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Contactually Review

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Contactually Review

  • 6 comments
  • Updated on:
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Date Established
2011
Location
Washington, DC
Erik Robie

Erik Robie

Erik is a writer, small business developer, and photographer, making his home in Northern Colorado. He has been publishing his writing for 15 years, and occasionally sells his photos when he can pull himself away from the keyboard. When he's not writing the CRM, HelpDesk, and Shopping Cart categories for Merchant Maverick, he can usually be found on his mountain bike, playing volleyball, hiking with his camera, or keeping the local coffee shops in business.



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6 Comments

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    alex

    I’ve been a faithful user of Contactually since 2013… but it has been going down hill. It is slow, locks up constantly … the list goes on. I feel like I am held hostage due to the fact that I have so many contacts locked up in this app… It just all sucks. Since Contactually revamped and updated their interface, I now find myself clicking around twice as much to get the same tasks done. What a shame.

    1
      alexd

      Contactually has a great interface, but as you add more and more contacts, the app just isn’t there. Their search mechanism constantly fails and there has been little if no upgrades or efforts to fix any of it since I started using the PAID platform since 2013!

      2

        This comment refers to an earlier version of this review and may be outdated.

        mike

        DO NOT TRUST CONTACTUALLY WITH YOUR DATA. Their cloud software is buggy and they have lost a significant number of my contacts that were stored in their online database. Additionally I have lost the ability to filter and sort my contacts by tags which is a key feature of Contactually. Because I can no longer pull tagged lists of my prospects, leads and clients, I am unable to keep my sales pipeline going. As any salesperson knows, this is the lifeblood of a company.I contacted Contactually to report the issue and let them know that this bug was preventing me from selling my product. Their response “Admittedly, you are one of the first users to report this problem, which means we don’t have an estimated timeline for resolution. As more users report this issue, we’ll be able to identify consistencies and identify where the issue originates. This will then allow us to develop and deploy a fix. We will definitely get in touch with you on any progress that we make. ” That’s great and all, but does Contactually expect me to pay $49.99/mo and wait around until some undetermined date when they fix the bug? While my company dies a slow death of lost sales because their software doesn’t work?A CRM is an essential core system of any company. If it’s broken it needs to be fixed quickly. Contactually’s attitude proves that their company and their software is not ready for prime time.

        1

          This comment refers to an earlier version of this review and may be outdated.

          Gerald Griffin

          We did beta testing for Contactually’s new Teams function a while back and the product is amazing. It is one of the few products that incorporates an intuitive follow up system, easy contact management, auto sales pipelining, team assignments, and social CRM data to provide a complete solution. Considering my company specializes in designing solutions for other businesses, this was a huge help on our front. Kudos on a job well done!-Gerald Griffin (Solutions Art, LLC)

          5

            This comment refers to an earlier version of this review and may be outdated.

            Zvi Band

            Erik,
            Thank you for the in-depth review – you’ve definitely done your homework!

            The whole team is so glad that you had an overall positive experience with Contactually. You can see that in the 2 short years that we’ve been building the product, we’ve been very busy!

            You, and a few of the reviews your cited, noted that there are still some rough edges. Absolutely, and that’s something we aren’t ashamed to admit. Our focus has been learning as much as possible about what our customers need, and how we can help them. As such, we had to break a few eggs along the way. Luckily, we’re at a point where people such as yourself are finding Contactually so valuable that they’re running into these rough edges. We’ve been dedicated on building a perfect experience from here on out, so watch us 🙂

            -Zvi

              This comment refers to an earlier version of this review and may be outdated.

              Amad Ebrahimi

              No problem Zvi, I’m happy to hear that you liked the review. We’ll keep an eye on Contactually and update accordingly.

              Best,
              Amad

                This comment refers to an earlier version of this review and may be outdated.

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