Advertiser Disclosure

Ecwid Review

    Kate Hoots
  • 21 comments
  • Updated on:
Advertiser Disclosure: Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity.
Kate Hoots

Kate Hoots

Expert Analyst & Reviewer at Merchant Maverick
An expert in online sales, Kate Hoots has been writing about small business eCommerce since 2020. A former journalist for the West Linn Tidings and the Wilsonville Spokesman, Kate boasts wide experience in business leadership and communication. She has a degee in English Literature from Lewis & Clark College.
Kate Hoots
View Kate Hoots's professional experience on LinkedIn.



The Merchant Maverick Seal of Approval 🏆

Ecwid



Visit Site

After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see Ecwid for yourself.

The Merchant Maverick Seal of Approval 🏆

Ecwid



Visit Site

After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see Ecwid for yourself.

To learn more about how we score our reviews, see our eCommerce Software Rating Criteria.
Leave a comment

21 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    Kathy Long

    Organization Name: Kat & Mouse Co.

    I’m an SEO on top of being a web developer. Ecwid is a nice store as stores go, but for SEO it’s really bad. Your most important pages for SEO are not your product pages. They are your category pages and Ecwid provides on way to write your metatags for those categories. Instead, they grab your category description to make the meta tag which is better than nothing, but it puts your category name as the meta title and that can be really bad. For example, some category titles in the site I’m working on now are “Baby,” “Corporate,” and “Realtor.” The store sells gift baskets for new baby celebrations, corporate gift baskets, and realtor client gifts, but none of that would appear in the meta title in search. We’d have to put those descriptors into the category titles to get them into the metatitles and that would really muddy up our category menu. That title would also then print to the page, leaving us with the inability to show one thing in Google and another on the category page. People have been complaining about this for years but Ecwid has not stepped up to the plate to fix the problem. I would never recommend Ecwid because of this. There are too many other good options out there to risk destroying your ability get found in search.

    1
    • Organization Name: Kat & Mouse Co.

    This comment refers to an earlier version of this review and may be outdated.

    Kara

    One of the benefits of having the business plan is “phone support” . In order to contact them you have to start a chat, then they try to talk you out of phone support and say the chat is better. “We’ve put our phone support on a scheduled basis so that we can provide you with the same detailed help as we do online in our live chats. I suggest you let me help you in the chat. Our phone agent won’t be able to show every step on screenshots as they only can speak.” I insisted and when she gave me the form to fill out , it didn’t work. She said she’d schedule it, but didn’t. I chatted with another specialist, and she also tried to convince me not to use phone support. When I insisted she gave me the same form that didn’t work. Anyhow, phone support has a lag of about 24 hours. I’m not sure why they say phone support is an option.

    1

      This comment refers to an earlier version of this review and may be outdated.

    More Comments

    Leave a Reply

    Your email address will not be published. Required fields are marked *

    Your Review

    Comment moderation is enabled. Your comment may take some time to appear.
    Please read the "User Review and Comment Policy" before posting.

    Get Started With A Top Pick! 🏆

    Ecwid gets our expert seal of approval.

    Our team of experts spends hours on every review so that we can find the best companies to recommend to our readers. Ecwid made the cut!

    Learn More About Ecwid

    Get started with no commitment today.

    Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity. The editorial content on this page is not provided by any of the companies mentioned and has not been reviewed, approved or otherwise endorsed by any of these entities. Opinions expressed here are author’s alone.

    The vendors that appear on this list were chosen by subject matter experts on the basis of product quality, wide usage and availability, and positive reputation.

    Merchant Maverick’s ratings are editorial in nature, and are not aggregated from user reviews. Each staff reviewer at Merchant Maverick is a subject matter expert with experience researching, testing, and evaluating small business software and services. The rating of this company or service is based on the author’s expert opinion and analysis of the product, and assessed and seconded by another subject matter expert on staff before publication. Merchant Maverick’s ratings are not influenced by affiliate partnerships.

    Sign up for the Maverick Newsletter

    • Please select topics of interest

    • We occasionally send out emails with special offers.
    • This field is for validation purposes and should be left unchanged.