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Clearent Intelligent Processing Review

    Chris Motola
  • UPDATED

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Chris Motola

Chris Motola

Expert Analyst & Reviewer at Merchant Maverick
An expert in personal and business loans and financial health, Chris Motola has been writing about small business finance and payments for over 5 years. He has been cited in various industry publications, including Forbes Advisor, GoBankingRates, and Medium. Chris is a graduate of the University of Central Florida.
Chris Motola
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5 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    Eagles Nest

    Organization Name: Qill Development

    Clearent charged us early termination fee (after 5 years of being great customer) and continued to charge monthly fee when the sales rep indicated they would not. We tried to reinstate our service when we discovered they charged the fee. They refused to refund the fee or reinstate our account. Clearent customer service said their rep lied to us when he told us we would not be charged the early termination fee. Would suggest you not believe anything a sales rep tells you and when in doubt they will rip you off.

    1
    • Organization Name: Qill Development
    Andrew Neymsn

    Organization Name: T2 Armory LLC

    I originally signed up for credit card processing through PAI. Clearent took over PAI so my account transferred. They quickly increased my monthly costs almost doubling them. Then earlier this year they increased my fees again almost doubling them again. I was upset and called them. They originally told me they would fix it. Then they never did so I called again and they said the new fees would stay so I asked to close my account. They said I could email the cancelation form to [email protected]. I sent that cancelation request in June. I never received a response. I sent several follow-up emails and still no response. They have since charged me two more monthly fees and another annual fee. They will not respond and I have done what they said I needed in order to close this account. I have not used their services for several months and the need to refund the charges that they applied after my cancelation request. They are ripping businesses off.

    • Organization Name: T2 Armory LLC
    Frankie Tello

    Organization Name: Otto gates

    Ran a payment for a customer on the mobile app everything says it went through but no payment was ever processed. Clearent still charged us for service we are missing over 300.00 from that transaction. We contacted them and we were told tough luck. We are canceling our contract and sticking with QuickBooks.

    1
    • Organization Name: Otto gates
    Eagle Nest

    WE HAVE BEEN A CLEARENT CUSTOMER FOR 5 YEARS. WE CLOSED THE HOTEL BUSINESS FOR A VARIETY OF REASONS INCLUDING COVID. OUR REP SAID WE WOULD NOT BE CHARGED THE EARLY TERMINATION FEE SINCE WE WERE FORCED OUT OF BUSINESS. WE WERE CHARGED THE EARLY TERMINATION FEE. ADDITIONALLY WE WERE TOLD OUR ACCOUNT WAS CLOSED. SEVERAL WEEKS LATER WE CONTINUE TO BE CHARGED MONTHLY SERVICE FEE. I’VE CONTACTED THE CUSTOMER (NO)SERVICE DEPARTMENT. WHEN I TOLD THEM THE REP SAID I WOULD NOT BE CHARGED THE EARLY TERMINATION FEE, THEY SAID THE REP LIED. THEY TELL ME TO READ MY CREDIT CARD AGREEMENT. IF YOU HIRE THIS COMPANY PLAN ON AN UGLY EXPENSIVE DIVORCE AND DON’T BELIEVE ANYTHING THE SALES REP TELLS YOU UNLESS HE SUGGESTS A DIFFERENT PROCESSING COMPANY.

    1
      Cathy Hofmann

      Organization Name: Premium Imports, Inc

      When they have funding problems, they always lie and say it is the bank’s fault. It takes HOURS to get a supervisor. By the time I can get a supervisor, they will admit they created the problem and make up a solution to get the customer off the phone. They don’t understand or care that small businesses depend on daily deposits to make payroll, pay for inventory and just run their businesses. They level of untruths and out-and-out lies is amazing.

      1
      • Organization Name: Premium Imports, Inc

      This comment refers to an earlier version of this review and may be outdated.

    Comments are closed.

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