Ecwid Review
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- Date Established
- 2009
- Location
- San Diego, CA Ulyanovsk, Russia Krasnoarmeyskaya, Russia
Pros
- Suited for startups
- Cheap monthly cost
- Free plan available
- Easy to use
- Free starter website
- Add shop to any existing site
Cons
- Unsuited for large businesses
- Basic design tools
Overview
First things first: what is Ecwid, and how on Earth do you pronounce it?
Ecwid is short for “ecommerce widgets.” This sort of describes what Ecwid does, but provides no help with pronunciation. It turns out the “E” in Ecwid has a soft “eh” sound, as in “elephant” or “echo. In other words, not like in the word “ecommerce” at all. Such is the crazy, mixed-up world of software naming.
Ecwid (pronounced “ehk-wid”) is basically a shopping cart widget that incorporates into any website with just a few lines of code. Using Ecwid, you can sell across multiple websites, social networks, and marketplaces, all while managing your expanding ecommerce empire from one easy-to-use admin.
Ecwid’s beginnings reach back to 2000 when CEO Ruslan Fazlyev developed the very first PHP ecommerce platform, X-Cart. But when Fazlyev realized that many merchants already had websites they wanted to monetize, he took a new approach and created the Ecwid plugin.
Over the past decade, Ecwid has grown to serve over 1.5 million merchants across 175 countries. With new features released every month, it’s clear Ecwid is still growing. If you’re considering adding a store to your thriving website, or even starting up an online presence for the first time, Ecwid may be the “eh-commerce” solution that fits your needs.
Read on for a full review of Ecwid, including an analysis of pricing, features, reputation, and design.
Table of Contents
Pricing
There is no “free trial” available with Ecwid; instead, there’s a free plan which allows you to list 10 products and get your store up and running. If you decide to explore Ecwid with the free plan, be warned that it’s essentially an advertisement for the other plans — several relatively basic features are only unlocked with a paid subscription. This freemium model for software sales is not uncommon. Ecwid is also no stranger to the tried-and-true ecommerce strategy of up-selling, so don’t be surprised by reminders to upgrade your plan at every turn. While functional in many respects for selling a very small number of products, I doubt most serious sellers stay on the free plan for long.
If you’ve already shopped around a bit for hosted ecommerce platforms, you may have noticed that Ecwid’s pricing is lower than many of its high-profile competitors. This is partly due to the fact that most Ecwid users integrate their Ecwid stores into websites for which they likely already pay monthly subscription fees. This is in contrast to some higher-priced ecommerce platforms that function as complete website builders as well.
Here’s a breakdown of Ecwid’s pricing:
Free Plan– 10 Products
- Online store to “plug in” to any website(s)
- One-page website with your store built in (Starter Site)
- 2 Product categories (physical goods only)
- Mobile responsive design
- Unlimited bandwidth
- No transaction fees (besides payment processing)
- Email support
Venture– $15/Month, 100 Products
- All of the above PLUS:
- Up to 10,000 product categories
- Digital goods: 100MB per file
- Mobile store management app
- Facebook shop
- Instagram shop
- Mobile POS (with PayPal Here)
- Access to app market for integrations
- Discount coupons
- Automated tax calculator
- Inventory management
- SEO tools
- Social media tools
- Facebook pixel
- Google Shopping integration
- Live chat support
Business– $35/Month, 2,500 Products
- All of the above PLUS:
- Digital goods: 1GB per file
- Sell on marketplaces (e.g., eBay)
- Create and edit orders
- Abandoned cart saver
- Automatic abandoned cart recovery
- Wholesale pricing groups
- Product dimensions
- 2 Staff accounts
- Phone support
- 2 Hours of custom development (annual plan)
Unlimited– $99/Month, Unlimited Products
- All of the above PLUS:
- Digital goods: 10GB per file
- Square POS integration (for clients in the US, Canada, Japan, and Australia)
- Additional POS options (Clover, Vend, NCR Silver)
- Branded shopping app for your store
- Unlimited staff accounts
- Priority support
- 12 Hours of custom development (annual plan)
Plans are billed on a monthly basis, and there are no contracts to sign. If you decide to make a long-term commitment to Ecwid and pay a whole year in advance, you can save around 17% on your payments (two months free per year):
Cloud-Based Or Locally-Installed
Cloud-based. The standalone Starter Site is fully hosted by Ecwid. Otherwise, Ecwid piggybacks on your current website, as long as that website comes with an HTML/Javascript editor (which most do). You simply copy-and-paste a few lines of Ecwid HTML code into your site’s code to embed your shop.
Or, better yet, you can likely find a pre-made integration module for Ecwid if you use a popular sitebuilder or Content Management System (CMS). Existing options include:
- WordPress (requires “Business” WordPress plan to add plugins)
- Wix
- Weebly
- Squarespace
- Joomla
- Drupal
I easily integrated my free Ecwid shop into a paid WordPress site without downloading anything, nor touching a line of code. Check the Ecwid website or your existing site’s platform to see if a module is available.
Specific Size Of Business
Ecwid is best for small- to medium-sized online businesses. The pricing system and overall ease-of-use of the software are particularly attractive for businesses just starting to dabble in online selling. By the same token, Ecwid is reasonably scalable with higher subscription packages and more integrations. I’d suggest browsing the client “Showcase” page over at Ecwid to get a good feel for of the types and sizes of businesses that are well-suited to the platform.
Hardware & Software Requirements
There are no additional software or hardware requirements to run your online store.
If you choose to use Ecwid Mobile to sell on the go, you’ll need an iPad or iPhone (we’re still on the edge of our seats for the Android version). Ecwid partners with Paypal Here to provide this service, and you may qualify for a free PayPal swipe-only card reader. No doubt you can also pay to upgrade to a reader with chip and/or contactless payment capability. I’d recommend this, since swiping cards is, like, so 2015.
Ease Of Use
Ecwid scores major points on ease of use. The control panel was redesigned in 2018, and the result is simple to navigate and implement. If you have experience with WordPress or any other CMS, you should be able to pick it up quickly.
When you sign up for the free plan, you’ll be directed to your admin. A setup wizard takes you through the first few steps of getting your store up and running. Here’s what you’ll see:
Adding products is straightforward. Tabs across the top let you list attributes and options (also known as variants), upload additional images, adjust tax and shipping information, and write meta descriptions for advanced SEO (with paid plans only).
I like how you can pop out a quick preview of each product without visiting the full storefront preview:
I couldn’t explore the ease-of-use of some features (e.g, discounts, creating orders) due to limitations of the free plan, but I did toy with shipping and zones and methods, which worked nicely.
As I already mentioned, it was also super easy to plug my store into a WordPress site. Once I installed the Ecwid plugin from my WordPress account, my full Ecwid dashboard popped itself right inside the WordPress dashboard. Voila!
Overall, the control panel is streamlined and self-explanatory, and I was able to locate resources if I ever became stuck. Editing the storefront in any significant way is trickier, but we’ll cover that in the Web Design section of this review.
Features
Ecwid comes with a surprisingly expansive feature set straight out of the box, especially considering a lot of folks simply add Ecwid to a site that already exists. More features are always in development, and all are added to your admin automatically.
Below are some of the key features Ecwid currently offers. As always with this type of software platform, check your plan level to verify which features are included, and don’t forget that you can’t add integrations without a paid subscription to Ecwid.
Sales Channels
- Sell Across Multiple Websites: Manage everything from one admin.
- Social Media Integrations: Sell on your Facebook page, Instagram, and more. Note that a Facebook shop is no longer included as part of the free Ecwid subscription for new users.
- Marketplace Integrations: Current options include Amazon, eBay, Google Shopping, Yahoo! Shopping, PriceGrabber, Nextag, Shopzilla, and Yandex.Market.
- In-Person Selling: Pair Ecwid with NCR Silver, Square, Clover, Vend, or PayPal Here to accept payments in person.
- ShopApp: Create a self-branded app for your store for both iOS and Android shoppers.
Store Management
- Sell Digital Goods: Make sure to specify that your digital products don’t require shipping.
- Product Options & Attributes: Create variants for your products such as sizes and colors.
- Inventory Management: Track stock levels in your admin.
- Order Management: Create, edit, and track orders.
- Promotions & Discounts: Set up promotional pricing, discount codes, and volume discounts. Some discounts (e.g., Buy X, Get Y) require extensions.
- Abandoned Cart Recovery: Contact customers after they leave products in their cart to boost sales. This feature comes at a higher subscription level on some competing carts, so Ecwid scores points here.
- Mobile Store Management App: Manage your admin anywhere from your mobile device.
- Analytics & Reporting: A simple reporting tool comes in your dashboard, but it upgrades with a paid Ecwid subscription.
- SEO Tools: Customize meta data for your products and pages.
Customer Experience
- Language Capabilities: Your store automatically translates to 50+ different languages based on your customers’ browser settings, and your control panel is available in 20+ languages. Ecwid outshines most of its competitors on the translation front.
- Real-Time Shipping Rates: Ecwid uses your customers’ IP addresses to calculate shipping expenses with major mail carriers, including UPS, USPS, FedEx, Australia Post, and Canada Post. Additionally, create personalized shipping tables, flat-rate shipping, and local pickup options.
- Automatic Tax Calculations: Charge the correct rate based on where both you and your customer are located.
- Checkout Options: Let your customers check out as guests or create an account.
- “Favorite” Button: Give customers the option to “Favorite” items to keep track of them later.
- Product Reviews: Customers can leave reviews and comments with the addition of a review app, such as Disqus.
Web Design
Because Ecwid was originally intended as an add-on store to a prebuilt website that already has an established look and feel, Ecwid’s web design approach differs from most other SaaS eCommerce platforms. While most SaaS solutions offer a wide collection of pre-made themes (both free and paid) out of the box, Ecwid only offers one theme if you’re just using the one-page, standalone store. It’s called the Starter Site.
I wish Ecwid had more free themes to offer, but I do like the Starter Site. It’s basic enough to fit many brands, and the simple visual editor lets you add your own content. I easily ditched Mr. Sunglasses Skimboarding Boy from the default cover image and started creating my music instrument shop:
Unfortunately, adding text and swapping out a couple images is about all the visual editor allows. Here are other ways to adapt the Starter Site theme:
- Design Tab: Make very basic tweaks with this control panel feature, such as changing product image sizes or the alignment of elements on your product pages.
- Third-Party Theme Editing App: You’ll need one of these to change things as simple as font colors. A couple of options are available in the Ecwid app store, but note all integrations require a paid Ecwid subscription. No coding is required, but each app has its own learning curve.
- Custom CSS: Edit the CSS style sheets with help from guides on the Ecwid site, or create a CSS theme from scratch. Naturally, this does require coding skills.
Ecwid has also partnered with third-party designers and theme stores like ThemeForest for WordPress to provide both pre-designed themes and custom themes. You’ll have to purchase these themes or pay for a designer, and keep in mind that most merchants with this level of customization have probably moved beyond the Starter Site and are working on styling their stores within an existing website.
Speaking of making your store theme match your existing website, Ecwid shops do have the ability to automatically detect the main colors and fonts you use on your website and apply them to your product catalog, so your store looks like a natural extension of your site in those basic respects.
Ultimately, the benefits and limitations of Ecwid’s web design approach depend heavily on whether you’re working with the Ecwid Starter Site by itself or your existing site. I’d pay careful attention to those methods of modifying the Starter Site we’ve discussed above to see if they’ll work for you, especially if the standalone site all you plan to use.
Here are a few sample Ecwid storefronts from real customers (the first two are Ecwid Facebook shops):
Integrations & Add-Ons
Ecwid features a growing app marketplace. You’ll find several recognizable third-party integrations, as well as a plethora of smaller extensions that add minor features or tweak small aspects of your shop. Unfortunately, you’ll have to search Ecwid’s community forums to find out how users get on with these extensions, since there are no customer reviews within the Ecwid marketplace.
I promise this is the last time I’ll harp on this point, but remember that adding any integration to your Ecwid shop–including free apps–requires a paid Ecwid subscription. Also, access to specific apps may be tied to higher subscription levels. Keeping this in mind will help you figure out which Ecwid subscription level you’ll likely need, both now and as your business grows.
Some Ecwid add-ons you may recognize are:
- Zapier: Web apps connector to expand your add-on options.
- 71lbs: Automated shipping refunds.
- Printful: Custom printing and warehousing.
- AfterShip: Tracking and delivery updates.
- Lucky Orange: Discover how customers interact with your site.
- LiveChat: Customer chat and support tickets.
- McAfee SECURE Trustmark: Add both real and perceived safety to your store.
- ShippingEasy: One of our favorite shipping apps.
- ShipStation: Another popular app to process, fulfill, and ship orders.
- Xero: Popular accounting software.
- Freshbooks: Another well-known accounting option (Quickbooks is “coming soon”).
- TaxJar: Automated sales tax reporting and filing.
- Wholesale2b: Import products for dropshipping.
- All-In-One Dashboard (MonkeyData): eCommerce analytics.
Some ubiquitous apps are missing from Ecwid’s list, but I’m assuming that Ecwid partly relies on the external site builders its clients use to help fill in gaps. Regardless, definitely investigate the full marketplace at Ecwid’s site, double-checking which subscription level is required for each app. I also discovered that some apps are not included on the main category pages listed down the menu, so make liberal use of the search bar!
If you still don’t see what you need, there’s API documentation available so developers can build a custom connection for you.
Payment Processing
Ecwid supports over 50 payment gateways out of the box, including:
- Square
- Stripe
- PayPal
- 2Checkout
- Authorize.Net
- WorldPay
- Transaction Express (TSYS)
- Payeezy (First Data)
In addition to the main list, you’ll find several additional gateways available as integrations in the app store, most of which are local/country-specific. Whichever gateway(s) you choose, remember that Ecwid itself does not charge transaction fees beyond the processing fees associated with your payments provider.
Ecwid also offers its own white-label payment gateway for merchants in the United States, Canada, and the UK: Ecwid Payments Powered by WePay. Processing fees start at 2.9% + $0.30 per transaction for the free plan, but decrease as you upgrade your subscription with Ecwid:
Customer Service & Technical Support
Ecwid offers varying options for customer support depending upon your payment plan. While I have seen complaints about the limited customer support available at the lower plans, I have seen very few reviews that complain about the quality of customer service, which is a hopeful sign. Let’s recap what’s available by subscription level:
- Free: Email only
- Venture: Email & live chat
- Business: Email, live chat, & phone; 2 hours of custom development (annual plan)
- Unlimited: Email, live chat, & priority phone support; 12 hours of custom development (annual plan)
If you’re not on the Unlimited or Business plan but are still interested in custom development, you can pay separately for these services, starting at $100. Meanwhile, Ecwid’s email and chat support is “24/5” (i.e., weekdays). My own experience with email support was quite prompt and detailed.
Before you get too terribly excited about the possibility of phone support, you should know we’re not talking about live operators standing by for you call. Instead, you will need to request a scheduled call-back from within your control panel. Ecwid contends that the team can provide better support when they’ve had the opportunity to investigate your issue before the call. There’s likely some truth to that, but I’m guessing the main reason is that this system helps to keep costs down. If you’re on the Business or Unlimited plan, you can decide for yourself if the lack of on-the-spot assistance is a deal-breaker.
All Ecwid plans include access to community forums and Ecwid’s knowledge base, along with a set of YouTube tutorials. Some videos are based on an older version of the control panel, but are still somewhat useful. There’s also a blog which is frequently updated with tips and product news.
Negative Reviews & Complaints
Ecwid users generally don’t have a lot to complain about, but the negative reviews I’ve found tend to focus on the following:
- Unavailability Of Customer Service: Personal customer support via phone and live chat is only available with paid plans. This is fairly typical of most shopping carts, but it’s still a bummer to not be able to call in for aid with the Venture plan.
- Limited Features On The Free Plan: There’s a reason the free plan is free. You won’t have access to discount creation, inventory management, and other fairly “basic” features. The free plan also limits you to 10 products. Fortunately, Ecwid’s paid plans are very affordable and come with many more features.
- Difficulty With SEO: In the past, customers have blamed JavaScript files for poor SEO rankings. That shouldn’t be an issue now because Google natively indexes Ecwid store pages, but customers are still blaming those files for their decreased traffic.
Positive Reviews & Testimonials
Ecwid scores well on overall customer satisfaction on many user review sites. In particular, I noticed on G2 Crowd that Ecwid rates just as highly as some of its better-known competitors like Shopify, BigCommerce, and WordPress’ own ecommerce plugin (WooCommerce):
Here’s what customers like about Ecwid:
- Low Price: Compared with other shopping carts, Ecwid is reasonably priced. The fact that you can start selling without investing a cent is a major positive.
- Ease Of Setup: With a startup wizard and an intuitive dashboard, it’s easy to start selling quickly.
- Facebook Integration: Merchants love being able to sell on Facebook; customers never have to leave your Facebook page.
- Multi-Lingual Capabilities: Don’t let a language barrier cost you a sale. Ecwid’s language capabilities (which are available even with the free plan) surpass those of many other shopping carts.
- Continual Improvement: Ecwid regularly releases new features, extensions, and upgrades.
Security
If you’re thinking about adding a cart to an existing website for the first time (with Ecwid or another cart plugin), you may need to up your security game. Websites that incorporate ecommerce require more security than websites that only produce content, because you’re now collecting sensitive credit card information from customers. (Check out our article on SSL certificates for an introduction to online security.)
Keep in mind there are a couple different ways Ecwid shopping carts work, and this impacts how savvy consumers will view the security of your website as a whole:
- Free Starter Site: Because you’re just using a one-page website from Ecwid that also functions as your shopping cart, your entire website uses HTTPS and is protected by an SSL certificate from Ecwid.
- Integrating Into An Existing Website: While the store portions of your website are covered by Ecwid’s SSL certificate, you’ll likely want an SSL certificate for the rest of your site as well. Check with your specific sitebuilder to find out how to acquire one.
Ecwid is also Level 1 PCI DSS compliant and uses Amazon Web Services for secure hosting.
Final Verdict
Although “Ehk-wid” is perhaps not ideal for very large companies, it’s just right for smaller “eh-commerce” businesses. Subscriptions are quite affordable and the overall the learning curve is small. You can start with the aptly-named “Starter Site” for free if you have 10 or fewer products to sell. Then, if you’re digging it, you always have the option to keep the Starter Site setup forever and simply upgrade Ecwid plans as you require more features and apps.
Meanwhile, even the free Ecwid plan allows you to plug your Ecwid store into as many other websites as you like. Just be aware that when Ecwid says you can plug in to “any site” on the free plan, they mean “normal” websites. Dropping your Ecwid cart into social media platforms (like Facebook) or syncing with marketplaces (like eBay) requires a paid Ecwid subscription.
At any rate, you can keep your starter Ecwid store going as long as you want while you develop a full-blown website on the side. The main issue you’ll likely run into is the limited free themes (there’s just one), as well as the need for extra apps or CSS editing to make large-scale changes to your store design.
On the other hand, if you already have a rockin’ website with a large following and simply want to begin selling products, the Ecwid plugin is definitely worth a shot, especially versus starting from scratch with an all-in-one eCommerce website. I’d suggest exploring what your current sitebuilder offers in terms of features and add-ons and look for overlap (or non-overlap) with Ecwid’s offerings. Whether you choose Ecwid or another online shopping cart in the end, I wish you luck on your way to ecommerce/eh-commerce success.
Rose Holman
Writer
Rose Holman is a writer, blogger, and educator from Portland, OR with an MA in Teaching from Western Oregon University. She enjoys educating SMB owners about the complicated (and notoriously sketchy) world of payment processing. Since starting at Merchant Maverick in 2016, she has also added eCommerce software to her areas of expertise.
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Organization Name: Kat & Mouse Co.
I’m an SEO on top of being a web developer. Ecwid is a nice store as stores go, but for SEO it’s really bad. Your most important pages for SEO are not your product pages. They are your category pages and Ecwid provides on way to write your metatags for those categories. Instead, they grab your category description to make the meta tag which is better than nothing, but it puts your category name as the meta title and that can be really bad. For example, some category titles in the site I’m working on now are “Baby,” “Corporate,” and “Realtor.” The store sells gift baskets for new baby celebrations, corporate gift baskets, and realtor client gifts, but none of that would appear in the meta title in search. We’d have to put those descriptors into the category titles to get them into the metatitles and that would really muddy up our category menu. That title would also then print to the page, leaving us with the inability to show one thing in Google and another on the category page. People have been complaining about this for years but Ecwid has not stepped up to the plate to fix the problem. I would never recommend Ecwid because of this. There are too many other good options out there to risk destroying your ability get found in search.
One of the benefits of having the business plan is “phone support” . In order to contact them you have to start a chat, then they try to talk you out of phone support and say the chat is better. “We’ve put our phone support on a scheduled basis so that we can provide you with the same detailed help as we do online in our live chats. I suggest you let me help you in the chat. Our phone agent won’t be able to show every step on screenshots as they only can speak.” I insisted and when she gave me the form to fill out , it didn’t work. She said she’d schedule it, but didn’t. I chatted with another specialist, and she also tried to convince me not to use phone support. When I insisted she gave me the same form that didn’t work. Anyhow, phone support has a lag of about 24 hours. I’m not sure why they say phone support is an option.
Organization Name: The Perfect Nutrition
Before reading all of these comments, know that Ecwid has made huge strides to keep up with the other big players. I’ve used them very successfully. Only downside is the lesser amount of “app” developers that give platforms like Shopify neat features. The cost is great.
Organization Name: Higher Elevation Enterprises
Can you clarify something? Up top, you say, “If you choose to use Ecwid Mobile to sell on the go, you’ll need an iPad or iPhone”. Then later, you say, “ShopApp: Create a self-branded app for your store for both iOS and Android shoppers.” What do you mean by “sell on the go” and “ShopApp”.
Hi, Michelle. I agree that’s a bit confusing, so I’ll see if I can clarify.
First, ShopApp is a feature currently only available on the highest Ecwid subscription plan. It allows you to create a dedicated app (for both Android and iOS) that shoppers can then use to shop at your online store from their own devices. So, shoppers can go to their app store on their phone and install it, just like they might get the Amazon app for their phones and use that to shop on Amazon. Except this app will have your own store’s branding.
The other feature you mention is the Ecwid Mobile/”Sell on the Go” app, which is currently available starting at the much cheaper Venture Plan level. This is an Ecwid-branded app for when YOU (the store owner) want to sell from YOUR own device, in-person, typically using a card reader. You will download the Ecwid “Sell on the Go” app on your Apple device and also use a PayPal Here or Square card reader to run cards. To sell using this method, you need an Apple device due to hardware/software compatibility.
So to sum all that up, ShopApp is for creating a store app your customers can use to shop on their own devices (either Android or iOS), while the Ecwid Sell on the Go app is for the store owner to ring up sales in person (iOS only). Hope that helps, thanks for your question!
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I almost signed up with Ecwid and I am glad that to read these comments to change my mind. Thanks to those who took time to write their experiences to save me a headache.
This comment refers to an earlier version of this review and may be outdated.
You were smart to stop.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Miss
why smart to stop ?
This comment refers to an earlier version of this review and may be outdated.
DO NOT USE IT! SCAM ALERT! Apparently they have no one available for customer issues “unless” you upgrade. I sold 2 items and my customers were friends who were very satisfied with their products. According to ECWID, one of my customers requested a chargeback and ECWID says they had refunded their account and took the ENTIRE amount out of my personal bank account. When I contacted them through email, (which is the only way to contact them) they stated that they refunded the customers bank account. The customer personally showed me their bank statements (remember, it’s a friend) and sure enough, there was no refund from ECWID or WEPAY which is ANOTHER name they use. I showed the same information to my bank. The money was refunded to my account by my bank, and they have been locked out of making any withdrawals or deposits to my account. Now they are sending me emails stating that I am negative with ECWID the same amount they took out of my account. I have attempted several times to contact them, again through email, but always get the same message. NO ONE contacts me in person ever the phone. I then get an email from them where a phone number pops up on the email address line. I called that number, 513-398-9358, and started to tell them about the issues I was having, when the person on the other line interrupted me and said, “ma’am this is Wholefoods grocery store in Mason Ohio. I read back the number, and he said, the number was correct. I couldn’t believe it! So save yourself and your customers from being scammed or ripped off! Save yourself the headache of dealing with this ridiculous online store.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: NOVOTEQ
The same happened to me. A client payed me for a product. And EcWid stoled the money with WePay service. And I’m thingking it would also happened if transactions passed with other online payement services like PayPal. EcWid would take the money. Ecwid are thieves!!!!!!!!!!!!!!!!!!!!!! Ecwid is a SCAM
This comment refers to an earlier version of this review and may be outdated.
DO NOT SIGN UP FOR ECWID. We are a fairly large company who just created a presence in the E-Commerce world. We decided to go with Ecwid for the simplicity of adding products and taking orders. Upon signing up for services, I spoke with a sales rep who assured me that their database could perform all the functions necessary to operate our business successfully. I gave them a list of features we would need for our store to operate correctly, again – they assured me that their services would deliver. This was a lie, and I found out after about 5 months of service upon finally launching my store.Because Ecwid failed miserably in what we needed from it, we decided to cancel service and switch to BigCommerce, which was the best decision we could have made. Once our products had been imported into BigCommerce, I reached out to a representative at Ecwid via their live chat option informing them that we’d like to cancel services and be refunded for the remainder of the year that we paid for in which we will not be using. The rep cancelled our membership and told me that he would be escalating our refund request to their billing department. Two days later, I get an email from the billing department informing me that “when you pay for an annual subscription, you are purchasing it outright, therefore no refund will be issued, sorry”. I am appalled. We are now forced to pay for 6 months of service that we WILL NOT BE USING. I have never encountered a company who does business this way. They entice you into purchasing a membership at an annual rate, but if they don’t provide the services they promised, you don’t get refunded after cancelling. I’m now stuck arguing with the billing department via email since you have to pay them extra money in order to access their customer service phone number. This is completely unethical. We will be urging all of our business partners and customers to stay far away from Ecwid when shopping for a suitable E-Commerce database.
This comment refers to an earlier version of this review and may be outdated.
There is no customer support. I have emailed them several time just to get the password changed and have never heard from them. I tried the reset password button to no avail. Never got the info to change the password. My client is pi… and now we are going to convert over to WordPress and use one of their plug in’s.We needed to add product and change pricing but trying to get them to respond has wasted my client and my time. Time to move to some one that cares about their client.
This comment refers to an earlier version of this review and may be outdated.
I have used Ecwid for over 5 years and have dabbled in most of their features. Here are some long term positive observations (rather than impatient newbie users who got frustrated with one thing:
1. It’s very stable; they only put out features when it works 100%.
2. Chat support (for paid plans) is excellent.
3. Beautiful, adaptive design across devices.
4. Great value compared to other options (I pay $12.50 a month, paid 1 year upfront)
5. Incredibly easy to get a basic store up and running quickly.
6. Rich in multilingual / international options.
7. App market which gives access to many more features that would probably never be developed.
8. While very easy to use for a straight forward site, there are a lot of options that give flexibility if you have a special need.
Here’s where there could be some improvement:
1. Desperately needs more integrations with other software (shipping, accounting,etc.)
2. It is very frustrating when simple, no-brainer features that would really help businesses are not implemented; (my pet-peave is not adding a “How did you find us” drop down box to the checkout.
This comment refers to an earlier version of this review and may be outdated.
Is there a good reason to choose ECWID over Woocommerce for a WordPress website?
This comment refers to an earlier version of this review and may be outdated.
I have been using Ecwid for over 5 years and I love it. My store has an international focus and their are many features that make it a flexible option for dealing with multiple countries and languages. From this review it sounds like Ecwid has a better mobile design than the rest. Also for about $12.50 per month for the Venture plan (when paid in full for a year) you get more features than other carts in that price range. I haven’t used WooCommerce so I can’t say.
This comment refers to an earlier version of this review and may be outdated.
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There’s one problem with Ecwid – NO PERSON TO CONTACT WHEN YOU HAVE A PROBLEM. There’s no phone number, no technical support agent there to help you, no recourse, nothing. I had a 50 item catalog with dozens of sales and transactions before I decide to upgrade to Unlimited Merchant. My hosting service assured me (they recommended Ecwid as “the best” when I started my website but they have no control over it and no practical knowledge on how to use it) there would be no problems and promised my upgrade would be seamless. My entire catalog (photos, descriptions, pricing) and ALL my sales, names, addresses, items sold, orders (pending, in process, and completed) disappeared. I had to close my website until ECWID decides (if ever) to maybe send an email in response to my problem. When this happened before on a shipping question, I got an unintelligible email response (they don’t speak English) which I promptly deleted. I spent 2 days figuring out my problem myself. If any hosting service can’t contact Ecwid and get a HUMAN themselves when there’s a problem, why would they recommend it? This has been a disaster for me. My website is closed, I’m missing sales, my hosting company shrugs their shoulders and says “sorry” while I’m sitting on hands waiting for something to happen. THIS SUCKS.
This comment refers to an earlier version of this review and may be outdated.
I have a Venture account which is only like $12.50 a month when paid up front for a year, and that includes chat support. I’ve used it probably 4-5 times and always gotten speedy, courteous, and effective help. Their Knowledge Base articles are also very helpful.
This comment refers to an earlier version of this review and may be outdated.
My ecwid store is very new, but I had no problems figuring out how to set it up. I was using Serif WebPlus for my site design & that company refused to assist me in attaching the store to my site, so I dropped them.A real plus is the 15-minute concierge consultation I received from ecwid. He helped answer random questions I had & walked me through attaching the store to my FB page. I was glad to find your review because I’m bombarded with other ecommerce services and was beginning to have buyer’s remorse. I feel better about my selection now.
This comment refers to an earlier version of this review and may be outdated.
Ecwid is complete trash for one reason. they use generic shipping quotes rather than real rates. they refuse to spend a day or two to add dimensions on the product page and tie it to shipping for a legitimate quote. I just started my business and now have to cancel my marketing campaigns and close my site before I lose any more money because of ecwids faulty shipping “calculator” they said they are “looking into it” but its an issue they have known about from day 1. they just don’t give a damn.
This comment refers to an earlier version of this review and may be outdated.
Let’s not confuse people. They have real time calculated shipping rates from major carriers, according to the weight you give for the product. If you have a product with a 5lb dimensional weight that only weighs 1 lb, then list it as 5 lbs.
This comment refers to an earlier version of this review and may be outdated.
Thanks for the review Erik.
This comment refers to an earlier version of this review and may be outdated.