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Cin7 Inventory

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Cin7 Inventory Review

    Matt Sherman
  • 11 comments
  • Updated on:
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Date Established
2002
Location
New Zealand
Matt Sherman

Matt Sherman

Expert Analyst & Reviewer at Merchant Maverick
A former sports editor and journalist, Matt Sherman has been writing about and researching small business software since 2015, with a special emphasis on retail and restaurant sales. Matt's expert opinions are cited in various industry publications, including Fox Business. He is a graduate of the University of Oregon.
Matt Sherman
View Matt Sherman's professional experience on LinkedIn.



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11 Comments

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    Regina

    There is a big learning curve and our implementation was an arduous process. The software itself seems to amazing but it’s integration with QBO leaves a little to be desired. Which more fields mapped, it turns off payments in invoices as we are still using QBO for the payment platform, and there were some bugs in installation. However the inventory mgmt aspect and cogs is far superior that what just qbo alone can do and worth it.

    4
      Steve

      Organization Name: DirectGlow

      Switched to Cin7 from brightpearl. More integrations, options and support for less money! Great on-boarding experience. Very satisfied so far.

      5
      • Organization Name: DirectGlow
      Scott Beckstein

      Organization Name: Rustkote LLC

      We have just completed the on-boarding process with Cin7 and everything was smooth, clear and concise. There were weekly zoom meetings throughout the on-boarding period. All the training videos were easy to follow and allowed all the staff to train on the new software in their own time.

      5
      • Organization Name: Rustkote LLC
      Sam Banerjee

      Organization Name: Cin7

      Hi Scott,
      Thank you for this great review. We are glad to learn that our software could meet your business requirements. Thank you for being a Cin7 customer.
      Kind regards,
      Sam (Marketing Team)

      • Organization Name: Cin7
      Suzanne

      Organization Name: Dean Davidson

      Our onboarding was long (Couple of Months+) as we had specific requirements we wanted to fulfil before going live. The implementation Specialized Nyl Dela Cruz was excellent, patient and accommodating while we established workflows and set up the data.When we moved to post-live Support we were handed to Dan Tsany who was equally amazing in his support of our project. He always went above and beyond to answer our many questions in a timely fashion.We ran smoothly through Q4 with a growth of 112% in sales. Without Cin7 we would not have been able to fulfil the orders with the ease we did.Spending the time at the onboarding stage and asking questions has proved to be the key to a successful implementation. We still have much to learn about the system and everything it can do. Cin7 is a powerful tool if used to the full capacity. Like all systems, the data you put in will be a direct result to the data you take out. Step one is knowing what your end goal is.

      5
      • Organization Name: Dean Davidson
      Sam

      Organization Name: Cin7

      Hi Suzanne,
      Thank you for this great review. We are glad to learn that our software could meet your business requirements. Thank you for being a Cin7 customer.
      Kind regards,
      Sam (Marketing Team)

      • Organization Name: Cin7
      Courtney

      Finally a system that works! Cin7 was exactly what I was looking for in order to grow my wholesale business. The onboarding and training for this program and been incredible. Arlyn Delacruz was who did my onboarding and she was fantastic and so helpful! Looking forward to many years of business with Cin7

      5

        This comment refers to an earlier version of this review and may be outdated.

        Sam Banerjee

        Organization Name: Cin7

        Hi Courtney,
        Thank you so much for this starred review! We are happy to know that Cin7 could meet your business expectations and that you had a pleasant experience with our onboarding team. We’ll make sure to share what you’ve written here with our onboarding team. We look forward to continuing to work with you and to find as many ways as we can to help your business.

        Sincerely,
        The Cin7 Team

        • Organization Name: Cin7

        This comment refers to an earlier version of this review and may be outdated.

        Samad

        Organization Name: MOROCCAN MOSAIC & TILE HOUSE

        Overall: Cin7 helps and still getting my inventory, orders, client organized and easy to access in one placePros: Easy to use, different features, efficient, possibility of customizationCons: The part I didn’t like is to pay $3 to 4$ per $1000 to send client a link to pay. You guys should have your own merchant to process credit card like square.com and they charge about 2.5% to 3% as process fees. just suggestion!

        5
        • Organization Name: MOROCCAN MOSAIC & TILE HOUSE

        This comment refers to an earlier version of this review and may be outdated.

        Marketing Cin7

        Organization Name: Cin7

        Hi Samad,
        Thank you for taking the time to give us your feedback. We’re so glad that Cin7 is making your life easier! The charge you mentioned is associated with our Payment Portal service, which allows customers to pay online instantly by clicking a button on the invoice. Stripe charges a fee for this service. We hope this helps. Please feel free to reach out to our support team if you have any further questions or concerns: https://www.cin7.com/company/contact-us/

        • Organization Name: Cin7

        This comment refers to an earlier version of this review and may be outdated.

        Todd Fulton

        Organization Name: St Croix Dock, Inc.

        We first contacted Cin7 in October and told them what we were looking for. They sold their product as a one stop shop that would take care of everything we need, and would connect to Quickbooks Desktop seamlessly. We signed on with them in November and went live December 15th. Nothing in the system worked like it should. The main reason we signed on was the scanning ability of their warehouse management system. After we signed on and paid their fee, just after going live, they told us that system did not work and they pulled it out of the system. We know they knew this before we signed on because they spoke about it having issues for a long time. The connection to quickbooks was terrible. The wrong data was being pushed over, duplicate date, taxes on orders that did not even have tax. Day after day it was issue after issue. They had no good way to contact them so when you would try to report something it was a week until you would hear back, and who knows when anything would be fixed. We have spent almost 5 months now with a system that does not work, they will not refund you and let you leave, even though they admit the system does not work the way they said it would. We have over sold countless items because of the system. Inventory is way off and they have no help. We received an email stating gift certificates were not processing properly in quickbooks. On top of the initial fee of almost $4500US, they have been charging us $579US a month and will not stop billing us. We need help and need to get refunded from the crooked company with software that does not work, and actually makes your system corrupt due to the bad data being pushed to Quickbooks and the bad inventory, reporting taxes that do not even exist, and much more.

        1
        • Organization Name: St Croix Dock, Inc.

        This comment refers to an earlier version of this review and may be outdated.

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