Due Review
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Expert Analyst & Reviewer
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Due
| Total Rating | 2.5 |
|---|---|
| Pricing | Good |
| Hardware & Software Requirements | Fair |
| Ease Of Use | Excellent |
| Features | Fair |
| Customer Service | Poor |
| User Reviews | Fair |
| Integrations & Add-Ons | Poor |
| Security | Excellent |
Pros
- Cloud-based
- Easy to use
- Competitive pricing plans
Cons
- Poor customer support
- No mobile apps
- Limited integrations
Due Overview
Due is no longer in business. If you are looking for small business invoicing software, take a look at Invoice Ninja or FreshBooks instead.
Tired of manual invoicing and waiting days (or weeks!) to receive checks from your clients? Step into 2020 and simplify your life with invoicing software — software like Due.
If you’re in search of complex accounting software that does it all or a system with advanced invoicing solutions, you’re in the wrong place — check out our other reviews for more robust software choices. However, if you want a simple, affordable invoicing solution, keep reading.
What stands out most about Due is how easy it is to use. Within minutes, you can sign up for a free account and start creating your first invoice. The dashboard is clean and so simple that it doesn’t matter if you have any prior business software experience to navigate. Due also offers a free plan, which is an ideal choice for freelancers with three or fewer clients. Payments can be processed through PayPal or Stripe, or you can sign up for Due Payments with payment processing rates starting at 2.8%.
Due also offers some other features that you can use to streamline your business, such as expense tracking, time tracking, and project management. Don’t be fooled, though. These features don’t stack up to the features you’d find in full-blown accounting software, and these features also come at a price — they aren’t available in the free version.
If strong customer service is at the top of your “must-have” list, Due may leave you feeling disappointed, as it lacks phone support. There are also just a few integrations, which would prove to be a problem for businesses that want lots of add-ons and integrations. However, customers that are looking for an easy invoicing solution have generally positive reviews about the software, so depending on your needs, Due’s cloud-based software may be the right choice for you. Keep reading to learn more about this software.
Table of Contents
Pricing
Due offers four pricing plans for its customers. The primary differences between each plan include the number of clients, the number of team members, and support options. Each plan can be tested with a 30-day free trial. You can sign up for a month-to-month payment plan, or you can choose to pay for a year upfront which nets you a 15% discount. No credit card is required at sign up, and you aren’t required to sign a contract.
Free Plan
Due’s Free plan costs $0/month and includes:
- Up to 3 clients
- 1 user
- Unlimited invoices
- Reports
- Stripe & PayPal payments
Basic Plan
Due’s Basic plan is priced at $7.99/month and includes all features from the Free plan, plus:
- Up to 10 clients
- Up to 3 users
- Unlimited expenses
- Unlimited time tracking
- Unlimited projects
- Recurring invoices
- Archived invoices
- Due, Stripe, & PayPal payments
- Payment reminders & late fees
Pro Plan
The Pro plan costs $16.99/month and includes all of the features from the Basic plan, plus:
- Up to 15 users
- Up to 75 clients
Premium Plan
The top-tier Premium plan is priced at $27.99/month and includes all features from the Pro plan, plus:
- Up to 30 users
- Unlimited clients
- Priority support
Extra Costs
There are a few additional costs you might have to pay to get the most out of Due’s software, including:
- Additional Users: Additional users can be added to any plan at a cost of $3/month per person.
- Processing Fees: If you opt to use Due Payments as your payment processor, fees start at 2.8% per transaction. There are no hidden fees or monthly charges. Customized pricing is also available for users with more than $250,000 in monthly transactions or businesses that want a payment solution with upgraded features such as dedicated tech support and custom management tools.
Cloud-Based Or Locally-Installed
Due is a cloud-based service, so there are no downloads or installations required to use this software.
Hardware & Software Requirements
Since Due is cloud-based software, there are no special hardware requirements. As long as you have a working internet connection, you will be able to use the software. Due does not offer standalone mobile apps, although it can be accessed from any device with an internet connection.
Specific Size Of Business
Due is best for smaller businesses, freelancers, contractors, and anyone that wants easy invoicing without using complicated accounting software.
Ease Of Use
One of the standout features of Due is how easy it is to use. As one reviewer of the product stated: Due’s software doesn’t require you to be a financial expert. The UI is very intuitive and user-friendly. It’s nothing flashy, but the clean, simple design makes it easy to navigate among the software’s various features.
Features
Because Due is invoicing software, its standout feature, of course, is invoicing. However, that isn’t all the software has to offer. Due has a number of great features that make it easy to manage your business.
- Dashboard: Due’s dashboard is very user-friendly, even if you’ve never used invoicing software before. The dashboard provides an overview of your invoices broken down by outstanding payments, received payments, and overdue payments. You will also find a payments section that includes paid volume, refunds and chargebacks, and bank transfers. Sales and spending charts show your cash flow from month to month. There are also links to advanced reports. In the upper left corner is a drop-down menu that allows you to navigate through Due’s features, including: Invoicing, estimates, expenses, and projects.
- Invoicing: Due allows you to send one-time invoices or recurring invoices to your customers. Due has a very simple invoice template that can be customized with your company logo. In addition to common fields such as invoice number, payment terms, and due date, you can also add attachments, notes, and line items. While you won’t get the customization features you’ll find with other invoicing software, Due is a good choice for anyone that wants to send professional invoices quickly and easily.
- Estimates: You can also create estimates for your customers. Like its invoices, Due’s estimates are nothing fancy. However, you can customize them using your company logo. You can also add attachments, notes and terms, and line items.
- Contact Management: You can add information about your customers easily to your Due account. This software allows you to save information about your customers including name, business name, contact information, industry, language, and company size.
- Expense Tracking: You can track expenses using Due by uploading receipts or importing data from a .csv file. Expenses can be categorized, recurring expenses are supported, and you can send invoices to clients for expense reimbursement.
- Items List: Due offers a basic product list you can use to add your products and services. You can add the product name, description, and rate. Rates can be set as per item, per hour, or per day.
- Project Management: Due has a project management feature that allows you to keep track of your current projects. You can add tasks, control team access, and create workflows that can be accessed across multiple devices.
- Time Tracking: Time tracking is available through Due’s Project Management feature. Automated and manual tracking options are offered.
- Reports: This software only provides two reports: a P&L statement and an expense report.
- Multiple Currencies: Invoices can be sent in 100+ currencies.
- Multiple Languages: Invoices can be sent in 11 different languages.
Customer Service & Support
Due offers a few ways to get in touch, whether you’re ready to sign up for a paid plan, upgrade your existing service, or have questions about using the software. When compared to other software, Due does fall a little short in terms of methods of contact. Most notably, there isn’t a phone support feature.
Due also states that it aims to address all support tickets within 24 hours. However, a few basic inquiries sent as I was reviewing this merchant were responded to after nearly 48 hours. In the confirmation email, Due states: “If your question is clearly answered in our FAQ section we may not respond directly to your support ticket.”
If you have questions, you can get answers several ways, including:
- Email: Existing customers or anyone interested in getting started with Due can reach out via email for support.
- Support Form: Questions can be submitted directly to Due through its support form on the company website. Support agents are available to respond to questions Monday through Friday from 7:00 AM to 6:00 PM PST. Due also states that support agents are available for limited hours on weekends but does not specify times.
- Guides: There are a number of guides available on Due’s website targeted to specific groups such as freelancers, developers, and consultants.
- Videos: Due has a handful of videos on its YouTube channel. Unfortunately, there haven’t been any new uploads in quite some time, and the videos that are uploaded don’t cover everything the software has to offer.
- Help Center: Due’s help center offers answers to the most frequently asked questions, as well as software tutorials to help you get the most out of the software.
- Blog: Due has a blog that is updated frequently and tackles business and finance topics such as small business tool recommendations, cryptocurrency, and tax strategies.
- Social Media: Due has social media profiles on Facebook, Twitter, and LinkedIn.
User Reviews
Negative Reviews & Complaints
There are only a handful of reviews for Due online, but the available reviews do show that there are a few shortcomings that you should be aware of before signing up for this service, including:
- Customer Service: A common complaint among users is that Due doesn’t offer phone support. While the company does promise to respond to inquiries within 24 hours, customers found that wait times for a response were longer.
- Account Denials: A few customers complained about being denied for payment processing services after submitting an application. Due reviews each application, although the company is not specific as to what criteria is used to determine eligibility. Even when denied payment processing services, though, businesses can still use Due’s other features, such as invoicing.
- Lack Of Customizations: One complaint among users is that Due’s invoicing feature should offer more customization options.
- High Processing Fees: Another complaint is that Due’s processing fees are a bit steep for small businesses, and these rates are best suited for high-volume businesses.
Positive Reviews & Testimonials
Due doesn’t have a lot of reviews and testimonials, but the bulk of the reviews that are available are positive. Due received 2.8/5 stars (based on 10 reviews) from G2 and 5/5 stars (based on 3 reviews) on Capterra. Users most liked:
- User-Friendly UI: Users say that Due is easy to navigate and use, even for those with no prior experience with business software.
- Fast & Easy Invoicing: Users were overall pleased with the ease of creating and sending invoices. Users also liked how the invoices looked, although some expressed that additional customization options would be nice to have.
- Good For Freelancers: Multiple users praised the simplicity of the software, making it a good choice for freelancers that want to track time and send invoices without investing in and learning complex accounting software.
This is without a doubt the most useful invoice application for people who run side businesses or side gigs and need a simple way to look professional and making keeping track of finances easier.
Due is a great way to do all of your timekeeping and invoicing work. It has a super slick style that is very user friendly.
Integrations & Add-Ons
There are only a few integrations for Due. Due integrates with Stripe, PayPal, and Basecamp. API is also available for developers.
Security
Due is very transparent about the security measures it takes to protect user data. These measures include industry-leading encryption technology, standard cryptographic protocols and message formats including SSL and PGP, ongoing security updates, PCI-DSS card processing systems, and restrictive firewalls. The software also uses two-factor authentication and strong password controls.
In addition to these measures, Due puts an emphasis on security across its culture. This includes having an incident response plan in place, training all employees on security policies, and regularly testing security systems and processes.
Final Verdict
If you want simple invoicing software without all the bells and whistles, you probably won’t be disappointed with what Due has to offer. This is especially true if you’re a freelancer that only wants to invoice a few clients, as you can take advantage of Due’s free plan. However, if you have a larger business with multiple clients, want more advanced features, customization options, or strong customer support, another invoicing solution or even full-fledged accounting software may be the better bang for your buck.
Erica Seppala
Expert Analyst & Reviewer at Merchant Maverick
An expert in accounting, finance, and point of sale, Erica has been researching and writing about all things small-business since 2018. Erica's insights into personal and business finance have been cited in numerous publications, including MSN, Real Simple, and Reader's Digest. She is a graduate of Limestone College.
View Erica Seppala's professional experience on LinkedIn.
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