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Clearent Intelligent Processing Review

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Date Established
2005
Location
Clayton, Missouri
Chris Motola

Chris Motola

Finance Writer at Merchant Maverick
Chris Motola is a writer, programmer, game designer, and product of NY. These days he's mostly writing about financial products, but in a past life he wrote about health care and business. He's a graduate of the University of Central Florida.



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3 Comments

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    Frankie Tello

    Organization Name: Otto gates

    Ran a payment for a customer on the mobile app everything says it went through but no payment was ever processed. Clearent still charged us for service we are missing over 300.00 from that transaction. We contacted them and we were told tough luck. We are canceling our contract and sticking with QuickBooks.

    1
    • Organization Name: Otto gates
    Eagle Nest

    WE HAVE BEEN A CLEARENT CUSTOMER FOR 5 YEARS. WE CLOSED THE HOTEL BUSINESS FOR A VARIETY OF REASONS INCLUDING COVID. OUR REP SAID WE WOULD NOT BE CHARGED THE EARLY TERMINATION FEE SINCE WE WERE FORCED OUT OF BUSINESS. WE WERE CHARGED THE EARLY TERMINATION FEE. ADDITIONALLY WE WERE TOLD OUR ACCOUNT WAS CLOSED. SEVERAL WEEKS LATER WE CONTINUE TO BE CHARGED MONTHLY SERVICE FEE. I’VE CONTACTED THE CUSTOMER (NO)SERVICE DEPARTMENT. WHEN I TOLD THEM THE REP SAID I WOULD NOT BE CHARGED THE EARLY TERMINATION FEE, THEY SAID THE REP LIED. THEY TELL ME TO READ MY CREDIT CARD AGREEMENT. IF YOU HIRE THIS COMPANY PLAN ON AN UGLY EXPENSIVE DIVORCE AND DON’T BELIEVE ANYTHING THE SALES REP TELLS YOU UNLESS HE SUGGESTS A DIFFERENT PROCESSING COMPANY.

    1

      This comment refers to an earlier version of this review and may be outdated.

      Cathy Hofmann

      Organization Name: Premium Imports, Inc

      When they have funding problems, they always lie and say it is the bank’s fault. It takes HOURS to get a supervisor. By the time I can get a supervisor, they will admit they created the problem and make up a solution to get the customer off the phone. They don’t understand or care that small businesses depend on daily deposits to make payroll, pay for inventory and just run their businesses. They level of untruths and out-and-out lies is amazing.

      1
      • Organization Name: Premium Imports, Inc

      This comment refers to an earlier version of this review and may be outdated.

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