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Debitoor Review

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Debitoor Review

  • 8 comments
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Date Established
2001
Location
Denmark
Chelsea Krause

Chelsea Krause

Managing Editor - Accounting
Chelsea Krause is a writer who has specialized in accounting for over three years and is a QuickBooks Certified User. She has a BA in English & Creative Writing from George Fox University and studied at the University of Oxford as well. She has been quoted in Forbes and her work appears in Startup Nation, Small Business Bonfire, and Women on Business.
Chelsea Krause



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8 Comments

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    Nicolas

    There is no helpdesk at Debitoor. I’ve been waiting a for a week for help with my Premium plus account. It’s a pity…

      This comment refers to an earlier version of this review and may be outdated.

      Katherine Miller

      I’m sorry to hear you’re having problems–Debitoor’s response time has been pretty good in my tests. What country are you in, and how have you tried contacting them? I’d suggest a social media post or two if you’re not hearing back via email, just in case your email somehow got lost or buried.

        This comment refers to an earlier version of this review and may be outdated.

        david

        Thank you also, Katherine for the fine review! Just an update from a perusal of Debitoor’s site (I haven’t personally tried the product yet). It seem the US is still not on the list, but there are quite a few countries that are listed.

        As for your comment that they don’t support partial invoice payments, it seems to me that they do. You can find instructions for this in their excellent knowledge base here:
        http://feedback.debitoor.com/knowledgebase/articles/338164-record-partial-payment-on-the-invoice. Debitoor seems like a very well done service based upon what I’ve seen on their site – a shame they aren’t in the US yet.

          This comment refers to an earlier version of this review and may be outdated.

          Katherine Miller

          Hi David,

          Thanks for your comment! In the paragraph where I mention lack of support for partial payments, I’m specifically comparing Debitoor’s free version to other free programs. Neither Debitoor’s free version nor Debitoor Premium include the partial payments feature (you’ll find that info at the bottom of the article you linked). Only Debitoor Premium Plus supports them, and even with that, you won’t be able to send updated invoices to your clients, unfortunately. Debitoor has a number of strong points, but advanced payment features aren’t among them–not yet, anyhow. But its Premium offerings are still pretty new, so it’s quite possible they’ll make advances in that area in the coming months.

          Best,
          Katherine

            This comment refers to an earlier version of this review and may be outdated.

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            kris

            I have been using debitoor for over a year now and absolutely loved it…………..until, i was unable to use my account anymore because the billing system has been changed, but I am still being charged for it even though I cant access it, im quite annoyed by this and cannot find any numbers in or near new zealand to contact anybody to resolve this. I really hope someone reads this and contacts me to remedy this, I will then change my rating to 5 stars quite happily. thank you.Kris Harding.

            1

              This comment refers to an earlier version of this review and may be outdated.

              Katherine Miller

              Hi Kris,

              While I’m not aware of any NZ phone number for Debitoor, have you tried emailing them at team@debitoor.com? I’ve always gotten fairly prompt responses that way. What methods of contacting them have you tried?

              Best,
              Katherine

                This comment refers to an earlier version of this review and may be outdated.

                Katherine Miller

                Hi Sasha,

                Thanks for the additional info on your YouTube channel and upcoming features. I’ve added it to the review.

                Best,
                Katherine

                  This comment refers to an earlier version of this review and may be outdated.

                  Sasha

                  Hi Katherine,

                  Sasha here from Debitoor. Thank you so much for taking the initiative and writing the most thorough review of Debitoor yet! I enjoyed reading it, and it’s great to get quite a valuable input from you on it. And thanks for checking different country versions too.

                  Following your review, I have put a suggestion to ‘Add customer email address from invoice” and “Copy a quote” to our Feedback Forum (you’re linking to it in the article). I think these are really good ideas – and perhaps we can look into them at some point, when we’re finished on working on some new stuff coming up.
                  One of the things that is coming soon – discounts. And you have just mentioned it too. We’ve just added an option for you to record the partial payment on the invoice, however your customer won’t get to see it – it’s just for your internal use – something to work on. And also the ‘Dashboard” option, we’re working on a little something with that too.
                  Regarding the Invoice Designer, I agree it may not be clear enough from the software that you can try customizing your invoice to see what it would look like, but to actually apply the changes to your invoice, you’d have to upgrade to one of the paid versions. We’ve set it this way to allow people to see what the invoice designer can do to the invoice before they decide whether or not to use it. Also, for some features like document storage, quotes or reminders, we let people try it for a limited number of times on the free plan while others, like reports, are not really suited for this kind of tryout and is therefore all dimmed. I agree with you that these limitations could be even more transparent and we’ll make sure to include it in our communication.

                  Again, thanks so much for your input – it’s a great read, and I have forwarded it to everyone in the team – we all appreciate it.

                  Have a great day

                  Regards
                  Sasha – Debitoor Support Team

                  P.S. Oh, we also have a YouTube channel – if you just look up Debitoor on YouTube

                    This comment refers to an earlier version of this review and may be outdated.

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