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DEAR Inventory

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DEAR Inventory

  • 9 comments
  • Updated on:
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Date Established
2012
Location
Sydney, Australia
Jon Titterington

Jon Titterington

Writer at Merchant Maverick
Jon Titterington is a writer from Los Angeles, California. He first started working in tech in 2006.



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9 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    Scott

    Organization Name: Sprinter Store

    We use Dear and have for a year. We’ve become more and more disappointed with how the system works. We use a mixture of woocommerce, dear, and shipstation. Sometimes it works as intended and sometimes it does not at all. What is even worse is if you point out how the system is erroring then the customer service will blame you for the problems and suggest you do things to accommodate the system instead of actually looking at the code. For example, you are supposed to be able to pull your products from Woocommerce into Dear using the integration tab. However, this only works sometimes. If Dear errors and does not create the connection between the product and the SKU then it will randomly select a SKU. If you are not careful then you are sending the wrong product. I’ve talked to customer service 4 times about this problem through chat and email. They had me reload the products 3 times and none of the times fixed the problem. I told them that I had already done that and they kept telling me to do it again. Finally, the last suggestion was to load the product from Dear into Woocommerce. The problem with that is that Dear never pulled all the data from the listing in Woocommerce which means your content on the page will be destroyed and possibly other things like shipping weights and dimensions. You would have to know that beforehand or you lose everything. Despite all this, they won’t look at the system having problems because it’s obviously the customer’s fault. We are looking for a new solution because this is just one of the issues we’ve encountered with the system. I’d avoid Dear if you can.

    2
    • Organization Name: Sprinter Store

    This comment refers to an earlier version of this review and may be outdated.

    Kara

    Organization Name: Waxing Kara Honey House

    We are a manufacturing facility and retail store. We’ve tried a few systems and were unsuccessful. A year ago, I was searching with every ounce of energy that I had for a reliable inventory management solution. I was so completely enamoured with DEAR. After the last failed attempt in implementing a system that I put two years of time and trouble into I saw so much potential in DEAR. Something else that was very important to me was that there were outside firms that could support product implementation. I thought if I had a objective experienced third party involved it would save time and money trying to figure everything out ourselves. The videos on the site are dry and dull. I found myself dozing off. While the interface is better than the last system we tried, it is clearly lacking as described above. They encouraged me to get involved in their community to vote on change and suggest changes. The one time I did, I got an arrogant response to a valid point from the developer that it was “designed deliberately that way” I lost interest in being involved with that kind of a community. I lost track of how much time implementation was taking. In the last month I came to realize that we spent $10K on consulting fees and still there are major issues with the way that DEAR is interacting with our site. We even went so far as to move our web host because DEAR would not accept responsibility for site performance issues that we experienced and everything, in hindsight after a long wild-goose-chase indicates the issue is with DEAR. We moved to the most prominent, most expensive web host for our technical needs and within 4 days my site was down for 8 hours, then for 32 hours. It took 5 days for someone from DEAR to respond with answers to our questions, but miraculously the issue that took our site down went away (mostly). I would not recommend this system unless you have a lot of time, energy and money to invest. Expect issues and expect to have to fix them yourself. I am completely disappointed.

    2
    • Organization Name: Waxing Kara Honey House

    This comment refers to an earlier version of this review and may be outdated.

    Rick Clark

    Organization Name: RevereIM

    Dear Systems is no doubt a good inventory system and it has helped us improve our client’s accounting and COGS significantly, but potential users should be aware that the Shipping Integration for UK users is very limited without incurring additional costs. There are requests on the community forum but these have not been progressed.If you have been used to good shipping integrations with packaging unit management you may wish to drill down into this before buying Dear.

    4
    • Organization Name: RevereIM

    This comment refers to an earlier version of this review and may be outdated.

    Brandon

    Dear is an excellent and powerful system. I have used the trial and been blown a way on how easy the system is to use. Customer support has been excellent and they always make sure if there is anything they can help you with. Dear has made my business alot more steamline for inventory management, and integrates directly through my xero accounting software and magneto store. The subscription price for dear is good and you get what you pay for and more. Being a cloud system myself and my business partner can collaborate our work at the same time which was a important issue for us. We did alot of research on these types of systems and came down to 2 choices. Dear or Unleashed. Dear blows unleashed out of the water in my opinion and i couldnt recommend dear systems enough. Thank you.Brandon.

    5

      This comment refers to an earlier version of this review and may be outdated.

      Jim

      Hi Jon,

      As this review is nearly a year old, wanted to see if you still thought of DEAR as highly. My company is both a retailer and a manufacturer, and we’re looking to make the move from Stitch to Dear because of Dear’s robustness on the manufacturing side. I was all but sold on them a month ago, but have also been a bit underwhelmed with their support to date (and we’re still in the sales cycle!). I use Stitch’s live chat and support quite a bit, so don’t want to go through the hassle of switching over to Dear only to find they are unhelpful in setup/issue resolving.

      Thoughts?

      Thanks!

      Jim

        This comment refers to an earlier version of this review and may be outdated.

        Jon Titterington

        Jim,

        Thanks for the question.

        I have not revisited DEAR Inventory since this review was posted.

        My advice to people is to always go with the person/organization you have a good relationship with. If you feel like you’re not getting the attention you need from DEAR’s support staff, then I’d be hesitant to push you their way. Ultimately what it comes down to is, how much time and energy are DEAR’s features going to save you on a day-to-day basis? And how often do you typically interact with support?

        As you insinuated, if they’re not giving you much attention during the sales cycle, I doubt much is going to change once you’re a paying customer.

          This comment refers to an earlier version of this review and may be outdated.

          Greg

          Hello Jim:

          I was wondering what your company ultimately decided to do? We are also on Stitch Labs and have started looking for other potential providers. Since Stitch X came out the level of support on our current version of Stitch (think they are branding it Stitch Classic) has degraded. We are also looking at ways to save since the $499 price point is a bit much IMO based upon volume we have and services Stitch offers.

          Thanks,
          Greg

            This comment refers to an earlier version of this review and may be outdated.

            Charlene Swanson

            At first we were excited abt implementing this program at Eco Diva but their serious lack of support means that we most likely will not be able to continue with them. There is a serious lack of continuity as they can only be contacted via email and besides the time differences there is different rep each time that is not away of your past issues. We still aren’t able to use it properly four months later.

              This comment refers to an earlier version of this review and may be outdated.

              Jon Titterington

              Charlene,

              What kind of issues are you having, that require you to contact support?

                This comment refers to an earlier version of this review and may be outdated.

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