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Eliot Management Group Profile & Reviews

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Eliot Management Group Profile & Reviews

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Read our profile and user reviews for Eliot Management Group below to learn whether or not this is a credit card processor worth your time.

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Review Data About Eliot Management Group

  • Early termination fee: Yes
  • Pricing model: Not disclosed
  • Online reputation: Negative
  • Vetted by Merchant Maverick's experts: No
  • Average user review: 1.33 out of 5 stars (based on 30 reviews)

We haven't done a full editorial review of Eliot Management Group yet, but we've spent hundreds of hours reviewing merchant account providers like this one. Learn more about our top picks below and why we think they are likely a better option for you than Eliot Management Group.

Do you have experience with Eliot Management Group? Leave your review below.

How Does Eliot Management Group Compare?

Take a look at how Velocity Merchant Services stacks up against some of the best credit card processors we've reviewed.

Eliot Management Group Payment Depot Stax by Fattmerchant PaymentCloud

Early Termination Fee

Yes None None None

Pricing Model

Not disclosed Interchange-plus* Interchange-plus* Interchange-plus*

Online Reputation

Negative Positive Positive Positive

Merchant Maverick Approved?

No Yes Yes Yes
Next Steps

None

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*All of our preferred processors use fully transparent Interchange-plus pricing rather than tiered pricing.

What We Look For In A Merchant Account Provider

  1. No early termination fees: Credit card processors use expensive early termination fees to lock you into your account for several years. We think that your merchant account provider should have to earn your business every month, so we only recommend providers that offer month-to-month contracts. A small account closure fee can sometimes be acceptable, however.
  2. Interchange-plus pricing: One of the best-kept secrets in credit card processing is interchange-plus (cost-plus) pricing. All processors have to pay some baseline "wholesale" costs to the credit card networks, and these rates are generally the same for all processors. The variable is the "markup" added onto these wholesale rates. Interchange-plus separates the wholesale from the markup. Membership (or subscription) pricing is a variant of interchange-plus where the entire markup is charged as a single flat monthly fee. Flat-rate pricing (like Square offers) where the markup is not separated is sometimes a good deal for low-volume business. Tiered pricing (where different flat rates are charged for different transaction "tiers") is the least transparent option and we never recommend it. Learn more about interchange-plus, membership, flat-rate, and tiered pricing, or see our complete rate and fees infographic.
  3. A long-standing good reputation: New merchant account providers are popping up all the time and they all provide very similar service offers. How do you know which ones you can trust? For us, seeing a long-term reputation of satisfied customers is critical. We also spend a lot of time verifying that the reputation is real and not created by fake reviews.
  4. Clear and accurate advertising practices: Even good service can be a problem if a merchant services provider is using unrealistic promises or gimmicks to gain your business. That's why it's important to us that our preferred credit card processors are 100% honest and transparent with both their marketing and their sales practices.
  5. High-quality support: Processing credit cards sometimes comes with unavoidable problems. Maybe some software or hardware is misbehaving, making there was a problem with your customer's payment method. We want to make sure that your payment processor is able to help you resolve these issues quickly and effectively.

Find the Best Credit Card Processor For You

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Are You Processing $5,000 Or Less Per Month?

For low-volume businesses, a service like Square is likely to be the cheapest and simplest option. But if you'd prefer to have a higher level of stability, better support, and room to grow, then signing up for a traditional merchant account could still make sense.

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59 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    DANELLE L WOOD

    Organization Name: The Key to Glam Boutique

    RUN!!!! COMPLETE JOKE!!I was lied to about the fees and was told no contract. Told customer service to cancel account but they can’t because I’m in “contract”. The one I was told I could stop service at anytime by [Name Redacted] and his supervisor.Have tried to contact [Name Redacted] in regards to it numerous times and no response. Numerous emails, calls, texts….call customer service and get the run around-supervisor will call back and never gotten call. Been trying since March!! Meanwhile I’m being charged $24 a month and not even using the services!Run!! Stay with your current credit card companies…

    1
    • Organization Name: The Key to Glam Boutique

    This comment refers to an earlier version of this review and may be outdated.

    DANELLE L WOOD

    Organization Name: The Key to Glam Boutique

    If I could give them ZERO stars I would!!!

    • Organization Name: The Key to Glam Boutique

    This comment refers to an earlier version of this review and may be outdated.

    Terry Crane

    Organization Name: Exagono/Brandfire

    Wow. I am shocked this company has a 3 star aggregate on here. That is significantly higher than other sites I have seen the reviewed on. These people have been jerking us around for almost a year. That’s a year that their services have not worked. Months of not returning calls. Months of problems. Months of lies. Months and months of taking our money. Months and months of not have a single successful transaction. Now trying to hold us to a contract. This is hands down the worst company we have ever dealt with. Period.

    1
    • Organization Name: Exagono/Brandfire

    This comment refers to an earlier version of this review and may be outdated.

    Beth

    Organization Name: Maestro Music Institute

    Absolute WORST company I’ve ever worked with. Once they sign you, they disappear. Will not return emails, will not return phone calls, will not help you in any way. They claim to guaranty the best pricing–total lie. Just met with a new merchant services provider that quoted nearly 2% less than I’m being charged by EMG.
    If they come knocking on your door–don’t let them in! You’ll regret working with them and your business will suffer because of them.

    • Organization Name: Maestro Music Institute

    This comment refers to an earlier version of this review and may be outdated.

    Kevin Flowers

    Organization Name: Pew Pew Guru LOC

    Worst experience of my business life!

    Lies, misleading statements and fraud! Oh don’t even get me started on the fees!

    Run like they have the plague!

    • Organization Name: Pew Pew Guru LOC

    This comment refers to an earlier version of this review and may be outdated.

    vasiliy oleynik

    Organization Name: vasiliys jewelers

    ***WARNING*** DO NOT DO IT, RATES ARE NOT THE BEST, BUT ITS THE LIES THAT HAUNT “EMG”.

    we signed up with Eliot Management Group, and rested assured that we were not under contract, “according to the sales rep” 1.8 years down the road we decided to upgrade to a POS system. EMG was no longer an option, because they couldn’t integrate. so we call in to cancel and to our surprise, the person on the other line says we are under contract and a $500 dollar fee will be charged for early cancellation, mind you this is after giving them our business for almost 2 years.

    that’s when the fun began and we realized the Pile we stepped into. come to find out we are subscribed to auto renew on our anniversary date. and only a window of time allowed to cancel around our anniversary date. so if you miss that window your locked in for another 3 years!
    13 months from today is our service anniversary date, so for the next 13 months i will be waiting for that window of opportunity. meanwhile i will have to pay the monthly fee.

    every attempt at working with them only ended in the contract being shoved in our direction. my dad is 60 years old and he is a handshake type of guy, he didn’t bother to ask for copies or written confirmation of the “NO CONTRACT” stated by the sales rep. at any rate customer service dropped to 0 sales rep is MIA and we are stuck paying a fee for something we cant use.

    We switched to a different provider with NO CONTRACT in writing, and pay a lot less both in percentage and monthly fee that is with the POS included and impeccable customer service.

    Eliot Management group is not a Company that values their customers
    or their reputation. they seem to only value your money.

    • Organization Name: vasiliys jewelers

    This comment refers to an earlier version of this review and may be outdated.

    Wendy Pisor

    Organization Name: Northside Auto Sales

    They charged me fees far in excess of what the sales rep told me. They will not let me cancel without more fees. I’ve never received a statement from these guys. And no one in customer service will help me.

    1
    • Organization Name: Northside Auto Sales

    This comment refers to an earlier version of this review and may be outdated.

    Bill Noirdbrock

    One of the worst business experiences of my professional career. EMG approved our application and started collecting payments on our behalf. After they collected and held thousands of dollars EMG decided they could not collect payments for our business. They returned the money to all of our clients with an explanation that made us sound like we were an illegitimate business. After that, they refused to refund our application fee. Do NOT use them…..

    1

      This comment refers to an earlier version of this review and may be outdated.

      Joe Padavic

      Straight up – crooked salesman.
      We agreed on using just the smart phone credit card processing service.
      2 weeks later he shows up with his “fiancee” and said he had a little problem connecting with my account for the credit card account fees. Me, like an ass, signed the document and didn’t read it. Because, I trusted him. Why would I sign a 3 year contract if I’m retiring in a 1 1/2 years. Salesmen Tom McNunez and Juan Rodiguez.
      I told the “Customer Service” rep that I hope they can sleep well at night knowing that the represent the deceitful part of society.

        This comment refers to an earlier version of this review and may be outdated.

        imran khalid

        horrible to deal with. Bad business practices and rude, poorly trained customer service staff
        Eliot is simply dishonest

          This comment refers to an earlier version of this review and may be outdated.

          J.W.

          Sick and tired of getting cold calls from these fools, never have taken credit cards, never will. When will they get it through their heads that I’m not interested and have NO need for processing services.Get calls with no answer from these people a couple times a week, all times of day. Stop the robo calls already!

          1

            This comment refers to an earlier version of this review and may be outdated.

            Sharon

            Eliot Management saved the day for me. I was actually just getting a quote and Adam explained a confusing bill. I saved several hundred dollars and my opinion of merchant processors has changed. I would recommend Adam and Eliot Management to any business not happy with their present provider.Sharon

            5

              This comment refers to an earlier version of this review and may be outdated.

              ROBERT VANLANDINGHAM

              I would be advise NOT trying to work with this company. They are very non-responsive to questions. They will hold your money without giving notice. They will charge $495.00 if you cancel your contract, claiming always that you canceled early. We had a one year contract that we cancelled for cause at the end of the second year. After spending untold hours on the phone and sending emails, we finally got them to send a letter verifying the cancellation; (the letter was not signed) and there was a withdrawal of $495.00 from our bank.

                This comment refers to an earlier version of this review and may be outdated.

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