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CoreCommerce Review

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CoreCommerce Review

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Date Established
2008
Location
Franklin, TN
Liz Hull

Liz Hull

Liz Hull is a writer for Merchant Maverick. In her three years with Merchant Maverick, she has tested and reviewed over 40 eCommerce platforms and published two ebooks on the topic of online selling. Liz has also been published in Startup Nation and Home Business Magazine Online. Liz has a BA in English and Spanish from George Fox University.



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9 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    Angelina Scarton

    They deleted my website. Oops.Had a staff of 8 people to get that content on there, and these jerks said they accidentally deleted it and can’t do anything about it. Told me they would fix it, and 4 months later there’s nothing on it. Use another company or your business will be run into the ground.

    1
      michael allen

      Been with them about 5 years and have seen a constant deterioration in service. Recently have had down time and support is helpless.. just keep saying it is at the highest level and the developers are working on it. We are completely out of business till it fixed. RUN do not walk to another provider.

      1

        This comment refers to an earlier version of this review and may be outdated.

        Baruch Ben Daniel

        CoreCommerce service triggered old orders for fulfillment that lost me a LOT of time and money, they wouldn’t do anything about it, the said they forwarded the issue to their developer team but months later another employee said nothing had been done. Then I asked them to close my account but they billed my credit card for another $39.95 after I moved to another company. They refused to refund the money because of their convenient non-refund policy. I found the staff at Core Commerce lacking in honesty and competence in several ways, they lie to cover their mistakes rather than correct them, they blame their mistakes on you or other companies, they refuse to provide logs when asked, while other companies provide their logs within hours of request. CoreCommerce doesn’t deserve anyone’s business, if they make a mistake they will not take accountability. Keep a wide birth of CoreCommerce.

          This comment refers to an earlier version of this review and may be outdated.

          James

          2 stars because I am generous. First thing to note, their prices have drastically increased recently. Secondly, their system has been breaking more and more recently. I believe this is directly related to their management’s choice to outsource almost all of their development overseas to india, china, and russia. Their front line support is always friendly and willing to help, but it is often the case where they do not have the tools or ability (or time) to handle anything more complicated than basic troubleshooting. I understand ecommerce systems are complicated but when things that used to work suddenly stop and the only response is “well we can’t reproduce it so it can’t get fixed until we can” you start to get frustrated really fast, especially when you detail exactly what happened and when. When I first signed up with them a year ago things were working great but things have gone downhill quickly and I would seriously advise against using them until they can get their act together and pay good people to do good work and get their systems and support running well. Reading reviews given by past employees does not paint a nice future for this company unless things change.

          1

            This comment refers to an earlier version of this review and may be outdated.

            Jason

            If there was 0 stars, it would be too much for them.1. Customer service is so bad that i cant even start to describe it.Example: My entire website ceased to be able to display images, its been 2 weeks and they are still pushing the issue around with no fix in sight. The same person can be asking me the exact same question multiple times in a row each time even after i answer it.2. Login Page randomly goes down every so often.3. The entire system is so complicated, that even myself being in the IT line as a systems and network admin, find this the most needlessly complicated and unplanned. Options for making changes are hidden in the wierdest corner of the administration page and is impossible for any one to figure things out without screaming to the help desk which takes an average of 24 hours to 72 hours to respond. And min you, their respond is usually a DEFAULT text book answer… and its not like i cant find that text book answer in the FAQ.4. Most of the time, the customer service just scans your query and replies straight from the FAQ. Never once have i had a reply in which i didnt need to type out in BOLD and CAPS the SPECIFICS of my query, over and over again.

            1

              This comment refers to an earlier version of this review and may be outdated.

              Carla Scholz

              If there was a rating for zero stars, I would give it that. This is the MOST COMPLICATED system ever, and the customer service is absolutely deplorable.

              1

                This comment refers to an earlier version of this review and may be outdated.

                lee

                Corecommerce has terrible service. On hold over an hour every time I call in for assistance.

                1

                  This comment refers to an earlier version of this review and may be outdated.

                  Darren Gregory

                  Have you tried the “chat” function on the website? … I’ve got to talk with someone within 5 minutes maybe 19 out of 20 times

                    This comment refers to an earlier version of this review and may be outdated.

                    Darren Gregory

                    I moved http://www.annies-closet.co.uk from wix, (which is really weak on everthing but presentation) to Corecommerce a couple of months ago, after using trial periods of every other eCommerce offering out there. For somebody who only “tinkers”, I found CoreCommerce was the only one that allowed enough customisation to go with the strong backend store. The store side of their offering is very strong, in particular, NOT having to use stupid coupon codes to offer product discounts. Their Customer support is very helpful, but it is alarming to be told that they aren’t taking any development requests, (or some things that I class as bug fixes) for at least 6 months … Not as bad as Wix, who are incapable of doing anything for a customer, but not as good as I would hope for.

                    4

                      This comment refers to an earlier version of this review and may be outdated.

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                    Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity. The editorial content on this page is not provided by any of the companies mentioned and has not been reviewed, approved or otherwise endorsed by any of these entities. Opinions expressed here are author’s alone.