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Encore Payment Systems

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Encore Payment Systems Review

    Tom DeSimone
  • UPDATED

Advertiser Disclosure: Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity.
Date Established
2004
Location
Addison, TX
Tom DeSimone

Tom DeSimone

Expert Analyst & Reviewer
Based in New York’s Hudson Valley, Tom has written for Merchant Maverick since 2013. His work is cited by publications including TechCrunch, Washington Business Journal, and Bank Advisor. He currently serves as Product Manager.
Tom DeSimone
View Tom DeSimone's professional experience on LinkedIn.



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53 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    Tommy Maynard

    I have had many problems with this company getting funds ever since they took over several years ago from Prodigy payment systems. I suggest you stay away from this company.

      This comment refers to an earlier version of this review and may be outdated.

      joel hensley

      encore is the biggest ripoff ever. they tried to strongarm me to purchase new equipment in excess of $1000.00, and when i cancelled them ,they still continued to take money out of my account saying a letter of cancellation was needed. after they received my letter, they took another $395.00. they suck and i strongly advise anyone against doing business with the sorry crooks!!

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        This comment refers to an earlier version of this review and may be outdated.

        Famos

        The same thing happened to me. They made promises of upfront business loans and when I cancelled the service they continued taking money out of my account. I called and complained they told me I would have to send a letter to cancel service, once I sent that in I was still billed another 6 months for services that was never rendered and I never even received any equipment. I had to put a block on my account to stop payments. A complete rip off…I don’t recommend them to anyone.

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          This comment refers to an earlier version of this review and may be outdated.

          Bill

          Encore miss led me from the very beginning, I do not blame the outside sales rep, she was relatively new but did fully understand the product. The people in the home office are very misleading to the point of lying. I was told multiple times that I would not be charged any fees at all until I uploaded the software to my swiper, they insisted that I had to sign a contract but it meant nothing until I performed the upload….it was all lies, the contract turned out to be inaccurate for what they told me and they are charging me monthly fees even though I never uploaded their software. Like most of these companies they are nothing but crooks. They prey on very small businesses that cannot afford someone to read the fine print, funny thing, if they would have lined out the items on the contract that they said I would not be paying, but forgot to line them out, I would have switched to Encore and been stuck for 4 years, now I have to pay monthly fees for a service I do not use or desire to use. Stay far a way from this company and it’s other companies listed in a report.

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            This comment refers to an earlier version of this review and may be outdated.

            Doug Hutson

            Warning! Do not give Encore Payment systems your bank account information. They will steal money from you for months after your account is closed. Closing the account was one of the most difficult things I have ever done. They take white collar crime to a level that I have never experienced.

              This comment refers to an earlier version of this review and may be outdated.

              Mai c

              Never ever ever sign up or do any type of business with this company!!! If you see any of their sale rep run or tell them to f*** off! This company is deceiving, the employees are conniving tricksters! They will do and say anything to get you sign up for their contract and then disappear on you and let you deal with an expensive mess!!! They tell you one thing and sign you up for another without your knowledge. They will not tell you the full detail of the contract and will rush you through it, get your signature and then you will be screwed royally. Future customers if you do decide to go with this lying thieving company please read every fine print and details fully before signing or agreeing to anything. You will be lock in a 4 years lease for an equipment you can buy out right for $300-$400 (top of the line) instead of this lease they trick you into and you end up paying over $2000 and at the end of it all.. The quipments isn’t even yours!!! The payment service is another contract they will trick you with, you don’t get your money the next day, you get them 2-5 days later, and they take their percentage out at the end of the day. Encore payment system is by far the worst company I’ve ever dealt with! Thank God I got out of it with out having to spend a penny with them! Know your rights and don’t let them scare you force you to stay!!! Cancel cancel cancel and run while you can!!!!!!!

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                This comment refers to an earlier version of this review and may be outdated.

                trevor makings

                This has got to be the worse company in USA. Do yourself a favor & look for an alternate company to process your credit card transactions. It is almost impossible to cancel this service once they have “hooked” you. It’s amazing how they can get away with these dishonest business practices !After informing them that I wished to cancel this service they automatically renewed my contract for another year and then charged me $250 to terminate this same contract.

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                  This comment refers to an earlier version of this review and may be outdated.

                  Phyllis

                  The two people I spoke with at Encore were cordial. After verifying our contract expiration date with our current processor, I explained we decided to stay with them till expiration. Encore requested that, in the future, when they solicit our business we should disregard it since we have not accepted any of their offers, past or present. I was not aware they were also Prodigy till I called their number and they answered that way. I also checked the BBB, some testimonies and complaints and was concerned about the quality of service we would receive. I was going to check in November to see if their reviews were better but will not do that now.

                    This comment refers to an earlier version of this review and may be outdated.

                    Robert Bridgeman

                    This is a rip off company and I strongly suggest you do not do business with them. They tell you there is no charge. They say they just take a percentage of the sales you make. That is a lie, they just hit us for 42.00 and they say that is a monthly fee after you start using them. The rep who signed us up they claim she does not work for them nor represent them. I have closed them out and put a block on anything they try to do through my bank. It costs me 35.00 to due this but it is worth it. If they come in your business I strongly suggest you run them out.

                      This comment refers to an earlier version of this review and may be outdated.

                      Wendy fifield

                      I was approached by a field rep to switch my credit card processing to encore. The only reason I gave him my time is that he said they would pay me $200 just for giving him 15 minutes to see what they could do. After 40 minutes, I still didn’t see any numbers regarding processing rates and fees. It was all about what services they could provide to increase sales at my store like a credit line and gift cards. Finally, the sales rep, who was very green (in fact this was his first presentation), started giving false information about how I had to have a pos system to run the gift cards and receive the rebates (this is where the $200 enticement came in). When I told him I wasn’t interested in a pos system or signing a 4 year commitment, so he could go, he put me on the phone with his “support team” who offered me all kinds of deals that I still wasn’t interested in until he finally asked me “what can I do to make you sign with us today?” They were barely beating my current rates, and wanted to charge me for the credit card terminal and an application fee. I did not sign up for their service, but I did want to let anyone who is thinking about signing up with them that you can negotiate their terms. They were willing to go with no contract, waive the application fee, and no pos system. However, I would have to pay for a card terminal, which I currently get for free from my provider. Buyer beware and know that you don’t have to settle for their first offer. I can’t speak to their service as I didn’t sign up. Just some advice during the sales process if you’re considering them

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                        This comment refers to an earlier version of this review and may be outdated.

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