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Future Payment Technologies (Crescent Processing Company) Review

    Tom DeSimone
  • 68 comments
  • Updated on:
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Date Established
2005
Location
Dallas, TX
Tom DeSimone

Tom DeSimone

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Based in New York’s Hudson Valley, Tom has written for Merchant Maverick since 2013. His work is cited by publications including TechCrunch, Washington Business Journal, and Bank Advisor. He currently serves as Product Manager.
Tom DeSimone
View Tom DeSimone's professional experience on LinkedIn.



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68 Comments

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    Matt

    We signed up with Crescent Processing who now operates as Future Payment Technologies. I am very unhappy. Long term contract that I am stuck in because of my father who was fooled into signing up. The rates are higher than anywhere else I have seen. It’s always very hard to understand the actual rates being taken out because they vary for each transaction. They also don’t provide very good reports to see the actual fee breakdown. Many times the fee names are very vague and it’s hard to know what they are even for. I was hit with an unexpected $98 corporate fee which I don’t see in the contract and there doesn’t seem to be any good reason that would be added. There are a number of various fees they take out which really make this one of the most expensive payment processors you could choose.Their fees tend to be about 5% taken out of each transaction. Then there is also an additional Merch Fees withdrawal taken each month. Just their Merch fees withdrawal is about the same as the total amount I would pay with other processors. Then add the money that is already being taken out of each transaction and it’s just way too much. The final rate probably ends up being closer to %8 when I add the numbers up.If you are a seasonable business then absolutely do not sign up with this company. If the high rates weren’t bad enough you will also be hit with around $45 of merch fees taken out each month if you have no payments to process that month.If you want to cancel early that also costs a few hundred dollars. If you have more than a year left on your contract it’s definitely worth it just to get out!Stay far away from this company!

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      This comment refers to an earlier version of this review and may be outdated.

      matt

      Very unhappy. Long term contract that I am stuck in because of my father who was fooled into signing up. The rates are higher than anywhere else I have seen. It’s always very hard to understand the actual rates being taken out because they vary for each transaction. They also don’t provide very good reports to see the actual fee breakdown.If you are a seasonable business then absolutely do not sign up with this company. If the high rates weren’t bad enough you will also be hit with around $45 of merch fees taken out each month if you have no payments to process that month.Random $98 corporate fee added which were not aware of.If you want to cancel early that also costs a couple hundred dollars.Stay far away from this company.

      1

        This comment refers to an earlier version of this review and may be outdated.

        MARK WICKLINE

        These thieves don’t earn 1 Star, A ZERO is much more accurate. I Hate to admit but I worked for this Outfit for 1 day. (08/14/2015) I had 3 so called leads. And I ran 16 (Cold Calls) speaking with Merchants. My 1st lead was a towing company in Nicholasville, KY, 1st Lead didn’t go to well, it was KB Towing owned by kevin that was tied in with his Fathers used car lot. I spoke with kevin and he tells me “I will have to wait for his Father”. I sat in my truck and waited around 30mins, his father arrived and I waited probably another 10 mins before I went inside buisness. I introduced myself to his father and told him why i was there I said “I am here to save you money on credit card processing” His father declined so I called my Boss (LOL) When I was training I was never to use the word BOSS but to refer to him as Customer support team. So I put MR BRANDON on the phone to speak with Father. Phone is handed back to me and he say’s this is (2 buisness) talk with Kevin. I could tell that kevins dad was pulling the springs and he was still in the same small office. I opened my Tablet to show Video (LOL) another word I was never to use. So I asked “Can I show you something” Video gets about half way through and they asked me to leave. I am pretty persistant so I try to show them the different types of terminals and being EMV compliant by Oct 1st 2015 and the repercussions if they are not. That’s when they say “Leave or we will call the police” Well thats good enough for me, so I drive down the street a little ways and call my BOSS (LOL) I Tell him what had transpired and he says just work the area for potential Buisness and call me back in 45mins (Which i didn’t talking to him every 1/2 hr just meant I would not be speaking with buisness owners) being such a GENUIS he should know that is (COUNTER PRODUCTIVE). I worked the area (COLD CALLING) I went to every buisness that was open. I worked 1 whole side of the street, then the opposite side Door to Door. Anyways I did not get a yes from anyone. I talked to owners of 19 buisness from 9:00am to 6:30pm Thank God I never sold a Merchant anything. I have the World at my fingertips as most of us do. The (INTERNET) And I partly blame myself for not doing my Homework. I am 45yrs old and I have made an HONEST living my whole life. In reality I am still Employed by Futurepay Tech, I already have appointments in my E-mail for Monday 08/17/2015. To sum it up 08/14/2015 was my 1st and last day. I will not alter my MORALS for anyone. Reading all these Comments makes me feel ashamed, that I could have potentialy STOLE some buisness owners money for my own gain. **** Futurepay Crescent or whoever the **** you are. There is a special place for all of ya down below. MARK WICKLINE

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          This comment refers to an earlier version of this review and may be outdated.

          Christie Balow

          I would give less stars if I could. It would take more time than I have to recount every issue I have with them. Right from the beginning they lied. They told me I had to sign something showing that I was receiving a copy of the rates, but that I could think about our meeting and make a decision later. The rep pulled a bait and switch. After I read the document, I signed where he indicated. A few days later we received the terminal and I found out he had us sign a contract, and we were stuck for 3 years. For three years, I was the person who called. When I tried to cancel, they said I wasn’t on the account and refused to speak to me. When we did a conference call, then I was told the term was now four years. When I asked for a copy of the contract, he told me they couldn’t fax. After we asked for his name and employee ID, he said he could fax. He never did. We tried twice to get a fax. That’s where I’m at now. Wish me luck. They cost us more than we ever made using their service.

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            This comment refers to an earlier version of this review and may be outdated.

            Brad

            Our contract with Crescent ended and we switched to a different processing company about two years ago. Well for those two years they continued to charge us the monthly processing fee. We’ve called countless times and have gotten no where with their terrible customer service. The CSR’s are poorly trained, rude, and entirely unhelpful. Most recently they told us they would be charging us $700 for the machine we leased and have here waiting to be returned to them as soon as they send us the shipping label. Alas we are still awaiting our label and debating closing out our business account to stop them from charging us for services we haven’t used in two years. We’re still hoping to get this resolved so we don’t have to do that and inconvenience our customers but its looking like we won’t have a choice.

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              This comment refers to an earlier version of this review and may be outdated.

              Thomas Boyd

              I just tried to cancel my service with crescent processing & was told it would cost me $350 to cancel outside of my renewal month. Since I have fulfilled my original 4 year commitment I feel that this is a very unfriendly way to conduct business. I also think that this was not fully communicated to me at the time I started. I would not recommend doing business with this company.

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                This comment refers to an earlier version of this review and may be outdated.

                Stacy Arthurs

                Crescent Processing deducted $1170.00 from my bank account saying it was duplicate transactions. My customers and their banks have proof that the money was deducted the day the card was swiped in my office and never re-deposited. Crescent Processing will not resolve this issue and I don’t seem to have any recourse.

                  This comment refers to an earlier version of this review and may be outdated.

                  Tracy nguyen

                  Crescent is such horrible service, the flash rate fees approximate about 4.0 % weigh higher than any other merchants service that I had known. I changed to bbva compass bank with flash rate fees is 1.92% which saving for my business several thousands dollars yearly. I am very satisfy with bbva compass bank service when ever you are looking for help they will coming to your business without hesitate. ( helping and solving your problem with technical issue, or any question concern)they are the best.Talking about crescent service (omg )Customer service is worst experience that I ever encounter with. I asked them for my last year tax form. You know this month is February we need file the tax for employee and the answer is wait until the April, that sounds are ridiculous to me, because it is too late for the other employees file their own taxing. Think before you stay with them.

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                    This comment refers to an earlier version of this review and may be outdated.

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