and everything was smooth, clear and concise. There were weekly zoom meetings throughout the on-boarding period. All the training videos were easy to follow and allowed all the staff to train on the new software in their own time.
Organization Name: Cin7
Hi Scott,
Thank you for this great review. We are glad to learn that our software could meet your business requirements. Thank you for being a Cin7 customer.
Kind regards,
Sam (Marketing Team)
Organization Name: Dean Davidson
Our onboarding was long (Couple of Months+) as we had specific requirements we wanted to fulfil before going live. The implementation Specialized Nyl Dela Cruz was excellent, patient and accommodating while we established workflows and set up the data.When we moved to post-live Support we were handed to Dan Tsany who was equally amazing in his support of our project. He always went above and beyond to answer our many questions in a timely fashion.We ran smoothly through Q4 with a growth of 112% in sales. Without Cin7 we would not have been able to fulfil the orders with the ease we did.Spending the time at the onboarding stage and asking questions has proved to be the key to a successful implementation. We still have much to learn about the system and everything it can do. Cin7 is a powerful tool if used to the full capacity. Like all systems, the data you put in will be a direct result to the data you take out. Step one is knowing what your end goal is.
Organization Name: Cin7
Hi Suzanne,
Thank you for this great review. We are glad to learn that our software could meet your business requirements. Thank you for being a Cin7 customer.
Kind regards,
Sam (Marketing Team)
Finally a system that works! Cin7 was exactly what I was looking for in order to grow my wholesale business. The onboarding and training for this program and been incredible. Arlyn Delacruz was who did my onboarding and she was fantastic and so helpful! Looking forward to many years of business with Cin7
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Cin7
Hi Courtney,
Thank you so much for this starred review! We are happy to know that Cin7 could meet your business expectations and that you had a pleasant experience with our onboarding team. We’ll make sure to share what you’ve written here with our onboarding team. We look forward to continuing to work with you and to find as many ways as we can to help your business.
Sincerely,
The Cin7 Team
This comment refers to an earlier version of this review and may be outdated.
Organization Name: MOROCCAN MOSAIC & TILE HOUSE
Overall: Cin7 helps and still getting my inventory, orders, client organized and easy to access in one placePros: Easy to use, different features, efficient, possibility of customizationCons: The part I didn’t like is to pay $3 to 4$ per $1000 to send client a link to pay. You guys should have your own merchant to process credit card like square.com and they charge about 2.5% to 3% as process fees. just suggestion!
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Cin7
Hi Samad,
Thank you for taking the time to give us your feedback. We’re so glad that Cin7 is making your life easier! The charge you mentioned is associated with our Payment Portal service, which allows customers to pay online instantly by clicking a button on the invoice. Stripe charges a fee for this service. We hope this helps. Please feel free to reach out to our support team if you have any further questions or concerns: https://www.cin7.com/company/contact-us/
This comment refers to an earlier version of this review and may be outdated.
Organization Name: St Croix Dock, Inc.
We first contacted Cin7 in October and told them what we were looking for. They sold their product as a one stop shop that would take care of everything we need, and would connect to Quickbooks Desktop seamlessly. We signed on with them in November and went live December 15th. Nothing in the system worked like it should. The main reason we signed on was the scanning ability of their warehouse management system. After we signed on and paid their fee, just after going live, they told us that system did not work and they pulled it out of the system. We know they knew this before we signed on because they spoke about it having issues for a long time. The connection to quickbooks was terrible. The wrong data was being pushed over, duplicate date, taxes on orders that did not even have tax. Day after day it was issue after issue. They had no good way to contact them so when you would try to report something it was a week until you would hear back, and who knows when anything would be fixed. We have spent almost 5 months now with a system that does not work, they will not refund you and let you leave, even though they admit the system does not work the way they said it would. We have over sold countless items because of the system. Inventory is way off and they have no help. We received an email stating gift certificates were not processing properly in quickbooks. On top of the initial fee of almost $4500US, they have been charging us $579US a month and will not stop billing us. We need help and need to get refunded from the crooked company with software that does not work, and actually makes your system corrupt due to the bad data being pushed to Quickbooks and the bad inventory, reporting taxes that do not even exist, and much more.
This comment refers to an earlier version of this review and may be outdated.