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EMS+ Review

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EMS+ Review

  • 10 comments
  • Updated on:
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Date Established
1987
Location
Cleveland, OH
Melissa Johnson

Melissa Johnson

Melissa Johnson has been writing about payment processing and mobile payments since 2014, and has been quoted in articles for Credit Karma and The Next Web, among others. She graduated from The University of Kansas in 2010 with bachelor's degrees in English and journalism.



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10 Comments

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    Michael Krongel

    Just like others. They hold your transactions and refuse to release it unless they can speak with a customerThey spoke to two who subsequently cancelled their orders with usGoing with EMS merchant services was the biggest mistake I’ve made in 2019Luckily the amount they have is a pittance and they will legally be forced to release it to us in timeThey are going to hit us for a cancel fee because we closed the account since they won’t release our funds (going on 3 weeks now)Do yourself. Your sanity and your customer a favor and don’t sign up with these guys at allYou’ll be very sorry. Trust me

    1
      Linn Cannoy

      Organization Name: Touch of the Carpenter

      This company is totally crooked. In January we had a chargeback – over $1900 was deducted from our account. We disputed the chargeback. Then in May they deducted the same amount AGAIN from our account. Was told it would be refunded in 48-72 hours. NOW we are told that EMSplus closed our account and we have to wait 180 days to be refunded our monies. This for a deduction that should have NEVER been done again. DO NOT USE THIS COMPANY FOR ANY OF YOUR PROCESSING NEEDS!!! There are better companies out there!!!!

      1
      • Organization Name: Touch of the Carpenter

      This comment refers to an earlier version of this review and may be outdated.

      Ruth Myers

      Organization Name: Slo CXounty Massage

      I was very satisfied with this company until today, in the middle of my business day they called to tell me that they were terminating my account because they just found out that I sell CBD products (which are totally legal) Creams for pain relief with zero THC. No warning the man said, “you better batch out now because when this call is over your account will be terminated.” Several years I have been with this company and Bam Just like that, DONE! I think it was very unprofessional and the man was very rude!

      1
      • Organization Name: Slo CXounty Massage

      This comment refers to an earlier version of this review and may be outdated.

      Mike Faulkingham

      Awful awful awful. EMS will delay and delay and delay putting your funds in your account. Every time you turn around, they’ll have a new requirement and excuse whey they can’t put your funds in your account. I am in the process of working with the Attorney General of Ohio because they simply will not put my money in my account. Do not get involved in EMS’s hamster wheel.

      1

        This comment refers to an earlier version of this review and may be outdated.

        Hannah

        This exact thing is happening to me right now. They won’t give me the money they owe me and keep saying that I need to send them more verification. They’ll ask me for information about a specific transaction, then when I give it to them they say that the person’s bank won’t allow verification. I’ve been going in circles like this for a month an a half and will be working with a lawyer soon. Please avoid this company at all costs.

          This comment refers to an earlier version of this review and may be outdated.

          SMK

          I’ve been with EMS for many years and have had issues with them in the past, however i stayed with them. The last straw was when a Client of mine reversed her cc payment because she misunderstood and did not wait for the report in the time on her contract and assumed i did not do the work. I provided all documents to her and her company. She called her credit card company to release the hold. EMS said they will continue to hold my account and that i need to also process more above what was held before the “might “release my hold on my account. I asked why I was being penalized for a Client’s mistake and who tried to clear it up on her own. I might mention this has taken a loong time to get fixed after i sent documentation. In the meantime, I cannot process cards for my business. SERIOUSLY!! Bye Bye EMS…

          2

            This comment refers to an earlier version of this review and may be outdated.

            Scott M

            OKAY so I use the 3rd Party Agent for EMS, I get setup all is well for a month , then I get a 2nd bill from another merchant so I cancel that account…. EMS sends my bill to the wrong state not even close to mine,,, go forward and finally I get a bill or 2nd notice as soon as they get it correct….So I pay it, then they cancel my account! not telling me just giving me the run around! it took 6 days to tell me this and they said they will not reopen it…there mistake from the start…. Screw this company and run away as fast as you can, I cannot tell you strongly enough to stay away!

            1

              This comment refers to an earlier version of this review and may be outdated.

              Brian P

              The EMS+ service has worked perfectly for my Pawn Business. They are pro 2A and (unlike Square) are receptive of Pawn and Firearm sales… The BEAUTY is in the SIMPLICITY of the service. If I were to go a full 30 days without a CC charge then it costs me NOTHING to use the service. A typical CC terminal has many hidden fees and charges that you pay whether you have processed a single sale. It is also very easy for me to “figure” what accepting a CC on a potential sale is going to “cost” me. I know that if I take a CC on a $500 gun sale that I will pay $12.50 to EMS. Super Simple. I use either an older inactive Android (on wi-fi) OR my cell phone to process the transactions. Works great either way. YMMV.

              5

                This comment refers to an earlier version of this review and may be outdated.

                Nicole Bims

                This company has been very helpful. After I read this review I was a little worried about what I was getting into with this company. I, so far since then, have had nothing but great experiences. I do not have a large business at this point, so maybe that is the difference. The customer service rep that emailed me, about 1 issue I had, also called for a follow up; to go over more questions I had at the time. She was super knowledgeable and polite. She didn’t talk down to me or make me feel like I should already know the answers (like some companies). I will continue to grow my business with EMS+.

                5

                  This comment refers to an earlier version of this review and may be outdated.

                  FRANK HOUMPAVLIS

                  HORRIBLE HORRIBLE HORRIBLE. do not use this company period. they have my charge of over 26,000 dollars now and will not release it. It has been over 2 months. this is insurance work and due to law we have to be 2 seperate companies. one company pays the other. that is state law. because “THEY CLASSIFFY” it wrong or dont understand the process they will not release my money.

                  1

                    This comment refers to an earlier version of this review and may be outdated.

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                  Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity. The editorial content on this page is not provided by any of the companies mentioned and has not been reviewed, approved or otherwise endorsed by any of these entities. Opinions expressed here are author’s alone.